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  • Business Communication - Principles of Communication

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    Vibhu Krishna
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    Business Communication Principles of Communication. Use simple words Use single words for long phrases Eg. At all times At a later date At the present time always later now contd. 3 Avoid double entry Eg. Actual fact fact costs an amount of costs Use short sentences Use concrete expressions Eg. Goods are soon being dispatched Goods will be dispatched on ____ Avoid jargon Avoid ambiguity Completeness Completeness of facts Check for 5 'w' questions - who, what, where

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    Business Communication- Principles of Communication

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    Business Communication Principles of Communication. Use simple words Use single words for long phrases Eg. At all times At a later date At the present time always later now contd. 3 Avoid double entry Eg. Actual fact fact costs an amount of costs Use short sentences Use concrete expressions Eg. Goods are soon being dispatched Goods will be dispatched on ____ Avoid jargon Avoid ambiguity Completeness Completeness of facts Check for 5 'w' questions - who, what, where

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    13 views9 pages

    Business Communication - Principles of Communication

    Uploaded by

    Vibhu Krishna
    Business Communication Principles of Communication. Use simple words Use single words for long phrases Eg. At all times At a later date At the present time always later now contd. 3 Avoid double entry Eg. Actual fact fact costs an amount of costs Use short sentences Use concrete expressions Eg. Goods are soon being dispatched Goods will be dispatched on ____ Avoid jargon Avoid ambiguity Completeness Completeness of facts Check for 5 'w' questions - who, what, where

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 9

    Business Communication

    Principles of Communication

    Principles of Communication

    Clarity Completeness Conciseness Consideration Courtesy Correctness

    Clarity

    Clarity of thought

    What is the objective of communication? What is to be communicated? Choice of suitable medium

    Clarity of expression

    Use simple words Use single words for long phrases

    Eg. At all times At a later date At the present time

    always later now contd.


    3

    Avoid double entry Eg. Actual fact fact Costs an amount of costs Use short sentences Use concrete expressions Eg. Goods are soon being dispatched Goods will be dispatched on ____ Avoid jargon Avoid ambiguity

    Completeness

    Completeness of facts Check for 5 W questions who, what, where, when and why

    Conciseness
    Only relevant facts No repetition No verbosity Proper organization of message

    Consideration

    Respect for the readers point of view Avoid using I & we

    Eg. I want to express my sincere thanks for the good words

    Thank you for your kind words


    Avoid gender bias Emphasize positive & pleasant facts Impart integrity to your message
    7

    Courtesy

    Prompt reply Omit irritating expressions Eg. you are probably ignorant

    You neglected

    Apologize sincerely for omissions / Thank generously for favours

    Correctness

    Giving correct facts At an appropriate time (on time) In a suitable style

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