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A PROJECT REPORT ON EMPLOYEE WELFARE MEASURES UNDERTAKEN AT

A SUMMER PROJECT REPORT SUBMITTED BY SARAVANARAJ.C.K [1044240] OF GOJAN SCHOOL OF BUSINESS AND TECHNOLOGY In partial fulfilment of requirement for the degree of Master of business administration In Human resource management

(JULY AUGUST 2011)

DECLARATION
I hereby declare that the project work entitled EMPLOYEE WELFARE MEASURES submitted to ashok Leyland, is a record of original work done by me under the guidance of MR. SANKARA NARAYANAN (ASST.MANAGER -HR), and MRS. ANURADHA(internal guide) this project work submitted in the partial fulfillment of requirements for the degree of MASTER OF BUSINESS ADMINISTRATION in human resource management

SIGNATURE OF THE STUDENT DATE: PLACE:

BONAFIDE CERTIFICATE Certified that this project report titled A STUDY ON EMPLOYEE WELFARE MEASURES is the bonafide work of Mr.SARAVANARAJ.C.K (Registration Number: 1044240) who carried out the research under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

Supervisor

Head of the Department

Submitted to Project and Viva Examination held on ____________

Internal Examiner

External Examiner

ACKNOWLEDGEMENT

I would like to express my sincere thanks to our Chairman Dr.G.Natarajan, Ph.D., our Secretary Thiru. E. Babu, M.A.,D.B.M., (Industrialist) Gojan School of Business and Technology, Edapalayam, Chennai 600 052. For their whole hearted and kind co operation. A Special thanks to our Principle Mr. S.Venkatesan, Gojan School of Business and Technology, Edapalayam, Chennai 600 052. For giving me the opportunity to do this project works. I wish to take this opportunity to express my deep sense of gratitude to Mr.k.Thamilarasan vice Principal, and sincere thanks to Prof. Neena Rao M.B.A., (Ph.D)., Head of the Department, Department of Management Studies, and Dean of the Corporate and Industrial Interaction Gojan School of Business and Technology, Edapalayam for the valuable guidance in this endeavor. I own the pride to thank, Mr. SANKARA NARAYANAN (ASST.MANAGER -HR), Department for giving me an opportunity to undertake this project in ASHOK LEYLAND LIMITED. I am thankful for their motivation support for having helped me to complete the project. A special thanks to Mrs.ANURADHA, internal guide for his illumining observation, encouraging suggestions, constructive criticism and extremely valuable guidance throughout the course of my project work which have helped me in completing this research project successfully. I thank our faculty members of the Department of Management Studies, Gojan School of Business and Technology, Edapalayam, Chennai for his/her encouragement and valuable guidance provided for the successful completion of this project.

SARAVANARAJ.C.K

LIST OF TABLES
CHAPTER I II TITLE INTRODUCTION PROFILE OF THE STUDY 2.1. INDUSTRY PROFILE 2.2. COMPANY PROFILE 2.3. PRODUCT PROFILE III DESIGN OF THE STUDY 3.1. OBJECTIVES OF THE STUDY 3.2. NEED OF THE STUDY 3.3. SCOPE OF THE STUDY 3.4. LIMITATIONS OF THE STUDY 3.5. REVIEW OF LITERATURE 3.6. RESEARCH METHODOLOGY IV DATA ANALYSIS AND INTERPRETATION (SWOT ANALYSIS) FINDINGS, SUGGESTIONS, CONCLUSION BIBLIOGRAPHY 19 20 21 22 23 24 3 11 18 PAGE NO 1

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ABSTRACT A STUDY ON EMPLOYEE WELFARE MEASURE IN ASHOK LEYLAND LIMITED ENNORE UNIT The study of this project is A STUDY ON EMPLOYEE WELFARE MEASURE IN ASHOK LEYLAND LIMITED AT CHENNAI, and this is solely an internal analysis of the company. The project aims at analyzing the employees views over the welfare facilities provided by the company. It has also analysis the various measures of welfare facilities utilization during the period. The project work is based on primary data. The secondary data was collected from the department files and records of the company. The analysis of data was done using various tools such as percentage analysis and swot analysis. This study gives a good support for improving the human resource department. The study is helpful of gaining the practical knowledge about the company.

CHAPTER I INTRODUCTION

INTRODUCTION TO THE STUDY

Safety and welfare measures are inevitable to any organization where workers are involved. An organizations responsibility to its employees extends beyond the payment of wages for their services. The employees safety and welfare on and off the job within the organization is a vital concern of the employer. Providing a safe and healthy environment is a pre-requisite for any productive effort. This research deals with the study on the welfare measures provided to the employees at ASHOK LEYLAND.

Definitions of welfare
Anything done for the intellectual, physical, moral and economic betterment of the workers, whether by employers, by government or by other agencies, over and above what is laid down by law or what is normally expected of the contractual benefits for which workers may have bargained. Well-doing or well-being in any respect, the enjoyment of health and the common blessings of life exemption from any evil or calamity prosperity happiness.

NEEDS AND IMPORTANCE OF EMPLOYEE WELFARE:

To get the work done without any dissatisfaction. To improve the productivity. To maintain discipline between the executives and employees as well as between employees. To maintain social respects.
EMPLOYEE WELFARE OFFICER:

The factories act, 1948, the plantation labour act, 1951 and the mines act, 1951 provide for the appointment of a labour welfare officer if the no of workers employed within a unit exceeds 500. The post has been created specifically to (i) (ii) Eliminate the malpractices of the jobber system in the recruitment of labour. Improve labour administration in factories.

FACTORIES ACT 1948 :

Welfare facilities provided under this act as follows, Washing facilities Facilities for storing and drying Facilities for sitting First aid appliances Canteens Shelters, restrooms and lunch rooms Welfare officer

CHAPTER II PROFILE OF THE STUDY

2.1 INDUSTRY PROFILE: AUTOMOBILE INDUSTRY:

The first practical automobile with a petrol engine was built by Karl Benz in 1885 in Mannheim, Germany. Benz was granted a patent for his automobile on 29 January 1886, and began the first production of automobiles in 1888, after Bertha Benz, his wife, had proved with the first long-distance trip in August 1888 - from Mannheim to Pforzheim and back that the horseless coach was absolutely suitable for daily use. Since 2008 a Bertha Benz Memorial Route commemorates this event.

Soon after, Gottlieb Daimler and Wilhelm Maybach in Stuttgart in 1889 designed a vehicle from scratch to be an automobile, rather than a horse-drawn carriage fitted with an engine. They also are usually credited as inventors of the first motorcycle in 1886, but Italys Enrico Bernardi, of the University of Padua, in 1882, patented a 0.024 horsepower http://en.wikipedia.org/wiki/Horsepower (17.9 W) 122 cc (7.4 cu in) one-cylinder petrol motor, fitting it into his son's tricycle, making it at least a candidate for the first automobile, and first motorcycle; Bernard enlarged the tricycle in 1892 to carry two adults.

As of 2009, India is home to 40 million passenger vehicles and more than 2.6 million cars were sold in India in 2009 (an increase of 26%), making the country the second fastest growing automobile market in the world. According to the Society of Indian Automobile Manufacturers, annual car sales are projected to increase up to 5 million vehicles by 2015.

AUTOMOBILE INDUSTRY IN INDIA:

The automobile industry in India is one of the largest in the world and one of the fastest growing globally. India manufactures over 11 million vehicles (including two wheeled and 4 wheeled) and exports about 1.5 million every year. It is the world's second largest manufacturer of motorcycles, with annual sales exceeding 8.5 million in 2009. India's passenger car and commercial vehicle manufacturing industry is the seventh largest in the world, with an annual production of more than 2.6 million units in 2009. In 2009, India emerged as Asia's fourth largest exporter of passenger cars, behind Japan, South Korea and Thailand. . A chunk of India's car manufacturing industry is based in and around the city of Chennai, also known as the "Detroit of India" with the Indian city accounting for 60 per cent of the country's automotive exports. Gurgaon and Manesar near New Delhi are hubs where all of the Maruti Suzuki cars in India are manufactured. The Chakan corridor near Pune, Maharashtra is another vehicular production hub with General Motors, Volkswagen/ Skoda, Mahindra and Mahindra, Tata Motors in the process of setting up or already set up facilities. Ahmedabad with Tata Motors Nano plant and Halol with General Motors in Gujarat, Aurangabad in Maharashtra, and Kolkatta in West Bengal are some of the other automotive manufacturing regions around the country.

HISTORY:

Following economic liberalization in India in 1991, the Indian automobile industry has demonstrated sustained growth as a result of increased competitiveness and relaxed restrictions. Several Indian automobile manufacturers such as Tata Motors, Maruti Suzuki and Mahindra and Mahindra, expanded their domestic and international operations. India's robust economic growth led to the further expansion of its domestic automobile market which has attracted significant India-specific investment by multinational automobile manufacturers.

In February 2009, a monthly sale of passenger cars in India exceeded 100,000 units and has since grown rapidly to a record monthly high of 182,992 units in October 2009. From 2003 to 2010, car sales in India have progressed at a CAGR of 13.7%, and with only 10% of Indian households owning a car in 2009 this progression is unlikely to stop in the coming decade. Congestion of Indian roads, more than market demand, will likely be the limiting factor. The first car ran on India's roads in 1897. Until the 1930s, cars were imported directly. Embryonic automotive industry emerged in India in the 1940s. Following the independence, in 1947, the Government of India and the private sector launched efforts to create an automotive component manufacturing industry to supply to the automobile industry. However, the growth was relatively slow in the 1950s and 1960s due to nationalization and the license problems which hampered the Indian private sector. After 1970, the automotive industry started to grow, but the growth was mainly driven by tractors, commercial vehicles and scooters. Cars were still a major luxury. Japanese manufacturers entered the Indian market ultimately leading to the establishment of Maruti Udyog. A number of foreign firms initiated joint ventures with Indian companies. It was at this time that the Indian government chose and the gradual weakening of the license issues, a number of Indian and multi-national car companies launched operations. Since then, automotive component and automobile manufacturing growth has accelerated to meet domestic and export demands.

INDIAN AUTOMOBILE MARKET:


Many foreign companies have been investing in the Indian automobile market in various ways such as technology transfers, joint ventures, strategic alliances, exports and financial collaborations. The auto market in India can boast of attractive finance

Some vital statistics regarding the automobile market in India has been mentioned below:
India ranks 1st in the global two-wheeler and three-wheeler market. India ranks 2nd in tractor segment. India is the 4th biggest commercial vehicle market in the world. India ranks 5th in pertaining to the number of buses and trucks sold in

the world.
India ranks 11th in the international passenger car market.

In the entire Asia, India stands at the fourth position of car manufacturers by superseding the benchmark of 1 million sales.

HEAVY VEHICLES MARKET:

Heavy vehicles market in India comprises of trucks, machines, ambulances and school buses. The popular heavy vehicles brands in India are VOLVO, EICHER, TATA, TELCO, ASHOK LEYLAND, and SWARAJ MAZDA . Following are the major players in the Indian Vehicles Market: Tata Motors is the largest automobile manufacturing company in India that manufactures a wide range of heavy vehicles adhering to world class standards.

It is the market leader in commercial vehicles in all the segments, be it heavy vehicles, medium size vehicles, small vehicles, buses or defence vehicles. The Advanced engine imparted to these heavy vehicles makes them a class apart from the other heavy vehicles running on the Indian roads and highways. Tata Motors leads this segment with a market share of 16%. Ashok Leyland is an exclusively heavy vehicle manufacturing company situated in Chennai and was initiated in the year 1948. It is one of Indias

biggest producers of heavy vehicles such as trucks, buses, military vehicles and also the second biggest commercial vehicle firm in India heavy vehicle division with a market share of around 27%. Ashok Leyland is also renowned for producing auto spare parts and engines for marine and Industrial submission.
Eicher Motors was initiated in 3rd September, 1960. The first firm to

manufacture the first tractors in India. The indigenously manufactured tractor was Introduced in the Indian market straight from Eichers Faridabad factory. The history of the firm can be traced back to 1948, when Goodearth Company was established for vending and repairs of imported tractor in the nation.

Mazda represents advanced Indian expertise and manufacturing. The firm has

Research and Development improvement edge on international scale. The firm manufactures various products such as Bus, Ambulance, Trucks etc. The modern automobile market in India has been considering key issue in the process of growth:
Customer care, and not just service.

Domestic as well as multi-national investments. Searching through cut-throat competition. Road safety. Anti-pollution. Co-ordination with government to enable advancement. Used vehicle trade

Automobile Industry Statistics by the society of Indian Automobile Manufacturers (SIAM)

CATEGORY PASSENGER VEHICLES COMMERCIAL VEHICLES THREE WHEELERS TWO WHEELERS

20072008 1549882 1 490494 364781 7429278 7

20082009 1552703 384194 349727 7437619

20092010 1949776 531395 440368 9371231

AUTOMOBILE PRODUCTION TRENDS:


CATEGORY PASSENGER VEHICLES COMMERCIAL VEHICLES THREE WHEELERS TWO WHEELERS 20072008 1777583 549006 500660 8026681 20082009 1838583 416870 497020 8419792 20092010 2351240 566608 619093 10512889

AUTOMOBILE EXPORT TRENDS:


CATEGORY PASSENGER VEHICLES COMMERCIAL VEHICLES THREE WHEELERS TWO WHEELERS 20072008 218401 58994 141225 819773 20082009 335729 42625 148066 1004174 20092010 446146 45007 173282 1140184

EXPORTS:
India's automobile exports have grown consistently and reached $4.5 billion in 2009, with United Kingdom being India's largest export market followed by Italy, Germany, Netherlands and South Africa. India's automobile exports are expected to cross $12 billion by 2014. According to New York Times, India's strong engineering base and expertise in the manufacturing of low-cost, fuel-efficient cars has resulted in the expansion of manufacturing facilities of several automobile companies like Hyundai Motors, Nissan, Toyota, Volkswagen and Suzuki.

INDIAN AUTOMOBILE COMPANIES:


Chinkara Motors Hindustan Motors

ICML
Mahindra Premier Automobiles Limited

San Motors Tata Motors Foreign automobile companies in India: BMW India Fiat India.

Ford India

General Motors India


Honda Hyundai Motor India Mahindra Renault Maruti Suzuki Mercedes-Benz India

Mitsubishi
Nissan Motor India Toyota Kirloskar

2.2 COMPANY PROFILE

VISION:
Achieving leadership in the medium/heavy duty segments of the domestic commercial vehicle market and a significant presence in the world market through transport solutions that best anticipate customer needs, with the highest value -to-cost ratio.

MISSION:
Identifying with the customer. Being the lowest cost manufacturer. Global benchmarking our products, processes and people, against the best in the industry.

QUALITY POLICY:
Ashok Leyland is committed to achieve customer satisfaction by anticipating and delivering superior value to the customer in relation to their own business, through the products and services offered by the company and comply with statutory requirements. Towards this, the quality policy of Ashok Leyland is to make continual improvements in the processes that constitute the quality management system, to make them more robust and to enhance their effectiveness and efficiency in achieving stated objectives leading to Superior products manufactured as also services offered by the company. Maximum use of employee is potential to contribute to quality and environment by progressive up gradation of their knowledge and skills as appropriate to their functions. Seamless involvement from suppliers and dealers in the mission of the company to address customers changing needs and protection of the environment.

ABOUT THE COMPANY:

The origin of Ashok Leyland can be traced to the urge for self-reliance, felt by independent India. Pandit Jawaharlal Nehru, India's first Prime Minister persuaded Mr. Raghunandan Saran, an industrialist, to enter automotive manufacture. In 1948, Ashok Motors was set up in what was then Madras, for the assembly of Austin Cars. The Company's destiny and name changed soon with equity participation by British Leyland and Ashok Leyland commenced manufacture of commercial vehicles in 1955. Since then Ashok Leyland has been a major presence in Indias commercial vehicle industry with a tradition of technological leadership, achieved through tie-ups with international technology leaders and through vigorous in-house R&D. Access to international technology enabled the Company to set a tradition to be first with technology. Be it full air brakes, power steering or rear engine busses, Ashok Leyland pioneered all these concepts. Responding to the operating conditions and practices in the country, the Company made its vehicles strong, over-engineering them with extra metallic muscles. "Designing durable products that make economic sense to the consumer, using appropriate technology", became the design philosophy of the Company, which in turn has moulded consumer attitudes and the brand personality. Ashok Leyland vehicles have built a reputation for reliability and ruggedness. The 5,00,000 vehicles we have put on the roads have considerably eased the additional pressure placed on road transportation in independent India. In the populous Indian metros, four out of the five State Transport Undertaking (STU) buses come from Ashok Leyland. Some of them like the double-decker and vestibule buses are unique models from Ashok Leyland, tailor-made for high-density routes. In 1987, the overseas holding by Land Rover Leyland International Holdings Limited (LRLIH) was taken over by a joint venture between the Hinduja Group, the Non-Resident Indian transnational group and IVECO. (Since July 2006, the Hinduja Group is 100% holder of LRLIH). The blueprint prepared for the future reflected the global ambitions of the company, captured in four words: Global Standards, Global Markets. This was at a time when liberalisation and globalisation were not yet in the air. Ashok Leyland embarked on a major product and process upgradation to match world-class standards of technology.

In the journey towards global standards of quality, Ashok Leyland reached a major milestone in 1993 when it became the first in India's automobile history to win the ISO 9002 certification. The more comprehensive ISO 9001 certification came in 1994, QS 9000 in 1998 and ISO 14001 certification for all vehicle manufacturing units in 2002. It has also become the first Indian auto company to receive the latest ISO/TS 16949 Corporate Certification (in July 2006) which is specific to the auto industry.

MANUFACTURING PLANTS:
Ashok Leyland has seven manufacturing plants the mother plant at Ennore near Chennai, three plants at Hosur (called Hosur I and Hosur II, along with a Press shop), the assembly plants at Alwar, and Bhandara and state-of-the-art facility at Pantnagar. The total covered space at these seven plants exceeds 6, 50,000 sq m and together employ over 11,500 personnel.

ENNORE:

Spread over 135 acres, Ashok Leyland Ennore is a highly integrated Mother Plant accounting for over 40% ALL production. The plant manufactures a wide range of vehicles and house production facilities for important aggregates such as Engines, Gear Box, Axles and other key in-house components.

HOSUR : UNIT 1

Established in 1980, Hosur-I is the engine-manufacturing center within the Ashok Leyland production system. Apart from producing various types of diesel engines (including the engines manufactured under license from Hino of Japan) and CNG engines, the plant also

manufactures and assembles heavy duty and special vehicles, Axles, AGBs, Marine Gear Box, etc. The facility is spread over 103 acres and is innovatively laid out, optimizing the use of all resources.

HOSUR : UNIT 2

Ashok Leyland established this state-of-the-art production facility in 1994 at Hosur. Spread over 236 acres, Hosur II houses finishing and assembly facilities including sophisticated painting facilities. The complex also houses one of the largest press facilities in India for pressing frame side members. Laid out with an eye for the future, Hosur II has won acclaim from several automotive experts who have visited the facility. HOSUR : UNIT 2A

Ashok Leylands brand new Cab Panel Press Shop is an imposing addition to the industrial skyline of Hosur. At 800 m above sea level, it is also the tallest in the Hosur industrial belt. This state-of-the-art facility is housed in a 99-acre expanse with a built up area of over 15,000 sq.m. The Shop is equipped to stamp select panels for Cargo cab, G-45 and C45 FES - totally, 55 panels and their variants. Right now it houses eight presses and has the provision to accommodate four more. The versatility of the presses can be utilized for making panels of complex shapes and profiles with appropriate tooling and dies. ALWAR(RAJASTHAN): Established in 1982, the Alwar Unit in Rajasthan is an assembly plant for a wide range of vehicles with an emphasis on passenger chassis, including CNG buses, situated close to the northern market.

BHANDARA(MAHARASHTRA)

Ashok Leyland's Bhandara Unit houses manufacturing and assembly facilities for sophisticated synchromesh transmission and also has facilities for assembly of vehicles.

PANTNAGAR(UTTARAKHAND):

Set over 190 scenic acres, the Pantnagar plant of Ashok Leyland is also its largest and one of the most integrated manufacturing facilities in Indian commercial vehicle industry. On 200,000 sq.m of built up area, it houses best in class industrial architecture combined with the latest manufacturing technologies that is also ecology sensitive.

Designed on lean manufacture principles, process control for high quality of output and flexibility to manage variety with quick changeovers are built into the machine and process selection. The factory boasts of latest generation equipment sourced from global leaders in Japan, USA, Europe and India. The facilities have been so designed as to accommodate further expansion in terms of capacity and future models. At full capacity utilization, 75,000 vehicles will roll out of the Pantnagar plant.

THE FIVE AL VALUES :


1. International 2. Speedy 3. Value creator 4. Innovator 5. Ethical

ASSOCIATE COMPANIES:

Automotive coaches & components Ltd (ACCL) Lanka Ashok Leyland Hinduja Foundries IRIZAR TVS Ashok Leyland Project Services Ltd Gulf Ashley Motors Ltd Foundries Ltd

CLIENTS (Not exhaustive)

Indian Army.
US Army.

Honduras Armed Forces (HAF). Tamilnadu State Transport Corporation (TNSTC). Metropolitan Transport Corporation (MTC), Chennai. State Express Transport Corporation (SETC), Tamilnadu. Kerala State Road Transport Corporation. Maharashtra State Road Transport Corporation (MSRTC). Andhra Pradesh State Road Transport Corporation (APSRTC). Parveen Travels. Sharma Transport

ORGANIZATION STRUCTURE OF M/s. ASHOK LEYLAND LTD. (AUTHORITY FLOW)

MANAGING DIRECTOR

WHOLE TIME DIRECTOR

EXECUTIVE DIRECTOR

SPECIAL DIRECTOR

GENERAL MANAGER

DEPUTY GENERAL MANAGER

ASST. GENERAL MANAGER

DIVISIONAL MANAGER

SENIOR MANAGER

MANAGER

DEPUTY MANAGER

ASST.MANAGER SENIOR OFFICER

2.3 PRODUCT PROFILE:


OFFICER

For over five decades, Ashok Leyland has been the technology leader in India's commercial vehicle industry, moulding the country's commercial vehicle profile by introducing technologies and product ideas that have gone on to become industry norms. From 18 seater to 82 seater double-decker buses, from 7.5 tonne to 49 tonne in haulage vehicles, from numerous special application vehicles to diesel engines for industrial, marine and genset applications, Ashok Leyland offers a wide range of products. Luxura Viking BS-I - city bus

Viking BS-II - city bus Viking BS-III -city bus Cheetah BS-I Cheetah BS-II Panther 12M bus Stag Mini Stag CNG 222 CNG

CHAPTER III DESIGN OF THE STUDY

3.1 OBJECTIVE OF THE STUDY:

PRIMARY OBJECTIVE
To find out the effectiveness of the employee welfare measures In ASHOK LEYLAND, ENNORE.

SECONDARY OBJECTIVE:

To analysis the various welfare measures adopted by the company. To collect suggestion from the employees regarding betterment of welfare schemes and safety items. Evaluating awareness level of employees about the existing welfare activities and safety items.

3.2 NEED FOR THE STUDY


The study is carried out to analyze the employee welfare measures. This study gives a good support for improving the human resource department.

The importance of this project is to gain practical exposure and purpose insight on the topic under study. This study can be helpful to the management to improve its core weaknesses by the suggestions and recommendations prescribed in the project

3.3 SCOPE OF THE STUDY:

Knowledge of general level of satisfaction about welfare activities. Creation of awareness of welfare activities to employees. Improving the standard of living of employees.
Various analysis were made and necessary suggestions and recommendation were given,

relevant to the conditions prevailing in the organization.

3.4 LIMITATIONS OF THE STUDY:


The study is subjected to the limitations of time and resources. The researcher could not see all the members in person. Information obtained from the respondents may not be free from personal bias. The workers were busy with their work and had little time available from interview or a conversation.

3.5. REVIEW OF LITERATURE


To collect the necessary data, information and facts, we begin with the search of relevant material in the library. We referred to various books, magazines and journals related to our topic of research. We also took help of online material and resources in order to obtain the varied and diverse information as much as possible. The various online & offline sources used for this research are as follows:

www.qualitydigest.com www.shrm.org www.splinger.com\ for motivation related articles www.motivation123.com Human Resource & Management Text & Cases by V S P Rao Business Today article on how to keep employees happy

3.6. RESEARCH METHODOLOGY


SAMPLE SIZE: 30 DATA USED: primary and secondary data POPULATION: 150 DESCRIPTION OF STATISTICA TOOL USED: Percentage analysis RESEARCH DESIGN: The research design for this study employed a descriptive survey

method.
PRIMARY DATA COLLECTION: In this stage I collected data through questionnaires

given to the workers working at shop II in Ashok Leyland.


SECONDARY DATA COLLECTION: For background information, I used secondary data

from the internet (old news items relevant to the topic, websites of Ashok Leyland Limited) and other related magazines and journals. I also visited various databases like EBSCO and splinger.com for research articles on motivation of employees.

RESEARCH METHODOLOGY RESEARCH:


Research is conscious approach to find act the truth which is hidden and which has not been discovered any one applying scientific procedure.

DEFINITION OF RESEARCH:
REDMAN AND MORY define research as a systematized effort to gain new knowledge.

RESEARCH METHODOLOGY:
Research methodology is way to systematically to solve the research problem. It may be understand as a science of studying how research is done scientifically.

RESEARCH DESIGN:
A research design is the arrangement of condition for collection and analysis of data in a manner. That aims to combine relevance to the research purpose with economic procedure.

POPULATION:
The population considered for the study was the whole employee in

ASHOK LEYLOND, ENNORE. SAMPLING METHODS:


In this study the convenience sampling method was followed. (a) Unit: The sampling unit is the employees of ASHOK LEYLOND, ENNORE.
(b) Sample size: The sample size taken by the researcher is a 50.

DATA COLLECTION METHOD AND SOURCES:


The sources of data is a study as a primary data as well as the secondary data.

(a)Primary data:
The structured questionnaire was used for collecting the primary data.

(b)Secondary data:
The secondary data was collected from personal department files and records. The other information that is a relevant for the study collected from books and journals.

TOOLS FOR ANALYS Percentage analysis method PERCENTANGE ANALYSIS METHOD:


The percentage analysis was used throughout the dissertation whenever required and frequency tables have been prepared for understanding the opinion of the respondents. The percentage analysis is obtained when ratios are multiplied by 100.So one figure is taken as base and it represented by 100 Percentage of Respondent = No. of Respondent Total no. of Respondent x 100

CHAPTER -IV

DATA ANALYSIS AND INTERPRETATIONS

TABLE -1 AGE GROUP OF THE EMPLOYEES


AGE NO OF RESPONDENTS AVERAGE 25-35 4 13% 36-45 6 20% 46-50 0 0% ABOVE 50 20 67% TOTAL 30 100%

CHART -1 AGE GROUP OF EMPLOYEES

INFERENCE:

Most of the people working in Ashok Leyland belong to the category of above 50. Nearly 67% of employees are above 50, 20% belongs to the group 36-45, only 13% of employees belongs to the group 25-35.

TABLE -2 EXPERIENCE OF THE EMPLOYEES


YEARS OF EXPERIENCE NO OF RESPONDENTS AVERAGE Below 10 years 1 3.4% 10-20 years 4 13.3% Above 20 years 25 83.3% TOTAL 30 100%

CHART -2

INFERENCE: Nearly 83.3% of the employees have been working for more than 20 years in

the company. 13.3% of the employees have the experience of about 10-20 years and 3.4% of employees are below 10 years experienced.

TABLE -3 SALARY OF THE EMPLOYEES


Salary NO OF RESPONDEN TS AVERAGE Below 10000 0 0% 1000015000 0 0% 1500020000 0 0% 2000025000 6 20% 2500030000 19 63% Above 30000 5 17% Total 30 100%

CHART -3

INFERENCE:
17% of employees are getting salary above 30000, 63% are getting around 25000-30000 and finally 20% are getting around 20000-25000.

TABLE -4 QUALITY OF THE FOOD


Quality of the food No of respondents Average Highly satisfied 5 17% Satisfied 19 63% Neutral 6 20% Dissatisfied 0 0% Total 30 100%

CHART-4
INFERENCE: From the above given chart 17% of employees are highly satisfied, 63% of
employees are satisfied, 20% of employees are neutral.

TABLE -5 HYGIENE LEVEL IN THE CANTEEN


Hygiene level Highly satisfied Satisfied 17 57% Neutral 7 23% Dissatisfied 1 3.4% Highly dissatisfied 1 3.3% total 30 100%

No of respondents 4 Average 13.3%

CHART-5

INFERENCE: From the above given chart 13.3% of employees are highly satisfied,
57% of employees are satisfied, 23% of employees are neutral ,3.40% of employees are dissatisfied ,3.30% of employees are highly dissatisfied .

TABLE -6 FIRST AID CENTRES


First aid centres Highly satisfied Satisfied 12 40% Neutral 12 40% Dissatisfied 2 7% Highly dissatisfied 2 6% total 30 100%

No of respondents 2 Average 7%

CHART-6

INFERENCE: From the above given chart 7% of employees are highly satisfied, 40%
of employees are satisfied, 40% of employees are neutral ,7% of employees are dissatisfied , 6% of employees are highly dissatisfied.

TABLE -7 BASIC FACILITIES (Drinking Water and Wash rooms)

Basic facilities No of respondents Average

Highly satisfied 7 23%

Satisfied 17 57%

Neutral 5 17%

Dissatisfied 1 3%

Highly dissatisfied 0 0%

Total 30 100%

CHART -7

INFERENCE: From the above given chart 23% of employees are highly satisfied, 57%
of employees are satisfied, 17% of employees are neutral ,3% of employees are dissatisfied , 0% of employees are highly dissatisfied.

TABLE -8 EDUCATIONAL ASSISTANCE


Educational assistance No of respondents Average Highly satisfied 0 0% Satisfied 12 40% Neutral 12 40% Dissatisfied 3 10% Highly dissatisfied 3 10% Total 30 100%

CHART-8

INFERENCE: From the above given chart 40% of employees are satisfied, 40% of

employees are neutral, 10% of employees are dissatisfied, 10% of employees are highly dissatisfied.

TABLE- 9 TRANSPORT FACILITIES


Transport facilities No of respondents Average Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

1 3%

13 43%

9 30%

6 20%

1 4%

30 100%

CHART -9

INFERENCE: From the above given chart 3% of employees are highly satisfied, 43%
of employees are satisfied, 30% of employees are neutral ,20% of employees are dissatisfied , 4% of employees are highly dissatisfied.

TABLE-10 RESTROOMS
Restrooms Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

No of respondents Average

0 0%

7 23%

11 37%

8 27%

4 13%

30 100%

CHART-10

INFERENCE: From the above given chart 23% of employees are satisfied, 37% of
employees are neutral, 27% of employees are dissatisfied, 13% of employees are highly dissatisfied.

TABLE-11 PROVIDENT FUND


Provident fund Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

No of respondents Average

4 14%

21 70%

3 10%

1 3%

1 3%

30 100%

CHART-11

INFERENCE: From the above given chart 14% of employees are highly satisfied, 70%
of employees are satisfied, 10% of employees are neutral ,3% of employees are dissatisfied , 3% of employees are highly dissatisfied.

TABLE-12 HEALTH CHECK-UP


Health check-up Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

No of respondents Average

1 3%

10 33%

8 27%

8 27%

3 10%

30 100%

CHART-12

INFERENCE: From the above given chart 3% of employees are highly satisfied, 33%
of employees are satisfied, 27% of employees are neutral ,27% of employees are dissatisfied , 10% of employees are highly dissatisfied.

TABLE -13 LOANS AND ADVANCES


Loans and advances No of respondents Average Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

2 7%

15 50%

9 30%

2 7%

2 6%

30 100%

CHART-13

INFERENCE: From the above given chart 7% of employees are highly satisfied, 50%
of employees are satisfied, 30% of employees are neutral ,7% of employees are dissatisfied , 6% of employees are highly dissatisfied.

TABLE-14 UNIFORM AND PERSONAL PROTECTIVE EQUIPMENT

Uniform and personal protective equipment No of respondents Average

Highly satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Total

6 20%

16 54%

4 13%

4 13%

0 0%

30 100%

CHART-14

INFERENCE: From the above given chart 20% of employees are highly satisfied, 54%
of employees are satisfied, 13% of employees are neutral ,13% of employees are dissatisfied .

TABLE -15 SATISFACTION LEVEL


Satisfaction level Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total

No of respondents Average

2 7%

16 53%

8 27%

4 13%

0 0%

30 100%

CHART-15

INFERENCE: From the above given chart 7% of employees are highly satisfied, 53% of
employees are satisfied, 27% of employees are neutral ,13% of employees are dissatisfied .

TABLE-16 DISAPPOINMENT OF ANY WELFARE MEASURE

Disappointment of any YES welfare measure No of respondents Average 12 40%

NO

Total

18 60%

30 100%

CHART- 16

INFERENCE: From the above given chart 40% of employees opinion was yes and
60% of employees opinion was no.

SWOT ANALYSIS
STRENGTH:
Good training system Good organizational climate Skilled Employees Standard quality product Well known brand with good reputation Planned and smart international

WEAKNESSES:
High Price Sales representatives are less Lack of experience in certain new sectors

OPPORTUNITIES:
Demand for heavy vehicle has stepped up all over the globe Company provide better credit facility to dealers Government support Emerging market high demand for passengers buses at low costs

THREATS:
High Competition Downturn of the world economy High level of competition and environmentalism Oil rising prices.

CHAPTER- V FINDINGS, SUGGESTIONS AND CONCLUSIONS

FINDINGS

Finds that most of the employees are in the age of above 50. Finds that (83.3%) of employees are in the experiences of above 20 years. Finds that (63%) of employees are earning between 25000 -30000. Finds that (63%) of employees are satisfied with the quality of food provided in the canteen. Finds that (57%) of employees are satisfied with the hygiene level in the canteen. Finds that (40%) of employees are in the stage of both satisfied and neutral with first aid centres. Finds that (57%) of employees are satisfied with the basic facilities (Drinking Water and Washrooms). Finds that (40%) of employees are in the stage of satisfied and neutral for the educational assistance provided by the company. Finds that (43%) of employees are satisfied with the transport facilities provided by the company. Finds that (37%) of employees are in the stage of neutral with restrooms. Finds that (70%) of employees are satisfied with provident fund. Finds that (33%) of employees are satisfied on health check up conducting by the company. Finds that (50%) of employees are satisfied with loans and advances provided by the company. Finds that (54%) of employees are satisfied with the uniform and personal protective equipment provided by the company. Finds that (53%) of employees agrees that welfare measures have taken by the company is satisfied. Finds that (60%) of employees are does not disappointed by any of the welfare measure in the company.

SUGGESTIONS

Company can also set up more sports, cultural activities and family get together which improve employee to express their views. Extra hours worked can be reward with over time. Proper care should be taken when employee working in dangerous machine. The facility of washrooms and restrooms must be improved. Health check-up conduct by the company must be improved regards to the health of employees working near dangerous machines.

CONCLUSION
According to my project report. It shows the welfare facilities provided by the company are in a best level, but some percentage of employees expecting various welfare facilities in the company. So the company have to maintain the existing welfare facilities as well as they want to give extra facilities by interrogating and understanding the employees behaviour over the company ,which will helpful them to put their full efforts on their work . By improving the welfare facilities in the company it will helpful to achieve the companys target without any dissatisfaction. And it can reduce absenteeism and increase retention. Any organization success and growth depends on employees. The company may have rich resources of capital, material, infra structure, machines and technology but if the quality of manpower is not good, the organization cannot succeed, Employee welfare plays a vital role in every organization .And the quality and productivity of manpower depends on the welfare measures provided by organizations. By conducting this study I have acquired and in-depth knowledge regarding employee welfare and how it contribute towards organization success. I would like to conduct a further study in employee welfare if i get an opportunity, this is very helpful for many career in HR field.

BIBLIOGRAPHY

Personal management and industrial relationship by P.C. TRIPATH Research methodology by C.R.KOTHARI
Website: www.tancem.com www.google.com www.qualitydigest.com www.shrm.org www.splinger.com www.sharetermpapers.com www.citehr.com www.managementparadise.com www.scribd.com www.projectreporton.com

APPENDIX

INTRODUCTION:I am Saravanaraj.c.k student of Gojan School of Business and Technology undergoing a project on a topic Employee Welfare Measures. The following questionnaire takes only a few minutes but will provide me with valuable information. So, I kindly request you to fill up the questionnaires with correct responses. The information obtained through this questionnaire will be kept confidential and used only for my academic purpose.

1. Age: 2. Department you work in................................................... 3. Marital Status: (a) Single 4. Years of Experience: (a) Below 10 Years (c) Above 20 Years 5. Salary: (a) Below 10000 (c) 15000 20000 (e) 25000 -30000 (b) 10000-15000 (d) 20000 - 25000 (f) Above 30000 (b) 10-20 Years (b) Married

6. How do you rate the quality of food provided by company?

(a) Highly Satisfied (c) Neutral

(b) Satisfied (d) Dissatisfied

7. How do you rate the hygiene level in the canteen? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

8. How do you rate the first aid centres provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

9. How do you rate the drinking water and washrooms provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

10. How do you rate the educational assistance provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

11. How do you rate the transport facilities provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

12. How do you rate the restrooms provided by the company?

(a) Highly Satisfied (c) Neutral

(b) Satisfied (d) Dissatisfied (e) highly dissatisfied

13. How do you rate the provident funds provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

14. How do you rate the health check up provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

15. How do you rate the loans and advances provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

16. How do you rate the uniform and personal protective equipment provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

17. What is your level of satisfaction regarding welfare measures provided by the company? (a) Highly Satisfied (c) Neutral (b) Satisfied (d) Dissatisfied (e) highly dissatisfied

18. Have you ever been disappointed by any of the welfare measures?

(a)Yes

(b) No

If yes (kindly specify).................................................................................

Date: Signature: Thank you