Can't Connect to Internet With Internet Explorer

Added 10/3/04
If no Internet application like IE, Outlook Express or other browsers are working, it may be due to corrupted Winsock registry entries.

First find out if you can connect to the Internet. Just trying to use a web browser is not the best test. Try pinging a site by both IP and Name If pinging by IP works, then you have a connection to the Internet and the Winsock registry entries are probably ok. If pinging by IP works but by Name doesn't, then likely you have DNS problem. If you can't ping by either one, then you may have corrupted Winsock registry entires. The basic steps are to: 1. Delete the corrupted Winsock registry entries 2. Import clean ones 3. Reboot the computer For All Operating Systems - Remove the old registry entries - Download Registry Entry Import the clean registry file for your particular operating system

For For For For

Win98 - Download Registry Entry ME - Download Registry Entry WindowsXP - Download Reg file Windows2000 - Download Reg file

After importing the appropriate registry key, reboot the computer

Hyperlinks Not Working

Updated 9/1/04
If you click on a hyperlink in a web page and only a blank window appears, 1. 2. 3. 4.

Go to Start / Run Then enter regsvr32 urlmon.dll Click Ok when finished If that single change does not resolve the problem, repeat the process by running the following additional entries:

regsvr32 regsvr32 regsvr32 regsvr32 regsvr32 regsvr32 regsvr32

Shdocvw.dll Msjava.dll Actxprxy.dll Oleaut32.dll Mshtml.dll Browseui.dll Shell32.dll (Windows XP and Windows 2000 only)

There have been several instances where the previous tip using regsrv32 does not solve the problem with hyperlinks not working. In this case try: 1. 2. 3. 4. Open Internet Explorer Go to Tools / Internet Options Click on the Programs tab Click on the Reset Web Settings button