VN PHNG CNG NHN CHT LNG Bureau of Accreditation (BoA) H thng cng nhn t chc gim nh Vietnam Inspection

Accreditation Scheme(VIAS)

YU CU B SUNG CNG NHN T CHC GIM NH

SUPPLEMENTARY REQUIREMENTS FOR INSPECTION ACCREDITATION
M s: AGI 05 Ln ban hnh: 3.08 Ngy ban hnh: 5/5/2008

Bin son H tn K tn
Dng Qunh Hoa

Xem xt
Trn Thu H

Ph duyt
V Xun Thy

THEO DI SA I TI LIU TT V tr Ni dung sa i Ngy sa i

Yu cu b sung cng nhn T chc gim nh

1.

Mc ch Ti liu ny cung cp hng dn chi tit i vi cc yu cu ca tiu chun TCVN ISO/IEC 17020: 2001 Phm vi Ti liu c s dng lm chun mc trong qu trnh nh gi cng nhn t chc gim nh. Ni dung Ti liu ny c xy dng trn c s ti liu APLAC TC 006 (ban hnh ln 1, 07/04); IAF/ILACA4: 2004; APLAC MR 001; APLAC TC 002; APLAC TC 003.

2.
3.

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Yu cu b sung cng nhn T chc gim nh Cc yu cu ca TCVN ISO/IEC 17020:2001 Phm vi p dng Tiu chun ny quy nh cc chun mc chung v nng lc cho mt t chc khng thin v tin hnh cc hot ng gim nh. Tiu chun ny cng qui nh cc chun mc c lp. Tiu chun ny s dng cho cc t chc gim nh, cc c quan cng nhn n cng nh cc c quan khc quan tm n vic tha nhn nng lc ca cc t chc gim nh. Cc chun mc ny c th cn phi c gii thch khi p dng cho mt lnh vc c bit no hoc cho vic gim nh khi ang hot ng. Yu cu b sung 1 Phm vi p dng 1.1 VIAS s dng ISO/IEC 17020 lm chun mc nh gi, cng nhn cc t chc tin hnh hot ng gim nh c nhu cu ng k cng nhn. Cc yu cu ca TCVN ISO/IEC 17020 nhm mc ch xem xt nh gi h thng qun l v cc hot ng mang tnh k thut ca TCG. y l cc yu cu cho hot ng ca mt t chc gim nh ni chung. Tuy nhin, mt s iu trong tiu chun khng cp n cc nhm cng nghip c th. Do , vi cc lnh vc ring VIAS s c qui nh c th khi cn thit. Khi vic th nghim theo yu cu khch hng hoc l mt phn ca hot ng gim nh, b phn tin hnh th nghim nn hot ng theo cc nguyn tc ca TCVN ISO/IEC 17025. nh ngha Gim nh Ni dung gim nh bao gm : gim nh cht lng, gim nh s lng, gim nh tn tht, gim nh sn phm ang c vn hnh.... Gim nh l vic xc nh trc tip s ph hp vi yu cu k thut cho cc sn phm mang tnh ring bit (thng phc tp hoc mang tnh quan trng) hoc cho nhm nh cc sn phm. Cng c ch yu dng cho cc gim nh vin l nh gi bng cc gic quan (5 gic quan). Phn ln cc php th do gim nh vin tin hnh mang bn cht nh hng v c th d dng phn loi nh l nhng php th kiu kim tra ton b qu trnh/ kim tra theo giai on/ kim tra qua hin th v a ra cc kt qu vi chnh xc lin quan. Mt khi gim nh vin p dng phn xt chuyn mn cho nhng kim tra nh trn, h c th xut, hoc thc hin, hoc tin hnh th nghim chnh xc hn na vi khng m o xc nh bng cc tiu chun th nghim hoc hiu chun lin quan. Gim nh mt qu trnh bao gm c yu t v con ngi, c s vt cht, cng ngh v phng php lun. 2.2 T chc gim nh (Inspection body) T chc tin hnh vic gim nh. Ch thch: c th l mt t chc hay ch l mt b phn nm trong mt t chc. 2.2 T chc gim nh Mt t chc c ban lnh o, nhn vin, c nng lc v hot ng mt cch trung thc tin hnh cc hot ng gim nh c th gi l T chc gim nh. N c th l mt t chc hoc mt b phn ca t chc ln hn. TCG c th l mt t chc hon ton c lp, hoc mt t chc sn xut thc hin dch v gim nh trong ni b, hoc l

1 1.1

1.2

1.2

1.3

1.3

1.4

Tiu chun ny khng p dng cho cc phng th nghim, t chc chng nhn hoc cho vic cng b s ph hp ca nh cung cp m chun mc c quy nh trong cc tiu chun tng ng. nh ngha Trong tiu chun ny, cc nh ngha sau c p dng Gim nh (Inspection) Vic kim tra thit k sn phm, dch v, qu trnh hay nh xng thit b v xc nh s ph hp ca chng vi cc yu cu c th hoc yu cu chung trn c s ca s nh gi chuyn nghip.

1.4

2 2.1

2. 2.1

Ch thch 1: Gim nh mt qu trnh bao gm c yu t v con ngi, c s vt cht, cng ngh v phng php. Ch thch 2: Cc kt qu ca gim nh c th c s dng h tr cho vic chng nhn.

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Yu cu b sung cng nhn T chc gim nh mt b phn ca mt t chc thc hin nhiu dch v khc nhau. TCG c th thuc bt k qui m no k c t chc ch c mt ngi. Tuy nhin, vi t chc ch c mt ngi th vic chng nhn con ngi khng thay cho vic cng nhn t chc gim nh. 3 3.1 Cc yu cu v qun tr T chc gim nh hay t chc c b phn gim nh , phi c t cch php nhn. 3. 3.1 Cc yu cu v qun tr T cch php nhn: - Thnh lp theo qui nh ca php lut - c c quan c thm quyn cho php hot ng gim nh. TCG phi xc nh mi quan h vi t chc m thng qua s t chc. Ngoi ra cn c cc s nu r mi quan h th hin s c lp ca TCG vi cc t chc c lin quan. Phm vi cng nhn ch gm cc hot ng gim nh ca TCG c VIAS nh gi v cng nhn. Phm vi cng nhn ca TCG s c nu trong Ph lc cng nhn ca Chng ch Cng nhn, bao gm: 3.4 T chc gim nh phi c y bo him ri ro ngoi tr khi bo him ny do nh nc chu theo cc o lut ca quc gia hay do t chc m t chc gim nh trc thuc chu. T chc gim nh phi c h thng ti liu nu nhng iu kin m theo t chc tin hnh cng vic, tr khi n l mt b phn ca mt t chc ln hn v ch cung cp dch v gim nh cho t chc . 3.4 loi t chc gim nh (xem iu 4.2 ISO/IEC 17020) lnh vc hot ng phm vi gim nh phng php v th tc gim nh .

3..2

Nu t chc gim nh l b phn ca mt t chc thc hin c cc chc nng khc ngoi gim nh th t chc gim nh ny phi c xc nh r trong t chc . T chc gim nh phi c h thng ti liu trong m t chc nng v phm vi k thut ca cc hot ng m n c nng lc. Phm vi gim nh chnh xc s phi c xc nh cn c theo iu khon ca cc hp ng c th hay theo lnh giao vic.

3..2

3.3

3.3

TCG phi c bo him ri ro y . S y cn c vo tho thun gia TCG v khch hng cho tng v vic, v tu thuc vo qui nh php lut (nu c). TCG cn d tnh cc yu t (mc ri ro) quyt nh mc bo him ph hp. TCG phi c vn bn qui nh nhng iu kin tin hnh cng vic gim nh. Nhng iu kin ny l cc iu khon trong hp ng ch khng phi iu kin vt cht ti a im gim nh. Thng thng cc iu khon ny gm: s dng cc ti liu gim nh trch nhim m bo an ton khi tin hnh gim nh ngi chu trch nhim chnh chun b cc iu kin gim nh x l khi thi tit xu cch thc bo co hnh thc thanh ton vv...

3.5

3.5

3.6

T chc gim nh hay t chc c b phn gim nh phi c mt ti khon c kim ton c lp.

3.6

TCG c cng nhn phi c ti khon c kim ton c lp, c tnh hnh ti chnh n nh mi c th cung cp cc dch v tin cy cho khch hng. TCG phi c bng chng v vic kim ton do c quan kim ton c uy tn, c lp tin hnh hoc bng chng v vic np thu ca k ti chnh gn nht. S c lp, khng thin v v trung thc

S c lp, khng thin v v trung thc

4.

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4.1

Yu cu chung Cc nhn vin ca t chc gim nh phi khng b chi phi ca cc p lc v bun bn, ti chnh v cc p lc khc c tc ng n s nh gi ca h. Phi p dng mt th tc m bo rng cc c nhn hay t chc nm ngoi t chc gim nh khng th gy nh hng n kt qu gim nh c thc hin.

4.1

Yu cu b sung cng nhn T chc gim nh Yu cu chung TCG phi c vn bn hng dn c th i vi cc trng hp khi nhn vin phi chu p lc ln cng vic, c th t ni b hoc bn ngoi lm nh hng n cc kt qu gim nh.

4.2

S c lp T chc gim nh phi c lp mc yu cu tu thuc vo cc iu kin m theo n tin hnh cc dch v.

4.2

S c lp Bn cht vic phn loi hnh TCG theo loi A, loi B, loi C l thc o mc c lp ca TCG. Cch nh gi truyn thng v s c lp nh bn th nht, bn th hai v bn th ba khng tng ng vi vic phn loi ny. Vic phn loi hnh TCG l mt phn ca qu trnh nh gi cng nhn. Tuy nhin, do tnh cht cng vic c th thay i, nn c th iu chnh vic phn loi TCG. Khi TCG c th chng minh n p ng chun mc cho loi hnh TCG khc th s c iu chnh trong vic cng nhn cho ph hp. Mt t chc p ng cc yu cu nu trong cc Ph lc qui nh (Ph lc A, B, C) th tng ng vi loi hnh t chc gim nh c th.

Tu thuc vo cc iu kin ny t chc gim nh phi p ng cc chun mc ti thiu qui nhti mt trong s cc ph lc A, B hay C ca tiu chun.

4.2.1

T chc gim nh loi A T chc gim nh cung cp cc dch v "ca bn th ba" v p ng cc chun mc ca ph lc A (ph lc qui nh).

4.2.1

T chc gim nh loi A L t chc c lp vi cc bn lin quan - bn th ba. Nu TCG loi A cng tin hnh cc hot ng t vn, th nghim v/hoc o lng, th chnh sch v th tc lp thnh vn bn phi thch hp m bo rng khng c mu thun quyn li gia cc hot ng ny.

4.2.2

T chc gim nh loi B T chc gim nh thuc mt b phn tch bit v xc nh ca mt t chc ln hn lin quan n thit k, sn xut, cung cp, lp t, s dng hay bo tr cc i tng m n gim nh v c thnh lp cung cp dch v gim nh cho t chc m phi p ng cc chun mc ca ph lc B (ph lc qui nh).

4.2.2

T chc gim nh loi B c im ca cc TCG loi B l ch cung cp cc dch v cho t chc m ca n. N l mt b phn tch bit v xc nh trong t chc m m t chc m c lin quan n thit k, sn xut, cung cp, lp t, s dng hay bo tr cc i tng m TCG tin hnh gim nh.

4.2.3

T chc gim nh loi C T chc gim nh c lin quan n vic thit k, sn xut, cung cp, lp t, s dng hay bo tr cc i tng m n gim nh hoc ca cc i tng cnh tranh tng t v c th cung cp dch v gim nh cho cc bn khc khng thuc t chc m phi p ng cc chun mc ca ph lc C (ph lc qui nh).

4.2.3

T chc gim nh loi C TCG loi C l TCG c tham gia thit k, sn xut, cung cp, lp t, s dng hay bo dng i tng m n gim nh hoc i tng cnh tranh tng ng v c th tin hnh gim nh cho cc bn khc khng phi l t chc m. TCG loi C khc vi TCG loi B v TCG loi C khng i hi phi l mt b phn tch bit, c th xc nh trong t chc m. TCG loi C cng c th cung cp cc dch v gim nh trn th trng cho bt k i tc no cho sn phm do n hoc cng ty m sn xut cho cc t chc khc s dng; hoc gim nh cc sn phm tng t ca cc t chc khc. TCG loi C khng phi l gim nh ca bn th 3.

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Yu cu b sung cng nhn T chc gim nh 5 S bo mt T chc gim nh phi m bo tnh bo mt ca thng tin thu c trong qu trnh gim nh. Quyn s hu phi c bo v. 5. S bo mt TCG phi c chnh sch, c lp thnh vn bn trong s tay cht lng i vi cc yu cu bo mt ca khch hng (iu 12.3 v 14). Cc thu ph cng phi lun tun th chnh sch ny, coi nh mt phn ca tho thun hp ng gia TCG v cc thu ph. 6. 6.1 T chc v qun l Trong iu ny, thut ng t chc c hiu bao gm qui m, c cu v phn nh quyn hn ph hp thc hin cc nhim v m TCG lin quan.

6 6.1

T chc v qun l T chc gim nh phi c mt c cu t chc cho php duy tr kh nng thc hin tt cc chc nng k thut. T chc gim nh phi lm r v lp thnh vn bn cc trch nhim v qui trnh bo co. Nu t chc gim nh cng cung cp cc dch v chng nhn v/hay th nghim th mi quan h gia cc chc nng ny phi c quy nh r.

6.2

6.2 (a) TCG phi duy tr v cp nht y s t chc, trong trnh by r chc nng, thm quyn ca cc thnh vin trong TCG, mi lin quan gia chc nng gim nh vi cc hot ng khc ca t chc m (nu c). V tr ca ngi ph trch cht lng v ph trch k thut (yu cu c th iu 6.3) phi c th hin r trong s t chc. (b) Trch nhim c th ca mi v tr qun l v k thut trong TCG m c th nh hng n cht lng hot ng gim nh phi c nu trong vn bn. (c) Mc phc tp ca vn bn, chc nng nhim v ca cc thnh vin s ph thuc vo qui m ca TCG.

6.3

T chc gim nh phi c mt ph trch k thut hoc mang mt chc danh tng ng. Ngi ny phi c trnh v kinh nghim trong hot ng v t chc gim nh v phi chu hon ton trch nhim i vi cc hot ng gim nh tun th theo tiu chun ny. Ngi ny phi l nhn vin lm vic di hn cho t chc gim nh.

6.3

V tr ca ngi ph trch K thut phi xc nh r trn s t chc. Nu TCG gm nhiu phng ban vi phm vi hot ng khc nhau, mi phng c th cn mt ph trch k thut th v tr nhng ngi ny cng phi c xc nh trn s t chc.

Ch thch: Nu t chc gim nh bao gm mt vi phng ban vi cc phm vi hot ng khc nhau, th c th phi cn mt ph trch k thut cho mi phng ban. 6.4 T chc gim nh phi cung cp s gim st c hiu qu, c thc hin bi nhng ngi thng tho v phng php v th tc gim nh, mc tiu ca cuc gim nh v v vic nh gi cc kt qu kim tra. 6.4 (a) TCG phi chng minh c rng nhn vin thc hin cng vic gim nh di s gim st ca ngi thnh tho vi cc i tng, phng php th tc gim nh ang s dng v rt c kinh nghim trong vic nh gi kt qu gim nh. Phm vi, tnh cht, mc gim st nn tu thuc vo trnh , kinh nghim, qu trnh o to v hiu bit k thut ca gim nh vin v cng vic gim nh ang thc hin. Gim st cng vic gim nh c hiu qu khi ngi gim st c kh nng ph duyt v kim tra kt qu gim nh. Vic gim st nhn vin gim nh khng gii hn vic xem xt cc bo co gim nh m bo chng ph hp

(b) (c)

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Yu cu b sung cng nhn T chc gim nh vi lut nh, cc th tc ca TCG v theo tho thun trong hp ng vi khch hng, nu cn. (Xem iu10.5) (d) Ngi gim st cng vic gim nh phi c c quan cng nhn nh gi chng kin v cng nhn phm vi gim st c th. Kim sot ni b v nng lc gim nh ca gim nh vin phi bao gm c chng kin gim nh ti hin trng. Cng vic ny phi do ngi c nng lc k thut, c lp v theo nh k (t nht 3 nm/ ln) tin hnh chng kin gim nh ti hin trng mt cch khch quan. Phi lu gi cc bo co chng kin ti hin trng. TCG phi c ngi thay th cc chc danh ph trch cht lng v k thut chu trch nhim i vi hot ng gim nh khi ngi ph trch i vng. M t cc v tr c nh hng n cht lng gim nh phi c nu thnh vn bn.

(e)

6.5

T chc gim nh phi ch nh ngi lm i din thay th trong trng hp ngi ph trch i vng chu trch nhim cho cc dch v gim nh. Tng v tr cng vic c nh hng n cht lng dch v gim nh phi c m t. Cc m t cng vic ny phi bao gm yu cu v gio dc, o to, hiu bit v k thut v kinh nghim. H thng cht lng Lnh o t chc gim nh phi xc nh v lp thnh vn bn chnh sch v mc tiu cng nh cam kt v cht lng, v phi m bo rng chnh sch ny c thu hiu, p dng v duy tr ti tt c cc cp trong t chc. T chc gim nh phi c mt h thng cht lng c hiu qu ph hp vi loi hnh, phm vi v khi lng ca cng vic thc hin.

6.5

6.6

6.6

7 7.1

7. 7.1

H thng cht lng Cam kt ca lnh o TCG v chnh sch cht lng. C mc tiu trong tng giai on, c kh nng o lng, c xem xt hng nm. Ton b nhn vin TCG thu hiu h thng cht lng. Qui m h thng ti liu c vn bn ho phi cn xng ph hp c v qui m ca t chc v s phc tp cc hot ng gim nh. H thng cht lng c hiu qu l mt h thng c gim st v kim tra m bo a ra cc kt qu gim nh ng n v k thut v lun tin cy.

7.2

7.2

7.3

H thng cht lng phi hon ton c lp thnh vn bn. Phi c S tay cht lng, trong bao gm cc thng tin m yu cu trong tiu chun ny v nu trong ph lc D (ph lc tham kho). Lnh o t chc gim nh phi ch nh mt ngi, khng k cc nhim v khc phi lm, c quyn hn v trch nhim xc nh i vi vic m bo cht lng trong ni b t chc gim nh. Ngi ny phi c lm vic trc tip vi lnh o cao nht. H thng cht lng phi c duy tr ph hp v cp nht v phi do cng mt ngi chu trch nhim.

7.3

TCG t la chn khun kh, cch thc so snh i chiu, trnh by chnh sch, th tc v thng tin trong cc ti liu h thng qun l . Ph lc D ca TCVN ISO/IEC 17020 hng dn trnh by cc yu t ca h thng qun l ca TCG trong s tay cht lng. V tr ca ngi ph trch Cht lng (ghi r tn) phi c xc nh r trong s t chc (hng dn iu 6.2) . Ngi ph trch cht lng phi khng chu bt k tc ng no c th nh hng n cht lng cng vic.

7.4

7.4

7.5

7.5

Qun l h thng v ti liu l nhim v chnh ca ngi ph trch Cht lng. Trong trng hp TCG c nhiu tr s ti nhng a im khc nhau, trch nhim duy tr h thng cht lng nn ch nh giao cho mt ngi c th .

7.6

T chc gim nh phi duy tr mt h thng kim sot tt c cc ti liu lin quan n cc hot

7.6

H thng kim sot cht lng phi c lp thnh vn bn. Trong nu r cc vn bn thuc din kim sot v

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ng ca t chc. T chc gim nh phi m bo rng: a) lun sn c cc ti liu hin hnh ti cc ch cn thit v cho tt c cc nhn vin c lin quan; (a)

Yu cu b sung cng nhn T chc gim nh khng kim sot. Phi qui nh cch thc ton b nhn vin c th nhn bit v s dng vn bn cp nht gn y nht. H thng kim sot phi ph hp m bo mi nhn vin lin quan nhn c ti liu cp nht v hiu r nh hng ca vic cp nht n vic tin hnh, vit bo co gim nh.

b)

mi thay i hoc cc b sung ca ti liu phi do ng ngi c thm quyn kim sot v phi c thc hin sao cho m bo cc thay i ny c c kp thi ti cc ni cn thit; khng s dng cc ti liu li thi trong ton b t chc, nhng phi c mt bn c lu gi trong mt thi gian c xc nh; khi cn thit cc bn khc cn c thng bo v cc s thay i. T chc gim nh phi thc hin mt h thng nh gi cht lng ni b c lp k hoch v lp thnh vn bn kim tra s ph hp vi cc chun mc ca tiu chun ny v hiu lc ca h thng cht lng. Ngi thc hin vic nh gi phi c nng lc ph hp v c lp vi cc cng vic ang c nh gi.

(b)

Nu khng ch c mt ngi chu trch nhim cho tt c cc ti liu, khi phi lun xc nh c ngi chu trch nhim cho mi loi ti liu k thut l ai. Khng gii thch thm.

c)

(c)

d) 7.7

(d) 7.7 (a)

Khng gii thch thm.

Mc ch nh gi ni b nhm xc nh cc th tc m TCG nu thnh vn bn ang c thc hin theo qui nh. Cc cuc nh gi ni b thng do ngi ph trch cht lng ln k hoch v t chc thc hin. Ni dung nh gi theo chng trnh nh trc, bao gm ton b cc kha cnh ca h thng cht lng v vic thc hin cc cng vic gim nh. Phm vi, thi gian v chng trnh nh gi chi tit nn c ln k hoch v tin hnh theo th tc nu thnh vn bn. nh gi ni b c th do t chc bn ngoi c nng lc tin hnh. nh gi ni b phi c xem xt t nht 1 ln trong mt nm v gm c yu cu iu 6.4 (e) ca ti liu ny. Nu TCG ngoi tr s chnh cn c cc chi nhnh th cc chi nhnh ny phi p ng yu cu ca iu 7.7 TCVN ISO/IEC 17020, iu 7.7 (a) v 6.4(e) ca ti liu ny.

(b)

Lu : Cc chi nhnh ca TCG phi lu gi ton b cc h s gim nh v ti liu h thng cht lng lin quan n hot ng ca chi nhnh. 7.8 T chc gim nh phi c cc th tc c lp thnh vn bn x l vi cc gp v hnh ng khc phc khi pht hin ra s khng nht qun trong h thng cht lng v/hoc trong hot ng gim nh. 7.8 (a) Gp i vi h thng cht lng v/ hoc hot ng gim nh ca TCG bao gm c nhng gp t ni b, nhng phn nn v hnh ng phng nga nhm ci tin h thng cht lng ca TCG. Th tc gp v hnh ng khc phc thng bao gm: M t vn iu tra nguyn nhn M t hnh ng gii quyt tc thi M t hnh ng thc hin ngn nga s ti din Xc nh ngi chu trch nhim i vi hnh ng khc phc

(b)

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Yu cu b sung cng nhn T chc gim nh Thi hn hon thnh hnh ng khc phc Kim sot qu trnh khc phc K xc nhn hon thnh hnh ng khc phc 7.9 Lnh o ca t chc gim nh phi xem xt h thng cht lng theo nh k thch hp m bo s tip tc ph hp v tnh hiu qu ca h thng. Kt qu ca cc xem xt ny phi c ghi li. 7.9 Mc ch ca vic xem xt ca lnh o nhm xem xt chnh sch v ton b h thng m bo TCG vn duy tr h thng cht lng p ng cc yu cu hot ng ca t chc v chun mc cng nhn. Xem xt ca lnh o phi bao gm nhng vn sau: bo co ca nhn vin gim st v ngi ph trch, kt qu nh gi ni b v nh gi do t chc bn ngoi c nng lc thc hin, phn nn ca khch hng, nhng thay i cn thit cho h thng cht lng, s p ng v ngun lc (con ngi v thit b), k hoch tng lai, xc nh cng vic mi, nhu cu o to (nhn vin c v mi). Chu k xem xt lnh o do TCG xc nh, tu thuc vo kt qu nh gi ni b ,cc cuc xem xt ca lnh o trc v bo co ca C quan Cng nhn. Vic xem xt ca lnh o phi tin hnh t nht mt nm mt ln. Mt yu t quan trng ca xem xt ca lnh o l xc nh khuynh hng phn nn nhm pht hin phm vi h thng cht lng cn xem xt. Xem xt ca lnh o i vi vn ny mt nm mt ln, tr khi nhn c nhiu gp ngh khn cp. Nhn s

(a)

(b)

8 8.1

Nhn s T chc gim nh phi c s nhn vin lm vic di hn vi k nng trong cc lnh vc khc nhau thc hin cc chc nng hot ng bnh th ng ca t chc.

8. 8.1 (a)

Nhn vin tm thi thng ch k hp ng lm vic vi TCG trong thi gian ngn i vi tng v vic c th. TCG phi m bo nhng ngi ny c gim st c hiu qu (xem iu 6.4 (b)), c nng lc v lm vic ph hp vi h thng cht lng ca TCG. Nhn vin di hn ca TCG phi c kh nng th hin c cc k nng v kinh nghim thch hp trong phm vi cng nhn.

(b)

Lu : VIAS s khng cng nhn cc hot ng gim nh nu ch do nhn vin tm thi thc hin. 8.2 Cc nhn vin chu trch nhim v vic gim nh phi c iu kin v trnh chuyn mn, o to, kinh nghim v c cc hiu bit cn thit v yu cu gim nh c tin hnh. Cc nhn vin ny phi c kh nng thc hin s nh gi mang tnh chuyn nghip nh nh gi v s ph hp vi cc yu cu chung bng cch s dng kt qu kim tra v bit cch lp bo co. Cc nhn vin ny cng phi c cc hiu bit v cng ngh c s dng sn xut cc sn phm gim nh; cc hiu bit v cch thc m sn phm hoc qu trnh m h gim nh s c s dng hay c nh s dng v hiu bit v cc sai hng c th xy ra trong qu trnh s dng hay trong dch v. Cc nhn vin ny phi hiu v nh hng ca nhng sai lch so vi iu kin lm vic bnh th 8.2 (a) TCG phi xc nh v lp thnh vn bn cc yu cu v trnh chuyn mn, o to, kinh nghim v mc hiu bit (xem iu 6.6 ISO/IEC 17020). Ngoi trnh chuyn mn, c o to v c kinh nghim, gim nh vin phi m bo v nng lc thc hnh v kh nng a ra c phn xt ng n.

(b)

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Yu cu b sung cng nhn T chc gim nh ng ca sn phm hoc ca qu trnh c lin quan c pht hin ra. 8.3 T chc gim nh phi xy dng mt h thng ti liu o to m bo rng vic o to cc nhn vin v cc kha cnh k thut v qun tr ca cng vic m h s tham gia c cp nht v tun th cc chnh sch ca t chc gim nh. Yu cu o to phi tu thuc vo kh nng, trnh chuyn mn v kinh nghim ca nhn vin c lin quan. T chc gim nh phi thit lp cc giai on cn thit o to cho tng nhn vin ca mnh. Cc yu cu ny c th bao gm: a) thi gian tp s; 8.3 TCG c th s dng cc TCG bn ngoi c nng lc o to nhn vin. TCG phi xc nh nhu cu, k hoch o to cn thit cho tng ngi t nht mt nm mt ln v c ngi c thm quyn ph duyt.

b) thi gian lm vic di s gim st ca mt gim nh vin c kinh nghim; c) o to th ng xuyn trong sut thi gian lm vic lun theo kp s pht trin ca cng ngh. 8.4 Mc ch cc h s ny nhm chng t cc nhn vin c nng lc thc hin cc nhim v gim nh c th v s dng thit b nu cn. Mi qu trnh o to nu chi tit trong iu 8.3 phi c lu gi. 8.5 T chc gim nh phi cung cp cc h ng dn cng vic cho nhn vin ca mnh. 8.5 Hng dn cng vic ca TCG bao gm cc ti liu lin quan n nguyn tc tin hnh cng vic nh mi kha cnh thc hin cng vic, s khng thin v, an ton lao ng, mi quan h vi khch hng, cc qui nh ca cng ty v nhng vn khc nhm m bo tin hnh cng vic gim nh mt cch ng n. Mc ch ca yu cu ny nhm lm gim kh nng b nh hng do p lc ti chnh n kt qu gim nh.

8.4

H s khoa hc hay cc loi vn bng o to v kinh nghim ca tng nhn vin phi c t chc gim nh duy tr.

8.6

Vic khen thng nhn vin tham gia vo cc hot ng gim nh phi khng c trc tip lin quan n s lng gim nh tin hnh, v khng bao gi c gn khen thng vi kt qu ca nhng gim nh y. C s vt cht v thit b T chc gim nh phi c c s vt cht v thit b y , thch hp cho php thc hin c mi hot ng gn vi cc dch v gim nh.

8.6

9 9.1

9. 9.1 (a)

C s vt cht v thit b

TCG khng nht thit phi l ch s hu c s vt cht v thit b m n s dng, c s vt cht v thit b c th c mn, thu theo hp ng. Tuy nhin, trch nhim v s thch hp v tnh trng hiu chun ca cc thit b dng cho cng vic gim nh thuc hoc khng thuc s hu ca TCG do TCG chu trch nhim v khng th u thc trch nhim ny. TCG phi qui nh vic tip cn vi thit b v ph hp vi yu cu ca TCVN ISO/IEC 17020. Khi vic o lng hoc th nghim trong qu trnh gim nh ch mang tnh nh hng, thit b s dng c th ch cn kim tra hoc c cp chnh xc ph hp. Vi kt qu o hoc kim tra ny, gim nh vin c th kin ngh, yu cu hoc tin hnh vic th nghim/

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Yu cu b sung cng nhn T chc gim nh hiu chun lin quan n cc tiu chun. Khi vic th nghim c yu cu hoc l mt phn ca hot ng gim nh, th vic th nghim phi ph hp vi ISO/IEC 17025. Nu c th, phng th nghim phi c cng nhn. (b) Nu phi kim sot iu kin mi trng v a im cn kim sot khng thuc s qun l ca TCG th TCG phi theo di iu kin mi trng ti cc a im trn vi thit b c hiu chun. TCG phi lu gi vic theo di ny v ghi nhn nu cc iu kin mi trng nm ngoi gii hn m cng vic gim nh cho php. Phi qui nh kim sot vic tip cn v lu gi thit b, h s v cc hng mc ang gim nh mt cch ph hp. Khi cn, phi c cc hng dn bng vn bn gm c vic qui nh ngi kim tra v s dng thit b. Ni dung nh gi ni b v xem xt ca lnh o nn bao gm cc vn v thit b v c s vt cht p ng cho hin ti v tng lai m bo duy tr s ph hp cho h thng cht lng ca TCG. Thit b phi c nhn dng lu di v lu trong cc ti liu kim k hoc s ng k thit b. Nu thit b khng thuc quyn s hu ca TCG, cc h s phi xc nh c r b phn no ca thit b c dng trong qu trnh gim nh, tnh trng hiu chun ca n (nu lin quan) v ni no chu trch nhim trong thi gian gim nh. Cc h s bo dng thit b phi c xem xt trong chng trnh nh gi ni b.

9.2

T chc gim nh phi c cc quy nh r rng cho vic tip cn v s dng cc c s vt cht v thit b c th. T chc gim nh phi m bo s ph hp lin tc ca c s vt cht v thit b nu trong iu 9.1 cho cc mc ch d nh s dng ca n. Tt c cc thit b ny phi c xc nh hay m ho r rng.

9.2

9.3

9.3

9.4

9.4

9.5

T chc gim nh phi m bo rng tt c cc thit b c bo tr ng n tun theo cc th tc v h ng dn c lp thnh vn bn. T chc gim nh phi m bo rng, khi thch hp, cc thit b c hiu chun trc khi a vo s dng v sau tun theo cc ch ng trnh c lp.

9.5

9.6

9.6 (a) (b) Thit b th nghim v o lng ca TCG c nh hng n kt qu gim nh th phi c hiu chun. TCG phi thit lp chng trnh hiu chun thit b, xc nh chu k hiu chun thit b ph hp vi hot ng gim nh .

9.7

Chng trnh tng th v hiu chun cc thit b phi c ra v p dng nhm m bo rng cc php o do t chc gim nh tin hnh u c lin kt ti cc chun o lng quc gia v quc t nu c. Khi vic lin kt ti cc chun o lng quc gia v Quc t khng th thc hin c th t chc gim nh phi cung cp cc bng chng thch hp v s tng quan hoc chnh xc ca kt qu gim nh.

9.7 (a) Thit b xc nh theo iu 9.6, nu c th trong hng dn 9.6(a) phi c truyn chun t cc chun quc gia hoc quc t. Vic truyn chun c th do Vin o lng Quc gia cung cp hoc cc phng hiu chun c cng nhn theo ISO/IEC 17025. Cc chng ch hiu chun ca cc c quan ny phi c cng b v khng m bo o. Vi nhng php o khng nh hng trc tip n kt qu gim nh, thit b khng cn thit phi c truyn chun. Thit b s dng cho nhng php o mang tnh nh hng phi c bo qun trong iu kin ph hp. Cc php o nhm mc ch xc nhn s ph hp c th bao gm vic kim tra bng th gic v s hao mn, tn

(b)

(c)

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Yu cu b sung cng nhn T chc gim nh hi v vic hiu chun ni b bng cch so snh i chiu vi dng c c truyn chun . 9.8 Chun chnh o lng do t chc gim nh gi ch c s dng cho vic hiu chun v khng c s dng cho mc ch no khc. Chun chnh o lng phi c hiu chun bi mt c quan c nng lc v c quan ny c th cung cp s lin kt ti Chun o lng quc gia hoc quc t. Khi cn thit, cc thit b phi qua kim tra gia cc ln hiu chun nh k. Khi c th c mu chun phi c lin kt ti cc Chun quc gia v quc t v mu chun. Khi c lin quan n cht lng ca dch v gim nh, t chc gim nh phi c cc th tc : a) la chn ngi cung ng t yu cu; b) ban hnh cc ti liu thch hp phc v cho vic mua hng; c) gim nh cc nguyn vt liu nhp vo; d) m bo kho bi lu gi thch hp. 9.8 Xem iu 9.7(b).

9.9 9.10 9.11

9.9 9.10

Phi duy tr h s cc ln kim tra thit b gia k. Khng gii thch thm.

9.11

Khng gii thch thm.

9.12 Khi cn, tnh trng ca cc vt c lu gi phi c nh gi theo nh k thch hp pht hin ra s km dn phm cht ca n. 9.13 Nu t chc gim nh s dng my tnh hoc cc thit b t ng lin quan n vic gim nh th t chc phi m bo rng: a/ phn mm my tnh c th nhm xc nhn rng n ph hp s dng;

9.12

Khng gii thch thm.

9.13 (a) Phn mm xy dng cho ni b TCG nh cc bng tnh phi c ph duyt thng qua vic kim tra so snh gia kt qu ci t d liu bit v tin hnh tnh ton bng tay vi cng d liu ny. TCG phi lu gi h s ph duyt. Nu kim tra hiu lc phn mm pht hin thy c nhng bt thng phi c hnh ng khc phc.

b/ cc th tc c thit lp v p dng bo v tnh ton vn ca s liu; c/ my tnh v cc thit b t ng c bo tr nhm m bo hot ng tt; v d/ cc th tc c thit lp v p dng cho vic m bo an ton ca s liu. 9.14 T chc gim nh phi c cc th tc c lp thnh vn bn x l cc thit b b hng. Cc thit b hng phi khng c s dng bng cch ring, dn nhn hay nh du mt cch r rng. T chc gim nh phi kim tra tc ng ca vic hng thit b i vi cc gim nh trc . Cc thng tin lin quan v thit b phi c ghi li. Cc thng tin ny th ng bao gm tn thit b, tnh trng hiu chun v tnh trng bo tr.

(b) (c) (d)

Khng gii thch thm. Khng gii thch thm. Nu h s gc qu trnh gim nh c ghi li trn my tnh, TCG cn c bin php lu gi an ton trnh mt mt d liu. Khi thit b c xc nh l c vn th ton b cc kt qu gim nh c s dng thit b ny trc ln kim tra v/ hoc hiu chun cui cng phi c xem nh c nghi ng. TCG phi tin hnh o li v c th hu b ton b cc bo co gim nh do sai st ny nh hng n.

9.14

9.15

9.15

Thng tin lu gi lin quan n thit b ti thiu phi bao gm:

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(1) (2) (3) (4) (5) (6) (7) (8) (9) 10 10.1 Ph ng php v th tc gim nh T chc gim nh phi s dng ph ng php v th tc cho vic gim nh . Cc phng php v th tc ny c xy dng theo cc yu cu lm cn c cho vic xc nh s ph hp. 10. 10.1 (a)

Yu cu b sung cng nhn T chc gim nh tn v hnh thc nhn dng thit b; tn nh sn xut; nhn dng thit b ca nh sn xut (nh s seri); ngy nhn v tn nh cung cp; iu kin khi nhn; cc hng dn bo dng; lch s vic bo dng v hiu chun; cc h s hiu chun; ngi chu trch nhim v thit b hin nay.

Phng php v th tc gim nh

Cc yu cu thc hin cng vic gim nh thng c nu trong cc qui nh, tiu chun v cc yu cu k thut. Ngoi ra, c th c cc yu cu ca khch hng hoc yu cu ni b caTCG. TCG phi xy dng phng php v th tc gim nh khi phng php v th tc gim nh cha c tiu chun ho.

(b)

Cc phng php v th tc gim nh do TCG xy dng phi lp thnh vn bn, ph duyt, lu gi v vin dn trong bo co. Trong mt s trng hp, khch hng c th cung cp thng tin TCG nghin cu khi tin hnh cng vic gim nh. Nu s dng thng tin ny phc v cho vic xc nh s ph hp, th TCG phi c kh nng kim tra tnh trung thc ca chng. (xem hng dn 14.2d v vic s l cc kt qu do nh thu ph cung cp) Khng gii thch thm.

(c)

10.2

T chc gim nh phi c v s dng cc h ng dn c lp thnh vn bn v k hoch gim nh, cch ly mu tiu chun, v k thut gim nh trong trng hp m nu thiu cc h ng dn ny c th lm tn hi n hiu qu ca qu trnh gim nh. Khi cn, phi c cc hiu bit cn thit v k thut thng k m bo th tc ly mu theo ng k thut thng k v thc hin x l cng nhgii thch kt qu hp l. Khi t chc gim nh phi s dng cc ph ng php hoc th tc gim nh ch a tiu chun ho th cc ph ng php v th tc ny phi thch hp v c lp thnh vn bn.

10.2

10.3

10.3 (a) Phng php gim nh theo tiu chun l phng php c xut bn, v d : cc tiu chun quc t, khu vc hoc quc gia hoc do cc t chc k thut c tha nhn, tp ch hoc ti liu k thut lin quan. Nh vy, cc phng php do TCG hoc khch hng xy dng l cc phng php khng tiu chun. Cc phng php khng tiu chun ca TCG phi c ngi ph trch k thut hoc ngi c trnh k thut nu tn c th trong ti liu h thng cht lng c thm quyn ph duyt trc khi s dng. Cc phng php hoc th tc gim nh khng tiu chun ho ca TCG cn c khch hng chp nhn trc khi s dng. TCG phi nh k phi kim tra cc phng php v th

(b)

(c)

10.4

Mi hng dn, tiu chun hay cc th tc bng

10.4

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vn bn, bng theo di cng vic, danh sch kim tra v cc s liu tham kho c lin quan n cng vic ca t chc gim nh phi c th ng xuyn cp nht v sn c cho cc nhn vin ca t chc gim nh.

Yu cu b sung cng nhn T chc gim nh tc gim nh v vic cp nht hoc sa i cc tiu chun, qui nh thc hnh, cc qui nh ca php lut ... c th nh hng n ni dung, hng dn hoc kt qu gim nh. Lu :VIAS khng cng nhn hoc duy tr cng nhn vi nhng hot ng gim nh khng c h s gim nh lin quan trong thi gian 1 nm.

10.5

T chc gim nh phi c h thng kim sot hp ng hay lnh giao vic m bo rng: a) cng vic ang thc hin nm trong phm vi nng lc v t chc gim nh c ngun nhn lc, vt lc p ng yu cu;

10.5 (a) TCG phi xem xt cc hp ng hoc yu cu ca khch hng m bo rng : xc nh, lp thnh vn bn, hiu r ton b cc yu cu ca khch hng; 2. TCG c nng lc p ng cc yu cu ca khch hng; 3. cc iu khon ca hp ng c chp nhn; 4. xc nh r thit b c bit cn s dng; 5. xc nh r cc yu cu o to con ngi (nu cn); 6. xc nh r cc yu cu lut php qui nh; 7. xc nh r cc yu cu c bit v an ton (nu c); 8. xc nh phm vi yu cu thu ph c khch hng chp nhn (nu c); 9. xc nh cc ti liu cn thit; 10. hp ng cui cng m TCG chp nhn ph hp vi d tho ban u c xem xt trong phn (1), (2) v (3) trn. H s xem xt hp ng phi c lu gi. Lu : i vi nhng i tng gim nh c thc hin nhiu ln v n nh, vic xem xt c th gii hn vn thi gian, ngun lc con ngi v h s c ngi c thm quyn k nhn. 1.

b) cc yu cu ca cc t chc mun s dng dch v gim nh cn c xc nh y v cc yu cu c bit cn c hiu r, khi cn s c cc h ng dn r rng cung cp cho nhn vin thc hin nhim v c giao;

(b)

Nu gim nh theo qui nh ca php lut, khch hng khng bit cc yu cu k thut ca cng vic ny, TCG nn lm r vn ny vi khch hng trc khi tin hnh cng vic. Trong trng hp hp ng bng ming c chp nhn, TCG phi lu gi ton b h s cc yu cu v hng dn nhn c bng ming gm cc tho thun, thi gian v xc nh ngi i din ca khch hng. Tt nht th nhng cuc trao i, tho thun bng ming nn c vit tm tt cho khch hng trc khi tin hnh cng vic.

c)

cng vic ang thc hin phi c kim sot bi cc hnh ng khc phc v xem xt nh k;

(c) (d)

Khng gii thch thm. Khng gii thch thm.

d) cng vic c hon thnh phi c xem xt xc nhn cc yu cu ra c p ng. 10.6 Cc quan st v/hoc s liu thu c trong qu trnh gim nh phi c ghi li mt cch kp thi trnh tht lc cc thng tin c lin quan.

10.6

Cc ti liu iu tra, s ghi chp... lu gi nhng quan st trong qu trnh gim nh phi c xem l d liu ban u. D liu ban u bt k hnh thc no cng phi c lu gi vin dn trong tng giai on tin hnh

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Yu cu b sung cng nhn T chc gim nh gim nh. 10.7 Mi tnh ton v vic truyn s liu phi c kim tra thch hp. 10.7 (a) TCG phi xc nh cc vn cn kim tra trong th tc kim sot tiliu. Mc kim tra cng c cn c ch r , v d nhng kim tra v tnh y , s nht qun v mt k thut hoc ch l li chnh t. TCG phi c bng chng bng vn bn i vi nhng vn kim tra. Nu hng ngy TCG tnh ton v truyn ti mt lng ln s liu gim nh th c th kim tra thng k. Phng php kim tra v ly mu ca TCG phi c c quan cng nhn chp nhn. TCG phi lp thnh vn bn cc th tc m bo s an ton cho con ngi v nu cn c vic bo v mi trng xung quanh . Qun l mu v cc i tng gim nh TCG phi m bo vic nhn dng duy nht i vi mi cng vic gim nh cng nh cc i tng gim nh.

(b) (c)

10.8 T chc gim nh phi c cc h ng dn lp thnh vn bn tin hnh vic gim nh mt cch an ton. 11. X l mu v cc i tng gim nh

10.8

11. 11.1

11.1 T chc gim nh phi m bo rng cc mu th v cc i tng gim nh c xc nh mt cch ring bit trnh s nhm ln khi cn xc nh n vo bt c lc no. 11.2 Bt c s bt bnh th ng no c pht hin hay c thng bo cho cc gim nh vin phi c ghi li trc khi bt u vic gim nh. Khi c bt k s nghi ng no v s thch hp ca i tng cho vic tin hnh gim nh, hay khi i tng khng ph hp vi cc m t cung cp, th t chc gim nh phi hi khch hng trc khi bt u tin hnh cng vic.

11.2

Cc h s gim nh ca TCG phi nu r cc trng hp bt thng v chi tit nhng quyt nh do khch hng a ra.

11.3 T chc gim nh phi xem liu cc i tng gim nh c s chun b cn thit hoc xem khch hng c yu cu t chc gim nh thc hin vic chun b hay ng ra t chc thc hin vic chun b cho i tng trc khi gim nh. 11.4 T chc gim nh phi c cc th tc c lp thnh vn bn v cc c s vt cht thch hp trnh vic xung cp hay h hi i vi i tng gim nh ang thuc trch nhim ca t chc gim nh. H s

11.3

Cc h s gim nh phi nu r chi tit ch dn ca khch hng v vic chun b i tng gim nh (nu thch hp).

11.4

Khng gii thch thm.

12.

12. 12.1

H s TCG phi c cch thc truy tm ngun gc cc hot ng t qu trnh xem xt hp ng, tip nhn cc hng dn ca khch hng/ cng vic ti vic ban hnh cc bo co gim nh.

12.1 T chc gim nh phi duy tr mt h thng h s thch hp vi iu kin thc t v ph hp vi cc iu lut c lin quan. 12.2 H s phi bao gm cc thng tin y cho php c c s nh gi ng n i vi vic gim nh.

12.2 (a) H s gim nh phi gm y chi tit , ni dung gim nh c th chng minh kt qu gim nh. Trong trng hp cn thit, h s gim nh c th nu r c

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Yu cu b sung cng nhn T chc gim nh nhng phn vic gim nh khng thc hin bi l do no . Lu : H s gim nh phi bao gm nhng thng tin sau: a) nhng thng lng trong qu trnh xem xt hp ng (khi thch hp); b) hng dn ca khch hng/ cng vic (TCG phi ghi li thnh vn bn ton b hng dn bng ming ca khch hng); c) ton b cc ghi ch v tnh ton gc do gim nh vin v /hoc nhn vin khc tin hnh trong qu trnh gim nh; d) cc bn copy gc hoc phim m bn (d liu nh gc phi c lu gi bng in t) (nu cn); e) tn ngi thc hin cng vic gim nh; f) cc file d liu trong my tnh v/ hoc cc chng trnh phn mm (khi thch hp); g) cc bo co/ bin bn ly mu, th nghim, o lng k c bn copy cc bo co gim nh ca thu ph, cng vic ly mu v/ hoc th nghim tin hnh; h) mt bn copy bo co/ kt qu gim nh v h s phn phi ti liu; i)h s ton b cc tho lun vi khch hng trong hoc sau vic gim nh lin quan n vic chun b lm bo co gim nh. 12.3 Tt c cc h s phi c lu gi mt cch an ton trong mt thi gian c xc nh, v cn gi bo mt cho khch hng ngoi tr c quy nh khc trong lut php. 12.3 TCG phi qui nh thi gian lu gi h s gim nh, ti thiu 3 nm k t ngy ban hnh bo co gim nh. Trch nhim mang tnh php l v hp ng c th nh r cc giai on lu gi h s lu hn. Vic ny do TCG xc nh cng vi khch hng. TCG phi m bo tnh bo mt vi tt c cc thng tin khch hng cung cp trong qu trnh tin hnh cc hot ng gim nh, k c vic bo v bn quyn (iu 5). 13. 13.1 Bo co v giy chng nhn gim nh Cng vic do t chc gim nh thc hin phi c th hin trong cc bo co gim nh v/hoc trong giy chng nhn gim nh, bo co v giy chng nhn c th b thu hi. 13. 13.1 (a) Cc thut ng bo co v giy chng nhn/ chng th c th c dng ng ngha. Tuy nhin, cc bo co gim nh thng nu chi tit m t vic gim nh tin hnh v cc kt qu ca n trong khi chng th gim nh thng l nhng cng b ngn gn v s ph hp vi cc yu cu ban hnh , v d: lin quan n gim nh bt buc. Khi TCG ban hnh chng th gim nh, chng th ny c th khng nu ton b cc cng vic m bn thn TCG thc hin. Trong trng hp ny, chp nhn cc ti liu lu gi chng minh cng vic m TCG thc hin. Bo co qu trnh Cc bo co tin ban hnh qua mt thi gian di lin quan n vic ch to, lp t, u thc v/ hoc bt k hot ng gim nh no ph thuc vo thi gian, th cc bo co ny phi ph hp vi nhng yu cu bo co nu trong Ph lc 1. Bo co/ chng th gim nh cui cng phi vin dn tt c cc bo co qu trnh ban hnh. Bo co s b / Bo co ti hin trng Bo co v giy chng nhn gim nh

(b)

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Yu cu b sung cng nhn T chc gim nh Mt s khch hng yu cu bo co ngay kt qu gim nh vi nhng quyt nh khng th thay i da trn c s cc bo co cha c kim tra. Khi khch hng yu cu bo co ngay ti hin trng, VIAS c th cho php TCG vit cc Bo co s b trc khi ban hnh nhng bo co cui cng. Trong trng hp ny vic gim nh phi do ngi c thm quyn k thc hin i vi cng vic gim nh lin quan v bo co ti hin trng phi p ng tt c cc yu cu i vi vic ghi chp v vit bo co. Bo co cui cng phi vin dn bo co s b ban hnh. Bo co khng c VIAS tha nhn TCG c cng nhn c th ban hnh cc bo co/ chng th khng c VIAS tha nhn gm cc lnh vc gim nh nm ngoi phm vi VIAS cng nhn . Cc bo co ny khng c s dng biu tng ca VIAS, vin dn vic cng nhn hoc bt k vin dn no khc n VIAS. 13.2 Bo co gim nh v/hoc giy chng nhn gim nh phi bao gm tt c cc kt qu kim tra v s xc nh v s ph hp da trn cc kt qu kim tra, cng nh tt c cc thng tin cn thit hiu v gii thch chng. Tt c cc thng tin ny phi c bo co mt cch ng n, chnh xc v r rng. Khi bo co gim nh hoc giy chng nhn gim nh c cc kt qu do hp ng ph cung cp, cc kt qu ny phi c ch r. 13.2 (a) (b) TCG nn trnh qu vn tt trong ni dung bo co gim nh. Nhng quan st trong qu trnh gim nh lun c ghi li mt cch chi tit v y gim nh vin khc lp li cng vic gim nh vi s tin tng. Khi thng tin mang tnh lch s hoc thu c thng qua vic hi v s thnh tho i vi i tng gim nh, nhng nh hng n quyt nh gim nh th nhng thng tin ny phi c ghi li. Trong thc t nu khch hng khng yu cu bo co chi tit th khng cn a cc h s gim nh chi tit km theo. Ni dung bo co gim nh hoc chng th gim nh ph thuc vo kiu loi gim nh v cc yu cu ca php lut. Ph lc 1 trnh by cc yu t nu trong bo co v chng th gim nh. Trong , mt s yu t l bt buc ph hp vi ISO/IEC 17020. Nu gim nh theo qui nh ca php lut, cn nu cc yu cu c th trong bo co kt qu gim nh.

(c)

(d)

(e)

(f) 13.3 Bo co gim nh v giy chng nhn gim nh phi c k hoc c ph duyt ch bi cc nhn vin c u quyn.

13.3 (a) TCG phi c hnh thc nhn bit c ngi chu trch nhim ph duyt v ban hnh bo co hoc chng th gim nh. V d nu bo co hoc chng th gim nh bng in t, khi TCG phi c kh nng chng minh c cch thc m bo an ton v vic truy cp vo ni lu gi in t c kim sot nghim ngt. TCG khng c nhp nhng gia bo co hoc chng th gim nh c li vi bo co khc phc ph hp. Vic ny c ngn nga ch yu bng cch ban hnh bo co hoc chng th thay th vi nhng t nh bo co/ chng th ny thay th cho bo co/ chng th XYZ

(b)

13.4

S sa i hay b sung cho cc bo co gim nh hay giy chng nhn gim nh sau khi cp phi c lp h s v phi c l gii ph hp theo cc yu cu tng ng ca phn ny.

13.4

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14. 14.1

Hp ng ph Thng t chc gim nh phi t tin hnh cng vic gim nh m n k hp ng thc hin.

14 14.1 (a)

Yu cu b sung cng nhn T chc gim nh Thu ph

Thu ph cng vic gim nh ch c th thc hin trong nhng trng hp ngoi l sau: 1. L vic thit yu, ny sinh ngoi d kin hoc qu ti bt thng, nhn vin gim nh chnh khng kh nng thc hin hoc c s vt cht thit yu hoc cc hng mc thit b tm thi khng s dng c. 2. TCG khng c kinh nghim v/ hoc thit b cn thit tin hnh cc hot ng chuyn bit nh gim nh h thng in/ in t hoc th nghim (phn tch ho, th nghim , th nghim c kh/ luyn kim hoc th nghim khng ph hu) cn thit xc nh s ph hp vi cc yu cu. 3. Mt phn nh hp ng gim nh vi khch hng khng nm trong phm vi cng nhn ca TCG hoc vt xa kh nng, ngun lc ca TCG.

(b)

Khi TCG s dng thu ph gim nh, vic xc nh s ph hp ca i tng gim nh vi cc yu cu lun l trch nhim ca TCG.

14.2

Khi t chc gim nh k hp ng ph mt phn cng vic gim nh, t chc phi m bo v c kh nng chng minh c rng ngi thc hin hp ng ph nng lc thc hin dch v c giao v nu thch hp phi tun th theo cc chun mc c nu trong cc tiu chun tng ng hin hnh. T chc gim nh phi thng bo vi khch hng v nh k hp ng ph cho mt phn vic ca gim nh. Ngi thc hin hp ng ph phi c khch hng chp nhn.

14.2 (a) TCG phi nh gi thu ph dch v gim nh v cc hot ng c bit c lin quan n dch v gim nh theo cc yu cu thch hp ca ISO/IEC 17020. V d: dch v sa cha thit b cn ph hp vi iu 9.11 ca ISO/IEC 17020. Khi TCG thu cc c nhn, nhn cng ca cc t chc khc b xung thm ngun lc thng thng qua hp ng giao vic. Cc c nhn ny c nh gi theo yu cu ca iu 8.1 ISO/IEC 17020 (khng theo cc yu cu nh i vi nh thu ph). Nng lc ca nh thu ph c nh gi thng qua cc yu cu ca tiu chun ISO/IEC17020 hoc ISO/IEC 17025 (nu c cng nhn th phi cung cp bng chng cng nhn) Nhm nh gi nh thu ph phi c nng lc k thut v hiu bit trong vic p dng ISO/IEC 17020. Khng gii thch thm.

(b)

(c)

(d) 14.3 T chc gim nh phi lp thnh h s v lu li cc chi tit kt qu iu tra v nng lc v s tun th theo quy nh ca ngi thc hin hp ng ph. T chc gim nh phi duy tr danh sch ca tt c cc hp ng ph. Khi t chc gim nh k hp ng ph cho mt hot ng chuyn ngnh no , th t chc phi tip cn vi mt ngi c trnh v kinh nghim c th t chc vic nh gi c lp v kt qu ca cc hot ng c k hp ng ph ny. Trch nhim cho vic xc nh s ph hp vi cc yu cu quy nh hon ton thuc v t chc gim nh. 14.3

14.4

14.4 (a) chng minh nh thu ph ca TCG c mc bo mt ph hp, tt c thng tin c s dng h tr cho cc quyt nh gim nh phi c tin cy k thut tng ng vi mc bo mt ca TCG. Cc nh thu ph c hot ng chuyn ngnh c cng nhn theo ISO/IEC 17020 hoc ISO/IEC 17025 c th chp nhn nh bng

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Yu cu b sung cng nhn T chc gim nh chng v nng lc k thut v s tin cy. (b) Nu bo co ca TCG da vo d liu hoc dch v cha c cng nhn a ra kt lun th khng th c chp nhn tr khi thuc cc trng hp nu trong mc 14.4 (c). Khi TCG s dng cc bo co hoc chng th gim nh do lut nh yu cu, cha c c quan cng nhn tha nhn, chng c gi tr h tr nhng cng vic c bit th trong ni dung bo co/ chng th gim nh phi cng b rng a ra quyt nh ph hp da trn s tin tng cc thng tin cha xc nh tin cy. TCG phi chu trch nhim hon ton v gi tr thng tin cha c tha nhn. Phn nn v khng ngh TCG phi c th tc x l phn nn. Phn nn bao gm ton b kin ca nhng khch hng khng hi lng m TCG nhn c . Nguyn nhn ca nhng phn nn cn c phn tch trong ni dung xem xt ca lnh o c th xc nh c cc nguyn nhn thng thng v c hnh ng ph hp nhm lm gim nhng phn nn ny trong tng lai. Th tc khng ngh ch yu cu khi TCG c c quan c thm quyn ca quc gia trng cu gim nh.

(c)

15. 15.1

Phn nn v khng ngh T chc gim nh phi c th tc c lp thnh vn bn x l cc phn nn nhn c t khch hng hoc cc bn khc v cc hot ng ca t chc gim nh.

15 15.1 (a) (b)

15.2

T chc gim nh phi c cc th tc c lp thnh vn bn cho vic xem xt v gii quyt cc khng ngh v kt qu gim nh, chng phi c gii quyt bi c quan c thm quyn. H s v tt c cc phn nn v khng ngh v cc hnh ng gii quyt ca t chc gim nh phi c lu gi. Hp tc T chc gim nh nn tham gia trao i kinh nghim vi cc t chc gim nh khc v tham gia qu trnh tiu chun ho mt cc thch hp.

15.2

15.3

15.3

Khng gii thch thm.

16

16

S hp tc Mc ch ca yu cu ny l nhm khuyn khch cc TCG trao i s hiu bit, tu thuc vo tnh nhy bn v s bo mt thng mi, hc hi ln nhau nhm nng cao tiu chun chung v mc tin cy i vi kt qu gim nh c cng nhn.

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Yu cu b sung cng nhn T chc gim nh

PH LC 1
Bo co gim nh phi gm cc thng tin sau: *1. *2. *3. *4. *5. *6. *7. Tn vn bn, nh: Bo co hoc Giy chng nhn/ Chng th gim nh Nhn dng vn bn, nh: ngy ban hnh v nhn dng duy nht (s bo co...) Xc nh ni ban hnh Nhn dng khch hng, nh : tn M t cng vic gim nh yu cu Thi gian gim nh (ngy, thng, nm) Cc i tng gim nh v nu cn cc cng vic c th tin hnh v phng php s dng *8. Thng bo v nhng vn khng c thc hin theo hp ng 9. M t phng php, th tc gim nh s dng 10. Nu thch hp, nu c th thit b s dng 11. Khi cn, vin dn hoc m t phng php ly mu v thng tin v ni ly, khi no, ly nh th no v ai thc hin nu khng ghi r trong phng php hoc th tc gim nh *12. Nu c phn cng vic gim nh c thu ph, nhn din thng tin lin quan v phn vic ca nh thu ph 13. Thng tin vic gim nh tin hnh: khi no, u 14. iu kin mi trng trong qu trnh gim nh, nu cn *15. Kt qu gim nh gm cng b v s ph hp v bt k sai st hoc nhng iu khng ph hp no pht hin (cc kt qu c th c h tr bng cc bng biu, s , biu , th...) 16. Cng b rng cc kt qu gim nh ch lin quan n cng vic t hng hoc i tng hoc tham gia gim nh 17. Cng b rng khng c sao chp bo co gim nh tr khi c s chp nhn ca t chc gim nh v khch hng *18. Tn v ch k ca cc thnh vin tham gia thc hin cng vic gim nh v ngi chu trch nhim i vi vic gim nh. Ch thch: Cc yu t nh du (*) c xem l bt buc trong ni dung bo co hoc chng th gim nh p ng ISO/IEC 17020.

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Yu cu b sung cng nhn T chc gim nh

Ph lc A
(qui nh) Cc chun mc c lp i vi t chc gim nh loi A T chc gim nh nu trong 4.2.1 phi tho mn cc chun mc sau: A.1 T chc gim nh phi c lp vi cc bn lin quan T chc gim nh v cc nhn vin chu trch nhim tin hnh gim nh ca t chc phi khng c l nh thit k, sn xut, cung cp, lp t, ngi mua hng, ngi ch, ngi s dng hay ngi bo dng i tng m h s gim nh, v cng khng c l ngi i din c thm quyn ca bt k mt bn no. A.2 T chc gim nh v nhn vin ca t chc phi khng c tham gia vo bt k hot ng no m c th c nh hng n s c lp ca vic nh gi v tnh trung thc ng n ca cc hot ng gim nh. c bit nhng ngi ny phi khng c lin h trc tip vo vic thit k, sn xut, cung cp, lp t, s dng hay bo dng ca cc i tng c gim nh hoc cc i tng cnh tranh tng t. A.3 Tt c cc bn quan tm phi c quyn s dng cc dch v ca c c quan gim nh. Khng c c cc iu kin ti chnh hay cc iu kin khc bt hp l. Cc th tc m theo t chc gim nh tin hnh phi c iu hnh theo phng thc khng phn bit i x.

Ph lc B
(qui nh) Chun mc c lp i vi t chc gim nh loi B T chc gim nh nu trong 4.2.2 phi tho mn cc chun mc sau: B.1 S phn chia r rng v trch nhim ca cc nhn vin gim nh vi cc nhn vin trong cc b phn khc phi c thit lp bng cch quy nh v t chc v phng cch bo co ca c quan gim nh trong t chc m. B.2 T chc gim nh v cc nhn vin ca n phi khng c tham gia vo cc hot ng m c th nh hng n s c lp ca s nh gi v s trung thc ng n i vi cc hot ng gim nh ca h. c bit nhng ngi ny phi khng c c lin h trc tip vo vic thit k, sn xut, cung cp, lp t, s dng hay bo dng ca cc i tng c gim nh hoc cc i tng cnh tranh tng t. B.3 Cc dch v gim nh ch c cung cp cho cc t chc m t chc gim nh l mt b phn ca n.

Ph lc C
(qui nh) Chun mc c lp i vi t chc gim nh loi C T chc gim nh nu trong 4.2.3 phi tho mn cc chun mc sau: C.1 T chc gim nh phi a ra ranh gii hot ng trong t chc ln m bo s tch bit v trch nhim v ngha v trong vic cung cp cc dch v gim nh thng qua cch thc v t chc v/hoc cc th tc bng vn bn.

Ph lc D
(tham kho) Thng tin nn a vo hay trch dn trong S tay cht lng Thng tin chung (tn, a ch, s in thoi, v.v.. v tnh php l ) Cng b ca lnh o v chnh sch, mc tiu v cam kt v cht lng Cng b ca lnh o v vic ch nh ngi theo quy nh trong iu 7.4 M t lnh vc hot ng cng nh nng lc ca t chc gim nh. Thng tin v mi quan h ca t chc gim nh vi t chc m hay t chc lin kt (nu c) S t chc M t cng vic Cng b chnh sch v yu cu trnh v o to cho cc nhn vin Cc th tc cho vic kim sot ti liu. Cc th tc cho vic nh gi ni b Cc th tc cho vic nhn kin phn nh v cc hnh ng khc phc Cc th tc hng dn khc hay cc trch dn ti cc th tc hay hng dn khc c yu cu trong tiu chun ny. Danh sch nhng ngi gi S tay cht lng

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Yu cu b sung cng nhn T chc gim nh

Ph lc ZZ
(tham kho)

Cc tiu chun quc t v tiu chun chu u tng ng m s tng ng khng c cp trong phn li
Vo thi im ban hnh tiu chun ny, cc ti liu sau ca ISO tng ng vi cc tiu chun chu u (bt buc- normative) c trch dn trong phn li. Cc thnh vin ca ISO v IEC c gi danh mc cc tiu chun quc t hin ang cn gi tr. EN EN 45001:1989 EN 45002:1989 Chun mc chung cho hot ng ca phng th nghim ISO/IEC TCVN ISO 17025:2001 (ISO/IEC Guide 25:1990) (Khng c vn bn tng ng)

Yu cu chung v nng lc ca phng th nghim v hiu chun

Chun mc chung cho vic nh gi phng th nghim H thng cng nhn phng th TCVN 5954:1995 nghim v hiu chun- Cc yu EN 45003:1995 (ISO/IEC Guide cu chung cho vic hot ng v 58:1993) tha nhn Cc chun mc chung cho hot TCVN ISO/IEC EN 45004:1995 ng ca cc loi hnh t chc 17020:2001 (ISO/IEC 17020:1998) khc nhau tin hnh gim nh Cc chun mc chung cho vic ISO/IEC/TR EN xxxx 1) cng nhn cc loi hnh t chc 17010:1998 khc nhau tin hnh gim nh Cc yu cu chung cho vic nh TCVN 5953:1995 EN 45010:1998 gi v cng nhn cc t chc (ISO/IEC Guide 61:1996) chng nhn Cc yu cu chung cho t chc EN 45011:1998 hot ng h thng chng nhn ISO/IEC Guide 65:1996 sn phm Cc yu cu chung cho t chc TCVN 5956:1995 EN 45012:1998 tin hnh nh gi v chng nhn (ISO/IEC Guide 62:1996) h thng cht lng TCVN 5959:1995 Cc chun mc chung cho t chc (EN 45013:1989) chng nhn tin hnh chng nhn ISO/IEC NP 17024 con ngi Cc chun mc chung cho vic EN 45014:1998 cung cp s ph hp ca nh cung ISO/IEC Guide 22:1996 cp EN 45020:1998 Tiu chun ho v cc hot ng TCVN 6450:1998 c lin quan- Cc thut ng chung (ISO/IEC Guide 2:1996) 1) Khng phi trong ch ng trnh lm vic ca CEN/CENELEC

H thng cng nhn phng th nghim v hiu chun- Yu cu chung v hot ng v tha nhn Chun mc chung cho cc hot ng ca t chc tin hnh gim nh Cc yu cu chung cho c quan thc hin cng nhn cc t chc gim nh Yu cu chung i vi vic nh gi v cng nhn cc t chc chng nhn Cc yu cu chung cho t chc hot ng h thng chng nhn sn phm Yu cu chung i vi t chc tin hnh nh gi v chng nhn h thng cht lng Cc chun mc chung cho t chc chng nhn tin hnh chng nhn con ngi Cc chun mc chung cho vic cung cp s ph hp ca nh cung cp Tiu chun ho cc hot ng c lin quan - Thut ng chung

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