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Founded in year 1902 Business was highly diversified Sales of $14 billion 3900 profit centers, 47 divisions and operations across 57 countries Andy Wong manager of Optical Systems Target:25% sales from last 5 years product 30% sales from last 5 years product
Wong faced the problem of getting the expenditure sanctioned from the senior management
Optical Systems has been losing money since 1979 as a business unit
Started as a mining company and then shifted to sandpapers Two basic products
Waterproof Sandpaper Adhesive Tape
Large R&D infrastructure was developed and 6-7% of sales were incurred on R&D Implementation of the 15% Rule Company had the objective of a 10% sales growth and each business unit was expected to contribute to that
Operations became more globalized As a result the management was more centralized and disciplined After 1986 Alan Jacobson took over as the CEO The traditional approach changed into a more technology driven approach and more of financial commitments were made In 1991 DeSimone took over as the CEO Focus was on the new innovations which was 3Ms legacy
Optical system business unit developed in 1979 Main objective was to exploit the light control film The optical microlouver technology was expected not to meet the targets Hence this was collated with other optical technologies In spite of that the unit was losing money at a rate of $3-$5 million every year Downsizing in terms of financial commitments were made
Focus shifted more towards developing a core technology and unique competencies Presently more focus was on new inventions rather on operation realities Hence a three year manufacturing strategy was developed
Process Streamlining Process Streamlining Extrusion Process
Manufacturing costs b/w 1987-90 were expected to come down by 50% The OS unit was merged with SSSD
Main challenge was to address the declining sales volume No new applications were developed to replace the od ones Three Initiatives taken by Wong
From Ammunition to Aiming Device Tightening the Standards Testing the Business
Need to capture more external opportunities by using the internal assets As a result Wong needed a marketing manager Rob Noirjean joined as marketing manager in 1990
Major potential markets were identified for e.g. Museum lighting, ATM, Government computing etc
Each segment had some problems as a result Rob identified a new segment as the corporate computing
Pricing strategy
Retail price to be $140 100% mark up for distributers
Hurdles
Growth stalled due to two basic problems: - Requirement of different sizes of screens - Perceived value of the screen costing over $100 Screen created an uncomfortable glare
Way forward
The new multiprotection filter : -Reposition to Antiglare filter -Total market potential of $32.7 million -CAGR of 20.3%
Antiglare filter market estimated to become $70 million by 1991, growing at 20 % annually Four major players in antiglare filter market
Acco
Strong supplier to office supply market, have good channel access Market share of 14%
Polaroid
Sell low cost plastic filters to both computer and office supply distributers Market share of 10%
Fellowes
Strong supplier to office supply channel, dont have privacy feature Market share of 13%
& DSMD
Additional features
Electrically conductive coating which would prevent dust
Developed a proprietary process for laminating coated glass with microlouver film Designed an inexpensive frame with all the competitors features
Derive the cost estimates and sales forecasts to the product concepts and design parameters Development of risk assessments categorizing the various elements into various risk zones and building mitigation plans Forecasted a sale of $1 million in first six months faced a good deal of skepticism
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Try to get divisional funding Take the proposal to one of the mentors
Comment Counter-argument Product has been transformed, after analyzing the market and identifying an unmet need Exploratory nature of R&D high risk, high return 3M has been allowing several years of research (e.g. post-it notes) Support-argument Price Distributor prices of similar products Anti-glare screen: $40.77; Anti-glare + anti radiation + glass: $54 ( Average over all such products available in the market) Distributor price for multi-purpose filter = $79 Sales (quantity) There is no basis given in the case for such optimistic sales (apart from the project teams belief) More realistic estimates of price and sales need to be figured out.
Argument Strength
(Against) Slow process Sumitomo Chemical may launch -> fear of losing market a similar product (though not as share to competitors good as the one from 3M) (Against) More costly to acquire resource on its own -
Arguments (For)
Less costly to access existing resources rather than trying to acquiring them on its own
Comment (Counter-argument)
Hard to convince and get support from top management as well as managers of other divisions, given the history
Argument Strength
Arguments
(For) Personal contacts can be leveraged to get top management support
Comment (Counter-argument)
It is essential to get support from other divisions like COSD and DSMD, so top management support will not suffice Mentor will be conscious in approving the project due to profitability concerns
Argument Strength
Better forecasts
Conduct market research to find out the
Build a stronger business case, backed by realistic data Stronger case will help the unit to get support from other divisional managers and topmanagement
Paul Guehler
Approve
More disciplined approach (3-phase review passed) Highly Committed team Funding relatively low ($750K) Future of OS Unit at stake (promising project in pipeline)
Reject
Scenario
Andy Wong joined the OS division in 1984 The unit was losing $3 to $5 million per year & morale was low due to downsizing
Actions
Identified micro replication as the core technology of the unit Used formal & informal channels to recruit specialists Streamlined processes and emphasized operating realities Developed a manufacturing strategy that reduced costs by 50% and increased quality
Scenario
Wong took over as the business manager in 1989 Current products were deemphasized since they were not profitable
Wongs Actions
Recognized that they had the ammunition but not an aiming device Sought a professional marketing manager to address the situation and was asked to give up a technical position in exchange Hired Rob Noirjean through internal recruitment to focus the technology on the right products
Scenario
Paul Guehler replaced Rob Mitsch as divisional vice president Threatening & disciplined environment Give and Take strategy Reduced resource allocation Focus on 3 opportunities Computer filters Electronic display enhancement Automotive optics Wongs personal evaluations had been low for the past 3 years
Wongs Actions Four main responsibilities Attract & retain good people Build motivation & commitment Ensure progress towards objective Earn support of top management Adopted a 4 phased development approach Drew in experts from various divisions and did more with less Continued to support the privacy screen proposal & another risky project for electronic display enhancement
Changing management style more efficiency and profit driven (short-term) against traditional growth-driven style
Difficult targets for all business units, irrespective of their state in maturity cycle Paradox of exploitative and explorative efforts (efficiency vs. innovation)
Technology Drivers
High Focus on Innovation
Portfolio of large number of products
25% of sales from last 5 years products R&D 6-7% of sales
Pacing Program
Organizational Culture
Employees devote 15% time on non-program
activities Products belong to divisions but technology to the company Extensive informal networks Cross-divisional transfers
champions Balance between discipline and flexibility Committed to create an entrepreneurial environment
Transferable Yes
Organizational Culture
-Difficult to replicate the strong informal, crossdivisional network - Huge amount of time needed to develop a strong organizational culture
No
3M Growth Process
- Unique process
Difficult
-Leaders with an uncanny ability to identify creative projects that can add value
Yes