MARCH 2009 HUMAN RESOURCES MANAGEMENT Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes

reading time at the start do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. 2. 3. 4. 5. 6. 7. 8. Describe the Peter Principle and Parkinsons Law. Discuss the influence of BOTH on the organisation and its employees. [20] Why are accurate and relevant job descriptions and person specifications so important to the recruitment process? [20]

Give a brief outline of the terms group values and norms and explain their importance to both employee and employer. [20] Using one theorist, discuss the benefits of the contingency style of management or leadership. [20]

Give a brief description of two types of payment systems and explain how each may motivate the staff to higher productivity. [20] Explain some causes of change to the organisation. What causes resistance to such change and how can this be overcome? [20] What is the learning organisation and why is it important to be a learning organisation? What are the attributes of a good manager? [20] [20]

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