Policies of Food Service

Maris Christine M. Santos IV-3

Mrs. Wang

Food Service/Catering Policies

General Policies

All food and beverages served in the Extension Conference Centers must be purchased from ECC Food Services. Groups using the centers cannot hire other catering agencies or bring in their own food or beverages. Groups that do not adhere to this policy will be charged for all items brought in to the center at ECC catering rates. In accordance with our food and safety guidelines, no food can be released to guests to take outside of the building after an event.

Booking Dates and Guarantees

In order to meet food-ordering deadlines, all menu choices must be completed two weeks prior to the event. Final counts and catering orders MUST be guaranteed before noon, FOUR BUSINESS DAYS preceding the event.

Minimum Orders

For events booked 12 - 24 months in advance, a minimum food/catering order of at least $5.00 per person is required. For events booked less than 12 months in advance, no minimum is required. Note: Minimum orders are associated with some specific menu items and catering setups, e.g., a minimum of 25 people is required for buffets; 15 is required for plated entrees. For smaller groups, please consult your meeting planner.

Catering Services Cancellations

No catering charges are applied if cancellations are made at least 10 business days prior to the first day of the event. If food and catering is cancelled between five and nine business days prior to the event, groups will be charged 50% of their order. No refunds will be made if cancellations are made fewer than five business days prior to the event. If cancellations are made due to inclement weather, some charges may apply. Please contact the ECC Event Planning and Sales Office for details.

Pricing
Our Full Catering Services Menu contains the description and prices for all of our food and catering services, including details about special packages that are designed to simplify the planning process. For those who qualify, we also offer a wide selection of menu choices that are priced to meet State of Wisconsin travel reimbursement rate requirements. Due to fluctuating market conditions, prices are subject to change without notice until commitment date. Price commitments will be provided 60 days before the scheduled function.

A late charge may be assessed for deviations from scheduled times. Please alert your speakers and schedule events carefully. Receptions: Unless otherwise specified, the normal setup for receptions includes table linens, plastic plates and utensils, and other basic supplies for food service. If china and flatware is desired, there is an additional charge of $2.00 per person.

Ordering/Pricing Policy for CMPs (Complete Meeting Packages)

ECC offers a variety of packages that include different combinations of meals and breakservice options. One option is the CMP which can be configured differently, depending on specific needs of the group ordering the package.

The Full-day CMP applies to meetings scheduled to end at or after 1:00 p.m. Groups will be charged for all participants, regardless if they stay for lunch. The morning AM/Lunch CMP applies to meetings scheduled to end before 1:00 p.m. Groups will be charged for all participants, regardless if they stay for lunch. The afternoon PM/Lunch CMP applies to meetings that begin at 11:00 a.m. and end by 4:00 p.m