Direct Cash WinNix Slimcash 200 ATM User Guide

ATM Self Help Guide
Wincor-Nixdorf SlimCash 200
TABle of ConTenTS
1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2 2.1 2.2 3 3.1 3.2 3.3 3.4 3.5 4 4.1 5 5.1 5.2 6 6.1 6.2 6.3 6.4 6.5 7 8 General information Your Direct Cash ATM Explained Cash Handling ATM Settlement Transaction Disputes Receipt Rolls The Card Reader The Electronic Journal Basic ATM functions Opening and Closing Your ATM Entering the Safe Lock Combination Cash Fully Recashing your ATM Checking the Cash Levels Adding Cash to your ATM Settling your ATM Decreasing Cash from your ATM receipts Replacing the Receipt Roll electronic Journal Downloading the Electronic Journal Sending Your Electronic Journal to Direct Cash What To do if Your ATM Has A fault Clearing a Cash Jam Clearing a Receipt Jam Cleaning and Testing the Card Reader Checking the ATM display Turning your ATM Off and On Contacts Merchant Training Checklist 1 1 2 2 5 6 7 8 9 9 10 11 11 19 23 33 38 47 47 52 52 58 59 60 67 72 73 76 80 81
1 GenerAl inforMATion
1.1 Your Direct cash atM explaineD
need AnY Help?

If you have any questions or need further assistance call Direct Cash on 1800 039 163
2010 Cashcard Australia Limited ABN 74 002 405 754 1
1.2 cash hanDling
Cash Quality It is important that the cash you load into your ATM is of a certain quality. Poor quality notes can affect the performance of your ATM. One of the most common causes of cash jams is bad quality currency. A cash jam can be avoided by remembering the following points when replenishing your ATM with cash: Ensure the notes are not folded Check the notes for any sticky tape Do not use torn, limp or folded notes Ensure no piece of the note is missing Do not use notes that have any sticky residue on them (this will build up on the cash dispenser) Ensure two or more notes are not stuck together Direct Cash recommends the use of bank quality notes in your ATM. In some cases, it may be more convenient to take the money out of your cash register and change it at your local bank branch for better quality notes, rather than sorting for good quality notes from the cash from your register. Managing Cash It is recommended that you fill your ATM with enough cash for one days trading. Where cash is left in the ATM overnight, ensure that the combination locks are secured and, where applicable, your site alarms are set. It is good practice that, during cash replenishment of the ATM, the premises are locked and customers excluded, wherever possible. Performing a Settlement Direct Cash recommends that you perform a Settlement once a day only either at the end of your business day or before you open for business. This will minimise confusion when checking your bank account for funds credited. If you perform more than one Settlement a day, only the amount determined the first time that you perform the Settlement that day will be credited to your account. This credit will occur the following business day. Any other settlements performed on that day will not be credited to your account for two business days. Recording your daily settlement amounts Every time you settle your ATM, a Day Close receipt is printed; you are required to store this receipt in a safe place. It is recommended that you also record your physical start cash (what cash you put into the ATM at the start of the business day) and physical end cash (what was left at the end of the business day) on the ATM Balancing Sheets provided in your Welcome Pack. Storing your Day Close receipts and recording your daily cash information will allow you to quickly isolate any settlement issues, should they occur. Checking the cash levels in your ATM If you want to check how much cash has been dispensed from your ATM and how much is remaining, but you do not want to balance the ATM, you can use the Trial Cassette Close function. This function will print a receipt that shows you the amount of cash that has been dispensed by the ATM since you last performed a Settlement/Day Close or a Cassette Close. The receipt will also show how much is remaining in the ATM. The Trial Cassette Close function can be performed as many times as necessary each day. How to complete this process is explained in section 3.1 checking the cash levels. Forced Settlement If you do not settle your ATM between the hours of 12 midnight and 8pm EST/ EDT, Direct Cash will automatically settle the ATM for you this is called a forced settlement. A forced settlement will ensure that you always receive a daily credit of funds to your nominated bank account; however with forced settlements, the amount deposited to your bank account may not necessarily match your records and receipts. Therefore we recommend you manually perform a Settlement every day, prior to the forced settlement time, to minimise any confusion.
1.3 atM settleMent

What does this mean? Settling your ATM (also called a Settlement or Balance) is the process that credits the amount of cash dispensed from your ATM back into your nominated bank account. In order to complete this process, you need to perform the Settlement function on your ATM. This process is easy and is explained in section 3.3 Settling Your ATM.
Direct Cash ATM Self Help Guide Wincor-Nixdorf SlimCash 200 February 2010
2010 Cashcard Australia Limited ABN 74 002 405 754
To meet your cut off time, you must settle your ATM before the following times: Winter New South Wales Victoria Tasmania Australian Capital Territory Queensland South Australia Northern Territory Western Australia Summer New South Wales Victoria Tasmania Australian Capital Territory Queensland South Australia Northern Territory Western Australia What to do if you have a Settlement query If, after you have settled your ATM, you believe the ATM values on the receipt are not correct, or the funds credited to your bank account are not correct, you must contact Direct Cash in order to lodge a claim and start an investigation. NOTE: You should contact Direct Cash within 10 working days from the date of the Settlement in question. If you do not contact Direct Cash within this 10-day period, there is no guarantee the claim can be resolved. 8:00pm (2000 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 9:00pm (2100 hrs) 7:30pm (1930 hrs) 6:30pm (1830 hrs) 5:00pm (1700 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 8:00pm (2000 hrs) 7:30pm (1930 hrs) 7:30pm (1930 hrs) 6:00pm (1800 hrs) Direct Cash requires the following information to complete an investigation: The date you cashed your ATM The amount of cash you started with in each cassette The amount of cash you added to the ATM during the day The date and time the ATM was settled The total on the Day Close receipt The amount of cash left in each cassette A copy of the Electronic Journal covering the relevant period (see Section 1.7 The Electronic Journal for more information)
1.4 transaction Disputes

Cardholder Claims In rare circumstances, a cardholder may approach you saying they did not get the correct cash amount they requested from the ATM. Should this occur; there is an investigation process that must be understood and followed to resolve a transaction dispute. 1. Do not provide the cardholder with the cash they claim they should have received. Advise them to contact the institution that issued their card and lodge a transaction dispute. The cardholder will need to have the ATM receipt from the disputed transaction. If they do not have the receipt, they must be able to advise the Institution of the ATM location, estimated time of transaction and amount requested. 2. The Institution will then contact Direct Cash and request verification of the error. Direct Cash has a complete investigation process, which includes analysis of all the information from each party involved in processing the transaction. This usually requires investigating the Electronic Journal (EJ) from your ATM. More information about the EJ is provided in Section 1.7 The Electronic Journal. 3. If Direct Cash has not received a copy of your EJ for the period covering the disputed transaction, you will be required to send the EJ to Direct Cash. 4. Direct Cash will then contact the Institution that issued the card with results of the investigation, resulting in the transaction dispute being resolved. NOTE: It is important to retain the Electronic Journals from your ATM for a period of at least 12 months.
1.5 RECEIpT ROllS
Your ATM includes a paper roll, which is used to dispense a printed transaction receipt to cardholders. No ink is used in the printing of the receipt, as the paper is heat sensitive. The printer irons or burns the text onto the receipts. The roll is single sided non-carbonised paper, which means that only one side of the paper can be printed on; therefore it is important to load the receipt roll into the ATM correctly. This is a simple procedure and can be found in Section 4.1 Replacing the Receipt Roll. Over time, the receipt roll will lose its heat sensitivity and therefore can affect the quality of the receipts printed. It is important to order new rolls on a regular basis to ensure an up to date roll is included in your ATM. Before loading a new receipt roll in the ATM, it is important that the leading edge that feeds into the printer is cut evenly (see diagram below). Also any glue or sticky tape used to package the roll should be completely removed. It is recommended prior to loading a receipt roll into the printer, you pull off approximately 60mm of paper, cut this off with a pair of scissors. If your ATM is printing blank receipts, it could mean the roll is loaded incorrectly and the printer is printing on the wrong side of the roll, or it could mean the roll is out of date and has lost its heat sensitivity. All receipt rolls are loaded into the ATM with the paper feeding over the top of the roll, as shown in the diagram above.
To Order Receipt Rolls: call Dataroll on 1800 998 552

1.6 the carD reaDer
The card reader in your ATM reads the customers card in order to perform a transaction. The card reader is designed to read the magnetic strip on the back of the customers card. To read the card successfully, the customer has to push the card inside the reader then remove. The ATM will read the card, then a prompt will appear on the screen to Enter Your Pin. Over a period of time, the card reader will pick up residue and other material from the cards that have been inserted. This residue builds up on the reader and can result in the ATM not recognising the customers magnetic stripe. For this reason, it is recommended the card reader be cleaned once a month using a card reader cleaning kit. The card reader cleaning kit consists of a credit card sized cleaning fluid soaked wipe that is inserted into the card reader the same way a customer would insert their card.
1.7 ThE ElECTRONIC JOuRNAl
The Electronic Journal (EJ) is a file that is saved on the hard disk in your ATM and contains a record of all the ATMs transactions and settlement information. Electronic Journals are an essential requirement in the management of your ATM. Not only do they provide settlement information for balancing your business accounts, but also in the event of a transaction dispute, the EJ may be required to verify the cash that has been dispensed from your ATM. Direct Cash recommends that you download the EJ once a month. This will allow you to accurately track and balance your cash and it will also prevent the hard disk in your ATM reaching its full capacity. Downloading the EJ monthly will help you achieve optimum performance from your ATM. Prior to downloading the EJ, you will need a USB storage device, available from any office supply, computer or electronics store. First Data does not supply uSB storage devices. For details on how to download the Electronic Journal please see Section 5.1 Downloading the Electronic Journal. You will need a USB storage device to complete this download. A 512MB (recommended minimum) storage device can hold years worth of journal files, and old files will not be overwritten. You must store each Electronic Journal downloaded from your ATM in a secure location for a minimum period of 12 months. You can leave old journal files on the uSB storage device, but you should make periodic backups to your computer, a CD, or other storage media. If a transaction dispute occurs, the Electronic Journal will often be required to fully investigate the claim. In these circumstances, you must send the relevant Electronic Journal to Direct Cash. Do not leave the uSB storage device connected to the uSB port in your ATM. Store it in a safe place when not in use. In the event of a fault or transaction dispute, you can email the Electronic Journal file to: atmsettlements@firstdata.com.au
2 BASiC ATM funCTionS

2.1 opening anD closing Your atM
Insert the key into the fascia door lock (1) and turn it in a clockwise direction (2). Open the fascia door down towards you.
To open the ATM safe door: Enter the combination as instructed, and turn the dial 90 degrees clockwise. Turn the safe door handle clockwise to unlock and open the door. To close the ATM: Close the safe door, and lock it by turning the door handle counter-clockwise and turning the combination dial 90 degrees counter-clockwise, back to the vertical position. Close the fascia door and lock it using the key (3).
If you have any questions or need any assistance with downloading your Electronic Journal call Direct Cash on 1800 039 163
If you misplace the key for the fascia door, call Direct Cash on 1800 039 163 to organise a replacement
2 BASiC ATM funCTionS

2.2 entering the saFe lock coMbination
This section shows how to enter the lock combination for the safe in your ATM
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3.1 FullY recashing Your atM
This section shows you how to recash and settle your ATM at the same time. You should perform either this procedure (or the procedure in section 3.4 settling your ATM if the ATM does not require cash) daily. To download the Electronic Journal, you will need a USB storage device. First Data does not supply uSB storage devices. For more information, read Section 1.7 The Electronic Journal.
Step 1
Make sure your ATM is turned on and the display is showing the Direct Cash Welcome screen.
Step 1
Enter the first code into the input unit keypad. The LED indicator will blink once and a short tone will play when each button is pressed, with a double blink and tone on the last number if the code is correct. Repeat this step with the second code. If there is a pause of more than 10 seconds between key presses, the lock will reset and you will need to start again with the first code.
Step 2
Unlock and open the ATM fascia door. Pull on the bottom corners of the customer panel (1) to lift it (2). The customer panel will not lift up if the lower fascia door has not been opened first.
Step 2
Turn the input unit 90 degrees clockwise.
Step 3
Turn the safe door handle clockwise and pull the safe door open.
Step 3
Press the Supervisor Menu Button (1) and close the customer panel. The ATM will now display the Supervisor menu.
Step 4
To lock the safe door, turn the safe door handle counter-clockwise, then turn the input unit 90 degrees counter-clockwise to the vertical position. If you enter the wrong combination by accident, start again from Step 1. After 3 failed attempts, the keypad will lock for 10 minutes.
10 Direct Cash ATM Self Help Guide Wincor-Nixdorf SlimCash 200 February 2010
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Step 4
On the customer keypad, press 02 for Operator and enter the Password when prompted. The ATM will now display the Supervisor Menu.
Step 7
Press 01 to select ok.
Step 5
Press 01 on the keypad to access the Settlement. The display will show Please Wait! and print out a Day Close receipt showing the transaction totals since the last days settlement.
Step 8
Unlock and open the safe (see Section 2.1 Opening and Closing Your ATM).
Step 6
Press 01 to select ok. The display will show Please Wait! and print out a Cassette Close receipt showing the current note count in each cassette
Step 9
Press the green release tab on the right side of the cassette (1). Raise the cassette handle and pull the cassette out of the dispenser by the handle. While removing the cassette, support it underneath with your free hand.
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Step 10
Turn the green locking lever (1) in the direction of the arrow (2) and lift the cassette lid in the direction of the arrow (3). Pack the cash into each cassette. You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.
Step 11
Press the green latching button (1) and push the pressure carriage slightly forward to release the return lock. Pull the pressure carriage back up to the top cassette edge, towards the side with the cassette handle (2).
Step 13
Once the notes are packed into each cassette, replace the lid (1) and turn the green locking lever (2) to the left. The cassette lid will then lock and the lever (2) will automatically return to its original position.
Step 14 Step 12
Write down the amount of cash that is still in each cassette, and the amount of additional cash that will be added to each cassette. Combine the existing cash from the cassettes with the new cash. Straighten the edges of the cash bundles by tapping them on a flat surface. Push each cassette back into the dispenser in one uninterrupted motion until it audibly latches into place.
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Step 15
On the customer keypad, press 01 to select ok.
Step 18
If you are copying the EJ for the first time, the message on the right will be displayed. Otherwise, the display will show the time and date of the last successful EJ download. Press 01 to select ok.
Step 16
Using the keypad, enter the number of notes that are in each cassette. Press Enter after each figure is entered. N.B. Make sure you enter the number of notes, NOT the dollar value. The ATM will show Please Wait while it saves the new figures and prints a Trial Cassette Close receipt with the new note count.
Step 19
If the USB storage device is not connected properly or not detected yet, this screen will appear. Check that it is fully inserted into the connector, wait 10-15 seconds, and press 01 to select ok. Otherwise, move to the next step.
Step 20 Step 17
The ATM will now ask if the merchant wants to download the Electronic Journal. Either: Press 01 for Yes, and proceed to the next step or Press 02 for no and skip to Step 23. Press 01 to select the USB storage device (This will usually show as D: or e:, choose the last option if there is more than one).
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Step 21
The screen will show Please Wait... while the EJ is copied, followed by Function Successful. Press 01 to select ok. If another message appears: Call Direct Cash on 1800 039 163. Do not proceed any further.
3.2 checking the cash levels

This section shows you how to check how much cash you have in your ATM and determine if you need to fill the cassettes with additional cash.
Step 1
Step 22
Open the customer panel, remove the USB storage device, and store it in a safe place.
Step 2
Unlock and open the ATM fascia door.
Step 23
Press Cancel to return the ATM to service.
Pull on the bottom corners of the customer panel (1) to lift it (2).
Step 3 Step 24
After a few seconds, the ATM will display the Direct Cash Welcome screen. The ATM is now ready for customer use. Press the Supervisor Menu Button (1) and close the customer panel. The ATM will now display the Supervisor menu.
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Step 4
On the customer keypad, press 02 for Operator and enter the Password when prompted. The ATM will now display the Supervisor Menu.
Step 7
Press 05 to select Trial Cassette Close. The display will show Please wait and print out a Trial Cassette Close receipt with the current note counts and number of notes dispensed since the last Day Close or Cassette Close. The Trial Cassette Close figures will also be displayed onscreen. The physical cash in the ATM should match the note counts on the receipt.
Step 5
Press 04 on the keypad to access the Main Menu.
Step 8
Step 6
Press 01 to select close Functions.
Step 9
Close the customer panel, then close and lock the fascia door.
Step 10
Press cancel to return to the Main Menu.
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Step 11
Press cancel again to return to the Supervisor Menu.
3.3 aDDing cash to Your atM

This section shows you how to add cash to your cassettes without performing a Settlement.
Step 1
Step 12
Press cancel again to return the ATM to service.
Step 2
Unlock and open the ATM fascia door. Pull on the bottom corners of the customer panel (1) to lift it (2).
Step 13
The ATM will return to the Direct Cash Welcome screen. The ATM is now ready for customer use.
Step 3
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Step 4
On the customer keypad, press 02 for Operator and enter the Password when prompted.
Step 7
The ATM display will now show the Close Functions Menu. Press 06 to select cassette close. The ATM will show Please Wait and print a receipt detailing the amount dispensed from each cassette since the last cassette close was performed, and reset the cassette totals to zero. This function does not settle the ATM.
Step 5
Press 04 to select Main Menu.
Step 8
Step 6
Press 01 to select Close Functions.
Step 9
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Step 10
Step 13
Write down the amount of cash that is still in each cassette, and the amount of additional cash that will be added to each cassette. Combine the existing cash from the cassettes with the new cash. Straighten the edges of the cash bundles by tapping them on a flat surface. Pack the cash into each cassette. You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.
Step 11
Turn the green locking lever (1) in the direction of the arrow (2) and lift the cassette lid in the direction of the arrow (3).
Step 14
Step 12
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Step 15
Push each cassette back into the dispenser in one uninterrupted motion until it audibly latches into place.
Step 18
Press cancel to return to the main menu.
Step 16
Step 19
Press 02 to select Diagnostics.
Step 17
Using the keypad, enter the number of notes that are in each cassette. Press Enter after each figure is entered. N.B. Make sure you enter the number of notes, NOT the dollar value. The ATM will show Please Wait while it saves the new figures. It will then return to the Close Functions menu.
Step 20
Press 04 to select Dispenser.
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Step 21
Press 02 to select Test Dispense. The ATM display will show Please Wait... while it dispenses one note from each cassette into the reject bin. It will then show the status of each cassette and the reject bin. Do not press any other buttons during this process. It will take approximately 10 seconds.
Step 24
Press cancel.
Step 25
Press cancel.
Step 22
If ATM display shows that all cassettes are OK: Press 01 to select ok and move on to the next step. If ATM displays No Good Cassettes or is missing a cassette: Press 01 to select ok and go back to Step 10. If the test fails a second time, call Direct Cash on 1800 039 163.
Step 26
Press cancel to return to the Supervisor menu.
Step 23
Close the customer panel, then close and lock the safe and front door.
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Step 27
Press Cancel to return the ATM to service.
3.4 settling Your atM

This section shows you how to settle your ATM without adding cash. Settling your ATM is the process of calculating the total amount of cash that has been dispensed from the ATM (since the last time you settled the machine) and then crediting this amount into your nominated bank account.
Step 1 Step 28
After a few seconds, the ATM will display the Direct Cash Welcome screen. The ATM is now ready for customer use. Make sure your ATM is turned on and the display is showing the Direct Cash Welcome screen.
Step 2
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Step 3
Step 6
Step 4
Step 7
Press 04 to select Day Close.
Step 5
Step 8
The ATM will print out a Day Close receipt showing the number of transactions that haven taken place since the last Settlement was performed, and the final settlement amount that will be credited into your account. NOTE: This figure will only be accurate if the procedure is carried out once daily, before the cut-off time. For more information, see Section 1.3: ATM Settlement.
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Step 9
The ATM display will now be showing the Day Close screen. Press 01 to select ok and return to the Close Functions menu.
Step 12
Press cancel to return the ATM to service.
Step 10
Close the ATM customer panel, then close and lock the ATM fascia door. Press cancel to return to the Main menu.
Step 13
After a few seconds, the ATM will return to the Direct Cash Welcome screen. The ATM is now ready for customer use.
Step 11
Press cancel to return to the Supervisor menu.
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3.5 DECREASING CASh FroM Your atM
This section shows you how to remove cash from your cassettes without settling your ATM.
Step 4
Step 1
Step 5
Step 2
Step 6
Step 3
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Step 7
The ATM display will now show the Close Functions Menu. Press 06 to select cassette close. The ATM will show Please Wait and print a receipt detailing the amount dispensed from each cassette since the last cassette close was performed, and reset the cassette totals to zero. This function does not settle the ATM.
Step 10
Step 8
Step 11
Turn the green locking lever (1) in the direction of the arrow (2) and lift the cassette lid in the direction of the arrow (3).
Step 9
Step 12
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Step 13
Write down the amount of cash that you are removing from each cassette, and the number of notes remaining in each cassette. Repack the remaining cash into each cassette. You will need to remember the total number of notes now in each cassette. Press the green latching button on the pressure carriage, and push the carriage against the banknotes far enough to prevent them from falling over. The inserted banknotes do not need to be pressed tightly together.
Step 16
Step 17
Using the keypad, enter the number of notes that are in each cassette. Press Enter after each figure is entered. N.B. Make sure you enter the number of notes, NOT the dollar value. The ATM will show Please Wait while it saves the new figures. It will then return to the Close Functions menu.
Step 14
Step 18
Press cancel to return to the main menu.
Step 15
Push each cassette back into the dispenser in one uninterrupted motion until it audibly latches into place.
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Step 19
Step 22
If ATM display shows that all cassettes are OK: Press 01 to select ok and move on to the next step. If ATM displays No Good Cassettes or is missing a cassette: Press 01 to select ok and go back to Step 10.
Step 20
If the test fails a second time, call Direct Cash on 1800 039 163.
Step 23
Close the customer panel, then close and lock the safe and front door.
Step 24
Press cancel.
Step 21
Press 02 to select Test Dispense. The ATM display will show Please Wait... while it dispenses one note from each cassette into the reject bin. It will then show the status of each cassette and the reject bin. Do not press any other buttons during this process. It will take approximately 10 seconds.
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Step 25
Press cancel.
4 reCeipTS
4.1 replacing the receipt roll
This section shows you how to replace the ATM receipt roll. Before replacing the receipt roll, you will need a replacement roll (that is less than 3 months old) and a pair of scissors.
Step 1 Step 26
Press cancel to return to the Supervisor menu. Make sure your ATM is turned on and the display is showing the Direct Cash Welcome screen.
Step 2 Step 27
Press cancel to return the ATM to service. Unlock and open the ATM fascia door. Pull on the bottom corners of the customer panel (1) to lift it (2).
Step 28
After a few seconds, the ATM will display the Direct Cash Welcome screen. The ATM is now ready for customer use.
Step 3
Press the Supervisor Menu Button. Locate the printer in the bottom left corner of the enclosure.
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4 reCeipTS
Step 4
Press the printer release lever (1) and swing the printing unit in the direction of the arrow (2).
Step 7
Swing the release lever (1) down in the direction of the arrow (2). Remove any paper that may be left in the printer
Step 5
Swing the paper release lever (1) up in the direction of the arrow.
Step 8
Ensure that the beginning of the roll is cut at a right angle.
Step 9 Step 6
Remove the paper in the direction shown by the arrow (2) from the paper feed. Lift the paper roll (3) or the empty paper sleeve upwards out of the printer. Pull the old paper roll (1) off the paper roll core in the direction of the arrow (2).
Step 10
Push the paper roll in the direction of the arrow onto the paper roll core. Place the paper roll with the shaft (1) from above in the paper roll compartment.
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Step 11
Insert the paper roll so that the shaft lies in the guides (2) and (3), and the paper is feeding from the top of the roll (4).
Step 13
Swing the printing unit in the direction of the arrow back into its original position until the release lever audibly latches into place.
Step 12
Feed the front edge of the paper in the direction of the arrow in the paper guide. The paper is drawn in automatically, cut off and the produced receipt is output via the presenter. If the receipt does not emerge: Check that the printer is feeding from the top of the roll. Press the Feed button at the back of the printer. Refer to Section 6.2: Clearing a Receipt Jam. If the test receipt prints successfully: Remove the sample receipt from the receipt exit slot, and continue with the next step.
Step 14
Close the customer panel, then close and lock the ATM fascia door. Press Cancel to return the ATM to service.
Step 15
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5 eleCTroniC JournAl
5.1 DOwNlOADING ThE ElECTRONIC JOuRNAl
This section explains how to download the Electronic Journal (EJ) from your ATM. Prior to downloading the EJ, you will need a USB storage device, available from any office supply, computer or electronics store. First Data does not supply uSB storage devices.
Step 3
Press the Supervisor Menu Button (1). The ATM will now display the Supervisor menu.
Step 1
Step 4
Locate the ATM USB connector next to the power supply and insert the USB storage device. Close the customer panel.
Step 2
Step 5
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Step 6
Step 9
Press 01 to select Yes.
Step 7
Press 03 to select Electronic Journal.
Step 10
If you are copying the EJ for the first time, the message on the right will be displayed. Otherwise, the display will show the time and date of the last successful EJ download. Press 01 to select ok.
Step 8
Press 05 to select Operator Journal Copy.
Step 11
If the USB storage device is not connected properly or not detected yet, this screen will appear. Check that it is fully inserted into the connector, wait 10-15 seconds, and press 01 to select ok. Otherwise, move to the next step.
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Step 12
Press 01 to select the USB storage device (This will usually show as D: or e:, choose the last option if there is more than one). The screen will show Please Wait... while the EJ is copied, followed by Function Successful. Press 01 to select ok. If another message appears: Call Direct Cash on 1800 039 163. Do not proceed any further.
Step 15
Press cancel to return to the Supervisor Menu.
Step 16
Press cancel to return the ATM to service.
Step 13
Open the customer panel, remove the USB storage device, and store it in a safe place. Do not leave the uSB storage device connected to the ATM.
Step 17
Step 14
Press cancel to return to the Main Menu.
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5.2 SENDING YOuR ElECTRONIC JOuRNAl TO DIRECT CASh
If you need to send your EJ to Direct Cash for any reason (for example to assist in resolving a transaction dispute) it is advisable to make a back up of the EJ first, either to disk or saved to your PC. Once you have done this you should: Email the journal file to: atmsettlements@firstdata.com.au If you have downloaded the journal as part of your monthly responsibilities, a copy or backup should be stored in a safe place for a minimum period of 12 months.
6 WHAT To do if Your ATM HAS A fAulT

Sometimes your ATM will experience a problem. Following the steps below will allow you to source the problem and fix the fault. what does the ATM display look like? ATM is currently out of service is displayed: go to section 6.1: Clearing a Cash Jam
Welcome screen displayed and ATM not printing receipts: go to section 6.2: Clearing a Receipt Jam ATM not reading cards: go to section 6.3: Cleaning the Card Reader ATM display is blank: go to section 6.4: Checking the ATM Display
Please Wait screen is displayed for a long period of time: Go to Section 6.5: Turning Your ATM Off and On. For your fault is not listed here, or you require further assistance, please call Direct Cash on 1800 039 163.
58 Direct Cash ATM Self Help Guide Wincor-Nixdorf SlimCash 200 February 2010 2010 Cashcard Australia Limited ABN 74 002 405 754 59

6.1 ClEARING A CASh JAM
This section shows you how to safely remove any notes that may be jammed or lodged inside the ATM and bring the ATM back online ready for customer use.
Step 4
Step 5
Holding the green release lever, pull out the dispenser unit as far out towards you as possible. If the release lever jams, check the current position of the clamp. If possible, push the clamp carefully back to its home position. Reset the ATM, then check whether you can pull the dispenser out.
Step 1
Step 6 Step 2
Press the Supervisor Menu Button (1) and close the customer panel. The ATM will now display the Supervisor menu. First you will need to check the vertical transport at the rear of the dispenser. Raise the locking handle (1) of the dispensing unit and move the cover forward.
Step 3
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Step 7
Check the upper and/or the lower area around the vertical transport and if necessary remove any notes (1) only if they are clearly visible and easily accessible. Take extreme care when removing notes from inside the ATM. Now move the cover back until it snaps into place. Make sure that the cover lies flush with the surface and that the two sides of the locking handle are locked in position.
Step 9
Remove the notes from the cassettes and check for damaged, bent or folded notes. Straighten the edges of the bundle by tapping them on a flat surface. Pack each bundle back into the cassettes.
Step 10
Once you have cleared any jammed notes, place the cassettes back inside the ATM, making sure each cassette clicks into place.
Step 8
Next, check the output transport: Turn the green wheel on the side of the dispenser clockwise. Check the output area and remove any notes only if they are clearly visible and easily accessible. Take extreme care when removing notes from inside the ATM. Check the photosensors in the shutter area. After checking the cash paths push the dispenser by the green release lever back into the safe as far as possible.
Step 11
The display will still be showing the Supervisor menu. Press 04 to select Main Menu.
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Step 12
Step 15
If ATM display shows that all cassettes are OK: Press 01 to select ok and move on to the next step. If ATM displays No Good Cassettes or is missing a cassette:
Step 13
Press 01 to select ok and go back to Step 5. If the test fails a second time, call Direct Cash on 1800 039 163.
Step 16
Close and lock the ATM safe door. Close and lock the ATM fascia door.
Step 17 Step 14
Press 02 to select Test Dispenser. The ATM display will show Please Wait... while it dispenses one note from each cassette into the reject bin. It will then show the status of each cassette and the reject bin. Do not press any other buttons during this process. It will take approximately 10 seconds. Press cancel.
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Step 18
Press cancel.
Step 21
After a few seconds, the ATM display is showing the Direct Cash Welcome screen. The ATM is now ready for customer use.
6.2 ClEARING A RECEIpT JAM Step 19

Press cancel. This section shows you how to safely remove any receipts that may be jammed or lodged inside the receipt printer and bring the ATM back online so it is ready for customer use.
Step 1
Step 20
Press cancel.
Step 2
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Step 3
Press the Supervisor Menu Button. Locate the printer in the bottom left corner of the enclosure. Remove any paper that may be left in the presenter.
Step 6
Press 04 to select Main Menu. The ATM will now display the Supervisor Menu.
Step 4
If necessary, remove the green screw (1) and push the presenter down a little in the direction of the arrow. Remove any jammed paper. If the presenter was pushed down, raise it again and fasten it using the green screw. N.B. Ensure that the green screw (1) is securely refastened before continuing.
Step 7
Step 5
Step 8
Press 06 to select printer.
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Step 9
Press 03 to select Test printer.
Step 12
Press cancel.
Step 10
The display will show please wait... followed by print: Success. Press 01 for ok. If ATM shows print: Failure or any other message: Retry this procedure from the beginning. Contact Direct Cash on 1800 039 163 for further assistance.
Step 13
Press cancel.
Step 14
Press cancel.
Step 11
Close and lock the ATM safe door. Close and lock the ATM fascia door.
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Step 15
Press cancel.
Step 2
Insert a normal keycard. If the ATM requests a pIN number: The card reader is working ok. Press Cancel on the keypad. If the card reader does not read the card: Repeat from Step 1 with a fresh cleaning card. The ATM is now ready for customer use. If the reader is no longer getting dirt on the cleaning card but it is still not reading keycards, call Direct Cash on 1800 039 163.
Step 16
After a few seconds, the ATM display is showing the Direct Cash Welcome screen. The ATM is now ready for customer use.
6.3 cleaning anD testing the carD reaDer

This section shows you how to clean the card reader and then bring your ATM back online for customer use. You will need to have an ATM Cleaning Card ready to complete this cleaning.
6.4 checking the atM DisplaY

This section helps you determine the cause of a blank ATM display.
Step 1
Step 1
Remove the cleaning card from its packaging. Insert and remove the cleaning card into the DIP reader like a regular keycard and pull it out. Repeat this a few times. Dispose of the cleaning card.
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Step 2
Locate the printer to the left of the enclosure.
Step 5
Plug another electrical device you know to be working into the power socket and test to see if it works. If the other electrical device does not work: There could be a fault with the power socket. Please contact a licensed electrician for assistance.
Step 3
Press the paper feed switch. If the printer feeds successfully: There could be a fault with your ATM display. Please call Direct Cash on 1800 039 163. Do not continue with this procedure. If the printer does not respond: There could be a power fault with the power supply or power socket.
If the other device works: Check that the power cable from the wall to the ATM is connected securely at both ends. Check that the internal power cable (1) is intact and firmly plugged into the power supply socket. Continue to the next step:
Step 6
Plug the ATM back into the power socket and turn the power on at the wall. Turn the ATM back on by pressing the I end of the power switch.
Step 4
Turn the ATM off by pressing the O end of the power switch. Unplug the ATM from the wall.
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Step 7
The ATM will now restart. This will take several minutes. If the ATM display is still blank after the restart: There could be a fault with the ATM power supply. please contact Direct Cash on 1800 039 163. If the ATM displays the Direct Cash welcome screen: The ATM is now ready for use.
Step 3
Step 4
Press 03 to select Shutdown ATM.
6.5 TuRNING YOuR atM oFF anD on SwITCh OFF: Step 1

Step 5
To reboot the ATM: Press 02 for Restart. Wait for the ATM to shut down and reboot. This will take several minutes. The ATM will boot back to the Customer Welcome screen. The ATM is now ready for customer use. To switch the ATM off: Press 01 for Shutdown. If necessary, go to the next step.
Step 2
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Step 6
This step is only required if the ATM is to be completely switched off, e.g. for moving or electrical work. Switch off the power switch on the power distributor (see arrow). This is all you need to do if you are simply resetting the ATM. If necessary, disconnect the power cable from the rubber socket of the power distributor. If you need to ensure that the entire device is disconnected from power, you must also pull the plug of the power cable from the wall outlet or interrupt the power supply in the distributor box of the building by switching off the circuit-breaker or by removing the fuse.
Step 2
If the ATM does not switch itself on automatically, wait at least 15 seconds. Hold the power button on the PC core down for at least 1 second and release. The red and green lights on the PC core will light up and the ATM will now boot.
Step 3
Please be patient while the ATM boots up. It will take several minutes, and may include periods where the screen is blank. When the ATM has booted up and tested itself, it will return to service and display the Direct Cash Welcome screen. The ATM is now ready for customer use.
SwITCh ON: Step 1

If any cables were disconnected when switching off, reconnect them. If the power switch on the power distributor was switched off, switch it back on. (See arrow).
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7 ConTACTS
NEED ANY MORE hElp?
If you have any questions on this document or need further assistance, you can contact Direct Cash 24 hours a day, 7 days a week on 1800 039 163. Direct Cash Mailing Address PO Box 1509 North Sydney NSW 2059
8 MerCHAnT TrAininG CHeCkliST

Date: Start time: End time: Name of staff who were trained: (Minimum of 2 staff required) 1. 2. 3. 4 Is the merchant satisfied with the training? (Y/N)
Confirm training topics:

a. Importance of cash quality. b. Settlement including 20:00 time of daily host settlement. c. Electronic Journal USB storage device required. d. CCR cleaning. e. Basic fault clearing Cash/Card/Printer jams. f. Testing the ATM phone line with a standard plug-in phone. g. Loading of cassettes and paper. h. Setting combination. i. $90 withdrawal. j. USB requirements (Merchant to supply own USB drive). (Y/N) (Y/N) (Y/N) (Y/N) (Y/N) (Y/N) (Y/N) (Y/N) (Y/N) (Y/N)
Confirm handover of:

a. ATM keys. b. Merchant manual. c. Receipt rolls (box). (Y/N) (Y/N) (Y/N)
Currency Cassette Check:

a. Currency cassettes labelled, installed and tested correctly? b. Magnet settings verified? Maximum withdrawal limit: (Y/N) (Y/N) $
Combination lock Check:

a. Customer instructed on how to set lock. b. Customer has been made aware that they are responsible for the servicing of the combination lock. (Y/N) (Y/N)
please turn over >>
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8 MerCHAnT TrAininG CHeCkliST

Is the machine clean? Is there damage to the outside of the ATM/Surround? Is the merchant happy with the overall look of the ATM? If no, provide details: (Y/N) (Y/N) (Y/N)
noTeS
The merchant agrees on confirmation of signature that they have received satisfactory training and have been made aware of all procedures to operate the supplied Automated Teller Machine proficiently. Merchant Name: Merchant Signature: Agent Name: Agent Signature:
ITS Technician to complete:

Serial Number: Installers Name: Installers Signature:
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directcash.com.au

Direct Cash WinNix Slimcash 200 ATM User Guide

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Direct Cash WinNix Slimcash 200 ATM User Guide

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ATM Self Help Guide

Wincor-Nixdorf SlimCash 200

need AnY Help?

1.3 atM settleMent

2010 Cashcard Australia Limited ABN 74 002 405 754

1.4 transaction Disputes

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To Order Receipt Rolls: call Dataroll on 1800 998 552

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2 BASiC ATM funCTionS

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2 BASiC ATM funCTionS

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2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

3.2 checking the cash levels

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2010 Cashcard Australia Limited ABN 74 002 405 754

3.3 aDDing cash to Your atM

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2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

3.4 settling Your atM

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

6.2 ClEARING A RECEIpT JAM Step 19

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6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

6.3 cleaning anD testing the carD reaDer

6.4 checking the atM DisplaY

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT

6.5 TuRNING YOuR atM oFF anD on SwITCh OFF: Step 1

2010 Cashcard Australia Limited ABN 74 002 405 754

6 WHAT To do if Your ATM HAS A fAulT