Abstract Attrition in IT-BPO not only pushes up costs incurred on the training of employees but also affects productivity

along with the ideal level of 'knowledge maturity' of the organization and the employees.The organizations having capacity to withstand its long lasting relationship with employees would survive in

the market place and others would fade away in the long run. The final solutions of IT-BPO lies in the stabilization of business operations and availability of trained and matured manpower in abundance and which may bring a long lasting solution for the high attrition the sector. More of committed of employees at all levels will help this industry to stabilize, grow and add value to the economic growth. A study on Reasons for high attrition rate in BPO
OBJECTIVES OF THE STUDY:

1. To understand the employee attrition in BPO 2. To study the level of satisfaction of employees at the BPO 3. To find the reasons for employee dissatisfaction 4. To suggest measure to overcome such dissatisfaction 5. To study the employees expectations from the BPO

QUESTIONNAIRE:

1. Name: 2. Age: 3. Gender: Married Single

4 .Marital status: 5. Education: a) Diploma b) UG c) PG d) 12 th 6. Company name:

7. Year of experience: a) 0-1 year b) 1-2 years

c) 2-3 years d) 3 & above 8. Income level: a) 5000-10,000 b) 10,000-15,000 c) 15,000-20,000 9. Timings: a) Day Shift b) Night Shift c) Rotational 10. Reasons for joining the job: a) Due to family situation b) Because of Trend c) Because of salary Other reasons --------------------

11. Are you satisfied with your work timings? a) Yes b) No 12. Are you able to balance your work life? a) Yes b) No

13. Would you consider to working in this organization on a long term basis a) Less than 6 months b) 1-2 years c) 3-5 years d) More than 5 years 14. Do you think your education compliments your job? a) Yes b) No 15. Does your expectations match your current job? a) Yes b) No 16. Are you comfortable with working at night shift? a) Yes b) No 17. Do you have any psychological barriers due to educational differences among your colleagues? a) Yes b) No 18. Do you prefer IT rather than BPO? a) Yes b) No If yes -------------------------19. How would you rate your pressure level in your work life a) Very high b) High

c) Not much d) Low e) Very low

Mark the followings: