Sato M-8400rv Service Manual

Industrial Bar Code Printers
SATO M-8400RV Service Manual
SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273
P/N 9001042 Rev C
SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273 Main Phone: (704) 644-1650 Technical Support Hotline: (704) 644-1660 Fax: (704) 644-1661 Copyright 1997 SATO America, Inc.
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Rev C SATO M-8400RV SERVICE MANUAL
Table Of Contents
SECTION 1. OVERVIEW & SPECIFICATIONS
Overview............................................................................................. 1-1 Physical Characteristics.................................................................... 1-2 Components ..................................................................................... 1-3 Ribbon ................................................................................................ 1-4 Installation Considerations .............................................................. 1-5 Interface Connections ....................................................................... 1-6 Switches and Sensors ....................................................................... 1-7 Operator Panel/Displays.................................................................... 1-8 Optional Accessories ........................................................................ 1-9 Environment & Approvals ................................................................. 1-10 Print .................................................................................................... 1-11 Media, Sensing and Ribbon .............................................................. 1-12 Controls and Signals, Adjustments.................................................. 1-13 Interface Connections ....................................................................... 1-14 Processing ......................................................................................... 1-15 Character Fonts ................................................................................. 1-16 Bar Codes and Other Features ......................................................... 1-17 Page 1 2 3 5 5 5 6 8 10 10 11 11 12 13 13 13 15
SECTION 2. CONFIGURATION
Dip Switch Settings ........................................................................... 2-1 Default Settings.................................................................................. 2-2 Printer Adjustments........................................................................... 2-3 Advanced Mode Settings and Adjustments..................................... 2-4 Printing Test Labels........................................................................... 2.5 17 27 28 32 43
SECTION 3. INTERFACE SPECIFICATIONS

Overview............................................................................................. 3-1 Interface Types................................................................................... 3-2 Receive Buffer.................................................................................... 3-3 RS232C Serial Interface..................................................................... 3-4 Centronics Parallel Interface............................................................. 3-5 Accessory (EXT) Connector.............................................................. 3-6 45 45 46 47 55 57
SECTION 4. ELECTRICAL CHECKS AND ADJUSTMENTS

Overview............................................................................................. 4-1 Steps Prior to Adjustments .............................................................. 4-2 Power Supply Checks........................................................................ 4-3 Reflective I-Mark Label Pitch Sensor Adjustment ....................... 4-4 See Thru (Gap) Pitch Sensor Adjustment ........................................ 4-5 Ribbon Sensor Adjustment ............................................................... 4-6 Pitch Offset Adjustment (User) ......................................................... 4-7 Pitch Offset Adjustment (Service) .................................................... 4-8 Feed/Backfeed Adjustment - Tear Off Mode .................................... 4-9 Feed/Backfeed Adjustment - Cutter Mode ....................................... 4-10 Feed/Backfeed Adjustment - Dispenser Mode................................. 4-11 59 60 61 63 65 67 68 69 70 71 72
i
Rev C SATO M-8400RV Service Manual
Table Of Contents
SECTION 5. MECHANICAL ADJUSTMENTS
Overview .............................................................................................5-1 Ribbon Clutch Adjustments ..............................................................5-2 Ribbon Guide Plate Adjustment ........................................................5-3 Print Head Position Alignment ..........................................................5-4 Print Head Balance Adjustment ........................................................5-5 Print Head Pressure Check................................................................5-6 Feed Roller Adjustment (Label Tracking) .........................................5-7 Pitch Sensor Modification for Sensing R-Corner Notch Tags .....5-8 Timing Belt Tension Adjustment.......................................................5-9
Page
73 74 77 78 79 80 81 83 84 85 86 88 90 92 94 97 99 101 104 106 109 111 113 114 115 116 117 119 120 120 122 123 124 128 131 132 137 140 142 147
SECTION 6. REPLACEMENT PROCEDURES

Overview .............................................................................................6-1 Replacing Fuses .................................................................................6-2 Replacing the Print Head ...................................................................6-3 Replacing the Main Circuit Board .....................................................6-4 Replacing the Power Supply .............................................................6-5 Replacing the Label Pitch Sensor Assembly ...................................6-6 Replacing the Label Out Sensor Assembly......................................6-7 Replacing the Ribbon Motion Sensor ...............................................6-8 Replacing the Ribbon Drive Clutch Washers ...................................6-9 Replacing the Timing Belts................................................................6-10 Replacing the Platen ..........................................................................6-11 Replacing the Stepper Motor .............................................................6-12 Replacing the LC Display and Keyboard PCB Display ....................6-13
SECTION 7. FACTORY RESETS

Overview .............................................................................................7-1 Resetting the Printer (Test Print).......................................................7-2 EE Prom Clear All ...............................................................................7-3 Clear Counter Heads ..........................................................................7-4 Clear Cutter Counter ..........................................................................7-5
SECTION 8. TROUBLESHOOTING
Overview .............................................................................................8-1 Initial Checklist ...................................................................................8-2 Troubleshooting the Centronics (Parallel) Interface........................8-3 Troubleshooting the RS232C (Serial) Interface................................8-4 Error Signals.......................................................................................8-5 Troubleshooting Tables .....................................................................8-6 Head Pattern Examples......................................................................8-7
SECTION 9. OPTIONS
Overview .............................................................................................9-1 Memory Card ......................................................................................9-2 Label Dispenser Unit ..........................................................................9-3 Label Rewinder Unit ...........................................................................9-4 Label Cutter Unit.................................................................................9-5 Calendar ..............................................................................................9-6
ii
Section
1
Overview and Specifications
1-1 Overview
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SECTION 1 Overview & Specifications

1-2 Physical Characteristics

Depth Width TOP ACCESS DOOR
Height
REAR
LEFT SIDE
SIDE ACCESS DOOR FRONT
DIMENSIONS Width Depth Height Weight POWER REQUIREMENTS Voltage 100 - 115 V (+/- 10 %) 220 V (+/- 10 %) 50/60 Hz (+/- 1%) 50 Watts Idle 130 Watts Operating 10.4 in. (265 mm) 17 in. (430 mm) 13.5 in. (341 mm) 40 lbs (18 Kg)
Power Consumption
2
1-3 Components
TOP ACCESS DOOR RIBBON SUPPLY SPINDLE DIP SWITCH CONFIGURATION TABLE AND MEDIA LOADING PROGRAM
MEDIA HOLDER RIBBON REWIND SPINDLE SIDE ACCESS DOOR
LABEL ROLL RETAINER
LCD DISPLAY
SENSORS AND SWITCHES Refer to Section 1.7 HEAD LATCH
PRINT HEAD ASSEMBLY OPERATOR PANEL
PLATEN ROLLER
POWER ON/OFF SWITCH
LABEL SENSOR POSITIONING ADJUSTMENT
3
1-3 Components
POWER SUPPLY UNIT
MAIN PC BOARD
LCD BOARD LED BOARD (ON BACKSIDE OF PANEL)
TEAR OFF LABEL COVER
STEPPER MOTOR SHAFT TIMING BELTS
4
1-4 Ribbon
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1-5 Installation Considerations

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1-6 Interface Connections (Rear Panel)

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AC INPUT CONNECTOR:
5
1-7 Switches and Sensors
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RIBBON SENSOR: 7KHVHQVRUZLOOUHD.W WRWKHULEERQXQZLQGZKHQDSSUR[LPDWHO\ IHHWRIULEERQUHPDLQV7KLVVHQVRULVD PRWLRQGHWH.WRUWKDWVLJQDOVWKHSULQWHU ZKHQWKHULEERQVXSSO\LVWXUQLQJ7KLV VHQVRULVXVHGIRUERWKWKHULEERQHQGDQG ULEERQUHDUHQGVHQVLQJ:KHQHUURULV GLVSOD\HG5LEERQRXWQRWWXUQLQJ
6
1-7 Switches and Sensors (Cont.)

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
LABEL OUT SENSOR: 0L.URVZLW.KLV D.WLYDWHGZKHQPHGLDVWR.NLVRXWRUZKHQWKH 0HGLD+ROG'RZQLVLQWKHXSSRVLWLRQ$OO SULQWHURSHUDWLRQVVWRSDQGDQHUURUPHVVDJHLV GLVSOD\HGRQWKH/('
1-8 Operator Panel / Displays

7

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FINE TUNING - USE SOFTWARE FIRST PRINT POTENTIOMETER: 7RDGMXVW SULQWGDUNQHVVILQHDGMXVWPHQW OFFSET POTENTIOMETER: 7RDGMXVW ED.NIRUZDUGIHHGIRU GLVSHQVHU.XWWHUWHDUEDUSRVLWLRQ PP PITCH POTENTIOMETER: $GMXVWVKRPH SRVLWLRQRIWKHODEHOPP$IIH.WV VWRSSRVLWLRQRIODEHOIHHGSULQWSRVLWLRQ DQGGLVSHQVHSRVLWLRQ DISPLAY POTENTIOMETER: 8VHGWR DGMXVWWKHOLJKWLQJLQWHQVLW\.RQWUDVWRI WKH/('6
8
1-8 Operator Panel / Displays (Cont.)
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9
1-9 Optional Accessories

ACCESSORIES Memory Expansion Refer to Section 9 for installation instructions. Two slots for PCMCIA Memory Cards (up to 2MB each) that can be used for Graphic File storage, print buffer expansion, format storage and downloaded TrueType font storage. Internal attachment allowing labels to be peeled from backing for immediate (on demand) application. Backing is not rewound. External option rewinds labels onto a roll after they are printed. Internal attachment allowing labels to be cut at specified internals. Controlled through programming. An internally mounted Date/Time clock that can be used to date/time stamp labels at the time of printing. Coax/Triax Adapter. Coax I/F emulates an IBM 3287-2 printer with a standard Type A BNC connector. Twinax I/F emulates IBM 5224, 5225, 5226 or 4214 printer with autoterminate/cable-through capabilities.
Label Dispenser
Label Rewinder Label Cutter
Real Time Clock & Calendar Coax/Twinax Interface
1-10 Environment & Approvals

ENVIRONMENTAL Operating Temperature Storage Temperature Operating Humidity Storage Humidity Electrostatic Discharge REGULATORY APPROVALS Safety RFI/EMI UL, CSA FCC Class A 410 to 1040F (50 to 400C) -00 to 1040F (-200 to 400C) 15-85 % RH, non-condensing Max 90% RH, non-condensing 8KV
10
1-11 Print
PRINT Method Speed (User Selectable) Print Module (Dot Size) Resolution Maximum Print Width Maximum Print Length (Expanded Print Length) Maximum Print Length with 2MB Memory Card Direct or Thermal Transfer 2 to 10 ips 50 to 250 mm/s .0049 in. .125 mm 203 dpi 8 dpmm 4.1 in. 104 mm 14 in. 356 mm 49.5 in. 1249 mm
1-12 Media, Sensing, and Ribbon

MEDIA Minimum/Maximum Width Minimum/Maximum Length Type Caliper (thickness) Roll OD (max) Core ID (min) Core ID (Recommended) 11
SATO M-8400RV Service Manual Rev C
.87 in to 5.0 in. (22 mm to 128 mm) .5 in. to 19.7 in. (12.7 mm to 500 mm) Die Cut Labels, Fan Fold, Tag Stock or Continuous Maximum .010 in. (.25 mm) including backing paper 8.6 in. (218 mm), Face-In Wind 1.5 in. (38 mm) 3 in. (76 mm)
1-12 Media, Sensing, and Ribbon

SENSING See-Thru for labels or tags Reflective I- Mark Continuous Form RIBBON Maximum Width Length Thickness 4.4 in. (111 mm) 1475 ft. (450 m) 4.5 micron, Face-In Wind Movable Movable Sensor not used (Software Controlled)
1-13 Controls and Signals, Adjustments

CONTROLS AND SIGNALS On-Line Power Label Ribbon Error LCD Panel On/Off-Line Switch Label Feed Switch Power On/Off Switch POTENTIOMETER ADJUSTMENTS Print Darkness Pitch Offset Display Front Panel Front Panel Front Panel Front Panel Green LED Green LED Red LED Red LED Red LED 2 Line x 16 Character Front Panel Front Panel Front Panel
12
1-14 Interface Connections

INTERFACE CONNECTIONS Parallel (Amp 36 pin) Serial (DB25S) Serial Protocol Centronics Compatible Standard RS232C (2400 to 19.2K bps) Standard Hardware Flow Control (Ready/Busy) Software Flow Control (X-On/X-Off) Bi-directional (ENQ/Response) ASCII Format
Data Transmission
1-15 Processing
PROCESSING CPU ROM DRAM 32 BIT RISC 1 Mbyte (4 M bit x 2) 2 MByte
1-16 Character Fonts

MATRIX FONTS U Font S Font M Font XU Font XS Font XM Font OA Font OB Font (5 dots W x 9 dots H) (17 dots W x 17 dots H) (24 dots W x 24 dots H) (5 dots W x 9 dots H) Helvetica (17 dots W x 17 dots H) Univers Condensed Bold (24 dots W x 24 dots H) Univers Condensed Bold (15 dots W x 22 dots H) OCR-A (20 dots W x 24 dots H) OCR-B
13
1-16 Character Fonts

AUTO SMOOTHING FONTS WB WL XB XL VECTOR FONT Helvetica Bold Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots 10 Font Variations WB Font (18 dots W x 30 dots H) Univers Condensed Bold WL Font (28 dots W x 52 dots H) Sans Serif XB Font (48 dots W x 48 dots H) Univers Condensed Bold XL Font (48 dots W x 48 dots H) Sans Serif
DOWNLOADABLE FONTS TrueType Fonts (Storage requires Optional Memory Expansion) CHARACTER CONTROL Expansion up to 12x in either the X or Y coordinates Character Pitch Control, 0 to 99 dots Line Space Control, 0 to 99 dots Journal Print facility 00, 900 ,1800 and 2700 Rotation
14
1-17 Bar Codes and Other Features

SYMBOLOGIES Bookland (UPC/EAN Supplemental) EAN-8, EAN-13 UPC-A and UPC-E CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 Data Matrix Maxicode PDF417 Ratios (where appropriate) Bar Height Rotation OTHER FEATURES Sequential Numbering Custom Characters Graphics Sequential numbering of both numerics and bar codes RAM storage for special characters Full dot addressable graphics, SATO Hex/Binary or PCX formats Form overlay for high-speed editing of complex formats 2:1, 3:1, 5:2 User definable bar widths 4 to 600 dots, User programmable 00, 900, 1800 and 2700
Form Overlay
15
16
Section
Configuration
2-1 Dip Switch Settings
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DIP Switch Panel
DIP SWITCH TABLE IS LOCATED ON BACK SIDE OF TOP ACCESS DOOR

17
SECTION 2 - Configuration
2-1 Dip Switch Settings (Cont.)

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RS232 Transmit/Receive Setting

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1 2 3 4 5 6 7 8
Parity Selection (DSW1-2, DSW1-3) 7KHVHVZLW.KHVVHOH.WWKHW\SHRISDULW\XVHGIRUHUURUGHWH.WLRQ DSW1-2 OFF OFF ON ON DSW1-3 OFF ON OFF ON SETTING No Parity Even Odd Not Used ON OFF
1 2 3 4 5 6 7 8
DSW1
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SECTION 2 Configuration
Stop Bit Selection (DSW1-4) 6HOH.WVWKHQXPEHURIVWRSELWVWRHQGHD.KE\WH DSW1-4 OFF ON SETTING 1 Stop Bit 2 Stop Bits ON OFF
1 2 3 4 5 6 7 8
DSW1
Baud Rate Selection (DSW1-5, DSW1-6) 6HOH.WVWKHGDWDUDWHESVIRUWKH56SRUW DSW1-5 OFF OFF ON ON DSW1-6 OFF ON OFF ON SETTING 9600 19200 4800 2400 ON OFF
1 2 3 4 5 6 7 8
DSW1
Communication Protocol Selection (DSW1-7, DSW1-8) 6HOH.WVWKHIORZ.RQWURODQGVWDWXVUHSRUWLQJ DSW1-7 OFF OFF ON ON
DSW1-8 OFF ON OFF ON
SETTING Ready/Busy X-on/X-Off Bi-Directional Not Used ON OFF

1 2 3 4 5 6 7 8
DSW1
19
Print Mode Selection (DSW2-1) 6HOH.WVEHWZHHQGLUH.WWKHUPDOSULQWLQJRQWKHUPDOO\VHQVLWLYHSDSHUDQGWKHUPDOWUDQVIHU SULQWLQJXVLQJDULEERQ DSW2 DSW2-1 OFF ON SETTING Therm Xfr Direct Therm OFF
1 2 3 4 5 6 7 8
ON
Sensor Type Selection (DSW2-2) 6HOH.WVEHWZHHQWKHXVHRIDODEHOJDSRUDUHIOH.WLYH,0DUNGHWH.WRU DSW2-2 OFF ON SETTING Gap I - Mark ON OFF
1 2 3 4 5 6 7 8
DSW2
Head Check Selection (DSW2-3) :KHQVHOH.WHGWKHSULQWHUZLOO.KH.NIRUKHDGHOHPHQWVWKDWDUHHOH.WUL.DOO\PDOIXQ.WLRQLQJ Hex Dump Selection (DSW2-4) 6HOH.WV+H['XPSPRGH DSW2-4 OFF ON SETTING Disabled Enabled OFF
1 2 3 4 5 6 7 8
DSW2 DSW2-3 OFF ON SETTING Disabled Enabled OFF

1 2 3 4 5 6 7 8
ON
DSW2 ON
Receive Buffer Selection (DSW2-5) 20


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1 2 3 4 5 6 7 8
Protocol Control Code Selection (DSW2-6 & DSW2-7) 6HOH.WVWKH.RPPDQG.RGHVXVHGIRUSURWR.RO.RQWURO DSW2-6* Reserved Reserved DSW2-7 OFF ON SETTING Standard Non-Std. ON OFF
1 2 3 4 5 6 7 8
DSW2
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Selecting Protocol Control Codes
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21
Selecting Protocol Control Codes (Cont.)

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Download Command Structure
Reset
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22
Selecting Protocol Control Codes (Cont.) Download Procedure
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23
Selecting Protocol Control Codes (Cont.)

CONTROL CHARACTER STX ETX ESC Null ENQ Can Off-Line STANDARD DSW2-7 OFF 02 Hex 03 Hex 1B Hex 7E Hex 05 Hex 18 Hex 40 Hex NON-STANDARD DSW2-7 ON 7B Hex = { 7D Hex = } 5E Hex = ^ 7E Hex = ~ 40 Hex = @ 21 Hex = ! 5D Hex = ] DESCRIPTION Start of Data End of Data Command code to follow Cutter command Get printer status, Bi-Com mode Cancel print job, Bi Com mode Take printer Off-Line
M84XX Compatibility (DS2-8) )RUHPXODWLQJ0VRIWZDUH6KRXOGEHXVHGRQO\LISUREOHPVDUHHQ.RXQWHUHGZKHQ XVLQJH[LVWLQJ0VRIWZDUH ON DSW2-8 OFF SETTING OFF (Normal Operation) M-8400 Compatibility ON OFF
1 2 3 4 5 6 7 8
DSW2
Mode Selection (DSW3-1 and DSW3-2) 6HOH.WVWKHRSHUDWLQJPRGHRIWKHSULQWHU DSW3-1 OFF OFF ON ON DSW3-2 OFF ON OFF ON SETTING Batch/Continuous Tear Off Cutter Dispenser OFF
1 2 3 4 5 6 7 8
DSW3 ON
24
Label Sensor Selection (DSW3-3) (QDEOHVRUGLVDEOHVWKH/DEHO6HQVRU,IWKH6HQVRULVHQDEOHGLWZLOOGHWH.WWKHHGJHRIWKH ODEHODQGSRVLWLRQLWDXWRPDWL.DOO\,ILWLVGLVDEOHGWKHSRVLWLRQLQJPXVWEHXQGHUVRIWZDUH .RQWUROXVLQJ/LQH)HHG.RPPDQGV DSW3-3 OFF ON SETTING Sensor Used Not Used ON OFF
1 2 3 4 5 6 7 8
DSW3
Back Feed Selection (DSW3-4) :KHQ%D.N)HHGLVHQDEOHGWKHSULQWHUZLOOSRVLWLRQWKHODEHOIRUGLVSHQVLQJ.XWWLQJDQG UHWUD.WLWWRWKH.RUUH.WSULQWSRVLWLRQEHIRUHSULQWLQJWKHQH[WODEHO DSW3-4 OFF ON SETTING ON Disabled Enabled OFF
1 2 3 4 5 6 7 8
DSW3
External Signal Interface 7KH(;7.RQQH.WRURQWKHSULQWHUUHDUSDQHOLVLQWHQGHGIRUXVHZLWKWKHH[WHUQDOSULQWHU D..HVVRULHVVX.KDVODEHOUHZLQGHUVRUDSSOL.DWRUV7KHSLQ&HQWURQL.VW\SH.RQQH.WRU SURYLGHVD.KRL.HRIIRXUGLIIHUHQWRXWSXWVLJQDOVDORQJZLWKYDULRXVHUURU.RQGLWLRQV Print Start Signal Selection (DSW3-5) DSW3-5 OFF ON SETTING Disabled Enabled OFF
1 2 3 4 5 6 7 8
DSW3 ON
127(7KLVVZLW.KPXVWEHLQWKH21SRVLWLRQLID9HUL6.DQLVXVHGWR.RQWUROWKHSULQWHUYLD WKH(;7.RQQH.WRU
25
External Signal Type Selection (DSW3-6, DSW3-7) 6HOH.WVWKHW\SHRIRXWSXWVLJQDO DSW3-6 Off Off On On DSW3-7 Off On Off On SETTING Type 4 Type 3 Type 2 Type 1 ON OFF
1 2 3 4 5 6 7 8
DSW3
Refer to Section 3.6 for a description of the available external signal types. Repeat Print via External Signal (DSW3-8) $OORZVDQH[WHUQDOGHYL.HWR.RQWUROWKHUHSULQWRIWKHODEHOLQWKHSULQWEXIIHU 1RWH7KH',36ZLW.KIXQ.WLRQVOLVWHGLQ.RUSRUDWHWKHODWHVW ILUPZDUHUHYLVLRQVDWWKHWLPHRISULQWLQJ DSW3-8 OFF ON SETTING Disabled Enabled OFF
1 2 3 4 5 6 7 8
DSW3 ON
26
2-2 Default Settings

Switch Selections
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Software Default Settings

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Advanced Mode Default Settings Zero Slash: <(6 Auto Online <(6 Vert. Offset: Horiz: Input: Calendar Enabled: 12 Ignore CR/LF: 12 Print Darkness:
'()$8/76(77,1* &203/(7('
2Q.HWKHGHIDXOWRSHUDWLRQLV.RPSOHWHGD6$72'()$8/7&203/(7('PHVVDJH ZLOOEHGLVSOD\HGRQWKH/&'SDQHODQGDVLQJOHDXGLEOHVLJQDOZLOOEHKHDUG7KH SULQWHUVKRXOGEHSRZHUHGRIIZKLOHWKLVPHVVDJHLVEHLQJGLVSOD\HG7KLVVDYHVWKH GHIDXOWVHWWLQJVLQWKH((3520ZKHUHWKH\ZLOOEHDXWRPDWL.DOO\ORDGHGWKHQH[WWLPH WKHSULQWHULVSRZHUHGRQ
27
2.3 Printer Adjustments

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Power On
Normal/User Mode Print Test Labels
Advanced Mode Settings and Adjustments
POWER
Refer to Page 29
POWER+FEED
Refer to Page 43
POWER+LINE
Refer to Page 33
Load SATO Default Settings

Download User Defined Protocol Codes Reset to SATO Default Protocol Codes Print Hex Dump Label
POWER+FEED
Refer to Page 27
'()$8/76(77,1* &203/(7('
POWER+LINE + DSW2-7 =ON
Refer to Page21
POWER+LINE+FEED +DSW2-7=ON
Refer to Page 22
POWER, then DSW2-4 =ON
Print Buffer Hex Dump Label Refer to Page 20 Receive Buffer Hex Dump Label Refer to Page 21
Print Hex Dump Label
POWER + DSW2-4 =ON
28
Normal Mode
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User Mode
7RHQWHUWKH86(5PRGHSHUIRUPWKHIROORZLQJVWHSV STEP PROCEDURE 7KHSULQWHULVILUVWWDNHQRIIOLQHE\SUHVVLQJWKH/,1(NH\RQ.H7KHGLVSOD\ ZLOO.KDQJHWR2))/,1( 3UHVVWKH)(('DQG/,1(NH\VVLPXOWDQHRXVO\IRUPRUHWKDQRQHVH.RQG 7KHSULQWHUQRZGLVSOD\VWKHILUVW86(5PRGHDGMXVWPHQW3ULQW'DUNQHVV 127(5HIHUDOVRWRSDJHIRUSULQWGDUNQHVV VHWWLQJ7\SHDQG7\SHWKDWZRUNLQ.RQMXQ.WLRQ ZLWKWKHVHILQHDGMXVWPHQWVHWWLQJV
Print Darkness Setting
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1RWH7KHVHWWLQJ.DQEHRYHUULGGHQE\VRIWZDUH)LQHUDGMXVWPHQWV.DQDOVREHPDGHXVLQJWKH 35,17SRWHQWLRPHWHUVHWWLQJRQWKHDGMXVWPHQWSDQHO 29
Print Speed Adjustment

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Print Speed Setting
DSW2-8 OFF LSV LSV LSV LSV LSV
DSW2-8 ON LSV LSV LSV LSV LSV
7R.KDQJHWKHVHWWLQJSHUIRUPWKHIROORZLQJVWHSV STEP PROCEDURE 8VHWKH/,1(NH\WRVWHSWKHXQGHUOLQHG.XUVRUWRWKHGHVLUHGVHWWLQJ 2Q.HWKH.RUUH.WVHWWLQJLVXQGHUOLQHGSUHVVWKH)(('NH\WRD..HSWWKH VHWWLQJDQGDGYDQ.HWRWKHQH[WDGMXVWPHQW3LW.K2IIVHW 1RWH7KLVVHWWLQJ.DQEHRYHUULGGHQE\VRIWZDUH
Pitch Offset and Direction

7KHODEHOSLW.KLVWKHGLVWDQ.HIURPWKHOHDGLQJHGJHWKHHGJHWKDW.RPHVRXWRIWKHSULQWHU ILUVWRIDODEHODQGWKHOHDGLQJHGJHRIWKHQH[WODEHO7KHOHDGLQJHGJHSRVLWLRQRIWKHODEHO .DQEHDGMXVWHGUHODWLYHWRWKHSULQWKHDGPPLQLQ.UHPHQWVRIPPXVLQJWKH IROORZLQJSUR.HGXUH2Q.HWKHSRVLWLRQLVVHWLW.DQEHDGMXVWHGPPXVLQJWKH 3,7&+SRWHQWLRPHWHURQWKHDGMXVWPHQWSDQHO MOVED WITH MINUS (-) OFFSET ORIGINAL PRINT LINE MOVED WITH POSITIVE (+) OFFSET
LINE FEED DIRECTION
30
Pitch Offset and Direction Cont.
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31
Cancel Print Job
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2-4 Advanced Mode Settings and Adjustments

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Advanced Mode Flow Refer to the following pages for a full description of each setting
FEED KEY
FEED KEY
FEED KEY
Press FEED KEY to recycle back through the ADVANCED MODE SETUP section or press the LINE key to select the counters section. For the counters section refer to page 42.
33
2-4 Advanced Mode Settings and Adjustments

Zero Slash Setting
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Auto Online Setting
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34
Vertical Offset Setting
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Section
Interface Specifications
3
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SECTION 3 - Interface Specifications
3-2 Interface Types (Cont.)
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3-3 The Receive Buffer

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Single Job Buffer

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Multi Job Buffer

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Multi Job Buffer (Cont.)

Buffer Near Full DTR High or X-On DTR Low or X-Off 0 62K 64K
Fig. 3-1
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DTR Low or X-Off DTR High or X-On Buffer Available 0 56K 64K
Fig. 3-2
3-4 RS232C Serial Interface

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47
3-4 RS232C Serial Interface (Cont.)

Electrical Specifications Connector Cable '%30DOHIWPD[LPXPOHQJWK)RU.DEOH .RQILJXUDWLRQUHIHUWR&DEOH5HTXLUHPHQWVDSSURSULDWHWRWKH 56&SURWR.RO.KRVHQ +LJK 9WR9 /RZ 9WR9 PIN 25 PIN 14 PIN 13 PIN 1 '%6)HPDOH
Signal Levels
Pin Assignments
RS232C Interface Signals

PIN 1 2 3 DIRECTION Reference To Host To Printer FG (Frame Ground) TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (Bi-Directional protocol). RD (Receive Data) - Data to the printer from the host computer. SIGNAL DESCRIPTION
48


Pin Assignments (Cont.)
RS232C Interface Signals

PIN 4 DIRECTION To Host SIGNAL DESCRIPTION RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition. RTS is high and remains high unless the print head is open, (in this case, RTS would return to the high state after the print head is closed and the printer is placed back on-line) or an error condition occurs during printing (e.g., ribbon out, label out). CTS (Clear to Send) - When this line is high, the printer assumes that data is ready to be transmitted. The printer will not receive data when this line is low. If this line is not being used, it should be tied high (to pin 4). DSR (Data Set Ready) - When this line is high, the printer will be ready to receive data. This line must be high before data is transmitted. If this line is not being used, it should be tied high (to pin 20). SG (Signal Ground). DTR (Data Terminal Ready) - This signal applies to Ready/Busy flow control. The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the Single Job Buffer mode. It will also go low when the data in the buffer reaches the Buffer Near Full level.
To Printer
To Printer
7 20
Reference To Host
Ready/Busy Flow Control

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49

Cable Requirements HOST FG TD INTERCONNECTION PRINTER 1 FG (Frame Ground) 3 RD (Receive Data) 4 RTS (Request to Send) 5 CTS (Clear to Send) 6 DSR (Data Set Ready)
*
SG
20 DTR (Data Terminal Ready) 7 SG (Signal Ground)
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50

X-On/X-Off Flow Control
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*
SG
51

X-On/X-Off Flow Control (Cont.)
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Bi-Directional Communications
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*
SG
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Bi-Directional Communications (Cont.)
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53

Status Byte Definition, Bi-Directional Protocol ASCII HEX DEFINITION OFF-LINE 0 1 2 3 30 31 32 33 No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full ON-LINE, WAITING FOR DATA A B C D 41 42 43 44 No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full ON-LINE, PRINTING G H I J 47 48 49 4A No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full
ON-LINE, WAITING TO DISPENSE A LABEL M N O P 4D 4E 4F 50 No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full ON-LINE COMPILING PRINT JOB S T U V 54
53 54 55 56
No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full

Status Byte Definition, Bi-Directional Protocol ASCII HEX DEFINITION OFF-LINE, ERROR CONDITION a b c d e f g i j k 61 62 63 64 65 66 67 68 6A 6B Receive Buffer Full Head Open Paper End Ribbon End Media Error Sensor Error Head Error Memory Card Error Cutter Error Other Error Condition
3-5 Centronics Parallel Interface

Electrical Specifications Printer Connector Cable Connector Cable Length Signal Level AMP 57-40360 (DDK) or equivalent AMP 57-30360 (DDK) or equivalent 10 ft. or less High = +2.4V to +5.0V Low = 0V to -0.4V
Data Streams Single Job Buffer: The Single Job Buffer mode is not available when using the Centronics interface Multi Job Buffer: <STX><ESC>A..Job#1..<ESC>Z<ETX> <STX><ESC>A..Job#n..<ESC>Z<ETX> 1RWHWKDWIRUSDUDOOHO.RPPXQL.DWLRQVWKH67;DQG(7;.KDUD.WHUVDUHQRWUHTXLUHG
55
3-5 Centronics Parallel Interface (Cont.)

Centronics Parallel Interface Pin Assignments PIN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 FG +5V (Z=24K ohm) Frame Ground SIGNAL STROBE DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 ACK BUSY PTR ERROR SELECT DIRECTION To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Host To Host To Host PIN 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 FAULT To Host SIGNAL
STROBE Return
DIRECTION Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference
DATA 1 Return DATA 2 Return DATA 3 Return DATA 4 Return DATA 5 Return DATA 6 Return DATA 7 Return DATA 8 Return ACK Return
BUSY Return
PE Return
56
3-6 Accessory (EXT) Connector

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To Host
To Printer
57
3-6 Accessory (EXT) Connector (Cont.)

External Output Signal Types
Pin 13 Vcc = +5V
1 K ohm, W
+5V TYPE 1 0V 20 milliseconds +5V TYPE 2 0V +5V TYPE 3 0V +5V TYPE 4 0V Start Print (Label Feed Stop) End Print (Label Feed Stop)
Pin 1, 3 4 or 6 Signal Out
58
Section
4
Electrical Checks and Adjustments
4-1 Overview
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59
SECTION 4 - Electrical Checks and Adjustments
4-2 Steps Prior to Adjustments

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STEP
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TOP AND SIDE ACCESS DOORS
LEFT SIDE COVER
Fig. 4-1
(2) SCREWS
(2) SCREWS
Fig. 4-3
Fig. 4-2
60
Section 4 - Electrical Checks and Adjustments
4-3 Power Supply Checks

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Test Points &+ &+ &+ &+ &+ &+ &+ &+ Nominal Voltage WR9 WR WR WR Range 9 9 9 9
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61
4-3 Power Supply Checks

TEST PINS 1-10
VR 1-5
Fig. 4-4
Fig. 4-5
VR1 VR5
10
TEST PINS
MAIN CIRCUIT BOARD
Fig. 4-6
62
4-4 Reflective (Eye) I-Mark Label Pitch Sensor Adjustment

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63
4-4 Reflective I-Mark Label Pitch Sensor Adjustment (Cont.)
STEP
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

VR1 (PIN 1 & 7) ROTATE CLOCKWISE
Fig. 4-7
64

4-5 See Thru (GAP) Pitch Sensor Adjustment

5HTXLUHG(TXLSPHQW NOTE 1: It is important to use pressure sensitive label stock that is rated for use with thermal transfer printers using see through (transmissive) sensing. NOTE 2: Dip Switch setting for DSW2-2 must be in the OFF position for using this procedure. 7RDGMXVWWKH6HH7KUX3LW.K6HQVRUYROWDJHSHUIRUPWKHIROORZLQJVWHSV STEP PROCEDURE Refer to Section 4.2 for steps prior to adjustment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

65
4-5 See Thru (GAP) Pitch Sensor Adjustment (Cont.)
STEP
PROCEDURE +,*+/(9(/$'-8670(17*$3 ,I\RXDUHXVLQJDGKHVLYHODEHOVSRVLWLRQWKH.RPSOHWHODEHOID.HVWR.N DWWD.KHGWRWKHED.NLQJLQWKHVHQVRUVILHOGRIYLHZ,IXVLQJDWDJSRVLWLRQ WKHWDJVRWKHQRW.KLVQRWLQWKHVHQVRUVILHOGRIYLHZ&KH.NWKHYROWDJH UHDGLQJ,IWKHYROWDJHVKRZQRQ\RXUPHWHULVYROWVRUPRUHQRIXUWKHU DGMXVWPHQWLVUHTXLUHG*RWR6WHS ,IWKH+,*+/(9(/$'-8670(17YROWDJHLQGL.DWHGLQ6WHSLVOHVVWKDQ YROWV\RXPXVWUHSHDW6WHSDQGDGMXVW95WRDORZHUYROWDJHYDOXH7KH WDUJHWYDOXHVKRXOGEHYROWVOHVVWKDQWKHKLJKOHYHOYROWDJHREWDLQHGLQ 6WHS 7HVW\RXUDGMXVWPHQWE\SURSHUO\LQVWDOOLQJDUROORIODEHORUWDJVDQGDUROORI ULEERQ3RZHURQWKHSULQWHU:LWKWKHSULQWHU2))/,1(SUHVVWKH)((' NH\2QHODEHORUWDJVKRXOGIHHGDQGQRHUURUVKRXOGEHLQGL.DWHGRQWKH GLVSOD\

Fig. 4-8
66
4-6 Ribbon Sensor Adjustment

5HTXLUHG(TXLSPHQW 1XPEHU3KLOOLSV6.UHZGULYHU '&9ROWPHWHU 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW
STEP PROCEDURE
Refer to Section 4.2 for steps prior to adjustment &RQQH.WWKHSULQWHU$&SRZHU.RUGWRDJURXQGHG$&RXWOHW3OD.HWKH SRZHUVZLW.KLQWKH21SRVLWLRQ 2QWKHPDLQ.LU.XLWERDUGWXUQ95.OR.NZLVHWRWKHPD[LPXPSRVLWLRQ 5HIHUWR)LJ $WWD.KWKH'&YROWPHWHUQHJDWLYHOHDGWRSLQRIWKHWHVWSRLQWODEHOHG&+ *URXQGRQWKHPDLQ.LU.XLWERDUG$WWD.KWKH'&YROWPHWHUSRVLWLYHOHDG WRSLQRIWKH&+WHVWSRLQWRIWKHPDLQ.LU.XLWERDUG 7XUQWKHULEERQXQZLQGERVVVSLQGOHVORZO\XQWLOWKHORZHVWSRVVLEOH YROWDJHUHDGLQJLVGLVSOD\HGRQWKHYROWPHWHU,IWKHYROWDJHUHDGLQJLVQRW HTXDOWRRUOHVVWKDQ9'&DGMXVW95WRREWDLQWKDWUHDGLQJ 127(5LEERQGRHVQRWQHHGWREHORDGHGIRUWKLVDGMXVWPHQW

Fig. 4-9
67
4-7 Pitch Offset Adjustment (User)

(Use Pitch VR to adjust print position and Offset VR to adjust stop position.) 5HTXLUHG(TXLSPHQW STEP PROCEDURE 2QWKHIURQWSDQHOWXUQWKH3LW.K95WRWKH.HQWHUSRVLWLRQ 5HIHUWR)LJ 7XUQWKHSRZHURQZKLOHSUHVVLQJWKH)(('NH\ 3UHVVWKH/,1(NH\WRVHWWKH.XUVRURQ6PDOO 3UHVVWKH)(('NH\RQ.H9HULI\GLVSOD\ 3UHVVWKH/,1(NH\WRDGMXVWWKHSULQWZLGWK 3UHVVWKH)(('NH\WRLQLWLDWHWHVWSULQWLQJ3UHVV)(('NH\DJDLQWRVWRS SULQWLQJ $GMXVW3LW.K95ZKLOH.RQILUPLQJZLWKV.DOHRQWHVWSULQW5HSHDW6WHSLI QH.HVVDU\ $IWHUDGMXVWLQJWXUQWKHSRZHURII 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW

7ROHUDQ.HRI3LW.K95PP
Fig. 4-10
68
4-8 Pitch Offset Adjustment (Service)

(Use Pitch VR to adjust print position and Offset VR to adjust stop position.) 5HTXLUHG(TXLSPHQW STEP PROCEDURE 7XUQWKH3LW.K95WRWKH.HQWHUSRVLWLRQRQWKHIURQWSDQHODQG95RQWKH PDLQ3&%WRWKH.HQWHUSRVLWLRQ 5HIHUWR)LJ 3OD.HWKHSULQWKHDGLQWKHRSHQSRVLWLRQDQGWKH'6:RQWKHIURQW SDQHOLQWKH21SRVLWLRQ 7XUQRQWKHSRZHUZKLOHSUHVVLQJWKH/,1( )(('NH\V5HOHDVHZKHQ DQDXGLEOHWRQHLVKHDUG 3OD.HWKHSULQWKHDGED.NLQWKH.ORVHGSRVLWLRQDQG'6:LQWKH2)) SRVLWLRQ9HULI\GLVSOD\)D.WRU\0RGH 3UHVVWKH)(('NH\RQ.HDQGYHULI\GLVSOD\ 3UHVVWKH)(('NH\RQ.H 3UHVVWKH/,1(NH\WRLQLWLDWHWHVWSULQWLQJ3UHVV)(('NH\DJDLQWRVWRS SULQWLQJ $GMXVW95RQPDLQ3&%ZKLOH.RQILUPLQJZLWKV.DOHRQWHVWSULQW5HSHDW 6WHSLIQH.HVVDU\ 3UHVV)(('NH\WRVWRSWHVWSULQWWKHQWXUQWKHSRZHURII 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW

7ROHUDQ.HRI95RQPDLQ3&%PP
Fig. 4-11
Fig. 4-12
69
4-9 Feed/Backfeed Adjustment -Tear Off Mode

(Use Offset VR to adjust label stop position) 5HTXLUHG(TXLSPHQW STEP PROCEDURE 7XUQWKH2))6(795RQWKHIURQWSDQHOWRWKH.HQWHUSRVLWLRQ 5HIHUWR)LJ 7XUQWKHSRZHURQZKLOHSUHVVLQJWKH)(('NH\ 3UHVVWKH/,1(NH\WRVHWWKH.XUVRURQ6PDOO 3UHVVWKH)(('NH\RQ.H9HULI\GLVSOD\ 3UHVVWKH/,1(NH\WRDGMXVWWKHSULQWZLGWK 3UHVVWKH)(('NH\WRLQLWLDWHWHVWSULQWLQJ3UHVV)(('NH\DJDLQWRVWRS SULQWLQJ 7XUQ2))6(795WRDGMXVWODEHOVWRSSRVLWLRQ 3UHVV)(('NH\WRVWRSWHVWSULQWWKHQWXUQWKHSRZHURII 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW

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Fig. 4-13
70
4-10 Feed/Backfeed Adjustment-Cutter Mode

(Use Offset VR to adjust label stop position) 5HTXLUHG(TXLSPHQW STEP PROCEDURE 7XUQWKH2))6(795RQWKHIURQWSDQHOWRWKH.HQWHUSRVLWLRQ 5HIHUWR)LJ 7XUQWKHSRZHURQZKLOHSUHVVLQJWKH)(('NH\ 3UHVVWKH/,1(NH\WRVHWWKH.XUVRURQ6PDOO 3UHVVWKH)(('NH\RQ.H9HULI\GLVSOD\ 3UHVVWKH/,1(NH\WRDGMXVWWKHSULQWZLGWK 3UHVVWKH)(('NH\WRLQLWLDWHWHVWSULQWLQJ3UHVV)(('NH\DJDLQWRVWRS SULQWLQJ $GMXVWODEHO.XWSRVLWLRQZLWK2))6(795LQWKHULJKWSRVLWLRQ 3UHVV)(('NH\WRVWRSWHVWSULQWWKHQWXUQWKHSRZHURII 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW

Fig. 4-14
71
4-11 Feed/Backfeed Adjustment-Dispenser Mode

(Use Offset VR to adjust label stop position) 5HTXLUHG(TXLSPHQW STEP PROCEDURE 7XUQWKH2))6(795RQWKHIURQWSDQHOWRWKH.HQWHUSRVLWLRQ 5HIHUWR)LJ 7XUQWKHSRZHURQZKLOHSUHVVLQJWKH)(('NH\ 3UHVVWKH/,1(NH\WRVHWWKH.XUVRURQ6PDOO 3UHVVWKH)(('NH\RQ.H9HULI\GLVSOD\ 3UHVVWKH/,1(NH\WRDGMXVWWKHSULQWZLGWK 3UHVVWKH)(('NH\WRLQLWLDWHWHVWSULQWLQJ3UHVV)(('NH\DJDLQWRVWRS SULQWLQJ $GMXVWGLVSHQVHGODEHOHGJHSRVLWLRQZLWK2))6(795LQWKHULJKWSRVLWLRQ 3UHVV)(('NH\WRVWRSWHVWSULQWWKHQWXUQWKHSRZHURII 6PDOOIODWKHDGV.UHZGULYHUIRU SRWHQWLRPHWHUDGMXVWPHQW

Fig. 4-15
72
Section
Mechanical Adjustments
5-1 Overview
5
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73
SECTION 5 - Mechanical Adjustments
5-2 Ribbon Clutch Adjustments

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5-2.1 Ribbon Unwind Clutch Adjustment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

74
5-2 Ribbon Clutch Adjustments
RIBBON UNWIND SPINDLE
ADJUST NUT SET SCREW IS INSIDE ADJUST NUT
Fig. 5-1
RIBBON REWIND SPINDLE
600-800g (REWIND)
300-400g (UNWIND)
TENSION GAUGE
Fig. 5-2
EMPTY RIBBON CORES
75
5-2.2 Ribbon Rewind Clutch Adjustment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

76
5-3 Ribbon Guide Plate Adjustment

5HTXLUHG(TXLSPHQW 3KLOOLSV6.UHZ'ULYHU )ODWEODGH6.UHZ'ULYHU
,IWKHULEERQLVQRWVPRRWKD.URVVWKHJXLGHSODWHULEERQZULQNOHDQG DGMXVWPHQWLVUHTXLUHGSHUIRUPWKHIROORZLQJVWHSV STEP PROCEDURE &KH.NIRUHYHQULEERQWHQVLRQE\ZDW.KLQJWKHULEERQPRYHPHQWXQGHUWKH JXLGHSODWHDVLWPRYHVXSZDUGWRZDUGWKHULEERQUHZLQGVSLQGOH,ILW DSSHDUVXQHYHQZULQNOHVSUR.HHGWR6WHS5HIHUWR)LJ 5HSRVLWLRQDQGDGMXVWWKHULEERQJXLGHSODWHE\ORRVHQLQJWZRV.UHZVDQG PRYLQJWKHSODWHZLWKDIODWEODGHV.UHZGULYHU5HIHUWR)LJ

HEAD ADJUSTMENT PLATE
PRINT HEAD BRACKET

RIBBON GUIDE PLATE
MOVE UP OR DOWN WITH FLATBLADE SCREW DRIVER TO ELIMINATE RIBBON WRINKLE
Fig. 5.3
LOOSEN (2) SCREWS RIBBON
RIBBON GUIDE PLATE
Fig. 5-4
77
5-4 Print Head Position Alignment

5HTXLUHG(TXLSPHQW 7RDGMXVWWKHSULQWKHDGDOLJQPHQWDQGPDNHSULQWTXDOLW\.RQVLVWHQWD.URVVODEHO SHUIRUPWKHIROORZLQJVWHSV STEP PROCEDURE /RRVHQWKH.HQWHUDQGVLGHV.UHZVDWWD.KLQJWKHKHDGDGMXVWPHQWSODWHWR WKHKHDG 6OLGHKHDGDGMXVWPHQWSODWHIRUZDUGDQGED.NZDUGDOLJQLQJWKH.HQWHULQGH[ V.DOHDVDJXLGHWRDGMXVW7LJKWHQWKHV.UHZV 127(8VHWKHSULQWHGKHDGSDWWHUQDVDJXLGHWRHYHQSULQWSRVLWLRQ5HIHUWR 6H.WLRQ 3KLOOLSV6.UHZGULYHU
SCREWS
ALIGNMENT SCALE
Fig. 5-6 Fig.5-5

HEAD AJUSTMENT PLATE
REFER TO SECTION 8.7 FOR HEAD PATTERN EXAMPLES
78
5-5 Print Head Balance Adjustment

5HTXLUHG(TXLSPHQW 3KLOOLSV6.UHZGULYHU
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
INDEXING POINTER SHOWS HOW MUCH SHAFT END HAS MOVED UP OR DOWN, CHANGING HEAD BALANCE LOOSEN SCREW
Fig. 5-7
79
5-6 Print Head Pressure Check

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
TENSION GAGE HEAD ADJUSTMENT PLATE
PRINT HEAD BRACKET

RIBBON GUIDE PLATE
Fig. 5-9 Fig. 5-8

REMOVE (2) SCREWS
80
5-7 Feed Roller Adjustment (Label Tracking Adjustment)

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81
5-7 Feed Roller Adjustment (Label Tracking Adjustment)

MEDIA LID COVER
Fig. 5-10
ADJUSTMENT MARKS LOOSEN (TIGHTEN) (2) SCREWS MEDIA LID COVER
PLACE FLAT BLADE SCREWDRIVER IN SLOT AND ROTATE CW OR CCW
ADJUST SCREWS, BOTH ENDS (FOR FINE TUNING, ADJUSTS PRESSURE BETWEEN UPPER AND LOWER ROLLERS)
Fig. 5-11
82
5-8 Pitch Sensor Modification for Sensing R - Corner Notch Tags

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REMOVE ESNAP RING FROM ROD LABEL TEAR OFF COVER (2) SCREWS
PITCH SENSOR
Fig. 5-12
BACK SIDE OF LABEL TEAR OFF COVER
Fig. 5-13
83
Rev C
5-9 Timing Belt Tension Adjustment

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MOTOR MOUNTING SCREWS ACCESS FROM OPPOSITE SIDE TIMING BELTS
Fig. 5-14
LABEL TEAR OFF COVER (2) SCREWS
MOTOR MOUNTING SCREWS, (ACCESS THIS SIDE)
Fig. 5-15
84
Section
Replacement Procedures
6-1 Overview
6
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SECTION 6 - Replacement Procedures
6-2 Replacing Fuses

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Fig. 6-1
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6-2.2 Removing and Replacing the +5V Or +24V FUSE(s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

MAIN PC BOARD F2 = +5V FUSE F1 = +24V FUSE
Fig. 6-2
87
6-3 Replacing the Print Head

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88
Rev C
6-3 Replacing the Print Head

LABEL TEAR OFF COVER
CENTER SCREW
Fig. 6-3
(1) SCREW
Fig. 6.4
PRINT HEAD HEAD HOLDER ALIGNMENT PINS,
PRINT HEAD P.H. POWER CABLE
P.H. DATA CABLE
Fig. 6-5, 6-6

89
Rev C
6-4 Replacing the Main Circuit Board

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90
6-4 Replacing the Main Circuit Board
REMOVE (4) SCREWS TO DETACH PCB
DISCONNECT CABLES
DISCONNECT CABLES
REMOVE EPROMS
Fig. 6-7
91
6-5 Replacing the Power Supply

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Fig. 6-8
92
6-5 Replacing the Power Supply
REMOVE (2) SCREWS OPPOSITE SIDE CABLE CONNECTIONS
FUSE WIRING SCREWS
POWER UNIT SHOWN DETACHED
Fig. 6-8b
PCB SHOWN DETACHED
93
6-6 Replacing the Label Pitch Sensor Assembly

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94
Rev C Nov 1998 SATO M-8400RV Service Manual

SIDE FRAME LABEL COVER
Fig. 6-10
Fig. 6-9
SIDE FRAME
BRACKET
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Fig. 6-11
LABEL PITCH SENSOR MODULE IN POSITION
SENSOR MODULE SHOWN REMOVED
Fig. 6-12
95

DETACH (2) TOP CONNECTORS
Fig. 6-13
BACK PLATE
Fig. 6-14
SPRING PLATE, SHAFT & SENSOR
ACCESS OPENING BACK PLATE
T EXTRUSION OF MODULE
THIS END FORWARD
Fig. 6-16
T SLOT FOR MODULE EXTRUSION
Fig. 6-15
96
6-7 Replacing the Label Out Sensor Assembly (Micro Switch)

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97
6-7 Replacing the Label Out Sensor Assembly (Micro Switch)
LOOSEN SCREW REMOVE SCREWS LABEL LID
SENSOR CONTACT DOOR LATCH AND ANGLE SUPPORTS
SIDE PLATE SENSOR AND SCREWS (UNDERSIDE OF RAMP ASSEMBLY)
GROUP Fig. 6-16A
98
6-8 Replacing the Ribbon Motion Sensor

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99
6-8 Replacing the Ribbon Motion Sensor

UNWIND SPINDLE ASSEMBLY
Fig. 6-17
SENSOR AND MOUNTING SCREW SENSOR CONNECTOR
Fig. 6-18
(2) SCREWS ATTACHING SENSOR TO BRACKET
Fig. 6-19
CONNECTOR TO PCB
100
6-9 Replacing the Ribbon Drive Clutch Washers

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Fig. 6-21
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Fig. 6-22
COMPONENTS SHOWN ASSEMBLED
102

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103
6-10 Replacing the Timing Belts
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104
6-10 Replacing the Timing Belts

STEPPER MOTOR SCREW TO CARBON REWIND SHAFT
(1) SCREW COVER TO FRAME
Fig.6-23
BELT C
Fig. 6-24
BELT B
(2) SCREWS MOTOR TO FRAME
BELT A
Fig. 6-25
105
6-11 Replacing the Platen

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106

LABEL TEAR OFF COVER STEPPER MOTOR PLATEN
Fig. 6-26
SCREW & CLAMP
Fig. 6-27
PLATEN SHAFT, PULLEY, E SNAP RING
REMOVE ESNAP RING
Fig. 6-28
Fig. 6-29
SCREW & CLAMP
107

TILT PLATEN UP AND FORWARD TO DISPLACE PLATEN & COMPONENTS
Fig. 6-30
BACK PLATE
Fig. 6-31
BALL BEARING SUPPORT LOCATED AT BOTH ENDS OF SHAFT
BALL BEARING SUPPORT MUST BE SEATED IN RECESS
Fig. 6-32
BALL SUPPORTER CLAMP
Fig. 6-33
108
6-12 Replacing the Stepper Motor

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109
6-12 Replacing the Stepper Motor

LABEL TEAR OFF COVER STEPPER MOTOR
SENSOR AND SCREWS MOTOR
Fig. 6-34
Fig. 6-36
MOTOR SHAFT AND PULLEY
Fig. 6-35
110
6-13 Replacing the LC Display and Keyboard PCB Display

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111
6-13 Replacing the LC Display and Keyboard PCB Display
LC DISPLAY PANEL
(2) MOUNTING SCREWS
FRONT LEFT SIDE COVER SHOWN DETACHED FROM PRINTER
(2) MOUNTING SCREWS
KEYBOARD PCB DISPLAY PANEL
Fig. 6-37
112
Section
Factory Resets
7-1 Overview
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113
SECTION 7 - Factory Resets
7-2 Resetting the Printer (Test Print)

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7-3 EEProm Clear All

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115
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7-5 Clear Cutter Counter

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117
Test Print Sample
118
Section
Troubleshooting
8-1 Overview
8
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119
SECTION 8 - Troubleshooting
8-2 Initial Checklist

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8-3 Troubleshooting the Centronics (Parallel) Interface

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120
SECTION 8 Troubleshooting
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8-4 Troubleshooting the RS232C (Serial) Interface

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122
8-5 Error Signals

LED
Error On Error On Error On Error On Error Blinks
LCD MESSAGE
Machine Error EEPROM Error Head Error Sensor Error Card R/W Error Card Low Battery Head Open Cutter Error PARITY ERROR Overrun Error
AUDIBLE BEEP
1 Long 1 Long
ERROR CONDITION
Machine Error EEPROM Read/Write Head Sensor Memory Card Read/Write Memory Card Battery Low Head Open Cutter RS232 Parity Error RS232 Overrun Error RS232 Framing Error Buffer Overflow
TO CLEAR
Cycle power ON/OFF Cycle power ON/OFF Cycle power ON/OFF Cycle power ON/OFF Cycle power ON/OFF
1 Long 3 Short 1 Long
Error Blinks Error Blinks Error Blinks Error On Line Blinks Error On Line Blinks Error On Line Blinks Error On Line Blinks Error Blinks Label On Error Blinks Ribbon On Error Blinks Label Blinks Ribbon Blinks Line Blinks
1 Long 3 Short 3 Short 3 Short
Cycle power ON/OFF
Close head lever Cycle power ON/OFF Cycle power ON/OFF Cycle power ON/OFF
3 Short
Framing Error
3 Short
Cycle power ON/OFF
Buffer Over
3 Short
Cycle power ON/OFF Open/close Head Lever Open/close Label Hold down Open/close Head Lever Open/close Label Hold down Open/Close Head Lever Replace ribbon with full roll Slow down transmission rate
Paper End
3 Short
Label End
Ribbon End
3 Short
Ribbon End
Media Error
3 Short None None
Media Error Ribbon Near End Buffer Near Full
123
8-6 Troubleshooting Tables

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Print Quality Problems

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124
Print Quality Problems

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125
Symptom 6PHDULQJ
Probable Cause 3RRUTXDOLW\ODEHOV 3RRUTXDOLW\ULEERQV )RUHLJQPDWHULDORQKHDGSODWHQ )RUHLJQPDWHULDORQODEHOV ([.HVVLYHSULQWKHDGHQHUJ\ ([.HVVLYHSULQWVSHHG
Suggested Corrective Action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Suggested Corrective Action 5HSOD.HSULQWKHDG 5HSOD.H.LU.XLWERDUG 9HULI\WKDWWKH.DEOHDQG.RQQH.WRU DUHSURSHUO\VHDWHG
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127
8-7 Head Pattern Examples
Fig. 8-1
FACTORY DEFAULT FEED DIRECTION
Fig. 8-2
GOOD ADJUSTMENT, CLEAR, DARK, EVEN TEXT 128

DISPLAY: IRREGULAR UNEVEN TEXT, ECCENTRIC NUT TURNED TOO FAR COUNTER CLOCKWISE CAUSE: POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT FEED DIRECTION
Fig. 8-3
DISPLAY: IRREGULAR UNEVEN TEXT, ECCENTRIC NUT TURNED TOO FAR CLOCKWISE CAUSE: POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT
FEED DIRECTION
Fig. 8-5
129

Fig. 8-6
DISPLAY: RIBBON WRINKLE, DIAGONAL VOIDS (WHITE STREAKS) THAT WALK ACROSS LABEL CAUSE: POOR HEAD ALIGNMENT, POOR RIBBON TENSION, WORN PLATEN, FOREIGN MATERIAL, DAMAGED PRINT HEAD
130
Section
Options
9-1 Overview
7KHIROORZLQJRSWLRQVDUHDYDLODEOHIRUWKH059SULQWHU
9
Memory Card Label Dispenser Label Rewinder Label Cutter Calendar

Memory Card Label Rewinder
Label Dispenser
Label Cutter
Calendar 131
Rev C
SATO M-8400RV SERVICE MANUAL
SECTION 9 - OPTIONS
9-2 Memory Card

Description: 7KH0HPRU\&DUG2SWLRQSURYLGHVWKH.RQQH.WRUVDQGLQWHUID.HERDUGIRUWZR3&0&,$ PHPRU\.DUGVORWV7KHWZR0HPRU\&DUGVORWVODEHOHG&DUGDQG&DUGDUHRQWKH PHPRU\RSWLRQERDUGPRXQWHGLQVLGHWKHSULQWHU$..HVVWRWKHVH.DUGVLVE\UHPRYLQJWKH 3&ERDUG.RPSDUWPHQW.RYHU7KHSULQWHUPHPRU\.DQEHH[SDQGHGXSWR0% 7\SH $SSOL.DEOH6SH.LIL.DWLRQV 6L]H &RQQH.WRU3LQV %DWWHU\ :ULWH3URWH.W /RZ%DWWHU\'HWH.W MAIN PCB 65$0 3&0&,$9HUVLRQ-(,'$9HUVLRQ .%.%.00%RU0% $SSUR[LPDWHO\WZR\HDUVPDQXID.WXUHUGHSHQGHQW <HV <HV
M-8400RV PRINTER UNIT
BRACKET C
BRACKET B
INSTALL END TO MAIN PCB CONNECTOR
BRACKET A SELF TAPPING SCREWS MEMORY PCB
132
SECTION 9 - OPTIONS
9-2 Memory Card

Installation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

133
SECTION 9 - OPTIONS
9-2 Memory Card

CLEARANCE HOLE IN BACK PANEL WITH SCREW BRACKET A
BRACKET B WITH (2) SCREWS
Fig. 9-1
BRACKET C WITH (2) SCREWS
Fig. 9-2
INSTALL END TO MAIN PCB CONNECTOR. SEE FIG. 9-3 134

Rev C
(4) MOUNTING SCREWS
MEMORY PCB
SATO M-8400RV SERVICE MANUAL
SECTION 9 - OPTIONS
9-2 Memory Card

MAIN PCB
MEMORY CARD
Fig. 9-3
PCB CONNECTOR KEY ALIGNMENT CONNECTOR FROM MEMORY CARD MEMORY SLOT CARD 2
MEMORY MODULE SHOWN INSTALLED IN MEMORY SLOT CARD 1
Fig. 9-4
135
SECTION 9 - OPTIONS
9-2 Memory Card

Error Handling: ERROR DESCRIPTION
Low Battery - Low battery condition is detected when printer is powered on.
INDICATION
ERROR LED: Blinking Audible Beep: 1 long Display: Card Low Battery Depress LINE key to print Card Status
REMEDY
Replace Memory Card battery. Note that all data will be lost when the battery is removed.
Card R/W Error 1. No card is inserted. 2. Card is write protected. 3. Invalid store/recall number. 4. Card has not been initialized.
ERROR LED: On Audible Beep: 1 long Display: Card R/W Error Printer must be powered off to reset. Audible Beep: 1short Display: None Printer will ignore invalid commands.
1. Insert card into selected slot. 2. Remove write protect tab. 3. Correct program. 4. Initialize card with BJF command.
Warning 1. Duplicate number. 2. Data not in print area. 3. Data overflows card memory.
1. Correct program. 2. Correct program. 3. Correct program.
136
SECTION 9 - OPTIONS
9-3 Label Dispenser Unit

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137
SECTION 9 - OPTIONS

Installation: LOCK LEVER SHOWN IN OPEN POSITION
Fig. 9-5
LABEL COVER (2) SCREWS MOTOR MOUNTING SCREWS,
Fig. 9-6
MATE DISPENSER GEARS TO PRINTER GEARS
Fig. 9-7
ROUTE CABLE THROUGH SLOT
Fig. 9-8
138
MATE CABLE FROM DISPENSER TO THE SOCKET. OBSERVE KEY OF CONNECTORS
SECTION 9 - OPTIONS

Setup: STEP PROCEDURE General Operation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
139
SECTION 9 - OPTIONS
9-4 Label Rewinder

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140
SECTION 9 - OPTIONS
9-4 Label Rewinder

CABLE FROM REWINDER TO EXT CONNECTOR ON PRINTER
PRINTER
REWINDER
Fig. 9-9
REWINDER MOUNTING PLATE
(2) MOUNTING SCREWS AT BOTTOM OF PRINTER
Fig. 9-10
Removing and Unwinding the Roll $VODEHOVDUHSULQWHGWHQVLRQIURPWKHUHZLQGHUVKRXOGNHHSWKHODEHOVWR.NWDXWDVLW ZUDSVRQWRWKHUHZLQGVSLQGOH 7RUHPRYHWKHUROOIURPWKHVSLQGOHILUVWVHWWKHSRZHUVZLW.K2))5HPRYHWKHPHWDO .ODPSWKHQUHPRYHWKHUHZRXQGUROORIODEHOV 7RXQZLQGIRUXVLQJZLWKDQDSSOL.DWRUILUVWVHWWKHSRZHUVZLW.K2))$WWD.KWKHOHDGHGJH RIWKHODEHOVIURPWKHUHZLQGVSLQGOHWRWKHDSSOL.DWRUHQWU\SRLQW6HOH.WWKH:,1'RSWLRQRQ WKHUHZLQGHUDQGZKHQUHDG\WREHJLQVHWWKHSRZHUVZLW.KWR21
141
SECTION 9 - OPTIONS
9-5 Label Cutter Unit

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142
SECTION 9 - OPTIONS
Installation cont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

143
SECTION 9 - OPTIONS
TOP AND SIDE ACCESS DOORS LH COVER
LOOSEN (2) SCREWS
Fig. 9-11
(2) SCREWS
Fig. 9-13
Fig. 9-12
REMOVE SCREW LOCK LEVER SHOWN IN OPEN POSITION
Fig. 9-14
Fig. 9-15
(1) SCREW
144
SECTION 9 - OPTIONS

REMOVE (2) SCREWS
MOVE FORWARD
Fig. 9-17 Fig. 9-16

REMOVE (4) SCREWS HOLDING PRINT MECHANISM
Fig. 9-18
REMOVE (2) SCREWS
(1) SCREW
SPACER PANEL
LABEL CUTTER
Fig. 9-20
ATTACH TWO HINGE HALVES WITH (4) SCREWS
Fig. 9-19
145
SECTION 9 - OPTIONS

GREY PLUGGED HOLE
KEY CONNECTOR END VIEW AT CUTTER PCB END OF CABLE
Fig. 9-21
*5$<3/8**('+2/($1'0,66,1*3,121&877(53&%'(7(50,1( 5(48,5('25,(17$7,213/$67,&.(<621&$%/(&211(&725+286,1*'2 12735(9(17,1&255(&7&211(&7,21+2:(9(57+(.(<6$5($/62 3529,'('$6$125,(17$7,21'(9,&($1'0867)$&('2:1:+(1 &211(&7,1*&$%/(72&877(53&%
CONNECTOR FROM PRINT MECHANISM
CONNECTOR FROM PRINT MECHANISM
Fig. 9-22
MAIN PCB
Fig. 9-24 Fig. 9-23
146
SECTION 9 - OPTIONS
SECURE WITH SCREW TO PRINT MECHANISM LOOSEN (2) SCREWS ON LABEL CUTTER
Fig. 9-25
9-6 Calendar
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147

Sato M-8400rv Service Manual

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Sato M-8400rv Service Manual

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Industrial Bar Code Printers

SATO M-8400RV Service Manual

SATO America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273

P/N 9001042 Rev C

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SECTION 3. INTERFACE SPECIFICATIONS

SECTION 4. ELECTRICAL CHECKS AND ADJUSTMENTS

SECTION 6. REPLACEMENT PROCEDURES

SECTION 7. FACTORY RESETS

SECTION 1 Overview & Specifications

1-2 Physical Characteristics

SIDE ACCESS DOOR FRONT

SECTION 1 Overview & Specifications

MEDIA HOLDER RIBBON REWIND SPINDLE SIDE ACCESS DOOR

LABEL ROLL RETAINER

SENSORS AND SWITCHES Refer to Section 1.7 HEAD LATCH

PRINT HEAD ASSEMBLY OPERATOR PANEL

POWER ON/OFF SWITCH

LABEL SENSOR POSITIONING ADJUSTMENT

SECTION 1 Overview & Specifications

LCD BOARD LED BOARD (ON BACKSIDE OF PANEL)

TEAR OFF LABEL COVER

STEPPER MOTOR SHAFT TIMING BELTS

SECTION 1 Overview & Specifications

1-5 Installation Considerations

1-6 Interface Connections (Rear Panel)

SECTION 1 Overview & Specifications

1-7 Switches and Sensors

HEAD LATCH LEVER: :KHQWKH SULQWKHDGLVRSHQHGDPL.URVZLW.KLV D.WLYDWHGDQGWKHSULQWHUZLOOVWRS SULQWLQJ(UURUPHVVDJHZLOOEH GLVSOD\HGRQWKH/('RSHUDWRUSDQHO

SECTION 1 Overview & Specifications

1-7 Switches and Sensors (Cont.)

LABEL OUT SENSOR: 0L.URVZLW.KLV D.WLYDWHGZKHQPHGLDVWR.NLVRXWRUZKHQWKH 0HGLD+ROG'RZQLVLQWKHXSSRVLWLRQ$OO SULQWHURSHUDWLRQVVWRSDQGDQHUURUPHVVDJHLV GLVSOD\HGRQWKH/('

1-8 Operator Panel / Displays

SECTION 1 Overview & Specifications

SECTION 1 Overview & Specifications

1-8 Operator Panel / Displays (Cont.)

DSW1, 2 & 3: ',36ZLW.KHVXVHGWRVHW RSHUDWLRQDOSDUDPHWHUVRISULQWHU5HIHU WR6H.WLRQIRUVHWWLQJV

SECTION 1 Overview & Specifications

1-9 Optional Accessories

Label Rewinder Label Cutter

Real Time Clock & Calendar Coax/Twinax Interface

1-10 Environment & Approvals

SECTION 1 Overview & Specifications

1-12 Media, Sensing, and Ribbon

SECTION 1 Overview & Specifications

1-12 Media, Sensing, and Ribbon

1-13 Controls and Signals, Adjustments

SECTION 1 Overview & Specifications

1-14 Interface Connections

1-16 Character Fonts

SECTION 1 Overview & Specifications

1-16 Character Fonts

SECTION 1 Overview & Specifications

1-17 Bar Codes and Other Features

SECTION 1 Overview & Specifications

DIP Switch Panel

DIP SWITCH TABLE IS LOCATED ON BACK SIDE OF TOP ACCESS DOOR

2-1 Dip Switch Settings (Cont.)

RS232 Transmit/Receive Setting

Communication Protocol Selection (DSW1-7, DSW1-8) 6HOH.WVWKHIORZ.RQWURODQGVWDWXVUHSRUWLQJ DSW1-7 OFF OFF ON ON

DSW1-8 OFF ON OFF ON

SETTING Ready/Busy X-on/X-Off Bi-Directional Not Used ON OFF

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DSW1, 2 & 3: ',36ZLW.KHVXVHGWRVHW RSHUDWLRQDOSDUDPHWHUVRISULQWHU5HIHU WR6H.WLRQIRUVHWWLQJV

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DSW2-8 OFF LSV LSV LSV LSV LSV

DSW2-8 ON LSV LSV LSV LSV LSV

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