IATA 2012 Training Catalogue

When once you have tasted ight, you will forever walk the earth with your eyes
turned skyward, for there you have been, and there you will always long to return. Leonardo da Vinci
2011-2012 International Air Transport Association. All rights reserved. Printed in Canada.
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TABLE OF CONTENTS
1
Introduction
Director Generals Message Vice President, Human Capitals Message
6 7 8
ITDI Overview
Introduction to ITDI Global Reach Global, Academic and Industry Partners Regional Training Partners (RTP) Authorized Training Centers (ATC) Accredited Training Schools (ATS) IATA Training Centers (ITC) Training Solutions Distance Learning Technology Instructor-Led Learning Classroom Training In-Company Training Diploma Programs
10 13 14 16 19 22 22 23 26 27 29 29 30 31
Specializations
Air Navigation Services Airline Management and Aviation Law Airport Aviation Security Cargo and Dangerous Goods Regulations Civil Aviation Management and Safety Fuel and the Environment Ground Operations International Aviation International Cargo Organization and Human Performance Quality and Airline Operations Revenue Accounting and Control Safety Travel and Tourism
32 34 36 44 48 52 58 62 66 70 76 80 86 90 94 98
Registration, Contacts and Course List

2012 Course List Registration Membership Discounts Corporate Contacts
104 106 119 121 122
INTRODUCTION
IATAS MISSION IS TO REPRESENT, LEAD AND SERVE THE AIRLINE INDUSTRY.
Aviation is a wonderful industry. It helps create $3.5 trillion worth of business and supports over 33 million jobs in todays globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit.
Well trained, knowledgeable and talented people are the cornerstone of our business. Aviation was built with the skills of people who were passionate about connecting the world. The globalized economy that aviation has helped to build has created a dynamic operating environment. To thrive, airline managements and individual airline professionals must make the right investment decisions continuously to build and reinforce relevant skills and knowledge. IATAs Training and Development Institute is focused on meeting the air transport industrys need for flexible, high-quality training. As the industrys global association we have an unparalleled track record in expert training in all critical areas of the aviation business. Moreover, we have partnered with some of the worlds leading educational establishments to augment our general management offerings and ensure that courses are delivered with the latest learning techniques. Comprising the widest possible range of course material with a strong geographical and cultural reach, ITDI training provides rewarding opportunities for every aviation professional. The IATA team looks forward to helping businesses and professionals build stronger career opportunities in the worlds most exciting industry. Sincerely
Tony Tyler Director General and CEO International Air Transport Association
The IATA Training and Development Institute (ITDI) develops Human Capital for competitive advantage. We draw on our passion for learning, cutting edge technologies and our partnerships worldwide to meet - and anticipate - the evolving needs of air transport leaders everywhere.
The demand for skilled people never went away during the industrys downturn. Shifting workforce demographics, talent shortages and skills gaps continue to be shared concerns as the industry moves to renew and reinvent itself. ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and renowned expertise will help you effectively manage your Human Capital at every level. Look to our total training solutions to help you develop, engage and retain the workforce you need for improved sustainability and performance. ITDIs unique training model enables us to customize any of our 160 courses for in-company delivery or distance learning so that you can cover large groups with zero travel costs. Investing in Human Capital is a powerful response to meet the evolving challenges of the future. Let ITDI help you optimize your workforce talent to drive better business performance. For your competitive advantage and success. Sincerely,
Guido Gianasso , Ph.D. Vice-President, Human Capital International Air Transport Association
240
airlines
IATA IS COMPRISED OF OVER 240 AIRLINES AROUND THE WORLD
84
percent
WHICH REPRESENTS 84% OF THE WORLDS SCHEDULED INTERNATIONAL AIR TRAFFIC.
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ITDI OVERVIEW
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Empowering People and the Industry

As the leading provider of global aviation training solutions and professional development programs, IATA Training and Development Institute (ITDI) develops human capital for tomorrows air transport industry. Our internationally recognized programs reflect the changing needs of our industry, and cover all areas of the aviation industry including: air navigation services, airline management and aviation law, airports, aviation security, cargo and dangerous goods regulations, civil aviation management, ground operations, environment, organization and human performance, quality and airline operations, revenue accounting and control, safety, and travel and tourism. We harness the power of technology to bring you a wide variety of training vehicles that are innovative, flexible and cost-effective.
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Global reach
ITDI offers one of the industrys most dynamic and innovative training solutions with the global reach to positively impact every level of the aviation supply chain. We have a strong global client base, serving many leading airlines, airport authorities and civil aviation organizations in Europe, Asia, Africa, North and South America and the Middle East.
For every industry segment, a solution.

From safety to operations and infrastructure, the environment and more, ITDIs programs are closely aligned with our industry priorities to provide comprehensive training that is consistent with our values.
AIRLINE AIRPORT ANS TRAVEL & TOURISM CIVIL AVIATION CARGO & DGR
SAFETY AVIATION SECURITY QUALITY GROUND OPERATIONS ENVIRONMENT LAW & FINANCE ORGANIZATION & HUMAN PERFORMANCE
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30+ 50 150 300 300+ 400 10000 55000

diplomas locations countries instructors course offerings global partners
An investment in your employees generates immediate returns.

RETURN ON INVESTMENT
Investing in employees not only provides them with an improved skill-set by which to work more effectively and efficiently, but instills a level of confidence among clients, shareholders and other important stakeholders, resulting in an even more impressive bottom line for you. ITDI training solutions offer a smart, cost-effective way to update and fill your skills gaps to improve your output and meet the demands of the future. Over 80% of our students have said they would recommend an ITDI course to their colleagues.
trained through IATA Training Centers every year
global training institute dedicated to your success
trained through IATA Global Training Partners every year
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Global, Academic and Industry Partners

With over 350 partners around the globe, IATA training is easily accessible no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals.
Whether you would like to receive personalized training delivered by experts at one of our Regional Training Partners (RTP), instruction on e-learning material and publications through an Accredited Training School (ATS), or register for an exam at one of our Authorized Training Centers (ATC), were here to help you every step of the way.
15 Regional Training Partners (RTP) 130 DGR Accredited Training Schools (ATS) 220 Authorized Training Centers (ATC)
Academic Partnerships
ITDI works closely with prestigious academic institutions to develop innovative training solutions that meet the changing needs of our industry. Following are advanced degrees and diplomas designed to keep you on the leading edge of industry practices and advancements.
IATA-Nanyang Business School
Executive MBA Air Transport Management

The IATA-Nanyang Executive MBA Air Transport Management is designed for experienced professionals and entrepreneurs who wish to pursue a Master of Business Administration (MBA) without interrupting their careers. The program is uniquely tailored to executives who seek current and actionable insights, focusing on best practices in leadership, strategic planning and management for the regional and global environment. It offers a practical focus, drawing on the latest research and application of leading business practices in a variety of organizational settings. The curriculum consists of 18 courses, including enrollment in the IATA-Nanyang Advanced Management Program in Air Transport. For more information, please visit www.iata.org/nanyang
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IATA-Nanyang Business School
Advanced Management Program in Air Transport (INAMP)

IATA Training and Development Institute (ITDI) and Nanyang Business School (NBS) have partnered to offer aviation professionals a premier training program, combining industry best practices, an internationally renowned faculty and a leading-edge curriculum to equip executives with the knowledge and skills necessary to thrive in an increasingly competitive global aviation environment. This intensive full-time program is conducted annually at NBS and ITDI over a period of 4 weeks, with two weeks of the program conducted in Singapore at NBS and two weeks conducted in Geneva at ITDI. The curriculum consists of 12 modules which cover both industry and leadership aspects. Additionally, INAMP graduates who meet entry requirements for the Nanyang EMBA Program will be awarded academic credits toward their Executive MBA degree. For more information, please visit www.iata.org/nanyang
IATA-University Of Geneva
Advanced Studies in Aviation Management

IATA Training and Development Institute (ITDI) and the University of Geneva have partnered to offer a new executive degree tailored for aviation professionals. The program, launched in 2010, combines academic excellence offered by the University of Geneva with highly practical and timely industry knowledge and practices provided by ITDI. Spanning the full scope of aviation business issues, this executive degree offers a unique opportunity to gain specialized training while earning full academic credit. Courses are offered in a convenient 3-day format to accommodate working professionals and are jointly conducted by IATA Registered Instructors and University of Geneva Professors at the University of Geneva and IATA. Academic credit is available on three levels: Executive MBA specialized in Aviation Management Diploma of Advanced Studies in Aviation Management Executive Certificates for individual aviation courses For more information, please visit www.iata.org/university-geneva
IATA-Stanford Center For Professional Development
Aviation Management Certification Program
IATA Training and Development Institute (ITDI) and the Stanford Center of Professional Development, Stanford University (Stanford) have partnered to offer an exclusive Aviation Management Certification Program for aviation industry professionals. ITDIs Distance Learning Technology combines business management and aviation training with the goal of developing new aviation leaders to guide the next century of excellence in air transport. The curriculum offers participants unique flexibility to learn at their own pace while acquiring internationally-recognized credentials. Upon completion, graduates will receive the new IATA - Stanford Aviation Management Certificate and will be registered with IATA as a Certified Aviation Management Professional (AvMP). This new AvMP designation may be placed after ones name on business materials as a symbol of excellence and professionalism in the industry. For more information, please visit www.iata.org/stanford
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IATA-Harvard Business Publishing
Leadership and Management Diploma

IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all levels, new powerful Distance Learning Technology options focused on leadership and management in the areas of Aviation, Cargo and Travel and Tourism. The IATA-Harvard Leadership and Management Diploma incorporates Harvard ManageMentor (HMM) - the highly acclaimed e-learning program that delivers state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and the foremost practitioners in business today; and spans a full scope of essential management topics and is offered in English, Spanish and Mandarin. To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course in aviation, cargo, or travel and tourism and 10 HMM modules of their choice to receive a co-branded IATA-Harvard Leadership and Management Diploma in the following specialty areas: Aviation; Cargo; or Travel and Tourism. Diplomas are offered in the following three specializations: Leadership and Management Diploma in Aviation Leadership and Management Diploma in Cargo Leadership and Management Diploma in Travel and Tourism For more information, please visit www.iata.org/harvard
Industry Partnerships
International Civil Aviation Organization (ICAO)
Montreal, Quebec
CAE Inc. (CAE)

Montreal, Quebec
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IATA Regional Training Partners (RTP)

IATA Regional Training Partners are independent organizations that offer a selection of IATA classroom courses and diploma programs. IATA carefully selects training partners to ensure the integrity and accessibility of our programs. Our network is continually expanding as we work to meet the needs of a growing industry. Following is a list of IATA Regional Training Partners by region:
AFRICA
ATNS Aviation Training Academy (ATA)
IATA Affiliated Regional Training Centre O.R. Tambo International Airport ATNS Operational Complex, Gate 14 Bonaero Drive, Bonaero Park Johannesburg, South Africa Tel: +27 11 570 0400 Fax: +27 11 961 0454 Website: www.atns.com Contact: Mr. Dawie KOTZE Manager: Training Support and Finance Tel: +27 11 570 0400 Fax: +27 11 395 3347 Email: DawieK@atns.co.za Mrs. Tebogo ZULU IATA S.A. Training Coordinator Tel: +27 11 570 0400 Email: TebogoZ@atns.co.za
Kenya Airways
P.O. Box 19002, Embakasi Nairobi, 00200 Kenya Tel: +254-20 6422852 Fax: +254-020-3568984 Website: www.kenya-airways.com Contact: Mr. Jack MAINA Tel: +254-20 6422852 Fax: +254-020-3568984 Email: Jack.Maina@kenya-airways.com
Ghana Civil Aviation Authority (GCAA)

Aviation Training Academy (GATA) Private Mail Bag Kotoka International Airport Accra, Ghana Tel: +233 277455790 Fax: +233 302 773293 Website: www.gcaa.com.gh Contact: Mr. Maxwell Ocansey ARTHUR Manager Training, GATA Tel: +233302766171 Ext 1590/1591 Email: moarthur@gcaa.com.gh Mrs. Gloria SEBASTIAN Training Coordinator, GATA Tel: +233 277455790 Email: glabse1@yahoo.com
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ASIA PACIFIC
Asset Aviation International
Level 5, 10 Market Street Brisbane, Queensland 4000 Australia Tel: +61 7 3103 6870 Fax: +61 7 3103 6871 Website: www.assetaviation.com
LATIN AMERICA
Miami Technology Group (MIATECH)
Avenida Grau 273 Miraflores, Lima 18 Peru Tel: +011 511 241 7000 Website: www.miatech.net Contact: Mr. Luis VELAZQUEZ Tel: +011 511 241 7000 Email: lvelazquez@miatech.net
Singapore Aviation Academy

1 Aviation Drive, Singapore 499867 Tel: +65 6 540 6368 Fax: +65 6 542 9890 Website: www.saa.com.sg Contact: Ms. Yung Tzen LIM Tel: +65 6 540 6368 Fax: +65 6 542 9890 Email: LIM_Yung_Tzen@caas.gov.sg
TALMA Training School

Av. Elmer Faucett 2889 Oficina 101 Callao, Lima Cargo City Peru Website: www.talma.com.pe Contact: Mr. Ren ARMAS MAES Tel: +011 511 513 8900 Anexo 4305 Email: rene.armas@talma.com.pe
EUROPE
Air Baltic Training Ltd.
Pilotu iela 6 Riga International Airport Latvia, LV-1044 Tel: +371 67668572 Fax: +371 67668511 Email: training@airbaltictraining.com Website: www.airbaltictraining.com Contact: Ms. Anta PLIENA Tel: +371 67668572 Fax: +371 67668511
Turkish Airlines Inc. Aviation Academy

Ataturk Airport Gate B. Office: 604 34149 Yesilkoy, Istanbul Turkey Website: http://akademi.thy.com Contact: Mr. Muhittin Hasan UNCULAR Commercial and Ground Handling Training Manager Tel: + 90 212 463 63 63 ext. 17984 Fax: + 90 212 465 22 82 Email: muncular@thy.com
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MIDDLE EAST AND NORTH AFRICA

Arab Air Carriers Organization (AACO)
AACO Regional Training Center Hussein Al-Jisr street Building #5 Shmeisani, Amman, Jordan P.O. Box 930039 11193 Jordan Tel: +962 6 568 3381 Fax: +962 6 568 3383 Email: rtc@aacortc.com Website: http://www.aaco.org/Training Contact: Ms. Suzan OMAR Tel: +962 6 568 3381 Fax: +962 6 568 3383 Email: rtc@aacortc.com
GCAS - Gulf Centre for Aviation Studies

GCAS, Abu Dhabi, U.A.E. Tel: +971 2 494 2386 Fax.: +971 2 494 2366 Website: www.gcas.ae Contact: Ms. Yvonne OKEEFFE Tel: +971 2 494 2386 Fax.: +971 2 494 2366 Email: yokeeffe@gcas.ae
Gulf Aviation Academy

Academy Building 132 Road 2403, Block 224 Muharraq, Kingdom of Bahrain Tel: +973 39422364 +973 39330446 +973 17533285 Fax: +973 17357847 Email: iatatraining@gaa.aero Website: www.gaa.aero Contact: Ms. Veena SARACHANDRAN Tel: +973 39422364
ASE Education
Casablanca Angle Avenue Hassan II & Rue Oujda Imm AICHA CP80020 Agadir, Morocco Tel: +212 61 4070006 Email: registration@aseeducation.org Website: www.aseeducation.org Contact: Mr. Hatem IBRAHIM Tel: +212 61 4070006 Email: registration@aseeducation.org
RUSSIA AND CIS

Non-Commercial Partners Aviation Center
(NPAC)
Economics and Advanced Technologies 37/3 Leningradsky Prospect, Suite 719 Moscow, Russia 125167 Tel: +7 499 231 6338 Fax: +7 499 155 5465 Website: http://www.npac.ru/en/partnership/about Contact: Dr. Larissa GORLACH General Director Tel: +7 499 231 5465 Fax: +7 499 190 3408 Email: Gorlach@aviatraining.org
Egypt Air Training Center

S Building, 3rd Floor Room #S366 Cairo International Airport, Hotel Area P.O. Box 11776 Cairo, Egypt Tel: +202 2265 6262 Fax: +202 2265 6240 Email: trainingcenter@egyptair.com Website: http://training.egyptair.com Contact: Mrs. Afaf HAGRASS Project Manager, IATA-EgyptAir Regional Training Mobile: +201 2295 5990 Email: ahagrass@egyptair.com
Should your organization be interested in becoming an IATA Accredited Training School, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
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Authorized Training Centers (ATC)

IATA Authorized Training Centers (ATC) are independent training facilities authorized to teach IATA Training Programs in the fields of Aviation, Travel and Tourism and Cargo and Dangerous Goods Regulations, including the following specific IATA Training Programs:
IATA International Travel & Tourism Program IATA International Cargo Training Program IATA International Aviation Training Program IATA - Harvard Leadership and Management Diploma Stanford - IATA Aviation Management Certification Program
ATCs recruit and train students, while examinations are organized and supervised by IATA coordinators located in the ATCs country or region.
Becoming an ATC
Authorization is granted based on demonstrated instructional expertise in addition to the institutions overall ability to provide quality training.
Should your organization be interested in becoming an IATA Authorized Training Center, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
Accredited Training Schools (ATS)

IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations. ATS are entitled to deliver specialized technical and management training courses, such as: Dangerous Goods Regulations - Initial Dangerous Goods Regulations - Recurrent Dangerous Goods Regulations - Awareness Infectious Substances Regulations Radioactive Materials Partnership with IATA in the training field authorizes ATS to deliver IATA training courses locally and enables students and professionals to upgrade their professional competencies to IATA standards.
Becoming an ATS
Criteria for endorsement are based on Section 1.5 of IATAs Dangerous Goods Regulations and IATAs Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual reaccreditation review and may be audited at any time.
Should your organization be interested in becoming an IATA Accredited Training School, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
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IATA Training Centers

IATA Training Centers are strategically located in every corner of the globe, in some of the worlds most celebrated cities: Beijing, Delhi, Geneva, Miami, Montreal and Singapore. All IATA training facilities offer modern, state of the art training facilities; and when you choose to study at an IATA Training Center you are guaranteed to receive training from IATA Registered Instructors, each of whom are experts in their fields.
Onsite facilities
Printers, WiFi Internet connection and quiet workspaces are complimentary for the duration of your stay at any one of our IATA Training Centers.
Accommodation:
Course participants benefit from special rates with hotels near each IATA Training Center.
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Geneva Training Center
The Geneva Training Center is ideally located next to the Airport and within six minutes of the city center by train. 10 state-of-the-art classrooms look over the Geneva airport and Jura mountains.
IATA Training & Development Institute

Route de lAroport 33 P.O. Box 416 1215 Geneva 15 Airport Switzerland Tel: +41.22.770.2820 Fax. +41.22.770.2681
Montreal Training Center

The Montreal Training Center is centrallylocated in Montreals lively downtown area. The 11-classroom facility is located directly above a metro line with the historic Vieux-Montreal and St. Lawrence River a short 10-minute walk away.

800 Place Victoria P.O. Box 113, Montreal, Quebec Canada, H4Z 1M1 Tel: + 1 (514) 390 6777 Fax: + 1 (514) 874 9043
Miami Training Center
The Miami Training Center is conveniently located near the airport and Miamis business district. The center hosts two classrooms, a beautiful lake view and is a short fifteen-minute drive to the beach. Courses are delivered in both English and Spanish.

703 Waterford Way (NW 62nd Avenue) Suite #600 Miami, Florida 33126 USA Tel: +1 (305) 779 9860 Fax: +1 (305) 262 2654
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Singapore Training Center
The Singapore Training Center offers five classrooms and is located in the heart of Singapore near hotels, restaurants and shopping centers. Travel from the airport is approximately 30 minutes by taxi and the city center can easily be navigated by public transportation or by foot.

111 Somerset Road #14-05 Tripleone, Somerset Singapore 238164 Tel: +65 64992293/294/295 Fax: +65 62339284
Beijing Training Center
The Beijing Training Center is a modern facility in the heart of Beijings financial district, approximately 30 minutes from the Beijing International Capital Airport. The center hosts five state-of-the-art classrooms; and courses are delivered in both English and Chinese.

3F East Tower, World Financial Center No.1 Dongsanhuan Zhong Road Beijing 100020, P.R. China Tel: +86.10.8571.9260/1/2/3 Fax: +86.10.8571.9916
Delhi Training Center
The Delhi Training Center is centrally located and hosts two state of the art classrooms within its brand new training facilities. The center is committed to the delivery of progressive training solutions and has been established with a view to meet critical training needs in the growing Travel and Tourism, and Aviation markets in India.

# 702, Tower 4A, DLF Corporate Park Phase III Gurgaon 122002 Delhi (NCR), India Tel: +91 124 4977111 Fax: +91 124 4977120
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Training Solutions
Instructor-led Training
Classroom Training - courses spanning
all areas of study are offered in 50 locations worldwide, including six state-of-the-art IATA training centers strategically located in Montreal, Miami, Geneva, Singapore, New Delhi and Beijing.
Learning Technology
Mobile learning - course material is professionally developed to deliver comprehensive instruction, in keeping with ITDIs high standards. The material can be accessed via CD-ROMS and e-books or delivered directly to the student with the revolutionary apple iPad. These advanced learning solutions facilitate endless possibilities for students personal and professional growth. E-learning - reduce costs and training time
with this flexible, quick and easy option. Students can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies.
In-Company Training - experts in a variety of specialized fields offer onsite training for companies, tailoring content to suit their specific needs. Onsite training is extremely cost-effective for you and can be highly motivating for your employees.
Customized Solutions
All ITDI courses can be adapted to your organizations needs and delivered on your premises by an IATA trainer.
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Distance Learning Technology

IATA Learning Technology courses deliver comprehensive instruction to busy aviation and travel industry professionals. Our training solutions are interactive, learner-friendly, and available in a variety of convenient formats.
More than 30,000 young professionals each year gain the skills to maximize job opportunities across the aviation, cargo, and travel and tourism industry sectors through IATAs Learning Technology programs. Courses are available in the following formats:

eBook (formatted for all portable electronic devices) Textbook eLearning
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Explore possibilities in:

International Aviation Training
Gain a competitive edge with internationally recognized qualifications. More than 240 IATA member airlines are seeking the next generation of industry leaders. to give you the skills and knowledge to maximize career opportunities in this rapidly expanding industry. From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA qualification, recognized internationally by the travel industry.
Operations Training
Airport Operations Airport Ramp Services Ground Operations/Station Management Aviation Security Awareness Basic Airside Safety Introduction to Safety Management Systems (SMS)
Diplomas:
IATA Managing the Travel Business Diploma IATA/UFTAA Foundation Course Diploma Travel and Tourism Consultant Diploma
International Cargo Training

Attain cargo qualifications highly recognized by airlines, freight forwarders, civil aviation authorities and a network of 10,000 IATA cargo agencies worldwide. IATA Cargo and Dangerous Goods Regulations training program offers a variety of courses to provide air cargo professionals with a solid foundation in accepting, handling and shipping all types of goods. IATA Cargo and DGR training focuses on best practices and change management in an increasingly complex air transport environment. In particular, it allows you to enhance your skills and knowledge on a wide range of topics such as: regulations, safety, special cargo, strategic management and finance.
Commercial Training
Introduction to the Airline Industry Air Transport Fundamentals Airline Cabin Crew Airline Customer Service Airline Marketing Airline Finance & Accounting Management Airline Revenue Management
IATA Diploma in Aviation Studies

Get an iPad free with any 4 courses in eBook format
International Travel and Tourism Training

Prove your knowledge to potential employers. IATAs networks of 70,000+ travel agents seek out IATA graduates when hiring. Over 200 million people work in the travel and tourism industry worldwide. IATAs International Travel & Tourism Training Program is designed
Diplomas:
Air Cargo Operations IATA Diploma in Handling Special Cargo Dangerous Goods Regulations
IATA Certification
Recognizing a new generation of global aviation leaders, able to operate across boundaries and lead our industry to future success.
Aviation Management Professional
Travel & Tourism Professional
Air Cargo Professional
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Instructor-Led Learning
Classroom Training
IATA Training and Development Institute offers over 300 unique courses each year led by a world-class faculty of professionals who are subject-matter experts in their fields.
The classroom setting provides opportunities for participants to engage in practical training from top industry professionals and to exchange with peers from around the globe. Participants may study at one of our six IATA Training Centers or at one of fifty other worldwide classroom locations.
ITDI Faculty
From program design to delivery, ITDI is at the leading edge of innovation and change. We work with professionals who are at the forefront of their diverse fields of expertise to shape the design and development of our courses. With over 300 highly qualified instructors based around the world, our faculty boasts world-class professionals who are immersed in the culture of their host country. Every year IATA assigns senior IATA Subject Matter Experts (SME) to work as in-company trainers for clients situated in every corner of the globe.
Benefits of classroom training: Learn from industry experts Reinforce what you learn through case studies, simulation exercises and
other exemplary methods taught by IATA Registered Instructors Global networking: interact with professionals in your field Study from official IATA training and materials Learn in modern, state of the art training facilities
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In-Company Training
Customized and cost-effective in-company training developed exclusively for your companys needs.
Every single one of IATAs classroom courses can be customized according your organizations specific needs and delivered on your premises, whereever in the world you may be located. IATA offers multiple and single course packages that can be developed exclusively for you.
Benefits of In-Company training: Expert instruction by IATA Registered Instructors Customized courses Training on your schedule Training from the convenience of your office Cost effective - benefit from group rates How to get started:
1. Contact an IATA
sales representative in your region (see Corporate Contacts on page 122)
2. Specify your
companys training requirements
3. Receive a
customized solution
4. Finalize logistics
together with your IATA regional sales representative
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Diploma Programs
In these difficult economic times it is becoming increasingly important to differentiate one-self, resulting in an ever more specialized global marketplace. Earning a diploma in your respective industry segment will set you apart from the competition as a recognized specialist, increase your efficacy, and keep you on top of the latest techniques and developments in your area of specialization.
ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma program is selected, the sooner IATA can work with you or your employees to help further professional development.
Requirements
The curriculum is based on four courses related to a field or specialization. To obtain a diploma, one must successfully complete all required courses plus elective courses of his or her choice within a period of two years. Required and elective courses that have been successfully completed within the specified time frame may also be applied to a diploma of your choice*.
How to apply:
2
1. Select a diploma 2. Register for required and
elective courses specified by the diploma of your choice, and indicate whether you have completed one of the applicable courses in the past two years*. * A maximum of two courses successfully completed prior to registering for a diploma may be applied to any new diploma.
years
3. Complete all required and
elective courses within a period of two years (unless indicated otherwise).
To learn about diplomas offered in your area of specialization, refer to the Specializations section.
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SPECIALIZATIONS
Air Navigation Services

Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost effective air navigation services to airspace users in compliance with state regulations, but also for managing high performance businesses. Whether providing air traffic management, Aeronautical Information Services (AIS), Search and Rescue (SAR) services, meteorological services or Communications, Navigation, Surveillance (CNS) services, performance standards expectations are high. Increasingly, there is competition between ANSPs and pressure to improve safety and services, reduce costs and work in close coordination with airlines, neighboring states and other stakeholders. The IATA Air Navigation Services training portfolio focuses on business management, air traffic management, AIS, safety, technology and change management.
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DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted.
Air Navigation Services Management

Required:
Management of Air Navigation Services Benchmarking and Best Practice for ANS Providers
Elective:
Legal and Financial Issues for Air Navigation Service Providers Aviation and the Environment Human Factors in Aviation Quality Management Systems for Air Navigation Services Providers Customer Service for Air Navigation Service Providers Business Transformation for ANS Providers Refresher Training for Air Traffic Controllers Collaborative Decision Making (CDM) Introduction to Aeronautical Information Services (AIS) Transition from AIS to AIM AIS Supervisory Management Global Navigation Satellite Systems (GNSS) Performance-based Navigation (PBN) I - theory Performance-based Navigation (PBN) II - how to implement Performance-based Navigation Workshop Foundations of CNS/ATM CNS/ATM Planning Master Class Train the Trainer for Threat and Error Management in Air Traffic Control Train the Trainer for CNS, AIS and Meteorology Data Link Implementation in Europe - in conjunction with the EUROCONTROL Institute of Air Navigation Services Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services Aviation and the Environment - in conjunction with the Singapore Aviation Academy
Advanced Air Traffic Control

IATA awards this Diploma to those who complete four courses within two years, as follows: 1 Required course + 3 Electives
Required:
Refresher Training for Air Traffic Controllers
Elective:
Phraseology and Safety Training for Air Traffic Controllers Reduced Vertical Separation Minimum (RVSM) Airborne Collision Avoidance System/ T-CAS Training for Air Traffic Controllers CPDLC/ Controller Pilot Data Link Communications Unusual/ Emergency Situations Training for Pilots and Air Traffic Controllers Introduction to Air Traffic Flow and Capacity Management Pilot/ Air Traffic Controller Co-operation and Safety Aviation and the Environment ATC Team Resource Management (TRM) and Safety
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Human Factors in Aviation Train the Trainer for Threat and Error Management in Air Traffic Control Train the Trainer for CNS, AIS and Meteorology Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services Aviation and the Environment - in conjunction with the Singapore Aviation Academy
Air Traffic Services Management

Developed in conjunction with ATNS South Africa.
IATA awards this Diploma to those who complete four courses in three years as follows: 4 Required courses.
Required:
Foundations of CNS/ATM CNS/ATM Planning Master Class Managing People Performance Leadership Development and Succession Planning
COURSE HIGHLIGHTS
Management of Air Navigation Services
Benefits: Develop a strategic overview of the issues affecting Air Navigations Service Providers Learn about what options are available to transform Air Navigation Services businesses Gain updates on current technologies Gain exposure to solving ANS management issues through participation in course integration exercises
Benchmarking and Best Practice for ANS Providers

Benefits: Acquire management tools for benchmarking and key performance indicators (KPIs) Learn how to apply a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against KPIs Compare your own organization to other ANSPs from a fact-based approach Learn how to make service improvements and achieve better performance results
Refresher Training for Air Traffic Controllers

Benefits: Bring your Air Traffic Control knowledge up to date and promote uniformity of knowledge amongst ATC staff Ensure that your organization meets the requirements of ICAO Annex 1: Personnel Improve operational safety in Air Traffic Management Resolve deficiencies uncovered by the ICAO safety oversight programme Gain a deeper understanding of important CNS/ATM concepts Assist Air Traffic Controllers to make better use of available technology
36
NEW!
Train the Trainer for CNS, AIS and MET Officers

Benefits: Understand the principles of adult learning theory and competency-based training in aviation for Communication Navigation Surveillance (CNS); Aeronautical Information Services (AIS); and Meteorology (MET) officers Equip yourself with tools that will allow you to prepare, conduct, assess, evaluate and manage learning Structure learning: lesson plans; delivery; instructional strategies; instructional aids; assessment; evaluation Reinforce your instructor skills through demonstrations and practical activities Improve on the job training for: CNS; AIS; and MET Manage group dynamics and problems
Foundations of CNS/ATM
Benefits: Understand the ICAO Global ATM System, Global Aviation Safety Plan (GASP) and Performancebased Navigation (PBN) Implement the ICAO Global Aviation Safety Road map (GASR) Relate business and infrastructure planning to implement CNS/ATM Gain a foundation for operational and capacity planning
CNS/ATM Planning Master Class

Benefits: Learn how to manage air traffic services in compliance with the objectives of the ICAO Global ATM System Plan and implement ICAO CNS/ATM technologies and infrastructure to help realize the Global ATM system Use Balanced Score Cards to create a long term master plan for the delivery of air traffic services Become more knowledgeable about Performance-based Navigation (PBN)
Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.
CONTACT INFORMATION:
Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel:+41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org
Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
www.iata.org/training-airnav
IATA AIR NAVIGATION SERVICES PROGRAM:
2012 TRAINING CALENDAR:
www.iata.org/training-2012
37
Airline Management and Aviation Law

Getting the basics right is difficult enough innormal times. Today, airline managers need to develop new strategies that will support businesssurvival in the face of aneconomic downturn. They are also faced with the challenge ofidentifying more efficient ways of working effectively with employees at large. The Airline Management and Aviation Law portfolio addresses these skills directly and equips managers to better understand the basics of successful airline management and to apply that new knowledge effectively in an increasingly uncertain and complex environment. IATA Airline Management and Law training focuses on high-level industry issues and topics, providing todays executive aviation leaders with the insight and tools necessary to overcome the challenges that exist in the industry today. Approaching topics from a business strategy perspective, the program focuses on key factors that drive the aviation business and the critical interaction required to adapt and prosper during times of crisis and uncertainty.
38
DIPLOMAS
Airline Management
Required:
Airline Business Foundations Airline Management Integration: Air Mercury
Elective:
Airport Slots & Scheduling Airport Strategic Management Air Cargo Management Airline Leading Practices & Cost Reduction Strategies
Senior Diploma in Airline Management

Required:
Air Mercury Next Generation Network, Fleet & Schedule Planning
Elective:
Advanced Airport Commercial Management Airport Total Quality Management Advanced Airport Operations Dynamic Pricing & Revenue Management
NEW!
International Air Law

Required:
Airline Contract Law EU Aviation Law International Air Law for Lawyers & Legal Professionals
Elective:
Aircraft Acquisition & Financing International Air Cargo Law Law of Aviation Insurance E.U. Competition Law
NEW!
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NEW!
Airline Business Development

Required:
Advanced Airline Marketing Advanced Airline Sales Strategies
Elective:
Airline Sales and Key Account Management Airline Social Media Strategy International Negotiation Skills Airport Retail Management Cargo Marketing Essentials Effective Communication Skills Airline Sales & Key Account Management Airline Social Media Innovative Airline Distribution Strategies
COURSE HIGHLIGHTS
Air Mercury Next Generation
Using the latest simulation technology, this advanced level course is designed for senior airline management teams to improve problem solving and decision making by exploring competitive market dynamics. Teams test their skills to compete for market share and profitability of a virtual airline, using real-life scenarios. Benefits: Recognize what drives airline cost and revenue Examine the mechanics of airline financial and operational issues Analyze factors related to market dynamics Value teamwork from a management perspective
Network, Fleet & Schedule Planning

Be an integral contributor to your companys success by developing a profitable network fleet plan and a more effective flight schedule. The course takes on a hands-on approach, integrating classroom exercises and case studies performed individually and in groups. Participants also get the opportunity to consider the processes involved in optimizing an actual route network. Benefits: Learn basic market and route forecasting to improve aircraft and fleet utilization Schedule effectively to maximize company aircraft resources Develop a schedule that effectively uses aircraft resources Learn about various tools and data required within the planning function (i.e. passenger traffic demand and data sources, flight schedule data, network planning, and optimization tools)
40
Airline Social Media Strategy

Thrive in todays marketing environment by mastering social media. Explore how this user-driven technology can enhance profitability and learn to build a successful communication strategy rooted in web-based social interaction. Benefits: Develop successful strategies to support your organizations marketing efforts Integrate brand identity and personality into a social marketing strategy Assess approaches and identify appropriate tactics in social media marketing Determine ROI goals and budgeting
Innovative Airline Distribution Strategies

Taking a holistic top to bottom approach, the course connects participants work experience with up to date industry information, thereby delivering an instant transfer of practical knowledge. This course offers a systematic overview of distribution in the aviation industry and covers various aspects of airline distribution and e-commerce. Benefits: Understand distribution as an important part of an airlines organization, structure and process Develop competitive and cost-effective channel management strategies Increase reaction time by leveraging technical background on market developments
Aircraft Acquisition & Financing

Analyze crucial terms in aircraft financing and operating leases and identify the most critical points in negotiating aircraft and equipment purchase agreements. Understand the importance of financing principles generally and how they are adapted to aviation matters specifically. Benefits: Identify principle types and sources of aircraft financing Interpret key components of purchasing and leasing contracts for new and used aircraft Identify differences between operating leases, finance leases and double-dip leverage leases Avoid common pitfalls regarding unique features of aircraft insurance
International Air Law for Lawyers & Legal Professionals

Interpret the implications of international air law regimes and analyze the legal implications for your organization. Course topics include the Chicago Convention, public and private air law and air carrier liability, in addition to code share agreements and aviation security. Benefits: Interpret the implications of international air law regimes Analyze the legal implications for your organizations or clients Understand how airlines and governments handle problematic international air law issues
41
www.iata.org/training-airlinemgt www.iata.org/training-law www.iata.org/training-salesmarketing

IATA SALES AND MARKETING PROGRAM IATA AVIATION LAW PROGRAM
IATA AIRLINE MANAGEMENT PROGRAM
Theresa LIGHT Product Manager, Airline Management & Law Training IATA Training and Development Institute Tel +1 (305) 779-9861 Fax +1 (305) 262-2654 lightt@iata.org
www.iata.org/training-airlinemgt
IATA AIRLINE MANAGEMENT PROGRAM:
42
43
Airport
IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management and Operations; and our professional courses provide valuable information in the form of widely acceptable business practices concerning the demand and viability of an airport master plan, either for the development of existing airports or future facilities. In fact all IATA Airport courses analyze facility system design requirements and technical infrastructure in addition to certification of runways, airside and airport terminals. Modern airports are complex businesses that require a high level of investment and sophisticated management within an international environment. IATA Airport management courses offer participants a strong basis by which to sustain their businesses, while remaining efficient and profitable in a competitive environment. Airports are an integral part of the air transport system where safety, security, the facilitation of passengers, and freight are primary targets. Specialized courses surrounding airport operations, safety and security in terminals, and airside offer practical knowledge concerning meeting global standards and providing methods on how to ensure uninterrupted and efficient operations.
44
DIPLOMAS
Airport Strategic Management

Required:
Airport Strategic Management Advanced Airport Commercial Management
Elective:
Airport Strategic Management Airport Total Quality Management System Airport Financial Management Airport Development & Technical Design Airport Marketing Airport Master Planning Airport Retail Management Cargo Market Development for Airports Crisis Communications & Media Response
Advanced Airport Operations

Required:
Advanced Airport Operations Airport Emergency Response Planning & Management
Elective:
Airport Certification and Standards Airport Safety Management Systems Airport Extreme Weather Operations & Planning Airport Security Operations Airport Slot & Scheduling Cargo Accident Investigation and Prevention Crisis Communications & Media Response Managing People Performance
NEW!
Airport Environmental Management & Wildlife Hazard Prevention

IATA awards this Diploma to those who successfully complete four courses within two years, as follows: 4 Required courses.
Required:
Airport Environmental Management I Airport Environmental Management II Wildlife Hazard Prevention I Wildlife Hazard Prevention II
45
COURSE HIGHLIGHTS
Advanced Airport Operations
Benefits: Discover techniques and principles to improve operational practices, solve problems and optimize benefits Identify areas for improvement of facilitation processes Learn how to secure an airport environment Learn how to apply performance measurement techniques to support key operational project needs Participate in challenging exercises, identify priorities and present results in a time-constrained environment and reconcile divergent views
Airport Development & Technical Design

Benefits: Identify major airport systems and processes Meet airport stakeholder expectations within the business environment Recognize inter-linkages between airport sub-systems and customer requirements Identify the structure of an airport in terms of different operations and business units
Airport SLOT and Scheduling

Benefits: Execute slot scheduling and coordinate the process between the airline network and slot coordinators Maximize slot portfolio management capabilities Apply scheduling procedures and understand EU regulations Analyze capacity constraints and historic eligibility
NEW!
Airport Extreme Weather Operations & Planning

Benefits: Become familiar with adverse weather conditions and complications they can produce Build response and action plans that address the risks an airport faces Minimize the impact of disruption and quickly return to normal operations Strengthen cooperation between departments and operations to become more efficient in planning and response Self-evaluate to improve the allocation of resources, equipment and staff
NEW!
Crisis Communications & Media Response

Benefits: Recognize common media pressure points and the implications these have on a response Present information without room for misinterpretation Take control during interviews and develop key messages Select the right spokesperson in a crisis situation Protect your companys image and brand when handling a crisis situation
46
Dimitrios SANOS Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 sanosd@iata.org
www.iata.org/training-airport
IATA AIRPORT PROGRAM:
47
Aviation Security
Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and airline traffic can easily be affected by a single terror event at any given moment, resulting in dire political and financial consequences. ITDI continuously develops and updates its security courses to better prepare the aviation industrys response and readiness to upcoming terror threats; and security courses are only delivered by experienced, professional instructors who have many years of experience in the aviation industry and security in particular. ITDI Aviation Security Training offers one of the industrys most comprehensive aviation security portfolios, supporting airlines, airport, civil aviation authorities, aviation operators, security managers and security personnel with their aviation security training needs.
48
DIPLOMAS
Aviation Security Management

IATA awards this Diploma to those who successfully complete four courses within two years, as follows: 3 Required courses + 1 Elective course.
Required:
Management of Aviation security Senior Management of Aviation Security Security Management Systems SeMS
Elective:
Management of Aviation Facilitation Security Risk and Crisis Management Predictive Passenger Screening Aviation Security Trainer Airport Emergency Planning and Management Airport Safety Management Systems Safety Management Systems for Cargo SMS for Airlines Emergency Planning & Response Management
Aviation Security Operations

Required:
Airline Security Operations Airport Security Operations Cargo Security
Elective:
In Flight Security Security Quality Control Predictive Passenger Screening Advanced Airport Operations Airport Total Quality Management Managing Across Cultures Human Factors in Aviation CAA compliance with ICAO SARPS Documentation Control & Passenger Assessment
49
COURSE HIGHLIGHTS
Airport Security Operations
Benefits: Plan and implement airport security measures Develop and improve emergency response plans Evaluate airport security threats Apply Standards and Recommended Practices (SARPs)
NEW!
Predictive Passenger Screening

Benefits: Assess a passengers risk level using a variety of information-seeking tools Learn about behavior analysis and body language Observe and detect suspicious patterns in passengers Learn questioning techniques to obtain additionalinformation from passengers
Management of Aviation Security

Benefits: Develop management skills in international civil aviation security Identify and manage security risks Ensure continued compliance with aviation security standards Prepare organizations for audits by external bodies
Cargo Security
Benefits: Learn about regulatory authorities and principles of air cargo security Be updated on current threats to civil aviation Gain knowledge on ICAO security regulations and Annex 17 on cargo security Obtain specific knowledge on potential cargo security program options that may be utilized around the world
Aviation Security Trainer

Benefits: Learn new instructional techniques and improve management training skills Acquire knowledge, skills, techniques and procedures needed to develop and deliver effective instruction Improve aviation security knowledge Test and Evaluate security systems and human factors
50
Eli MANDELAWY Product Manager, Aviation Security Training IATA Training and Development Institute Tel: +41 22 770 2975 Fax: +41 22 770 2681 mandelawye@iata.org
www.iata.org/training-security
IATA AVIATION SECURITY PROGRAM:
51
Cargo and Dangerous Goods Regulations

In 2010 the Air Cargo industry managed to regain profitability. This profitability is expected to last throughout 2011, but what about the rest of the decade? Remaining profitable will be a challenge. Air Cargo players that stay lean, anticipate trends, cut costs, provide superior customer service and invest in innovation will be a step ahead of the competition. IATA Training and Development Institute, a leading supplier of Air Cargo and DGR training, offers a variety of top-notch courses providing air cargo professionals with insight and tools necessary to overcome the challenges that exist in the industry today.
52
DIPLOMAS
NEW!
Supervisory Excellence Air Cargo Professionals

Required:
Professional Air Cargo Supervisor Advanced Cargo Skills and Procedures
Elective:
Dangerous Goods Regulations Initial International Customs Process and Documentation Special Cargo Handling: Live Animals, Perishable and Pharmaceutical Cargo Security
Air Cargo Management

Required:
Air Cargo Management Managing Air Cargo Operations
Elective:
Cargo Marketing Essentials Cargo Revenue Management Cargo Customer Service Excellence Strategy and Negotiation for Air Cargo Professionals Emerging Trends in Cargo Technology Cargo Skills and Procedures Cargo Security
NEW!
Air Cargo Operations

Required:
Cargo Skills and Procedures Dangerous Goods Regulations Initial (Category 6)
Elective:
Advanced Cargo Skills and Procedures Special Cargo Handling: Live Animals, Perishable and Pharmaceutical ULD Handling Fundamentals Cargo Security International Customs Process and Documentation
53
Dangerous Goods Regulations

Required:
Cargo Skills and Procedures Dangerous Goods Regulations Initial (Category 6)
Elective:
Infectious Substance Transport Regulations on the Transport of Radioactive Material Guidelines for Shipping Lithium Batteries by Air Pharmaceutical Cargo Handling Quality Systems for Dangerous Goods Operations
Professional Training Dangerous Goods Regulations

Required:
Professional Skills for DGR Instructors Dangerous Goods Instructional Techniques Dangerous Goods Regulations Initial (Category 6)
Elective:
Quality Systems for Dangerous Goods Operations Infectious Substance Transport Advanced Train the Trainer Regulations on the Transport of Radioactive Material Guidelines for Lithium Batteries by Air Instructional Techniques
Cargo e-Commerce
Required:
Emerging Trend in Cargo Technologies E-Freight for Practitioners
Elective:
E-AWB for Practioner Air Cargo Management Cargo Messaging (EDI and XML) Managing Air Cargo Operations Introduction to E-Distribution Cargo Skills and Procedures International Customs Process and Documentation
Special Cargo Management

Required:
Live Animals Regulations Shipping Perishable Cargo Pharmaceutical Cargo Handling Dangerous Goods Regulations Initial (Category 6)
54
COURSE HIGHLIGHTS
Professional Air Cargo Supervisor
Successful businesses know that investing in the next generation of leaders is critical in sustaining a competitive advantage and achieving corporate growth over the long term. IATAs Professional Air Cargo Supervisor course equips supervisors with decision-making and execution skills necessary to excel as multifaceted leaders. Benefits: Foundational Skill Building: Develop interpersonal, communication and team-building skills to promote a positive team environment Cross-Functional Business Approach: Understand the basic cargo ecosystem and the regulatory environment. Explore new ways and tools to manage day-to-day operations in an increasingly challenging environment as organizations face shrinking resources, intensifying competition, more price-sensitive customers and increased regulatory mandates Actionable Leadership: Through integrated exercises, analyze individual leadership decisionmaking challenges and learn how to drive results effectively. Learn supervisory techniques and build the confidence required to successfully manage day-to-day cargo operations Lead Change: Learn how to foster a climate that inspires change through personal leadership style, positive mindset and individual action
NEW!
Managing Air Cargo Operations

Master the techniques of planning, building and managing world class Air Cargo Operations. In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle to put their strategy into action. Learn effective techniques to manage air cargo operations in order to save money, avoid risks, enhance operations, and thrive in todays business environment. This course will show you how to develop an effective air cargo operations strategy, execute the strategy, and put your strategy into action. Benefits: Understand customs processes in: China, European Union, India, South America, and United States Understand customs paper and electronic requirements for airlines and freight forwarders Learn how to develop effective internal processes and procedures that promote regulatory compliance Learn strategies and tactics to reduce and mitigate customs fines and penalties
Air Cargo Market Development for Airports

World cargo traffic will triple over the next 20 years, averaging 5.9% annual growth. Understanding challenges in the facilitation of air cargo business is of key importance for airport operations to develop the cargo business.This course focuses on assisting airport operations in the management of existing air cargo resources, maximization of potential air cargo opportunities and the enhancement of air cargo revenues. Benefits: Air Cargo Industry: Understand key issues that impact the long-term profitability of the industry; learn about emerging trends and projections in global Air Cargo that will effect local markets; and obtain working knowledge of the key performance indicators used in the industry Regulatory Changes and Challenges: Learn about increasing security and customs mandates and gain working knowledge of how new security requirements affect airport cargo facilities Innovative, Collaborative Airport Infrastructure: Learn design trends at major cargo airports; acquire high-level knowledge of cargo products, how to design effective infrastructure that support them and become familiar with emerging technology in air cargo security Working Together Partnership Opportunities: Learn who the key players in the air cargo industry are and how to successfully negotiate with them; and learn key strategies to attract air cargo to your airport
55
Cargo Customer Service Excellence
Only the Great Survive Creating Profit through Service Excellence

Good service cant be imitated. Its either there or its not. Great companies know this and work hard to develop a service culture enabling growth of their long-term value chain. These forward-thinking companies recognize that by consistently delivering high-value service, they can gain competitive advantage. Benefits: Understand and Apply Service Value Chains in Air Cargo: Establish and end-goal: What is great service and how do you know when you have achieved it? Develop a Robust Air cargo Strategy that Fosters Ownership: Identify sources of value for customers, understand the high cost of failure, and learn how to increase customer loyalty Build a Service Culture in Air Cargo: Create and deliver differentiated services based on customers values, measure and improve customer satisfaction, exceed customer expectations Build a Strong, Adaptable Service Excellence Culture: Hire for attitude and train to develop skills; communicate values, engage employees and create incentives to drive desired behaviors; lead by culture to generate business results
Strategy and Negotiation for Air Cargo Professionals

Strategic Negotiation has a magical ring to it. But what does it really mean and how can you put it to work in your everyday environment? Benefits: Understand multiple competitive strategies in the Air Cargo market Learn how to develop and manage a strategic position for your company Learn how and when to implement the right strategy for maximum impact Learn how to successfully negotiate with Air Cargo Professionals (i.e. Shippers, Freight Forwarders, Airlines, Ground Service Providers and Regulators) Understand, leverage and learn how to negotiate to achieve success and create a win-win environment
International Customs Process and Documentation

Companies that understand Customs around the globe have a distinct market advantage. They eliminate delays, operate without fines and penalties, and have increased customer satisfaction and retention. Benefits: Understand Customs processes in: China, European Union, India, South America, and United States Understand Customs paper and electronic requirements for airlines and freight forwarders Learn how to develop effective internal processes and procedures that promote regulatory compliance Learn strategies and tactics to reduce and mitigate Customs fines and penalties
56
Isabella ANDERSON Product Manager, Cargo and DGR Training lATA Training and Development lnstitute Tel: +41 22 770 2895 Fax:+41 22 770 2681 andersoni@iata.org
www.iata.org/training/cargo
IATA CARGO AND DGR PROGRAM:
57
Civil Aviation Management and Safety

The Civil Aviation Authorities (CAAs) of the world are responsible for the oversight and regulation of civil aviation with a focus on air safety, security, airspace policy, economic regulation, efficiency, sustainability, consumer protection and respect for the environment. A healthy, well-managed civil aviation sector is vital to the economy of every state and good aviation policy making and regulation support this. Governments need to be advised by their CAA about aviation issues and provided with important economic and statistical data. IATA is recognized as the world leader in aviation data and information to help you understand air transport economics, while CAAs are responsible for setting aviation standards and seeing that they are achieved. Learn how to manage safety, risk, and quality in an integrated manner and put plans in place for all eventualities in order to efficiently manage incidents, accidents and emergencies.
58
DIPLOMAS
Civil Aviation Management

IATA awards this Diploma to those who complete four courses within two years, as follows: 3 Required courses + 1 Elective course.
Required:
Senior Civil Aviation Management Managing Aviation Policy and Regulation Planning and Strategic Direction in Civil Aviation
Elective:
Aviation and the Environment Air Transportation Management Quality Management Systems for CAAs and Air Navigation Service Providers Strategic Management for Civil Aviation Authorities Civil Aviation Management Aviation and the Environment Air Transportation Management Quality Management Systems for CAAs and Air Navigation Service Providers Strategic Management for Civil Aviation Authorities Civil Aviation Management Air Transport Economics Managing the Creation of Autonomous Civil Aviation Authorities CAA Compliance with ICAO Standards and Recommended Practices (SARPS) ICAO Safety Plan and Roadmap Implementation Aviation Law for Managers
Safety Management in Civil Aviation

Required:
Safety Management Systems for Civil Aviation Managing the Safety Oversight Function
Elective:
Key Issues of Safety Management Systems for Civil Aviation Integrated Aviation Management System (IAMS) Aircraft Recovery Management of Aviation Quality and Service Managing Accident Prevention and Investigation Medical Issues in Aviation Integrated Management Systems Advanced Safety Management Systems Understanding Air Traffic Control Safety and Quality Management System Processes Emergency Response Planning for CAAs and Air Navigation Service Providers Operational Risk Management in Civil Aviation Human Factors in Aviation Aircraft Airworthiness and Air Carrier Certification Fatigue Risk Management Systems
59
COURSE HIGHLIGHTS
Senior Civil Aviation Management
Benefits: Gain an overview of the history, laws, conventions, organizations (ICAO, IATA, CANSO, ACI, etc.) and current issues that affect civil aviation Increase your knowledge with respect to civil aviation regulation and oversight as they apply to airlines, airports, air navigation service providers and other airspace users Receive an introduction to financial management, capital investment evaluation, aviation fees and charges, and Civil Aviation Master Planning Learn how to develop national air transportation policies that foster safe and efficient civil aviation regulations and operations Profit from updates on current aviation technologies Gain an understanding of Systematic Safety (ICAO SMS) and Quality Management Systems (QMS) Participate in a comprehensive course integration exercise to assist in consolidation of the concepts learned in the course
Safety Management Systems in Civil Aviation

Benefits: Management of safety is essential to viability of civil aviation Learn systematic approach to safety management Be proactive in managing safety - the individual takes ownership Build a positive safety culture - the organization works as a team
Managing the Safety Oversight Function

Benefits: Develop a better understanding of the requirements of the safety oversight function pertaining to: Personnel Licensing - regulating the basic training and issuance of licenses and certificates Flight Operations - carrying out safety oversight of commercial operators Airworthiness - issuing certificates of registration and certificates of airworthiness to civil aircraft, and overseeing the safety of maintenance organizations Aerodromes - designing and constructing aerodrome facilities Air Navigation Services - managing the services for air traffic management, aeronautical information services, SAR, meteorology, etc. Acquaintance with the history of the safety oversight function, the ICAO Universal Safety Oversight Audit Program (USOAP) and the current approach Understand the eight critical elements of a Safety Oversight System and how an integrated approach can improve safety Learn how to implement findings after being audited under the ICAO Universal Safety Oversight Audit Program (USOAP) Learn concepts to assist safety managers in ensuring safety in day-to-day operations Participate in group exercises and discussions to demonstrate best practices
60
Managing Aviation Policy and Regulation

Benefits: Receive an overview of aviation policy and economic regulation in light of the changing needs of global aviation Gain an understanding the change in roles and responsibilities as civil aviation organizations transition from government entities to more autonomous aviation regulators Learn and practice developing policies and presenting options to decision makers Improve your understanding of how aviation policy affects airline, airport, air navigation service, general aviation and other operations Gain skills to practice regulation in a more cost-conscious manner
Planning & Strategic Direction in Civil Aviation

Benefits:
Gain an overview of strategic management learn how to create the Mission, Vision and Strategies for your organization Comprehensive overview of Master Plans to aid long-term planning in Civil Aviation, Airports, and Air Navigation Learn how to apply policy to operational circumstances and implement regulatory practices in a cost conscious manner Learn in the comfort of a classroom setting where views and approaches can be shared safely and openly
Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org
www.iata.org/training-civav
IATA CIVIL AVIATION MANAGEMENT AND SAFETY PROGRAM:
61
Fuel and the Environment

For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines need to know what steps to take as reserves of fossil fuels diminish, jet fuel prices fluctuate, and taxes are imposed on fuel and aircraft emissions. Environmentally responsible growth is one of the aviation industrys top priorities. Airlines, civil aviation authorities, airport operators, air navigation service providers and governments need to work together to create a sustainable aviation industry.
62
DIPLOMAS
Safety Management in Civil Aviation

IATA awards this Diploma to those who complete four courses within two years, as follows: 1 Required course + 3 Elective courses
Required:
Safety Management Systems for Civil Aviation Managing the Safety Oversight Function
Elective:
Key Issues of Safety Management Systems for Civil Aviation Integrated Aviation Management System (IAMS) Aircraft Recovery Management of Aviation Quality and Service Managing Accident Prevention and Investigation Medical Issues in Aviation Integrated Management Systems Advanced Safety Management Systems Understanding Air Traffic Control Safety and Quality Management System Processes Emergency Response Planning for CAAs and Air Navigation Service Providers Operational Risk Management in Civil Aviation Human Factors in Aviation Aircraft Airworthiness and Air Carrier Certification Fatigue Risk Management Systems
Aviation Fuel Management

IATA awards this diploma to those who complete four courses in two years as follows: 1 Required course + 3 Elective courses
Required:
Elective:
Jet Fuel Price Risk Management Fuel Efficiency and Conservation Aircraft Operations Awareness for Emissions Verifiers Biojet Fuel Workshop Carbon Trading for Aviation Aviation and the Environment
63
COURSE HIGHLIGHTS
Aviation and the Environment
Benefits: Reconcile the increasing demand for air transport with the need to minimize its environmental impact Identify key factors to create a sustainable aviation industry for airlines, airports, air navigation service providers Understand the social, economic and environmental impact Acquaint yourself with the regulatory and institutional framework Deepen your understanding of economic issues and analysis Develop evaluation methods for environmental assessment Learn how to respond to environmental challenges such as noise, local and global emissions, water/ waste management and land use planning Learn about fuel and technology improvements, including Air Traffic Management methods, to save fuel burn Equip yourself to collaborate on the development of environmental initiatives within your organization Learn how to manage crisis communications

Benefits: Develop best practices in jet fuel management Understand different factors that impact the jet fuel market Gain insight into the manufacturing, distribution and handling of jet fuel Understand key factors affecting jet fuel quality Attain knowledge concerning the range of pricing and supply options and learn how to select the best option for your airline Learn how to manage the fuel tendering process Reduce your fuel costs
Jet Fuel Price Risk Management

Benefits: Understand key price management issues for jet fuel purchasing, derivative instruments and hedge strategy Learn how to manage a fuel hedging program
Fuel Efficiency and Conservation

Benefits: Increase fuel efficiency while improving safety Improve On-Time performance while decreasing your costs Maximize the use of cost index optimization in your operations Perform a Fuel Efficiency audit of your own organization Develop a basic Fuel Management (MI) system to track all aspects of fuel consumption
64
Carbon Trading for Aviation

Benefits: Understand the Emissions Trading System (ETS) in the European Union Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies Assess the impact of the European Union Emissions Trading System (EU ETS) on the aviation industry Identify available carbon trading mechanisms Analyze carbon market dynamics, strategies and pricing Learn how to respond to renewable fuel mandates and minimum sustainability criteria
Biojet Fuel Workshop

Benefits: Learn the fundamentals of biojet fuel and its essential role in the future of aviation Identify the benefits of biojet fuel for the aviation industry Describe the role biojet fuel is expected to play in the coming years Understand how biojet fuel properties compare to conventional jet fuel Analyze the environmental impact of biojet fuel Estimate the costs of biojet fuel relative to carbon emissions costs
Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org
www.iata.org/training/safety
IATA FUEL AND ENVIRONMENT PROGRAM:
65
Ground Operations
Ground Operations are essential to the safety and punctuality of all passenger and freight traffic, and are equally important for airports, airlines and ground service providers. Given the diversity of services, locations and level of requirements it is necessary to standardize services in order to maintain efficient, on-time performance throughout the network. IATA Training and Development ground operations programs address all important topics concerning the performance of services, management and business relations between Ground Service Providers and Airlines. A combination of operational and management level courses lead participants to better understand and perform up to modern industry standards within an Airline, Airport or Ground Service Provider.
66
DIPLOMAS
Ground Operations
Required:
Station Ground Handling Management Advanced Airport Operations
Elective:
Airport Emergency Planning & Management Airport Extreme Weather Operations & Planning Business Aviation & FBO Ground Services Crisis Communications & Media Response Documentation Control & Passenger Assessment Ground Operations Documentation & ISAGO Human Resources Management Station Operations Control SGHA-SLA & Effective Negotiation Behavior Workshop
NEW!
Ramp Handling
Required:
Aircraft Turnaround Coordination Aircraft Loading Supervision
Elective:
Aircraft Weight & Balance Airport Emergency Planning & Management Airside Operations - Safety Compliance Business Aviation & FBO Ground Services Station Operations Control ULD Handling Fundamentals
COURSE HIGHLIGHTS
Station Ground Handling Management
Benefits: Understand key principles involved in establishing/managing a station Understand major ground handling concepts and principles Implement airside and airport safety and security measures Improve your ability to estimate and plan staff and equipment requirements Review and discuss how to contract ground handling services Maximize efficiency through proper business relations between airlines and the ground service providers
SGHA & SLA Workshop

Benefits: Learn how to make best use of the IATA Standard Ground Handling Agreement Create proper Service Level Agreements
67
Cover operational and commercial aspects of ground services and increase punctuality and quality of service Enhance business relations and engage in productive negotiations
NEW!
Station Operations Control

Benefits: Coordinate aircraft handling operations efficiently Plan for ground staff recourses and GSE Handle communications in response to emergency situations Manage standard messaging Support airline operations for fast turnarounds
NEW!
Crisis Communications & Media Response

Benefits: Recognize common media pressure points and the implications these have on a response Present information without room for misinterpretation Take control during interviews and develop key messages Select the right spokesperson in a crisis situation Protect your companys image and brand when handling a crisis situation
NEW!
Documentation Control & Passenger Assessment

Benefits: Gain practical knowledge and tools concerning travel documents (Passport, IDs, Visa/entry requirements) required prior to boarding Evaluate and recognize potentially disruptive passengers in advance, through behavioral and patterns and other means, to prevent delays and disruption of flights Avoid penalties due to inadmissible passengers at destination
Dimitrios SANOS Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 sanosd@iata.org
www.iata.org/training-groundops
IATA GROUND OPERATIONS PROGRAM:
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International Aviation
Dynamic growth of air travel throughout the world is intensifying demand for airplanes, infrastructure and competent personnel responsible for managing change in response to market opportunities and challenges. Whether youre starting a career in aviation or seeking management training, you will benefit from our flexible, innovative and cost-effective training. From introductory to more streamlined courses including airport operations, ground handling, safety, security, cabin crew as well as pilot and maintenance softskills, IATAs International Aviation Training Program will help you achieve your professional goals.
70
DIPLOMAS
IATA Diploma in Aviation Studies with iPad

IATA awards this diploma to those who complete four courses in three years as follows: 4 Required courses.
Required:
Airline Cabin Crew Airline Customer Service Airline Finance and Accounting Management Airline Marketing Airport Ramp Services Airline Revenue Management Airport Operations Air Transport Fundamentals Ground Operations Management Introduction to the Airline Industry
*Free i-pad included
IATA Diploma in Aviation Studies

IATA awards this diploma to those who complete four courses in three years as follows: 4 Required courses in eBook or printed textbook format. *
Required:
Introduction to the Airline Industry Airline Cabin Crew Training Airport Operations (Distance Learning) Airline Finance and Accounting Management (Distance Learning) Ground Operations Management Airline Revenue Management Aviation Security Awareness Airline Customer Service Air Transport Fundamentals Airport Ramp Services Airline Marketing Introduction to Safety Management Systems (SMS)
*No upfront purchase commitment
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IATA-Harvard Leadership & Management Diploma in Aviation

IATA awards this diploma to those who complete twelve courses in one and a half years as follows: 2 Required courses + 10 Elective courses.
Required:
Airline Marketing with Harvard ManageMentor Airline Customer Service with Harvard ManageMentor Airline Cabin Crew Training with Harvard ManageMentor Air Transport Fundamentals with Harvard ManageMentor Airline Finance & Accounting Management with Harvard ManageMentor Airline Revenue Management with Harvard ManageMentor Airport Operations with Harvard ManageMentor Aviation Security Awareness with Harvard ManageMentor Introduction to the Airline Industry with Harvard ManageMentor ntroduction to Safety Management Systems (SMS) Airport Ramp Services with Harvard ManageMentor
Elective:
Complete 10 courses from a selection of 40+ Harvard ManageMentor modules
Stanford-IATA Aviation Management Program

IATA awards this diploma to those who complete six required courses in one year as follows: 6 Required courses.
Required:
Air Transport Fundamentals Airport Operations Converting Strategy into Action Mastering the Project Portfolio Airline Revenue Management Leadership for Strategic Execution
COURSE HIGHLIGHTS
Ground Operations/Station Management
Effectively managing safe, reliable and efficient handling services is of key importance to succeed as a Station Manager today. After completing this course, students will understand how Service Level Agreements can reduce costs and improve quality; and gain knowledge surrounding safety management systems, auditing procedures and best practices for occupational safety and fraud prevention. Benefits: Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) which are included in the course price
72
Airline Cabin Crew

Discover what it takes to excel in this challenging and rewarding career. Course content covers both the human and technical aspects of the job. Learn about aircraft types and crew responsibilities, safety and emergency procedures, as well as handling passenger interaction and customer service issues. Benefits: Appreciate the cabin crew profession, its origins and current practices Describe aircraft types and cabin crew functions Manage passenger interactions in a variety of circumstances Recall emergency and safety procedures
Airport Operations
Develop a thorough understanding of the issues and challenges in todays airport environment. Explore the role of airports in the modern economy. Understand operational and business functions, the role of key partners in the air transport system, and civil aviation regulatory and security procedures. Benefits: Learn the history of aviation and understand the role airports play in the economy Discover the various types of airport customers and partners Gain knowledge about the multiple operational and business functions of airports Acquire tools to apply your knowledge and skills to your airport environment
Introduction to the Airline Industry

Gain a solid understanding of the air transport business, including multi-operational concerns relevant to both airlines and airports. Review industry history, learn the roles of key personnel, understand critical safety and security issues and the scope of government and regulatory agencies. Benefits: Develop a comprehensive understanding of the airline industry Understand the roles and responsibilities of civil aviation administrations, airlines, airports and air navigation system providers Gain insight into current trends and issues in civil aviation such as aviation safety and security, law and new technology Apply your knowledge and skills to your professional environment
Airline Revenue Management

Discover how legacy airlines and low-cost carriers apply basic principles of airline revenue management to meet current industry challenges. Explore pricing and revenue management techniques to leverage capacity potential and maximize profitability. Understand demand and forecasting strategies and how performance monitoring principles can be used to achieve revenue objectives. Benefits: Apply pricing strategies Learn strategies to generate revenue through correct application of optimal seat allocation Optimize revenue on any given flight Build a successful airline revenue management organization Understand why low-cost airlines require a revenue management system
73
Constantine HATZIGEORGIOU Product Manager, Aviation Studies lATA Training and Development lnstitute Tel:+1 514 874 0202 ext. 3131 hatzigeorgiouc@iata.org
www.iata.org/aviation-training
IATA INTERNATIONAL AVIATION PROGRAM:
74
75
International Cargo
Air Cargo is a critical part of the airline business. It is responsible for transporting more than 30% of all international trade and is at the heart of a value chain that supports 32 million jobs and US$3.5 trillion in economic activity. IATAs International Cargo training program is designed to provide air cargo professionals with solid knowledge concerning the acceptance, handling and shipping of all kinds of goods, including hazardous materials (HAZMATS) and is focused on setting the standard for best practices in the industry and providing effective tools to manage air cargo transport.
76
DIPLOMAS
IATA Cargo Introductory Diploma

IATA awards this diploma to those who complete one course within one and a half years as follows: 1 Required course.
Required:
IATA Cargo Introductory Course
IATA Air Cargo Rating Diploma

IATA awards this diploma to those who complete one course within one and a half years as follows: 1 Required course.
Required:
IATA Air Cargo Rating Course
IATA Air Cargo Diploma

IATA awards this diploma to those who complete four courses within three years as follows: 2 Required courses + 2 Elective courses.
Required:
IATA Cargo Introductory Course IATA Air Cargo Rating Course
Elective:
IATA Dangerous Goods Regulations (DGR) Initial IATA Dangerous Goods Regulations (DGR) Recurrent
IATA Diploma in Handling Special Cargo

IATA awards this diploma to those who complete five courses within three years as follows: 3 Required courses + 2 Elective courses.
Required:
Live Animals Regulations (DL) Shipping Guidelines for Infectious Substances (Distance Learning) Shipping Perishable Cargo / Temperature Sensitive Shipments (DL)
Elective:
IATA Dangerous Goods Regulations (DGR) Initial IATA Dangerous Goods Regulations (DGR) Recurrent
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COURSE HIGHLIGHTS
IATA Cargo Introductory Course
This is the definitive course to start your career in the cargo industry. By taking this course you will gain a thorough understanding of cargo agencies and airline operations, including industry terminology and abbreviations, world geography and how to maximize the use of space in aircraft holds. Additionally, the course teaches fundamental air cargo acceptance procedures and you will learn to calculate basic rates, fees and charges and offer accurate advice to clients regarding shipments in accordance with IATA Resolutions. Benefits: Identify Air Cargo terms and expressions Gain a thorough understanding of the usage of cargo holds and maximize available space Learn to apply basic rates and charges Advise customers on cargo procedures
IATA Air Cargo Rating Course

This course takes your cargo skills to the next level. You will learn advanced cargo rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT), mixed consignments in-depth, and currency conversion procedures. Benefits: Quote the correct published rates and charges for cargo shipments Apply advanced constructions and combination principles of unpublished rates Complete Air Waybills
IATA Dangerous Goods Regulations - Initial

Following correct Dangerous Goods procedures is vital in the Cargo industry. This course will explain clearly Dangerous Goods Regulations, Dangerous Goods classes, divisions and variations between different countries and operators. Additionally, you will gain an in-depth understanding about packaging, handling, acceptance and emergency procedures. Benefits: Apply IATA Dangerous Goods Regulations properly Identify and classify individual Dangerous Goods items Learn legal responsibilities of shippers, agents and airlines involved Learn how to verify whether Dangerous Goods are properly packed, marked and labeled Learn to complete the Shippers Declaration for Dangerous Goods
IATA Dangerous Goods Regulations Recurrent

Under the terms of the IATA Resolutions, individuals must revalidate their dangerous goods expertise every two years to remain compliant. This course is offered to all airline staff, cargo agents, shippers and packers who have already completed the IATA Dangerous Goods Regulations Initial course or an equivalent. Benefits: Apply the IATA Dangerous Goods Regulations properly Identify and classify individual Dangerous Goods items Update your knowledge on the legal responsibilities of shippers, agents and airlines Improve your knowledge on how to verify that Dangerous Goods are properly packed, marked and labeled Refresh your knowledge on how to complete the Shippers Declaration for Dangerous Goods
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Shipping Perishable Cargo / Temperature Sensitive Shipments

Fast and timely delivery is the key to success in Cargo. This course will teach you how to ship perishables safely whilst complying with standards and master the use of IATAs Perishable Cargo Regulations. Additionally, time and temperature management, including the transport of cut flowers is reviewed. By analyzing global government controls you will reduce your business exposure. Benefits: Explore the latest industry trends and types of perishable commodities transported by air Review methods and techniques to better manage time and temperature sensitive cargo Identify new market opportunities and improve service to existing markets by studying transport standards and documentation
IATA Electronic Air Waybill (e-AWB)

The new e-AWB is the future of the industry. This course provides high-level insight of e-AWB processes whereby, the basic concept of the e-AWB will be reviewed, how to use the e-AWB in daily operations, in addition to regulatory and technology requirements and the benefits of the e-AWB to an organizations bottom line. Benefits: Review core issues of the new e-AWB and the terminology Gain an understanding what is needed to implement the e-AWB Gain an understanding of the e-AWBs underlying technology
Elin LAMBREV Product Manager, Cargo IATA Training and Development Institute Tel: +1 514 874 0202 ext. 3462 Fax: +1 514 390 6704 lambreve@iata.org
www.iata.org/training/cargo
IATA INTERNATIONAL CARGO PROGRAM:
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Organization and Human Performance

lATA training solutions in Organization and Human Performance focus on the human side of the business, offering programs to help business leaders acquire the training tools and best practices needed to develop highly skilled and motivated employees and enhance their organizational overall performance. From strategy planning and implementation to project and operations management through the effective communication, training and human resources management, IATAs Organizational & Human Performance training portfolio can help you and your company become more effective and efficient in any situation or industry.
80
DIPLOMAS
Aviation Management IATA/University of Geneva

IATA awards this diploma to those who complete all 12 required courses.
Required:
Airline Business Foundations University of Geneva Air Cargo Management University of Geneva Airport Strategic Management University of Geneva Air Transport Economics University of Geneva Airline Finance and Accounting Management University of Geneva Managing Across Cultures University of Geneva Safety Management Systems for Civil Aviation University of Geneva Managing a Travel Business University of Geneva Project Management University of Geneva (30 PDUs) Aviation and the Environment University of Geneva International Air Law University of Geneva Management of Aviation Security University of Geneva
NEW!
General Management
IATA awards this diploma to those who complete any 4 courses within two years. The General Management diploma offers candidates the option to design a diploma to meet their specific training needs.
Human Capital Management
IATA awards this diploma to those who complete four courses within two years, as follows: 3 Required courses + 1 Elective course.
Required:
Human Resources Management Leadership Development and Succession Planning Managing People Performance
Elective:
Managing Across Cultures Advanced Train the Trainer Instructional Design Instructional Techniques Management of Training Training Needs Assessment
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Operations Excellence
IATA awards this diploma to those who complete four courses within three years, as follows: 4 Required courses.
Required:
Corporate Risk Management Customer Service Drive Corporate Performance Lean-Six Sigma in Aviation
Professional Training
Required:
Advanced Train the Trainer Instructional Design Instructional Techniques Management of Training Training Needs Assessment
Professional Training - Aviation Security Stream

Required:
Aviation Security Trainer Airline Security Operation
Elective:
Management of Aviation Facilitation Security Quality Control Security Management Systems (SEMS) Airline Passenger Services Airport Safety Management Systems Airport Total Quality Management Training Needs Assessment Instructional Design Instructional Techniques Management of Training Managing Across Cultures Safety and Quality Management Processes
Project Management
Required:
Advanced Project Management (30 PDUs) Monitoring and Controlling Multiple Projects (30 PDUs) Procurement and Contracts Management (30 PDUs) Project Management Essentials (30 PDUs)
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Strategy and Communication

Required:
Change Management Effective Communication Skills International Negotiation Skills International Strategy Planning and Implementation
COURSE HIGHLIGHTS
Advanced Train the Trainer
Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training. Benefits: Improve instructor skills to effectively prepare for, manage, conduct, facilitate and evaluate a training event Use instructional tools and techniques to enhance instruction Improve presentation and communication skills Effectively motivate participants and engage their active participation during training Effectively integrate group work and collaborative learning
International Negotiation Skills

Sign better deals by improving your tactics and techniques Benefits: Determine both the short-term and long-term costs of negotiating Prepare for each phase of the negotiation process Develop a framework on when to and when not to negotiate Know how the negotiation process can result in a win-win situation
NEW!
International Strategy Planning and Implementation

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders. Benefits: Balance strategic insight with proven management frameworks Accurately assess situations Skillfully tackle new challenges Identify risks worth taking
Leadership Development and Succession Planning

Lead talent development and succession planning for the sustainability of your organization. Benefits: Gain an understanding of how succession planning and talent development are linked with strategic planning and performance evaluation Learn how to evaluate an organizations capabilities and managerial competencies in order for this evolution to take place Develop competency profiles
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Assess talent and succession candidates Establish development plans for successors and high potential candidates
Management of Training
Position training at the heart of organizational growth and improvement. Benefits: Increase your ability to influence management decisions on training and development Develop strategic plans for program development, maintenance and renewal Exercise better financial management Improve your management of training resources Learn key concepts on how to integrate computer technology into training
Project Management Essentials

Develop the skills required to effectively lead and manage successful projects. Benefits: Develop a project management plan, define scope, and determine project requirements Know how to use recognized tools and techniques to create a project baseline Develop a comprehensive project risk response Know how to monitor time and cost performance during project execution Communicate project progress effectively and enhance your ability to manage a project team
84
Ismail ALBAIDHANI Head, Global Partnership and Learning lnnovation lATA Training and Development lnstitute Tel:+1 514 874 0202 ext. 3632 albaidhani@iata.org
http://www.iata.org/training/human-performance
IATA ORGANIZATION AND HUMAN PERFORMANCE PROGRAM:
85
Quality and Airline Operations

IATA Quality and Operations training program offers a variety of courses to provide Quality and Operations Managers working with Airlines and Ground Service Providers the skills and tools required to develop, implement and control management systems, including a comprehensive Internal Audit System. IATA Quality and Airline Operations training focuses on regulatory requirements and the development of management systems that allow operators and providers to achieve continuous improvement. Our new diploma program in Quality Management Systems (QMS) for Ground Service Providers enables the ground handling industry to meet customer and regulator requirements while maintaining a top quality, profitable operation.
86
DIPLOMAS
Airline Quality Management

Required:
QMS for Airlines Aviation Internal Auditor
Elective:
QMS Implementation and Control Controlled Documentation Systems IOSA SMS Requirements SGHA and SLA Workshop
NEW!
Quality Management for Ground Service Providers

Required:
QMS for Ground Service Providers Internal Audit for Ground Service Providers
Elective:
ISAGO for Ground Service Providers Ground Operations Documentation and ISAGO Business Process Re-engineering Station Ground Handling Management SGHA and SLA Workshop
Airline Operations
Required:
Flight Operations Management Emergency Planning and Response Management
Elective:
QMS for Airlines Business Process Re-engineering Aviation Internal Auditor Station Ground Handling Management
QMS Implementation Professional
IATA awards this Diploma to those who complete four courses within two years, as follows: 3 Required courses + 1 Elective course
Required:
QMS Implementation Methodology QMS Implementation Professional No.1 QMS Implementation Professional No.2 Developing an Effective Quality Culture
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Elective:
Aviation Internal Auditor QMS - IOSA Requirement Internal Audit for Ground Service Provides Ground Operations Documentation and ISAGO
Airline Maintenance & Engineering Management
Required:
Maintenance & Engineering Management Maintenance Cost Management
Elective:
Production Planning and Control Human Factor in Airline and MRO Maintenance Supply Chain 0-Inventory Control
COURSE HIGHLIGHTS
Aviation Internal Auditor
Learn to audit and assess objective evidence to determine an organizations degree of compliance with regulatory and IOSA/ISAGO requirements
Benefits
Gain the skills and tools required to gather objective evidence Measure an organizations degree of compliance with regulatory requirements Present assessments in a clear and concise reporting format Apply auditing requirements to all aspects of the aviation industry
Internal Audit for Ground Service Providers

Learn how to perform an audit and how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards.
Benefits
Learn QMS regulatory requirements for Internal Audits Acquire tools and skills to plan and conduct a successful internal audit program Measure an organizations degree of compliance using objective evidence Present assessments in a clear and concise reporting format Apply auditing requirements to daily operations
QMS for Ground Service Providers

Develop an efficient Quality Management System that meets regulatory requirements and delivers on customers Quality and Safety expectations
Benefits
Develop and implement a robust Quality Management System Develop and implement a Document Control System that instills consistent procedures across the entire network Recognize essential components of a Quality Management System and their impact on your operation Conduct process mapping to produce comprehensive processes and procedures
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Ground Operations Documentation and ISAGO

Learn about Document Control Systems, Process Mapping; and build a framework to ensure organizationwide quality, while taking important steps toward becoming ISAGO registered.
Benefits
Gain tools and skills to map processes, and develop comprehensive procedures and work instructions Develop and implement a Document Control System Implement elements of the ISAGO audit process, namely; gap analysis, root cause analysis, corrective action plan development Transit these developments to all levels of your organization
QMS for Airlines

Learn how to design and implement a Quality Management System, including Controlled Documentation and Internal Audit.
Benefits
Identify regulatory requirements Design and Implement a robust Control Documentation System Manage a successfully tailored quality system Implement and Control a comprehensive internal audit program
Airline Passenger Services

Improve technical and customer service skills to assist passengers while complying with industry standards. Acquire skills to control irregular operations and deal with difficult situations such as extended delays, denied boarding and customers with special requests.
Benefits
Apply Passenger and Baggage handling standards Deliver consistent quality of service to passengers Identify all airport passenger service functions Share experience and gain skills to maintain control in difficult situations.
Denis LEBEL Product Manager, Quality and Airline Operations IATA Training and Development Institute Tel: +41 22 770 2885 Fax: +41 22 770 2681 lebeld@iata.org
www.iata.org/training-quality
IATA QUALITY & AIRLINE OPERATIONS PROGRAM:
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Revenue Accounting and Control

Learn a functional approach to revenue and cost management to improve performance. The need to be up to date with revenue accounting procedures and resolutions is critical to airlines bottom lines. Understanding and applying procedures and resolutions embodied in the IATA Revenue Accounting Manual (RAM) enables airlines to achieve cost-effectiveness by eliminating unnecessary rejections and disputes.
90
DIPLOMAS
Revenue Accounting and Control - Passenger Stream

Required:
Advanced Passenger Proration Integrated Approach to Passenger Revenue Accounting and Control Passenger Interline Accounting and Control
Elective:
Fundamentals of Passenger Proration Cargo Proration Card Payment Policies and Fraud Prevention
COURSE HIGHLIGHTS
Passenger Interline Accounting & Control
Benefits: Enhance your billing and settlement processes Maximize standardization in your interline billing and settlement procedures Raise rejection memos and initiate correspondence Reduce losses by minimizing rejections and disputes
Advanced Passenger Proration

Benefits: Make sound pricing decisions through a better understanding of tariff construction and its likely impact on your revenue entitlement. Establish your entitlement in accordance with the Multilateral Proration Agreements Passenger (MPA-P). Determine the components of value within your Special Proration Agreements (SPAs). Transform your revenue evaluation into clear, meaningful and transferable information that can be shared with the commercial area of your airline
Card Payment Policies & Fraud Prevention

Benefits: Understand how the payment card industry works and what are the developments/enhancements that will impact your business Improve card acceptance procedures and efficiency Identify components of an efficient fraud prevention strategy Reduce costs when accepting card payments Understand PCI DSS and the importance of meeting these card security standards
91
Fundamentals of Passenger Proration

Benefits: Improve your understanding of basic passenger fare construction Identify the fare break point in proration calculations Calculate the prorate value of passenger coupons in accordance with the rules of the Multilateral Proration Agreement - Passenger (MPA-P) Apply the correct currency conversion rules for interline billings in accordance with the Revenue Accounting Manual - Chapter A12 Correct errors that can occur during data processing
Simplified Interline Settlement (SIS)

Benefits: Establishes the impact of the Integrated Settlement Participation Guide (ISPG) on passenger, cargo, miscellaneous and UATP interline billings Understand the different components of the ISPG Identify the functional changes to all interline billing areas Accurately handle supporting documents in SIS
Filipa TOSCANO Product Manager, Safety Training IATA Training and Development Institute Tel:+41 22 770 2897 Fax:+41 22 770 2681 toscanof@iata.org
www.iata.org/training-revaccounting
IATA REVENUE ACCOUNTING AND CONTROL PROGRAM:
92
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Safety
Safety is IATAs top priority. Our training portfolioincludes safety coursesdedicated toairlines as well as diploma programs focused on safety management, workplace safety,operational safety, and best practices in the industry. Our safety courses will help you to:
Stay on top of compliance requirements Cultivate technical, operational and executive management skills Bridge skill gaps and stay current with regulatory changes
IATA is committed to promoting safer and more productive working environments across the industry, andtransferringthisknowledgethrough IATA Registered Instructors.
94
DIPLOMAS
Safety Management for Airlines

Required:
SMS for Airlines SMS Implementation and Control
Elective:
Airside Operations - Safety Compliance CRM - Threat and Error Management Emergency Planning and Response Management CMC & Family Assistance Aircraft Accident Investigation Aircraft Airworthiness and Air Carrier Certification Airline Cabin Crew Training
NEW!
SMS Implementation Professional

Required:
SMS Implementation Methodology SMS Implementation Plan I SMS Implementation Plan II Developing an Effective Safety Culture
Required:
IOSA SMS Requirements ISAGO SMS Requirements
COURSE HIGHLIGHTS
SMS for Airlines
Benefits
Acquire practical techniques and skills to implement, manage and measure the performance of a Safety Management System (SMS) Build a positive safety culture Target resources appropriately and measure the results Manage safety risks proactively Communicate effectively on safety with Civil Aviation Authorities, customers, insurance underwriters and financial institutions
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Developing an Effective Safety Culture

Benefits: Understand what is needed to build a safety culture Learn a comprehensive approach to develop and implement an effective safety culture Understand how a robust safety culture can impact an organizations performance Acquire practical knowledge on how to maintain a commitment to safety in the challenging times
Airside Operations - Safety Compliance

Benefits: Gain knowledge on fundamental procedures to protect aircraft from damage and ground staff from harm Improve airside safety performance Increase understanding of potential hazards and how to eliminate and/or control them while improving operational efficiency Identify and manage human factors that have a major influence on airside safety
Aircraft Accident Investigation

Benefits: Raise awareness on the objectives of aircraft accident investigation, its origins and current practices Gain knowledge on global best practices applied by States, various authorities and organizations that may be responsible for the function of aircraft accidents and incident investigations Learn every type of accident and serious incident Understand the role of an airline and its designated staff in assisting with the investigation of an aircraft accident
IOSA SMS-Requirements
Benefits: Gain knowledge on IATA Operational Safety Audit (IOSA) -SMS provisions and audit methodology Learn how to comply with IOSA-SMS provisions in terms of documentation and implementation within airline operations Understand and develop the risk management process from hazard identification to mitigation actions Achieve improved performance and be prepared for upcoming SMS regulatory requirements such as EASA State Safety Program (SSP)/SMS and FAA
SMS Implementation Methodology

Benefits: Gain necessary skills to lead SMS implementation in an organization Understand what is required to successfully implement a safety management system Acquire tools to develop a comprehensive implementation plan Identify challenges in implementing a safety management system Be aligned with regulatory requirements and latest industry best practices
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Filipa TOSCANO Product Manager, Safety Training IATA Training and Development Institute Tel:+41 22 770 2897 Fax:+41 22 770 2681 toscanof@iata.org
www.iata.org/training-safety
IATA SAFETY PROGRAM:
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Travel and Tourism

Over 200 million people work in the travel and tourism industry worldwide. IATAs International Travel & Tourism Training Program is designed to give you the skills and knowledge to maximize career opportunities in this rapidly expanding industry. From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA qualification, recognized internationally by the travel industry .
98
DIPLOMAS
Foundation in Travel and Tourism

IATA awards this diploma to those who complete one course within one and a half years, as follows: 1 Required course.
Required:
Diplme de Cours dintroduction en voyage et tourisme

IATA dlivre ce diplme aux participants qui valident un cours obligatoire dans un dlai dune anne et demi.
Obligatoire:
Cours dintroduction en voyage et tourisme
Managing a Travel Business

Required:
Travel and Tourism Consultant

Required:
Travel Sales and Operations

IATA awards this diploma to those who complete three or ten courses, as outlined, within one and a half years, as follows: 3 or 10 Required courses.
Required:
Foundation in Travel & Tourism
or
Travel & Tourism Consultant
or
or
Geography in Travel Planning + Serving the Travel Customer + Selling & Managing Airline Reservations & Travel (SMART) GDS Fares and Ticketing + BSP Essentials + Destination Geography + Agency Fees: Best Practices + Selling International Rail Transportation + Ticket Alterations Harvard ManageMentor
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COURSE HIGHLIGHTS
This is a three-in-one course ideally suited for those who are inexperienced or new to the travel industry. The 13 modules in the Foundation in Travel & Tourism course provide an understanding of travel industry products and services sold by travel professionals, technology, and the importance of exceeding customer expectations. In addition, the course teaches fundamental technical knowledge and skills linked to industry regulations, standard coding, passenger travel documents, world geography, air fare construction and fare rule interpretation, electronic ticketing and GDS reservation procedures. Benefits: Cite tourism industry trends and define the role of the travel professional Plan efficient customer itineraries using knowledge of geography Make travel arrangements using standard industry coding and GDS technology Advise customers on travel document, health and travel insurance requirements Assess the features and benefits of travel products, including rail, car rental, cruise, accommodations, and tours Price and ticket basic international air itineraries

This course promotes a consultative approach to selling travel. It is a two-in-one course that teaches advanced international journey pricing and advanced knowledge of travel products and services. The Travel & Tourism Consultant course continues to build knowledge of more sophisticated travel and tourism products and operations, including destinations and tour customization. Benefits: Identify and consult on popular international travel and tourism destinations Advise on specialty tourism products, modes of transportation, accommodation, cruises, and tours Interpret IATA resolutions that apply to accredited travel agencies Apply effective selling skills in a consultancy role Follow BSP procedures to construct complex fares and manage ticket exchanges
GDS Fares and Ticketing Course for Amadeus, Galileo and Sabre
The GDS Fares and Ticketing course is an internet based or CD-ROM training solution intended for intermediate-level travel students, working travel consultants, airline reservations and sales personnel, tour operators and consolidators. The course teaches students to price international routings relevant to the IATA interline and mileage principles. It enhances skills in reading and interpreting GDS fare displays. The course emulator enables the student to experience GDS use and functionality to price journeys competitively and issue electronic tickets. Benefits: Analyze GDS displays relevant to mileage system pricing Identify and competitively price different journey types Read, interpret, and apply published fare rules Check minimum fare rules in pricing itineraries Apply beginner to advanced fare construction principles to journey pricing Use the GDS system to issue tickets for constructed air fares
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Managing the Travel Business

The Managing the Travel Business course enhances career prospects in the travel industry, by building students management skills in accounting, negotiation, marketing, and product development. The seven modules of this course prepare students for higher level responsibilities such as accounting and budgeting, staff supervision, business development, negotiation, product development, and preparing basic business documents such as contracts, requests and responses to proposals, job descriptions and business plans. Benefits: Define managerial roles and responsibilities within travel organizations Motivate, coach and inspire employees Develop effective win-win negotiating skills Assess your business and learn about special interest travel and tour production Build awareness of how social media is used in the travel industry as a marketing tool
BSP Essentials for Travel Agents

A suite of e-learning modules are designed to teach travel agents the operational knowledge and skills related to the IATA billing and settlement system and the BSP online communications portal: BSPlink. This course is suitable for IATA accredited travel agents worldwide as it provides an excellent preparation for agency back office training. It is equally ideal for new IATA accredited agents and agents located in new BSP countries, vocational students who wish to enhance their basic travel training with knowledge of the BSP system and operations, and experienced agency staff with a knowledge or skill gap in BSP operations. Benefits: Manage BSP System functionality Use and interpret BSP related terminology Perform BSPLink transactions Download and interpret billing reports and standard documents Follow BSP Agent Remittance Procedures Apply best practices in BSP system applications
IATA Geography in Travel Planning

The IATA Geography in Travel Planning course is an online training module. The course is interactive and captivating. It teaches world political and physical geography, location identifiers, airlines, three letter city and airport codes, airports of the world and global time zones, as well as elapsed journey times, itinerary planning, important destinations of the world and their geographical relationship to each other. By taking this course, participants will master world geography, itinerary planning, and travel industry codes. Benefits: Identify physical, cultural, and destination geography Plan travel itineraries Calculate travel time using world time zones Code and decode three-letter city codes Identify local currencies
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Adelia CANDIDO Product Manager, Travel and Tourism IATA Training and Development Institute Tel: +1 514 874 0202 ext. 3433 candidoa@iata.org
www.iata.org/travel-tourism
IATA TRAVEL AND TOURISM PROGRAM:
102
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REGISTRATION, CONTACTS AND COURSE LIST
2012 Course List

Air Navigation Services
Course Title Description Course Duration (Days) NonMember Price*
Advanced Safety Management Systems Air Transport Economics Air Transport Economics - University of Geneva Airborne Collision Avoidance System/T-CAS Training for Air Traffic Controllers & Pilots
NEW!
Further your knowledge of SMS. Learn how manage a performance-based safety management system applicable to airline, airport, CAA and ANSP operations. Understand key issues in air transport economics, aviation management, business planning, and aviation policy and regulation. Get a 360 perspective on the global aviation business. Understand ACAS standards and T-CAS advisories and resolutions. Hone your leadership skills and master common problems as an AIS Supervisor. Improve your Aviation English to meet the ICAO level 4 language proficiencystandard. Learn benchmarking to improve service and performance for all domains of Air Navigation Services.
5 5 3 3 5 Varies 5 5 5 5 3 5 5 5 3 5 5 5 5 5 5 3 3 1 2
$3,100 $3,100 $2,500 $2,100 $3,100 Offered through Berlitz $3,100 $3,100 $3,100 $3,100 $2,100 $3,100 $3,100 $3,100 $2,100 $3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $2,100 $2,100 $1,300 $1,750
AIS Supervisory Management Aviation English Language Solution Benchmarking and Best Practices for Air Navigation Service Providers
NEW!
Business Transformation for Air Navigation Service Modernize your Air Navigation Services business in a safe, Providers economical, and harmonized manner. CNS/ATM Planning Master Class Collaborative Decision Making (CDM) CPDLC/Controller Pilot Data Link Communication Customer Service for CAAs and Air Navigation Service Providers Data Link Implementation in Europe - in conjunction with the EUROCONTROL Institute of Air Navigation Services Emergency Response Planning for CAAs and Air Navigation Service Providers Gain skills to effectively plan Air Navigation Services following the objectives of the ICAO Global ATM System. Collaborate using CDM to reduce aircraft ground turnaround time and save money. Fully understand the communications component of CNS/ATM. Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers. Understand the Data Link Services Implementing Rule which supports the Interoperability Regulation in the Single European Sky (SES). Develop and implement an Emergency Response Plan for Civil Aviation. Go beyond prescriptive rules for air crew flight time limitations (FTL) and flight duty limitations (FDL) to performance based fatigue risk management. Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system. Learn how Global Navigation Satellite System (GNSS) is being used to overcome limitations of ground-based air navigation infrastructure. Gain an thorough understanding of human factors in aviation and their impact. Learn how to apply the ICAO Global Aviation Safety Plan and Global Aviation Safety Roadmap for Civil Aviation Authorities. Learn how to use a system of systems approach to aviation safety, quality, risk and business management. Integrate safety and quality standards to an ANS Management System to ensure safety, quality and efficiency. Learn techniques to better manage ATC Flow Management and increase airspace utilization. Gain an overview of Aeronautical Information Services (AIS). Gain a rapid overview of the key issues of Safety Management Systems (SMS). Gain a rapid overview of the key issues of Safety Management Systems (SMS).
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Fatigue Risk Management Systems Foundations of CNS/ATM Global Navigation Satellite Systems (GNSS) Human Factors in Aviation ICAO Safety Plan and Roadmap Implementation Integrated Aviation Management System (IAMS) Integrated Management Systems Introduction to Air Traffic Flow and Capacity Management Introduction to AIS Key Issues of Safety Management Systems for Civil Aviation Key Issues of Safety Management Systems for Civil Aviation
Membership Discounts are available. Please see page 121 for details. Please visit www.iata.org/training-2012 for course locations and dates.
*Prices in US dollars, before taxes. Prices for E-Book version of course only.
106
Course Title
Description
Course Duration (Days)
NonMember Price*
Key Issues of Safety Management Systems for Civil Aviation Legal and Financial Issues for Air Navigation Service Providers Management of Air Navigation Services Management of Aviation Quality and Service Managing Accident Prevention and Investigation Managing Aviation Policy and Regulation Medical Issues in Aviation Operational Risk Management In Civil Aviation PANS-OPS Basic Instrument Procedures Design - for ab initio procedures designers
NEW!
Gain a rapid overview of the key issues of Safety Management Systems (SMS). Understand State rights, obligations, charging policy, facilities financing, management and control: for Air Navigation Service Providers. Gain a strategic overview of management issues for Air Naviation Service Providers. Manage aviation quality and service with a systemic, processdriven approach. Based on ISO 9001:2008 Quality Management Systems - Requirements. Focus on safety through error management to meet the challenges of flight and ground safety management. Understand the management of aviation policy and economic regulation in civil aviation organizations. Learn the latest about aviation health and safety issues from IATA. Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard. Design air traffic control procedures using ICAO Doc 8168 Procedures for Air Navigation Services Aircraft Operations (PANS-OPS). Learn the principles of area navigation (RNAV) and the PBN concept, the difference between RNAV and RNP specifications, the different stages of the PBN implementation processes and know which navigation application supports which phase of flight. Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work. Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design. Implement Performance-based Navigation (PBN): for CAAs, air navigation service providers and aircraft operators. Communicate safely using ICAO standard phraseologies. Improve safety by understanding aviation procedures from the perspective of your counterpart. Learn strategic management, Civil Aviation Master Planning and operational planning. Implement quality management, improve customer service and safety: for CAAs and Air Navigation Service Providers. Understand the Air Traffic Control principles of RVSM. Refresh your Air Traffic Control skills. Learn how to build a management system that integrates safety, quality and risk processes in aviation operations. Understand and implement ICAO Safety Management Systems (SMS) . Learn about ICAO Safety Management Systems (SMS).
3 5 5 5 5 5 3 5 20
$2,100 $3,100 $3,100 $3,100 $3,100 $3,100 $2,100 $3,100 $11,100
Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services Performance-based Navigation (PBN) Implementation Workshop Performance-based Navigation I - theory Performance-based Navigation II - how to implement Phraseology and Safety Training for Air Traffic Controllers and Pilots Pilot/ Air Traffic Controller Cooperation and Safety Planning and Strategic Direction in Civil Aviation Quality Management Systems for CAAs and Air Navigation Service Providers Reduced Vertical Separation Minimum (RVSM) Refresher Training for Air Traffic Controllers Safety and Quality Management System Processes Safety Management Systems for Civil Aviation Safety Management Systems for Civil Aviation University of Geneva Senior Civil Aviation Management
4 5 5 5 5 5 5 5 3 4 5 5 3 10 5 3 5 3 5
$3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $2,100 $2,650 $3,100 $3,100 $2,500 $6,100 $3,100 $2,100 $3,100 $2,100 $3,100
NEW!
Understand how civil aviation regulatory and operational services are managed to meet national air transportation policies and objectives. Address strategic planning concepts and principles for civil Strategic Management for Civil Aviation Authorities aviation. Apply adult learning theory and competency-based training to train Train the Trainer for CNS, AIS and MET the trainers in CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology). Learn Aeronautical Information Management (AIM) for Transition from AIS to AIM Aeronautical Information Services (AIS) experts. Learn how to work better with Air Traffic Control to improve safety Understanding Air Traffic Control and efficiency Unusual/Emergency Situations for Pilots and Air Traffic Controllers Better manage unusual and emergency Air Traffic Control situations.
Legend
Entry level Professional level Management level Diploma Required Diploma Elective *Prices in US dollars, before taxes. Prices for E-Book version of course only.
107
Airline Management and Aviation Law

Gestin de costos de mantenimiento de las aerolneas Advanced Airline Marketing Advanced Airline Sales Strategies Air Mercury Next Generation Airline Business Foundations Airline Business Foundations - University of Geneva Airline Leading Practices & Cost Reduction Strategies Airline Management Integration: Air Mercury Airline Sales and Key Account Management Airline Social Media Strategy Alliances, Strategic Partnerships & Frequent Flyer Programs Managing Distribution Channels and Costs Maximizing Revenues From Frequent Flyer Programs Network, Fleet and Schedule Planning
Aprende a ejecutar puntos de referencia, y cmo controlar y reducir los costos relacionados con el mantenimiento y la ingeniera. Develop your knowledge of airline and service marketing issues to create successful commercial strategies. Understand the complex factors affecting airline success and profitability. Understand what it takes to lead an airline to success through this dynamic learning environment! Look at the topics driving aviation business: airline economics, strategy, structure, technology and environmental initiatives. Understand the principles driving aviation; review airline economics, management and development, structure, and leadership. Review the leading practices of successful airlines from both the low cost and network carrier sectors. Construct a business plan to return IATAs virtual airline, Air Mercury, to profitability and long-term viability. Increase your sales as a strategic sales executive with these focused skills. Develop a successful, profitable social media strategy that leverages emerging technologies. Use the latest tools to create immediate and future success in the marketing environment. Identify and implement strategies that will reduce your costs and improve profitability. Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits. 4 4 5 5 3 5 5
$2,550 $2,200 $2,200 $5,500 $2,500 $2,500 $2,500 $4,100 $2,200 3 4 3 3 5 3 $2,200 In-Company only $2,000 In-Company only $2,000 $2,000
Be an integral contributor to your companys success by developing a profitable network fleet plan and effective flight schedule. Forecast and implement alternatives for efficient revenue Revenue Management for Practitioners - Advanced management.
Airport
Advanced Airport Commercial Management Airport Certification and Standards Airport Customer Service Airport Development and Technical Design Airport Financial Management Airport Marketing Airport Retail Management Airport Slots & Scheduling Airport Strategic Management Airport Terminal Design and Planning Airport Total Quality Management
Improve strategies and techniques to increase the commercial activities of an airport company. Maximize revenue from nonaeronautical activities. Review international regulations and standards in order to comply with airport certifications. Drive a culture of excellence around customer service and communication, and learn techniques to generate a positive attitude. Plan or expand world-class airports with IATA best practices and the Airport Development Reference Manual (ADRM). Manage a profitable airport and develop your financial knowledge to improve efficiency and effectiveness. Combine marketing best practice with specialized airport management. Improve the performance of business related to non-aeronautical activities. Optimize planning by understanding airport slot principles and systems. Confront the challenges of managing airports and optimize your business performance. Explore the principles of terminal design, manage capacity, and support terminal operations through infrastructure design. Develop a Total Quality Management (TQM) system to achieve organizational effectiveness in an airport environment.
5 5 3 5 5 5 5 3 10 5 5
$3,700 $3,700 $1,900 $3,700 $3,700 $3,700 $3,700 $2,200 $6,100 $3,100 $3,700
108
Aviation Security
Course Title
NEW!
Description
NonMember Price*
Air Crew Security Trainer Airline Security Operations Airport Security Operations Aviation Security Trainer Cargo Security In Flight Security Management of Aviation Facilitation
Develop and execute new training methodologies in air crew training. Learn to respond and train for security threats by means of live situational training exercises and simulations. Plan and implement effective security measures within an airline. Plan and implement airport security measures in order to comply with international standards. Become an aviation security trainer. Learn new instructor techniques and improve training skills to train management. Learn about cargo security implementation and regulatory authorities. Explore the latest cargo security developments. Learn in flight security processes on board and prepare your team to implement security procedures. Learn the Basis for Facilitation and IATAs role in Facilitation. Recognize the roles of governments, airport authorities, and airlines. Develop and implement solutions to improve customer service. Develop management skills in international civil aviation security, and expand your knowledge in order to effectively implement and comply with security regulations. Discover the most recent screening methods. Learn to detect suspicious signs and behavior to increase efficiency and reduce waiting time. Learn senior management practices relating to contract awards, supervision and management. Explore ways to adopt concepts leading to greater customer satisfaction while reducing implementation costs. Learn about IATAs SEMS initiative and how to embed it within security systems. Explore audits by the national civil aviation security program, audits of ground security and passenger security, and focus on the audit of the human factor. Learn to perform effective information and intelligence analysis by adopting a systematic approach to assessing and prioritizing areas of vulnerability, and through quantitative and qualitative risk analysis. Discoverthe most recentthreats,detection techniquesandspecialized securitytraining methodologies to improve operations.
5 5 5 8 5 5 5
$3,100 $3,100 $3,100 $4,100 $3,100 $3,100 $3,100
Management of Aviation Security

NEW!
5 4
$3,100 $2,500
Predictive Passenger Screening
Senior Management of Aviation Security Security Management Systems (SeMS) Security Quality Control
5 5 5
$3,100 $3,100 $3,100
Security Risk & Crisis Management
$3,100
NEW!
X-ray Screening Management
$2,500
Cargo and Dangerous Goods Regulations

Advanced Cargo Skills and Procedures Air Cargo Management Air Cargo Management - University of Geneva Air Cargo Operations Essentials Air Waybill Rating Fundamentals Cargo Accident Investigation and Prevention
NEW! NEW! NEW!
Learn advanced topics in air cargo operation to successfully manage the movement of freight through the global supply chain. Learn key elements necessary to run a great air cargo company. Get a 360 perspective on the air cargo business. Gain a broad understanding of cargo agency and airline air cargo operations. Learn the basic cargo rating principles, rates and charges, advanced construction and combination principles Focus on safety within a cargo environment by properly investigating accidents and developing effective prevention programs. Explore the latest cargo handling trends and legal issues. Learn how to develop a culture of service within your air cargo organization. Understand the challenges revolving around the facilitation of air cargo businesses at your airport.
5 5 3
$2,500 $3,100 $2,500 $2,500
5 5 3 3 3
$2,500 $2,500 $2,000 $1,900
Cargo Claims Handling Cargo Customer Service Excellence Cargo Market Development for Airports
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Cargo and Dangerous Goods Regulations continued from previous page

Cargo Marketing Essentials

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Cargo Quality Management Cargo Revenue Management Cargo Skills and Procedures
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Cargo 2000 Dangerous Goods Awareness - Flight Crew and Load Planners
Learn vital marketing principles and concepts used in the Air Cargo industry. Explore the application of different marketing strategies and their signifcance to an airlines bottom line. Quality management provides companies with a global competitive edge. Learn a range of techniques to implement a quality management culture within your organization. Manage sales, pricing, inventory, and systems to capture revenue opportunities and remain competitive. Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Gain a broad understanding of Cargo 2000 and how this quality management system is implemented in the air cargo industry. Gain working knowledge and an understanding of dangnerous goods regulations. (Category 10)
4 3
$2,500 $2,200 $3,100
5 3 2 2 3 5 5 3 3 3 4 2 5 3 3 3 4 3 5 5 1 5 2 5 5 3 5
$2,500 $2,200 $900 $900 $1,200 $3,100 $1,700 $1,500 $1,200 $1,500 $1,500 $1,200 $2,500 $1,500 $2,200 $2,000 $2,200 $2,000 $2,000 $3,100 $700 $2,500 $1,500 $2,500 $2,500 $2,200 $2,000
Dangerous Goods Awareness - Passenger Handling Gain working knowledge and an understanding of dangerous goods Staff and Cabin Crew regulations. (Category 9 and 11) Dangerous Goods Awareness - Ramp and Warehouse Personnel Dangerous Goods Instructional Techniques Dangerous Goods Regulations - Initial Dangerous Goods Regulations - Instructor Refresher Dangerous Goods Regulations Recurrent Gain working knowledge and an understanding of dangerous goods and their potential hazards, in addition to applicable procedures for the transport of dangerous goods by air. (Category 5 and 8) Design and deliver Dangerous Goods Awareness (Category 5, 8, 9, 10,11,12) training for your company using IATA Dangerous Goods Regulations Manual. Learn about shipping dangerous goods, including: procedures, regulations, responsibilities, and best practices. (Category 6) Stay well-informed and refresh your knowledge of IATA/ICAO Dangerous Goods Regulations.
NEW!
NEW!
NEW!
NEW!
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Revalidate your 24-month ICAO/IATA DGR requirement with the latest ICAO and IATA amendments and directives. (Category 6) Stay well-informed and refresh your knowledge of IATA/ICAO Dangerous Goods Regulatory Updates Workshop Dangerous Goods Regulations. Learn about shipping dangerous goods, including: procedures, Dangerous Goods Regulations - Shipper & Packers regulations, responsibilities, and best practices. (Category 1 and 2) Learn technical aspects of shipping infectious substances by air Infectious Substance Transport (Division 6.2). Learn skills to handle international cargo and become proficient in International Cargo Operations and Documentation global regulatory and documentation requirements. Companies that understand customs around the globe have a International Customs Process and Documentation distinct market advantage. They eliminate delays, operate without fines and increase customer satisfaction and retention. Explore IATAs e-freight program: the technology, readiness Introduction to e-freight Implementation assessment, and how to implement the program. Gain working knowledge of IATAs Live Animals Regulations manual Live Animals Regulations to ensure animal safety and welfare on ground and in air. Master techniques to plan, build and manage world class air cargo Managing Air Cargo Operations operations. Learn best practices related to handling pharmaceutical cargo and Pharmaceutical Cargo Handling review healthcare industry logistics, needs, and trends. Develop crucial management tools to help lead and motivate your Professional Air Cargo Supervisor team to achieve higher productivity. Design and deliver Dangerous Goods Acceptance (Category 6) Professional Skills for DGR Instructors training for your company using IATA Dangerous Goods Regulations Manual. Regulations on the Transport of Radioactive Material Learn best practices for transporting radioactive material by air. Develop and manage an integrated Safety Management System tailored for cargo. Gain working knowledge of IATAs Perishable Cargo Regulations to ship perishables safely. Understand the impact of SIS on cargo interline billings, and how to prepare for its implementation as per the ISPG. Understand the impact of SIS on Miscellaneous and UATP interline billings, and how to prepare for its implementation as per the ISPG. Negotiation Strategy has a magical ring. But learn what it really means and how can you put it to work. Gain knowledge required to handle, transport and manage ULD within your operations.
NEW!
Safety Management Systems for Cargo Shipping Perishable Cargo Simplified Interline Settlement - Cargo Simplified Interline Settlement - Miscellaneous
NEW!
Strategy and Negotiation for Air Cargo Professionals ULD Handling Fundamentals
110
Civil Aviation Management and Safety

Advanced Safety Management Systems Air Transport Economics
Further your knowledge of SMS. Learn how manage a performancebased safety management system applicable to airline, airport, CAA and ANSP operations. Understand key issues in air transport economics, aviation management, business planning, and aviation policy and regulation.
5 5 3 5 2 5 5 3
$3,100 $3,100 $2,100 $3,100 $1,750 $3,100 $3,100 $2,500
Airborne Collision Avoidance System/T-CAS Training Understand ACAS standards and T-CAS advisories and resolutions. for Air Traffic Controllers & Pilots Understand aircraft airworthiness and maintenance requirements for FAA and JAA. Learn how to manage Emissions Monitoring Plans and reporting Aircraft Operations Awareness for Emissions to States for the EUs Emissions Trading Scheme (ETS) which Verifiers commences January 2012. Hone your leadership skills and master common problems as an AIS Supervisory Management AIS Supervisor. Reconcile the increasing demand for air transport with the need to Aviation and the Environment minimize its environmental impact. Reconcile the increasing demand for air transport with the need to Aviation and the Environment - University of Geneva minimize its environmental impact. Aircraft Airworthiness and Air Carrier Certification Aviation English Language Solution Aviation Fuel Management Improve your Aviation English to meet the ICAO level 4 language proficiencystandard. Develop best practices for jet fuel management.
NEW!
Varies with ICAO English Language Offered through Level found by Berlitz testing. 3 5 2 5 2 5 5 5 3 5 5 5 3 5 5 5 5 $2,100 $3,100 $1,750 $3,100 $2,000 $3,100 $3,100 $3,100 $2,100 $3,100 $3,100 $3,100 $2,100 $3,100 $3,100 $3,100 $3,100
Benchmarking and Best Practices for Air Navigation Learn benchmarking to improve service and performance for all Service Providers domains of Air Navigation Services. Biojet Fuel Workshop CAA Compliance with ICAO Standards and Recommended Practices (SARPS) Carbon Trading for Aviation Civil Aviation Management CNS/ATM Planning Master Class Collaborative Decision Making (CDM) CPDLC/Controller Pilot Data Link Communication Customer Service for CAAs and Air Navigation Service Providers Learn thefundamentals of biojet fuel and its essential role in the future of aviation. Learn how to develop a State aviation legal and regulatory reform project management plan for Civil Aviation Authorities. Understand Emissions Trading System (ETS) in the European Union. Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies. Learn the essentials of civil aviation management. Gain skills to effectively plan Air Navigation Services following the objectives of the ICAO Global ATM System. Collaborate using CDM to reduce aircraft ground turnaround time and save money. Fully understand the communications component of CNS/ATM. Improve customer relationship management and customer service for Civil Aviation Authorities and Air Navigation Service Providers.
Data Link Implementation in Europe - in conjunction Understand the Data Link Services Implementing Rule which with the EUROCONTROL Institute of Air Navigation supports the Interoperability Regulation in the Single European Sky Services (SES). Emergency Response Planning for CAAs and Air Navigation Service Providers
NEW!
Develop and implement an Emergency Response Plan for Civil Aviation. Go beyond prescriptive rules for air crew flight time limitations (FTL) and flight duty limitations (FDL) to performance based fatigue risk management. Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system. Learn how Global Navigation Satellite System (GNSS) is being used to overcome limitations of ground-based air navigation infrastructure. Gain an thorough understanding of human factors in aviation and their impact. Learn how to apply the ICAO Global Aviation Safety Plan and Global Aviation Safety Roadmap for Civil Aviation Authorities.
Fatigue Risk Management Systems Foundations of CNS/ATM Global Navigation Satellite Systems (GNSS) Human Factors in Aviation ICAO Safety Plan and Roadmap Implementation
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Civil Aviation Management and Safety continued from previous page

Integrated Management Systems Introduction to AIS Jet Fuel Price Risk Management Key Issues of Safety Management Systems for Civil Aviation Key Issues of Safety Management Systems for Civil Aviation Key Issues of Safety Management Systems for Civil Aviation Management of Aviation Quality and Service Managing Accident Prevention and Investigation Managing Aviation Policy and Regulation Managing the Safety Oversight Function Medical Issues in Aviation Operational Risk Management In Civil Aviation PANS-OPS Basic Instrument Procedures Design for ab initio procedures designers
NEW!
Integrate safety and quality standards to an ANS Management System to ensure safety, quality and efficiency. Gain an overview of Aeronautical Information Services (AIS). Learn key price risk management issues for jet fuel purchasing, derivative instruments, hedge strategy, and management of a fuel hedging program. Gain a rapid overview of the key issues of Safety Management Systems (SMS). Gain a rapid overview of the key issues of Safety Management Systems (SMS). Gain a rapid overview of the key issues of Safety Management Systems (SMS). Manage aviation quality and service with a systemic, process-driven approach. Based on ISO 9001:2008 Quality Management Systems - Requirements. Focus on safety through error management to meet the challenges of flight and ground safety management. Understand the management of aviation policy and economic regulation in civil aviation organizations. Understand the safety oversight responsibility for CAAs, and learn how to address findings of the ICAO Universal Safety Oversight Program (USOAP). Learn the latest about aviation health and safety issues from IATA. Learn about the concepts and techniques of risk management based on the ISO 3100:2009 standard. Design air traffic control procedures using ICAO Doc 8168 Procedures for Air Navigation Services Aircraft Operations (PANSOPS). Learn the principles of area navigation (RNAV) and the PBN concept, the difference between RNAV and RNP specifications, the different stages of the PBN implementation processes and know which navigation application supports which phase of flight. Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work. Gain an overview of the history of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design. Implement Performance-based Navigation (PBN): for CAAs, air navigation service providers and aircraft operators. Communicate safely using ICAO standard phraseologies. Improve safety by understanding aviation procedures from the perspective of your counterpart. Learn strategic management, Civil Aviation Master Planning and operational planning. Understand the Air Traffic Control principles of RVSM. Learn how to build a management system that integrates safety, quality and risk processes in aviation operations. Learn about ICAO Safety Management Systems (SMS). Understand how civil aviation regulatory and operational services are managed to meet national air transportation policies and objectives. Address strategic planning concepts and principles for civil aviation. Apply adult learning theory and competency-based training to train the trainers in CNS (Communication/ Navigation/ Surveillance), AIS (Aeronautical Information Services) and MET (Meteorology). Learn Aeronautical Information Management (AIM) for Aeronautical Information Services (AIS) experts. Better manage unusual and emergency Air Traffic Control situations.
5 3 2 1 2 3 5 5 5 5 3 5 20
$3,100 $2,100 $1,750 $1,300 $1,750 $2,100 $3,100 $3,100 $3,100 $3,100 $2,100 $3,100 $11,100
Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services Performance-based Navigation (PBN) Implementation Workshop Performance-based Navigation I - theory Performance-based Navigation II - how to implement Phraseology and Safety Training for Air Traffic Controllers and Pilots Pilot/ Air Traffic Controller Cooperation and Safety Planning and Strategic Direction in Civil Aviation Reduced Vertical Separation Minimum (RVSM) Safety and Quality Management System Processes Safety Management Systems for Civil Aviation University of Geneva Senior Civil Aviation Management Strategic Management for Civil Aviation Authorities
4 5 5 5 5 5 5 3 5 3 10 5 3 5 5
$3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $3,100 $2,100 $3,100 $2,500 $6,100 $3,100 $2,100 $3,100 $3,100
NEW!
Train the Trainer for CNS, AIS and MET Transition from AIS to AIM
Unusual/Emergency Situations for Pilots and Air Traffic Controllers
112
Fuel and the Environment

Aircraft Recovery Fuel Efficiency and Conservation
Learn how to manage an aircraft recovery event. Want to save 5% on your fuel bill? Perform a fuel efficiency audit of your own organization.
5 3
$3,700 $2,100
Ground Operations
Advanced Airport Operations Airport Emergency Planning and Management

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Airport Extreme Weather Operations and Planning
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Aircraft Loading Supervision
Airport Safety Management Systems
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Aircraft Turnaround Coordination
Aircraft Weight and Balance

NEW!
Business Aviation & FBO Ground Services Crisis Communications & Media Response Documentation Control & Passenger Assessment SGHA & SLA Workshop Station/Ground Handling Management
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Formalize your knowledge of airside and landside operations and practices. Prepare, coordinate, and manage your teams response to airport emergencies. Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Lead your ramp team towards consistent turnaround of multiple aircraft types. Learn the essential technical aspects of aircraft loading to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team. Understand and implement Safety Management Systems at aerodromes and airports. Lead your ramp team towards consistent turnaround of multiple aircraft types. Learn the essential technical aspects of aircraft servicing at the ramp to optimize use of ground service equipment and manpower. Ensure safe aircraft and ground operations by cultivating a safety culture within your team. Learn aircraft weight and balance theory, principles and practical tools for the completion of load sheet and load instructions. Learn from applied best practices in commercial airline ground operations to build a profitable business model. Meet special client expectations and deliver consistent service. Learn how to handle media in emergency situations. Gain communication skills to provide adequate information, and avoid common errors. Minimize the risk of immigration penalties. Learn aboutpassports and IDs, false documents, and passenger assessment techniques. Explore and maximize the use of IATA Standard Ground Handling Agreements (SGHA). Compile meaningful SLAs and carry out productive negotiations. Examine the functions and management requirements of Ground Handling in the passenger and cargo terminals and the ramp. Gain practical knowledge and tools in station control to perform as a safe and efficient Ground Operations Coordinator.
5 5 5
$3,700 $3,700 $2,500
$2,500
$3,700
$2,900
5 3
$3,100 $2,000 $2,000
NEW!
3 5 5 4
$2,000 $2,100 $3,900 $2,700
NEW!
Station Operations Control
International Aviation
Course Title
Following are Distance Learning courses. Computer access is required.

Description Course Duration (Days) NonMember Price*
Air Transport Fundamentals Air Transport Fundamentals with Harvard ManageMentor Airline Cabin Crew Training Airline Customer Service
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services. Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services. Prepare yourself to start your career as an airlinecabin crew member. Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
at own pace at own pace at own pace at own pace
$475 $1,150 $475 $475
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International Aviation continued from previous page

Airline Finance and Accounting Management Airline Revenue Management Airport Operations Airport Ramp Services
Analyse and control your airlines financial performance. Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability. Starting a carreer or wishing to expand your knowledge in airports? Get the essantial knowledge you need to succeed. Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jumpstart your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently. This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications. An interactive, flexible and cost-effective way of learning about implementing best practices in airside safety. Control and supervise an airline station in a self-handled or outsourced environment. Master world geography, itinerary planning, and travel industry codes. This course will help participants and organizations understand the function, role and importance ofdeveloping and implementing aSafety Management System (SMS). Start with the essentials. Learn everything you need to know to launch a career in the airline industry. Start with the essentials. Learn everything you need to know to launch a career in the airline industry.
$475 $650 $475 $475
Aviation Security Awareness Basic Airside Safety Ground Operations Management IATA Geography in Travel Planning Introduction to Safety Management Systems (SMS) Introduction to the Airline Industry Introduction to the Airline Industry Harvard ManageMentor
at own pace at own pace at own pace at own pace at own pace at own pace at own pace
$375 $120 $970 $75 $225 $475 $1,150
International Cargo
Course Title

DGR Awareness - Cabin Crew, Passenger Handling and Security Personnel (Category 9, 11 and 12) DGR Awareness - Flight Crew and Load Planners (Category 10) DGR Awareness - Ramp and Warehouse Personnel (Category 5, 8) DGR Awareness (Category 4) IATA Air Cargo Rating IATA Cargo Introductory Course IATA Cargo Introductory Course for IATA-Harvard Diploma IATA Cargo Rating Course for IATA-Harvard Diploma IATA Cargo Rating course with Harvard ManageMentor IATA Dangerous Goods Regulations (DGR) - Initial
Comply with requirements to train cabin crew personnel, handling and security personnelin accordance with IATA DGR. This is an interactive, flexible and cost-effective course for individuals and organizations. Comply with requirements to train cabin crew personnel, handling and security personnelin accordance with IATA DGR. This is an interactive, flexible and cost-effective course for individuals and organizations. Train ramp and warehouse personnel to transport dangerous goods based on current IATA Dangerous Goods Regulations.This is an interactive, flexible and cost-effective course for individuals and organizations. Comply with requirements to train personnel not involved in transporting dangerous goods (DGR Training Workbook 5). Review basic cargo rating principles, rates and charges, advanced construction and combination principles, and Air Waybill completion. Develop a solid foundation for your cargo career by learning the fundamentals of cargo skills and procedures. Develop your cargo career by learning the fundamentals of cargo skills and procedures with IATA and Harvard ManageMentor, a core course of the IATA-Harvard Diploma in Leadership & Management. Develop your cargo career by learning the fundamentals of cargo skills and procedures with IATA and Harvard ManageMentor. Review cargo rates and charges, construction and combination rates, and completing air waybills with IATA and Harvard ManageMentor leading to the IATA-Harvard Diploma in Leadership & Management. Review cargo rates and charges, construction and combination rates, and completing air waybills with IATA and Harvard ManageMentor.
at own pace
$120
at own pace
$120
at own pace at own pace at own pace at own pace at own pace at own pace at own pace
$120 $120 $240 $310 $1,150 $560 $1,150
at own pace
$490
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International Cargo continued from previous page

IATA Dangerous Goods Regulations (DGR) Recurrent IATA Dangerous Goods Regulations (DGR) for IATA-Harvard Diploma IATA Dangerous Goods Regulations (DGR) with Harvard ManageMentor IATA Electronic Airwaybill (e-AWB)
Review IATA Cargo Dangerous Goods Regulations and understand the legality and the responsibility of shippers, agents, and airlines. Maintain your IATA qualification and receive current edition of IATA DGR Manual and Training Program Book 1. Review IATA Cargo Dangerous Goods Regulations and understand the legality and the responsibility of shippers, agents, and airlines. Designed for airlines and freight forwarder staff who intend to adopt e-AWB in countries where MP4 or MC99 has been signed and e-Customs modernization program is in place. The course is also beneficial to shippers, import and export agents, ground handling agents and customs agents. Use IATAs Live Animals Regulations manual to ship live animals safely and to comply with standards. Examine technical aspects and how to ship infectious substances by air (Division 6.2).
at own pace at own pace at own pace
$310 $240 $560
at own pace
$120
Live Animals Regulations Shipping Guidelines for Infectious Substances
$310 $310 $310 $170
Shipping Perishable Cargo / Temperature Sensitive Learn how to ship perishables safely, comply with standards, and Shipments master the use of IATAs Perishable Cargo Regulations. ULD Handling Awareness Train your new and existing staff using the first global standard ULD training program, knowing that your staff have achieved a global standard of competence.
Organization and Human Performance

Course Title Description

Course Duration (Days) NonMember Price*
Accounting and Finance for Non-Finance Managers Advanced Project Management (30PDUs) Advanced Train the Trainer
Understand accounting terms and concepts; learn about financial statements and their construction. Build your project management experience by sharing tools and tips with other experienced managers. Advance your instructor skills to prepare, manage, conduct, facilitate, and evaluate training. Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises. Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations. Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty. Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty. Learn how performance measurements enhance your organizations ability to deliver on its mission. Explore how effective communication skills is crucial to the success of a business. Transform the Human Resources function to be an essential and effective partner in developing and executing your organizational strategy. Systematically design, develop, implement, and evaluate training using an instructional design model. Launch your career in training with a solid foundation of what it takes to be a good instructor. Sign better deals by improving your tactics and techniques. Examine competitive advantage, government and economic changes, global reach, and strategic agility carried out by successful business leaders. Lead talent development and plan the succession for the sustainability of your organization.
3 5 3
$2,000 $2,500 $2,000 Available on-site; contact a sales representative for a customized quote
Change Management
Corporate Risk Management Customer Service Customer Service Drive Corporate Performance Effective Communication Skills Human Resources Management Instructional Design Instructional Techniques International Negotiation Skills
NEW!
5 5 3 5 5 5 5 5 5 3 3
$2,500 $2,200 $1,900 $2,500 $2,000 $2,500 $2,500 $2,500 $2,200 $2,500 $2,500
International Strategy Planning and Implementation Leadership Development and Succession Planning
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Organization and Human Performance continued from previous page

Lean - Six Sigma in Aviation Management of Training Managing Across Cultures Managing Across Cultures - University of Geneva Managing People Performance Monitoring and Controlling Multiple Projects (30 PDUs) Organization Development and Restructure Procurement and Contracts Management (30 PDU) Professional Selling and Account Management Skills
Understand lean management; focus on greater value to the customer by eliminating waste throughout business processes. Position training at the heart of organizational growth and improvement. Polish your skills and understand cultural awareness and communication as a service provider. Discuss cultural biases and develop and apply a culture model at various levels; understand how culture impacts management practice. Maximize the performance of the people you manage. Deliver high-quality projects while avoiding delays and cost overruns. Learn to analyze various management options to meet the organizational challenges in contemporary businesses. Learn how to properly manage and control the procurement process with your suppliers. Understand the subtle human interactions affecting your customers decision-making process to successfully close the sale.
5 5 3 3 5 5 5 5
$2,500 $2,500 $2,000 $2,500 $2,500 $2,500 $2,500 $2,500 Available on-site; contact a sales representative for a customized quote Available on-site; contact a sales representative for a customized quote
Project Management - University of Geneva (30 PDUs) Project Management Essentials (30 PDUs)
Learn how to develop a project management plan, define scope, and determine project requirements. Develop the skills required to effectively lead and manage successful projects. This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP). Learn about human performance, including assessing needs, work interactions, improvements, techniques, and cultural elements. 3 5
$2,500 Available on-site; contact a sales representative for a customized quote $2,000
Project Planning and Design
Training Needs Assessment
Quality and Airline Operations

Airline Passenger Services Aviation Internal Auditor Controlled Documentation Systems Flight Operations Management Ground Operations Documentation and ISAGO
NEW!
Internal Audit for Ground Service Providers Internal Audit Implementation & Control ISAGO for Auditor ISAGO for Ground Service Providers
Improve your technical and customer service skills to assist passengers according to industry standards. Learn to audit and assess for objective evidence of an organizations degree of compliance with regulatory and IOSA requirements. Understand the relationship between Quality Management, Aviation Auditing, and Airline Operations Documentation. Learn how to manage flight operations. Plan your recruitment, training programs, and support your staff and crew. Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered. Learn how to use objective evidence to measure compliance with corporate policies, regulations, ISAGO requirements and customer standards. Advance your audit performance and learn audit management techniques. Master how to conduct audits of the ground services providers with comprehensive training on ISAGO standards and methodology. Gain a comprehensive understanding of the ISAGO Program to prepare your operations for a successful audit.
5 5 4 5 5 4 3 3 3
$3,100 $3,100 $2,100 $2,500 $3,100 $2,200 $2,000 $2,000 $1,500
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Quality and Airline Operations continued from previous page

Course Title
NEW!
Description
NonMember Price*
QMS for Airlines QMS for Ground Service Providers QMS Implementation & Control
Gain the skills needed to implement a comprehensive quality system. Receive tools to develop and implement a Quality Management System that assists you in providing consistent customer service. Learn advanced techniques to manage QMS for airline operations and meet Integrated Airline Management System requirements.
4 4 3
$2,200 $2,200 $2,000
Revenue Accounting and Control

Advanced Passenger Proration Card Payment Policies & Fraud Prevention Fundamentals of Passenger Proration Integrated Approach to Passenger Revenue Accounting Passenger Interline Accounting & Control
NEW!
Assess your entitlement in accordance with the Multilateral Proration Agreements Passenger (MPA-P). Understand credit card transactions and fraud prevention. Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement Passenger (MPAP). Protect your revenue and increase productivity thorough review of the passenger revenue accounting and control activities. Apply the procedures and regulations of the Revenue Accounting Manual and IATA Resolutions. Understand the impact of SIS and how to prepare for its implementation as described in the Integrated Settlement Participation Guide (ISPG).
5 3 5 5 5 2
$2,500 $2,000 $2,500 $2,500 $3,100 $1,500
Simplified Interline Settlement (SIS)
Safety
Aircraft Accident Investigation Airside Operations - Safety Compliance CMC & Family Assistance CRM - Threat and Error Management Emergency Planning & Response Management
NEW!
Explore the origin and current practices of aircraft accident investigations with compliance to ICAO SARPS and investigation authorities. Identify and correct safety hazards while reducing costs. Learn about airline accountability, credibility, reputation, and survival based on the response after an incident or accident. Be prepared for the challenge of optimizing the human/ machine interface and improve crew performance through better coordination. Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and State regulations. Be prepared for the duties and responsibilities in the event of an aircraft emergency Learn how to conform with the new IOSA provisions on SMS and capitalize the safety and business benefits that SMS brings to organizations. Gain tools to run safer and cost-effective M&E operation. Develop and manage a safety management system, measure its performance, reduce costs, and build a safety culture. Design and execute an emergency plan with insight into ICAO, the National Transportation Safety Board, and State regulations. Learn a comphreensive methodology by which to implement SMS within an organization Learn how to meet SMS implementation challenges. Bring your operations plan to the class and address SMS implementation challenges through a hands on approach.
5 5 3 4 5 3 3 4 5 3 5 3 3
$2,500 $2,500 $2,000 $2,200 $2,500 $2,000 $2,000 $2,200 $3,100 $2,000 $3,100 $2,000 $2,000
Emergency Response Planning for Ground Service Providers IOSA-SMS Requirements MRM - Maintenance Resources Management SMS for Airlines SMS Implementation & Control
NEW!
NEW!
NEW!
SMS Implementation Methodology SMS Implementation Plan I SMS Implementation Plan II
NEW!
NEW!
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Travel and Tourism

Course Title

BSP Agent Best Practices and Common Solutions BSP Agent Billing Reports and Procedures BSP Agent Remittance Procedures BSP Essentials for Travel Agents BSP Essentials for Travel Agents: Final Examination BSP Standard Documents and Procedures
Comercializacin de productos tursticos
Cours dintroduction en voyage et tourisme Cours dintroduction en voyage et tourisme avec Harvard ManageMentor Cours dintroduction en voyage et tourisme avec IATA-Harvard Diploma
Curso para Consultores de Viajes
Curso Para Consultores de Viajes con HMM
Curso para Consultores de Viajes para el Diploma IATA-Harvard
e-Bueinsss para Agencias de Viajes Foundation in Travel and Tourism IATA Georgraphy in Travel Planning IATA Global Distribution Systems Fares and Ticketing Course Introduction to BSPlink
Identify common challenges faced by travel agents in BSP and gather solutions and best practices. Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. Become an internationally recognized specialist in BSP operations and functionality through this 6-module course. Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate. Minimize costs through a better understanding of ticketing authority and the traffic documents used in BSP, including the VMPD. Aprenda a elaborar un plan de comercializacin para una agencia de viajes, definir las estrategias de segmentacin para la confeccin de la oferta y desarrollar mecanismos de control para el seguimiento y control de la comercializacin. Apprendre les rudiments aux agents de voyage: gographie, tarification, e-billetterie, service clientle, technologie, fonctionnalit GDS. Apprendre les rudiments aux agents de voyage: gographie, tarification, e-billetterie, service clientle, technologie, fonctionnalit GDS. Apprendre les rudiments aux agents de voyage: gographie, tarification, e-billetterie, service clientle, technologie, fonctionnalit GDS. En este curso adquirirs los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificacin de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminologa de la industria y la codificacin, citan las tarifas areas internacionales y comprender las caractersticas de e-ticketing. Combine la capacitacin de los agentes de viajes con cursos de Harvard ManageMentor para desarrollar sus ventas y capacidades de gestin. En este curso adquirirs los conocimientos y habilidades para vender productos de viajes y servicios, gestionar la planificacin de itinerario, asesorar a los clientes sobre destinos y requisitos de viaje, aprender terminologa de la industria y la codificacin, citan las tarifas areas internacionales y comprender las caractersticas de e-ticketing. Conozca las claves para la definicin de una estrategia de negocio en internet para agencias de viajes. Learn travel sales essentials: geography, transportation, hotel, fares, e-ticketing, customer service, technology and GDS functionality. Master world geography, itinerary planning, and travel industry codes. Explore and interpret Global Distribution Systems Fares (GDS) by using mileage system pricing.
at own pace at own pace at own pace at own pace 1 at own pace
$69 $69 $69 $399 $150 $99
a su ritmo
$299
a votre rythme a votre rythme a votre rythme
$730 $980 $1,150
a su ritmo
$330
a su ritmo
$580
a su ritmo
$1,150
a su ritmo at own pace at own pace at own pace at own pace at own pace a su ritmo at own pace at own pace at own pace
$299 $730 $75 $385 $99 $69 $299 $605 $75 $660
Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality. Learn how the IATA Billing and Settlement Plan (BSP) works and Introduction to the BSP System and BSP Language how it benefits a travel agency. Conozca las herramientas para desarrollar una identidad digital Las Nuevas Formas de Comunicacin con el Cliente de tu agencia de viajes en internet, gestionar y fidelizar clientes a travs de redes sociales y ofrecer un asesoramiento multicanal. Build management skills in accounting, negotiation, marketing, and Managing the Travel Business product development. Essential strategies to ensure exceptional frontline customer Serving the Travel Customer service. Become a travel consultant specialist by learning approaches to Travel and Tourism Consultant selling travel and tourism.
118
Registration
Terms and Conditions for Classroom Registration
Registration Deadline
All registrations must be received no later than 21 days prior to the course start date. Late registrations will be accommodated, provided seats are available. Payments must be made without any set-off or counter claim and free of deduction or withholding. If you are required by law to withhold or deduct tax, then the amount of each invoice shall be treated as increased to the extent necessary to ensure that after any withholding or deduction IATA receives a net sum equal to the amount of the invoice.
Payment of fees
Fees are indicated per person and include course tuition and documentation. Fees do not include accommodation, meals or transportation. Fees are payable in US dollars and are published for:
Members:
IATA/ICAO/ACI Members/IGHC Members/GSSA Members/IATA Partners/Airport Advisors
Developing Nations Status Members:

IATA/ICAO/ACI Members/IGHC Members/GSSA Members/IATA Partners/Airport Advisors headquartered in Developing Nations (listed throughout as DNA).
Non-Members:
All other parties not listed above
NEW!
Token Payment option

A convenient new token payment option has been developed to aid you in enrolling employees in IATA courses throughout the year via an easy, one-time fee:
1. Simply call an ITDI center or

sales representative to open an account.
2. Deposit the budget allocated

toward your organizations training needs.
3. You will then receive a

traceable enrollment key number that can be forwarded to each employee whom would like to enroll in one of our courses.
119
Payment Notice
Complete payment must be received 4 weeks prior to the beginning of the course (or upon registration, whichever is later), or within 2 weeks of registration for the 20% early bird discount to remain valid. Failing receipt of payment, ITDI reserves the right to deny access to the course. ITDI does not accept cash payment.*
Bank wire transfers should be made to**:

IATA Account No: 400-749-8 Bank Number: 003 Branch Number: 00001 Royal Bank of Canada 1, Place Ville Marie Montreal, Quebec Canada H3C 3B5 Swift Code: ROYCCAT2 ABA No./Routing No. (IBAN): 021000021
Bank Draft/Cheque or Money Order**

Made payable to IATA, drawn on a Canadian or U.S. branch of a bank. Your bank draft/cheque must be micro-encoded. *Terms and conditions are subject to change. Please visit www.iata.org/training/Pages/terms-conditions. aspx for details.
**Please include your name, organization and course title/code on your bank Wire Transfer/Bank Draft/
Cheque or Money Order to ensure that your payment is appropriately allocated.
Cancellation Policy
We offer a flexible cancellation policy: The course fee will be fully refundable should your cancellation request be made in writing and received by IATA at least 21 days prior to course commencement. Should IATA receive your cancellation notification less than 21 days prior to course commencement, the course fee will not be refundable. However, a colleague may take your place on the same course, without additional cost, upon written request to IATA at any time. Failure to attend a course for which you have registered, without having given prior notice to IATA (a no-show), will result in the loss of the course fee. In the event of insufficient enrolment, IATA reserves the right to cancel any course 21 days prior to course commencement, in which case course fee is fully refundable. IATA will not be liable for any other expenses incurred by course participants, i.e. air fare or hotel charges.
120
Membership Discounts
IATA Training and Development Institute offers special discounts to IATA Members and Strategic Partners around the world. Please refer to the lists below to see how your organization can benefit. Members
The following members receive a 15% discount off all regular priced IATA courses: IATA/IATA Member Airlines/IATA Strategic Partners/ICAO/ACI Members/IGHC Members/GSSA Members
Developing Nations Status Members

Members whose organizations are headquartered in developing nations are eligible for a 30% discount off all regular priced IATA courses.
Strategic Partners
Strategic Partners receive a 75% discount off the first two seats of any IATA course within a given year.
Member Reference List

IATA Member Airlines
www.iata.org/members
IATA Strategic Partners

www.iata.org/sp
ICAO Member States and Territories

www.icao.int
ACI Members
www.airports.org
Developing Nations Status Members

www.iata.org/dna-countries
IGHC Members
www.iata.org/ighc-directory
GSSA Members
www.iata.org/cargolink
IATA Authorized Training Centers Accredited Travel and Cargo Agencies*

*Agencies must provide IATA Accreditation Member number to qualify
121
Corporate Contacts
IATA in your region:
Asia Pacific
Mr. Lu LUO Direct Sales Representative Tel: +65 6499 2311 Email: luol@iata.org
Europe/Russia/CIS
Mr. Vyron Manousos LOUPASIS Direct Sales Representative Tel: +41 22 770 2565 Mobile: +41 78 880 35 62 Email: loupasisv@iata.org
The Americas
Ms. Monica VEGH REQUENA Direct Sales Representative Tel: +1 514 874 0202 ext 3540 Email: veghm@iata.org
China/North Asia
Ms. Rachel ZHANG Direct Sales Representative Tel: +86 108 571 9351 Tel: +86 13 90 11 92 355 Email: zhangl@iata.org
India/South Asia
Mr. Gurjit GILL ITDI Regional Training Business Development Manager Tel: +91 124 497 7111 Email: gillg@iata.org
Middle East/Africa
Mr. Rabih KIKANO Assistant Manager, Direct Sales Tel: +96 265 804 245 ext 1218 Email: kikanor@iata.org
122
Product Management
Mr. Ismail ALBAIDHANI Head, Global Partnership and Learning Innovation, ITDI IATA Training and Development Institute Tel: +1 514 874 0202 Ext. 3632 Email: albaidhani@iata.org Mr. Maurizio ANICHINI Head, Instructor-led Learning, ITDI IATA Training and Development Institute Tel: +41 22 770 2845 Email: anichinim@iata.org Ms. Isabella ANDERSON Product Manager, Cargo and DGR Training IATA Training and Development Institute Tel: +41 22 770 2895 Fax: +41 22 770 2681 Email: andersoni@iata.org Ms. Adelia CANDIDO Product Manager, Travel and Tourism IATA Training and Development Institute Tel: +1 514 874 0202 ext. 3433 Fax: + 1 514 390 6704 candidoa@iata.org Mr. Constantine HATZIGEORGIOU Product Manager, Aviation Studies lATA Training and Development lnstitute Tel:+1 514 874 0202 ext. 3131 Fax: +1 514 390 6704 hatzigeorgiouc@iata.org Mr. Elin LAMBREV Product Manager, Cargo IATA Training and Development Institute Tel: +1 514 874 0202 ext. 3462 Fax: +1 514 390 6704 lambreve@iata.org Mr. Denis LEBEL Product Manager, Quality & Airline Operations IATA Training and Development Institute Tel: +41 22 770 2885 Fax: +41 22 770 2681 Email: lebeld@iata.org Ms. Theresa LIGHT Product Manager, Airline Management and Law Training IATA Training and Development Institute Tel: +1 305 779-9861 Fax: +1 305 262-2654 Email: lightt@iata.org Mr. Eli MANDELAWY Product Manager, Aviation Security Training IATA Training and Development Institute Tel: +41 22 770 2975 Fax: +41 22 770 2681 Email: mandelawye@iata.org Mr. Dimitrios SANOS Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 Email: sanosd@iata.org Ms. Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 Email: stephensonk@iata.org Ms. Filipa TOSCANO Product Manager, Safety Training IATA Training and Development Institute Tel: +41 22 770 2897 Fax: +41 22 770 2681 Email: toscanof@iata.org
123
Stay connected.
Graduate from one of our courses and connect with fellow alumni in our IATA Training Alumni group.
IATA Training Alumni
IATATV
twitter.com/IATA
FOR MORE INFORMATION PLEASE VISIT

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Notes
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When once you have tasted ight, you will forever walk the earth with your eyes

Registration, Contacts and Course List

104 106 119 121 122

IATAS MISSION IS TO REPRESENT, LEAD AND SERVE THE AIRLINE INDUSTRY.

Empowering People and the Industry

For every industry segment, a solution.

30+ 50 150 300 300+ 400 10000 55000

An investment in your employees generates immediate returns.

trained through IATA Training Centers every year

global training institute dedicated to your success

trained through IATA Global Training Partners every year

Global, Academic and Industry Partners

IATA-Nanyang Business School

Executive MBA Air Transport Management

IATA-Nanyang Business School

Advanced Management Program in Air Transport (INAMP)

Advanced Studies in Aviation Management

IATA-Stanford Center For Professional Development

Aviation Management Certification Program

IATA-Harvard Business Publishing

Leadership and Management Diploma

CAE Inc. (CAE)

IATA Regional Training Partners (RTP)

Ghana Civil Aviation Authority (GCAA)

Singapore Aviation Academy

TALMA Training School

Turkish Airlines Inc. Aviation Academy

MIDDLE EAST AND NORTH AFRICA

GCAS - Gulf Centre for Aviation Studies

Gulf Aviation Academy

RUSSIA AND CIS

Egypt Air Training Center

Authorized Training Centers (ATC)

Accredited Training Schools (ATS)

IATA Training Centers

Geneva Training Center

IATA Training & Development Institute

Montreal Training Center

IATA Training & Development Institute

Miami Training Center

IATA Training & Development Institute

Singapore Training Center

IATA Training & Development Institute

Beijing Training Center

IATA Training & Development Institute

Delhi Training Center

IATA Training & Development Institute

Distance Learning Technology

Explore possibilities in:

International Cargo Training

IATA Diploma in Aviation Studies

International Travel and Tourism Training

Aviation Management Professional

Travel & Tourism Professional

Air Cargo Professional

sales representative in your region (see Corporate Contacts on page 122)

companys training requirements

together with your IATA regional sales representative

Air Navigation Services

Air Navigation Services Management

Advanced Air Traffic Control

Refresher Training for Air Traffic Controllers

Air Traffic Services Management