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Town of Amherst Summary of Parking System Issues Description Multi-Space Machines A (MSMs) not recognizing space number Conflicting

info between B MSMs (confirming time remaining) C Lighting - Boltwood, CVS, Town Hall Cause 2 digit numbers 60-90 second comm. delay No lights Plan Duncan reprogram machines DPW repaint numbers ETA 7/10/12 Completed Kris Pacunas arranged for Amherst to be one of the first Duncan customers to get 3G Conversion kits have been ordered. Once installed, we can order the lights. DPW evaluating extending electrical power. Main and Spring in conjunction with North Common work? Confer with BID, Chamber, others. Conferring with stakeholders on what signage should look like. Kris Pacunas arranged for Amherst to be one of the first Duncan customers to get 3G Completed Status

Duncan says this is an issue with a 2G network. Kris will talk to 8/31/12 Duncan. 3G is coming Connect MSMs to power, install lights August

D Lighting - Main, Spring, Amity Blue P Lot signs, rate, hours, instructions Customer confusion about how to operate MSMs

No lights or Power needed at these sites. power source Inadequate signage Poor signage Install more signage Place large instruction signs at MSMs Duncan says this is a 2G issue.

E F

Summer Summer

MSM response time, the lag G time after entering a space number H

7-12 seconds

8/31/12

Battery/Power level in Amity Repeated Have asked Duncan to reset alarm 7/12/12 Lot MSM battery alarms level. 1. Leave slots open or Coin slot jams 2. Remove APD shut Risk weather and vandalism. Sent defective parts to Duncan.

I Locking coin door, aka APD

July

Conferring with Duncan on cause of jams. We may disable this function. New system in place. Need to evaluate its effectiveness. Batteries seems to last as long as advertised (6 months). Completed

J Timely alarms Battery life - need to replace batteries Numbering Boltwood commercial loading zone

Duncan will initiate a system to Meter goes offpush check notices to our machine 7/12/12 line every hour. Compare actual battery life to specifications in RFP. Construction at Bltwd. Pl. Signs are wrong ? ? Work order to DPW Select Board policy decision. Duncan and PP say the system works Reports of 10% or more coin rejection. Need to study specific reports (3 of 30) 7/10/12 7/10/12

K L

Completed Discuss with Select Board. Schedule a public hearing. Tested Discover Card. It did not work. Notified Duncan. Claire will review coin failure reports to see if this is a real problem. Waiting for Boltwood Place construction to finish Completed Completed Completed Completed

M Sunday Boltwood parking N Discover Card not registering O Coin recognition

P Relocate BG MSM Q Daily meter check R Tech keys S Faulty data transmission T Lower Boltwood MSMs not communicating

Construction

Move MSM to west side of B.P. lot August when construction is done. Jen does at the beginning of every shift. Duncan program change. Tech keys work now. Duncan replaced ATT with TMobile Installed a new antenna

Weak Cell Signal Weak Cell Signal

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