BP2882 User's Guide - 012 - 01a

Copyright
The information in this document is subject to change without prior notice and does not represent a commitment on the part of Q-MATIC SWEDEN AB. All efforts have been made to ensure the accuracy of the Q-MASTER User's Guide, but Q-Matic can not assume any responsibility for any errors and their consequences. Should you detect any errors, we should very much appreciate it if you would inform us accordingly. The Q-MASTER User's Guide is copyrighted and all rights are reserved. Reproduction of any part of this Manual, in any form, is not allowed, unless written permission is given by Q-Matic Sweden AB. COPYRIGHT Q-MATIC SWEDEN AB, 2000 Q-MATIC SWEDEN AB www.q-matic.com
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Q-MATIC INTERNATIONAL
BP2884 Users Guide
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Table of contents
1. Introduction ............................................................................................................... 5 Q-MASTER Printer ...................................................................................................... 6 BP2884 ...................................................................................................................... 6 Workstation Terminal ................................................................................................. 7 Displays ..................................................................................................................... 7 Ticket ........................................................................................................................ 8 Ticket Number ........................................................................................................... 9 Ticket Button ............................................................................................................. 9 Category ................................................................................................................... 9 Priority ....................................................................................................................... 9 The way it works ...................................................................................................... 10 2. Ticket Printer ............................................................................................................ 11 Outside of the Ticket Printer ..................................................................................... 12 Front Panel .............................................................................................................. 13 Keyboard ................................................................................................................. 14 Connectors .............................................................................................................. 15 Ticket Roll ................................................................................................................ 16 Print Head ............................................................................................................... 18 3. Function Keys .......................................................................................................... 19 Description .............................................................................................................. 20 4. Edit Ticket Text ........................................................................................................ 23 General Information ................................................................................................. 24 Change the Promotion Text ..................................................................................... 24 5. Select Ticket Text ..................................................................................................... 27 Select a Ticket Text .................................................................................................. 28 6. Edit Ticket Button Name .......................................................................................... 29 Change the Ticket Button Name .............................................................................. 30 7. Quick Text ............................................................................................................... 31 Change a Quick Text ................................................................................................ 32 8. Time and Date ......................................................................................................... 35 Set Time .................................................................................................................. 36 Set Date .................................................................................................................. 36 9. Reports .................................................................................................................... 39 General ................................................................................................................... 40 Report Settings ........................................................................................................ 41 Explanation of Report Settings ................................................................................. 42 The Report Head ...................................................................................................... 53 Daily Transaction Time Report .................................................................................. 54 Weekly Transaction Time Report .............................................................................. 55 Monthly Transaction Time Report ............................................................................. 57 Daily Waiting Time Report ........................................................................................ 58 Weekly Waiting Time Report .................................................................................... 60 Monthly Waiting Time Report .................................................................................. 62 Daily Category Report .............................................................................................. 64
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10. 11.
12.
13.
Weekly Category Report .......................................................................................... 66 Monthly Category Report ......................................................................................... 68 Daily Workstation Report ......................................................................................... 70 Weekly Workstation Report ..................................................................................... 71 Monthly Workstation Report .................................................................................... 72 Summary Report ...................................................................................................... 73 Key to Print Reports ................................................................................................. 74 ALT Key ................................................................................................................... 77 Special functions ...................................................................................................... 78 Workstation Terminal KT2143 .................................................................................. 79 General .................................................................................................................... 80 Workstation Terminal Display ................................................................................... 80 Keys ......................................................................................................................... 81 Functions of the Terminal ......................................................................................... 82 Priority settings and Customer calls .......................................................................... 83 Alarm ...................................................................................................................... 84 Login Code .............................................................................................................. 84 Remove Customers .................................................................................................. 85 Transfer Customers to the first position in a queue .................................................. 86 Transfer a Customer to a fixed position in a queue ................................................... 86 Transfer a Customer to the last position in a queue .................................................. 87 Move and insert in order of arrival ........................................................................... 88 Set a Ticket Number to show on the Main Display .................................................... 89 Additional functions ................................................................................................. 90 Dip-Switches ............................................................................................................ 91 Workstation Terminal KT2010, KT2011 .................................................................... 93 General .................................................................................................................... 94 Workstation Terminal Display ................................................................................... 94 Keys ......................................................................................................................... 95 Priority Switch (KT2011) ........................................................................................... 95 Alarm Function ........................................................................................................ 95 Category and Workstation Number .......................................................................... 96 Glossary ................................................................................................................... 97
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Introduction
Introduction
The Q-MASTER System is a tool to improve Customer Service and Cost Effectiveness. It is very flexible and can be tailored to virtually any situation or requirement. It is a stand-alone System and no PC or other equipment is needed. The following chapter will give you a short description of some of the parts in a Q-MASTER System. We recommend that you read this chapter; it will help you to understand the terminology used in this manual and it will help you to understand the idea behind the System. Some of the parts are included in all Systems other parts are options. Please contact your QMatic Partner if you want more information about the units mentioned in this manual. In this manual we use the word customer for all persons or units that are served in a specific order and staff for those who serve the customers. In reality the customers may be patients, clients or perhaps not even human (cattle, packages, cars, etc.). The staff may be doctors, technicians or a machine. Topics in this chapter BP2882......................................................................... 6 BP2884......................................................................... 6 Workstation Terminal.................................................... 7 Displays ........................................................................ 7 Ticket............................................................................ 8 Ticket Number .............................................................. 9 Ticket Button ................................................................ 9 Category....................................................................... 9 Priority .......................................................................... 9 The way it works......................................................... 10
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BP2882
The brain in the Q-MASTER System is the QMASTER Ticket Printer (BP2882). The Q-MASTER Ticket Printer controls all other units in the System. It contains all texts printed on the Tickets and it stores all information. The System stops working if the Q-MASTER Ticket Printer is disconnected. It must be powered and connected to the rest of the System. A back-up battery guarantees that all information can be retrieved after a power failure. Only one Q-MASTER Ticket Printer can be connected to a System.
BP2884
The BP2884 Ticket Printer is used if a System needs more than one Ticket Printer. The BP2884 is only a printer; it does not store any information or make any calculations. The BP2884 must be connected to a Q-MASTER Ticket Printer (BP2882). The System continues to work if the BP2884 is removed from the System.
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Introduction
Workstation Terminal
In this manual the place where customers are served is called the Workstation. It can be a desk, a counter, etc. The Workstation Terminal (KT2010, KT2011 or KT2143) is used to call customers to the Workstation. The KT2143 also makes it possible to transfer customers between different queues (Categories), to call a specific customer (Ticket Number), etc.
Displays
A display is a unit that shows some kind of information. Q-Matic produces many different displays. The flexibility of the Q-MASTER System makes it possible to show virtually any kind of information to both the customers and to the staff members. It can be the Ticket Number, the Workstation Number, the direction to the calling Workstation, the Waiting Time, promotion text, etc. Below is a description of three common types of displays, the Workstation Display, the Main Display and the Information Display. The Workstation Display is placed above the Workstation. The Workstation Display shows the Ticket Number and flashes when a customer is called. This will help the customer to find the Workstation.
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The Main Display guides the customer to the Workstation. It shows the Ticket Number, Workstation Number and the direction to the Workstation.
The Information Display shows information to the customers and/or the Staff Members. The information shown depends on the settings in the Q-MASTER Printer. The information can be the Waiting Time, the Number of Waiting Customers, a promotion text, etc.
Ticket
The Ticket is the piece of paper taken by the customer. It is printed on the Ticket Printer (BP2882 or BP2884) when the customer presses the Ticket Button (the button on the Ticket Printer). The Text on the Ticket is stored in the Q-MASTER Ticket Printer.
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Introduction
Ticket Number
The Ticket Number identifies the customer's position in the queue. The Ticket Number is printed on the Ticket. The Ticket Number is shown on the displays when the customer is called. You can have many queues (Categories) each with a unique sequence of Ticket Numbers.
Ticket Button
The Ticket Buttons are the buttons used by the customers to select a service. The Ticket Buttons are placed on the Ticket Printer or on top of a pedestal depending on the equipment you have. The Q-MASTER System can have more than one Ticket Button.
Category
The Category is the queue. Each Category has its own sequence of Ticket Numbers. More than one Ticket Button (see above) can be assign to the same Category.
Priority
The Priority determines the order in which customers are called to the Workstation. This makes it possible to offer many kinds of services at the same Workstation. The Priority is programmable and may vary between different Systems. Please contact your Q-Matic Partner for more information about the Priorities in your System. Use the Workstation Terminal to select the Priority used by the Workstation.
High priority queue Call first the customers from the high priority queue The Work Station serves both queues.
Ticket Number 209
Low priority queue Work Station Call customers from the low priority queue if there are no high priority customers. Ticket Number 103 Ticket Number 102
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The way it works

The Queue Management System may look very complicated but if you look a little bit closer you will find that it is very logical. Take some time and look at the figure below. It shows the major activities in a System and how they are linked with each other.
1. The Customer presses a Ticket Button at the Ticket Printer. The time and the Ticket Button Number are stored in the statistics 2. The Ticket Printer checks which Ticket Button was pressed and puts it in the correct Category.
3. The Ticket Printer takes the next available Ticket Number in the Category and prints a Ticket.
Welcome
012
Loan
Date 18/8 1999
6. A Work Station Display shows the Ticket Number above the calling Work Station. The Ticket Number flashes to make it easier for the Customer to find the Work Station.
P1
P2
P3
P4
P5
A B C D
7 4 1 CLR
8 5 2 0
9 6 3 ENT
4. The next Customer is called to the Work Station. This marks the end of the Transaction Time for the previous Customer and the start of the Transaction Time for the new Customer. The time is stored in the statistics.
CLOSE ALT
NEXT
5. A Main Display shows the Ticket Number and the Work Station Number. An Arrow helps the Customer to find the Work Station.
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Ticket Printer
Ticket Printer
You do not need any computer in a Q-MASTER System. The Q-MASTER Ticket Printer has a processor and controls all other units in the System. The Ticket Printer prints the Tickets. Ticket Buttons used by the customers to select the type of service are placed on the top of the Ticket Printer. The Ticket Printer is placed inside or on top of a pedestal. Topics in this chapter Outside of the Ticket Printer........................................ 12 Front Panel ................................................................. 13 Keyboard .................................................................... 14 Connectors ................................................................. 15 Ticket Roll ................................................................... 16 Print Head................................................................... 18
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Outside of the Ticket Printer

The bottom and the inner walls of the Ticket Printer are made of steel. This results in a strong and reliable housing that will serve you for many years. A plastic hood protects the print head and the ticket roll. The hood is locked with a key to prevent unauthorised access. On top of the hood there is a keyboard. The keyboard is used to change the settings of the Ticket Printer. The keyboard also contains the Ticket Buttons. A Front Panel covers the keyboard.
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Ticket Printer
Front Panel
The Front Panel is placed on top of the Ticket Printer keyboard. The Front Panel protects the Ticket Printer from unauthorised tampering; only the Ticket Buttons are available for the customers. To the left of each button it is possible to insert a paper sheet with text explaining the service available when the Ticket Button is pressed.
Front of the Front Panel (five holes). To remove the Front Panel
Back of the Front Panel (five holes).
The Front Panel can be removed. Place the palm of your hand on the Front Panel and push it lightly upwards.
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Lift the bottom end of the Front Plate and pull it towards you.
Keyboard
The Keyboard is used to enter and edit Settings, print Reports, etc. Function Keys The upper part of the Keyboard has 15 Function Keys. The Function Keys are used to select, edit and print the Settings in the Ticket Printer. They are also used to print Statistics Reports. Fourteen of the Function Keys are programmed to perform specific tasks (one is not used in the current version of the Ticket Printer). Ticket Buttons The right-hand column with keys are the Ticket Buttons. These are used to issue the Tickets. The keys are accessable through the Front Panel. Character Keys On the lower part of the Panel, there is a standard typewriter keyboard. These keys are used to enter information into the Ticket Printer. The keyboard behaves much like a standard typewriter with one exception; do not press the ESC, SHIFT or ALT keys at the same time as another key. First, press ESC, SHIFT or ALT, then the other key. ENTER Press ENTER to get a new line. Press ENTER twice to get a new line and a blank line. DEL Delete the preceding character. SHIFT Upper-case characters or Command key together with other keys. First, press SHIFT then the intended button. Capital letters are default.
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Ticket Printer
ESC Command key. First press ESC and then the intended key. ALT Command key. First press ALT and then the intended key. CAPS LOCK Change between capital letters and small letters. Capital letters are default. Press CAPS LOCK for lower case letters. SPACE BAR Space between characters. ARROW KEYS Use the Arrow Keys to move the cursor when editing text. ALT 7 The ALT key and the 7 key. Back Slash \. ALT The ALT key and the minus sign (-). Underline _.
Connectors
On the Back of the Ticket Printer are four connectors but only three of them are used on the BP2882.
AC Power System Communication
Serial Communication
The back of the BP2882.
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Q-Win System Communication.
Serial communication (RS232).
Not used.
Power Supply Do not connect the Printer to any other voltage then the one printed on the label on the back of the Printer.
System Communication The System Communication sends information between the Q-MASTER Ticket Printer and the other units in the System. The System ceases to function if the cable is disconnected from the Q-MASTER Ticket Printer.
Ticket Roll
The Tickets are made of thermo paper and change colour when they are heated.
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Ticket Printer
New Ticket Roll Never use any other Tickets then those supplied from Q-Matic. A colour indication on the Tickets shows when it is time to replace the Ticket Roll. A warning will also appear in the Workstation Terminal display. Open the top of the Printer to be able to reach the Ticket Roll. Do not turn off the power to the Ticket Printer. Remove the old Ticket Roll. Insert a new Ticket Roll and carefully feed the paper towards the Print Head.
When the paper reaches the Print Head, push the Paper Feed Button and at the same time feed the paper forward.
The Print Head.
The Paper Feed Buttom.
The Ticket counter is reset when the Paper Feed Button is pressed.
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Print Head
The Print Head uses heat to change the colour of the paper. No ink, toner or anything else needs to be refilled. A dirty Print Head reduces the print quality. Use cotton swabs and white spirit for cleaning. Never use sharp or conductive tools in the Print Head.
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Function Keys
Function Keys
The Function Keys are the 15 large keys at the top of the keyboard. The Function Keys are used to enter the System Settings. Most settings are entered once, at the installation of the System. This manual describes the settings that you may need during the use of the Q-MASTER Ticket Printer. Settings not described in this manual are only for technicians trained in the Q-MASTER System.
Topics in this chapter Description ................................................................. 20
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Description
The upper part of the keyboard has 15 Function Keys, of which 14 keys are predefined in the software. Edit Ticket Text Edit Ticket Texts. Select Ticket Text No. Select the Ticket Text that will be printed when a Ticket Button is pressed. Edit Ticket Button Name Edit the Ticket Button Name. Quick Text Edit a Quick Text. End of Operation End of Operation confirms that an operation is finished. It is always used in the end of an operation. Edit System Settings Edit the System Settings. Only experienced technicians should use this option. Contact your QMatic Partner if the Settings must be changed. Set Time Set time. Set Date Set date. General Report Not in use. Transaction Time Report Print a Transaction Time Report. Waiting Time Report Print a Waiting Time Report.
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Function Keys
Category Report Print a Category Report. Workstation Report Print a Workstation Report. Summary Report Print a Summary Report.
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Edit Ticket Text

Edit Ticket Text
The Ticket Number must of course be printed on the Ticket but it may also be nice to print a short message on the Ticket. Perhaps you want to print a greeting to the customers, the name of the company and/or print some text related to a national holiday (for example Merry Christmas). The text must be easy to change when the holiday is over. All this is possible with the QMASTER System.
Topics in this chapter General Information.................................................... 24 Change the Promotion Text ........................................ 24
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General Information
There are two types of texts on the Ticket: Promotion Text and System Information. This chapter describes how you change the Promotion Text. The System Information shows information from the System (Ticket Number, time, date, etc.). You cannot change the System Information by yourself. Please contact your Q-Matic Partner if you want to change the System Information.
Promotion Text
Promotion Text To change the Ticket Button Name in the system information part, see Edit Ticket Button Name on page 29.
Change the Promotion Text

Never enter a long Promotion Text. Too long a text may result in a faulty Ticket. Please contact your Q-Matic Partner if you need help with the text. Edit Ticket Text
Edit Ticket Text
Press
ALT
and then the Function Key
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Edit Ticket Text
Select Ticket Button
Press the Ticket Button for which Text should be changed. Two Tickets are printed. On the first the text Edit Text No. nn is printed, nn is the Ticket Text Number. The second Ticket is without text.
Edit Text No.
Enter New Text Use the Keyboard to enter a new Promotion Text. At the same time as the new Text is entered Tickets are printed to show the current position of the cursor. The cursor marks the position in the text that is affected when a key is pressed. A New character is inserted to the right of the cursor when it is at the end of the text, otherwise they are inserted to the left of the cursor.
It is possible to use the Arrow Keys

ENTER
to move the cursor in the text. Use
the
key to insert a new line.
Use
DEL
to remove unwanted characters. The character marked by the cursor is deleted.
Finish text insertion
End of Operation
Press
to finish the insertion of text.
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Save the Text A Ticket with the text Save Text [Y/N]? is printed.
Save Text [Y/N] ?
Press Y to save the new Ticket Text or N to abort the insertion. A Ticket with the text Text is saved is printed if the text was saved successfully.
Text is saved
Test the Text Press the Ticket Button which text was changed to check the Ticket.
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Select Ticket Text

Select Ticket Text
The previous chapter described how easy it is to change the text on the Ticket but remember, an easy job takes time. A way to avoid this job is to make a collection of useful Ticket Texts. Your Q-Matic Partner can help you to make the Ticket Texts. This chapter describes how you select one of the stored Ticket Texts.
Topics in this chapter Select a Ticket Text ..................................................... 28
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Select a Ticket Text

The Ticket Text is the text printed on the Ticket. Each Ticket Text is assigned a number (Ticket Text Number). This number identifies the Ticket Text. The Q-MASTER can store up to 99 different Ticket Texts. This makes it possible to have Ticket Texts for special occasions, etc. Each Ticket Button is connected to one Ticket Text, more than one Ticket Button can use the same Ticket Text even if they serve different types of services.
Select Ticket Text
Press the
Function Key. Press the Ticket Button whose text should be changed. A Ticket is printed with information about the current Ticket Text Number.
Current Text No. =
Enter the new Ticket Text Number. Always enter two digits, for example 03. A Ticket is printed with information about the new Ticket Text Number.
New Text No. =
The following Ticket is printed if an incorrect Ticket Text Number is entered.
Edit a new text as Text No. [Y/N] (Ok/Abort)?
Enter Y to create a new Ticket Text with number nn. If N is entered the following Ticket is printed and the Ticket Text Number is unchanged.
Failed to change the Text No. of the button. Operation results in an 'Error'! Operation has ended
Press the Ticket Button to print a Ticket. Check that the new Ticket Text is correct.
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Edit Ticket Button Name

Edit Ticket Button Name
Each Ticket Button is assigned a name. The Ticket Button Name usually describes the service made available to the customer pressing that Ticket Button. The Ticket Button Name is usually printed on the Ticket so the customer will know that he or she has made the right selection. The Ticket Button Name must be changed if the service is changed.
Topics in this chapter Change the Ticket Button Name ................................. 30
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Change the Ticket Button Name

Changing the Ticket Button Name only changes the name printed on the Ticket; the rest of the Ticket Text is unchanged.
Edit Category Name
Press the
Function Key.
Press the Ticket Button which name should be changed. Edit the selected Ticket Button Name. Tickets are continually printed to show the cursor (the cursor is the position in the text affected by the next key that is pressed) position. New characters are inserted to the left of the cursor. Use the left and right arrow keys,
DEL
, to move the cursor in the text.
Use
to erase characters. The old Ticket Name is not automatically replaced; it must
DEL
be erased with
if it should not be used.
End of Operation
Press to save the new Ticket Button Name. A Ticket is printed to confirm that the new name is saved.
Button Name saved
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Quick Text
Quick Text
A Quick Text is a stored text that can be used on Tickets or displays. The same Quick Text can be used at many displays and Tickets. If you change the stored Quick Text it will be automatically updated everywhere it is used.
Topics in this chapter Change a Quick Text................................................... 32
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Change a Quick Text
Quick Text
Press the
Function Key.
The following Ticket is printed if there are no stored Quick Texts. Please contact your Q-Matic Partner if you want to use Quick Texts.
System holds no quicktexts to edit
The following Ticket is printed if there are Quick Texts in the System. Enter the number of the Quick Text that you want to change. You must enter three digits, for example 002.
001 [TEXT1], Text 1 002 [TEXT2], Text 2 003 [TEXT3], Text 3 Please enter QUICK_TEXT nbr (001-003)
Edit the selected Quick Text. Tickets are continually printed to show the cursor (the cursor is the position in the text affected by the next key that is pressed) position. New characters are inserted to the left of the cursor.
Use the left and right arrow keys,
, to move the cursor in the text.
Use
DEL
to erase characters.
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Quick Text
End of Operation
Press to save the Quick Text. A Ticket is printed. Enter Y to save the Quick Text or enter N to exit without changes.
Save Settings [Y/N]?
A Ticket is printed to confirm that the Quick Text is saved.
Text was saved
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Time and Date

Time and Date
Correct time and date are vital for the accuracy of the Q-MASTER System. Note! The Q-MASTER System will not automatically adjust the clock for daylight saving time changes.
Topics in this chapter Set Time ..................................................................... 36 Set Date...................................................................... 36
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Set Time
Set Time (hh:mm)
Press the
Function Key. A Ticket with the following text is printed.
Enter New Time, HHMM
Enter the new time in the 24-hour mode and with four digits, for example 0835 (8:35 am) or 1425 (2:25 pm). A Ticket is printed with the new time.
New Time,
The new time is saved.
Set Date
Always use the date format dd:mm:yy (day:month:year).
Set Date (dd:mm:yy)
Press the
Function Key. The following Ticket is printed.
Enter New date, DDMMYY
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Time and Date
Enter the new date. Always enter six digits, for example 051000 for 5 October 2000. Enter first the day, then the month and finally the year. The following Ticket is printed.
New Date,
The new date is saved.
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Reports
Reports
To assign a number to the customers so they can sit and wait makes the customers a little bit happier but is that all? No, the Q-MASTER System is a powerful tool which can improve your customer service and to make your organisation more efficient. The Q-MASTER stores lot of information about the customers; when they arrived, how long they waited and the time it took to serve each customer. The Statistics Reports present the information in a way that is easy to read. You can see when you had long waiting times and when you had very short or no waiting times. The Statistics Reports also help you to see the result of a change in your organisation.
Topics in this chapter General....................................................................... 40 Report Settings ........................................................... 41 Explanation of Report Settings .................................... 42 The Report Head......................................................... 53 Daily Transaction Time Report ..................................... 54 Weekly Transaction Time Report ................................. 55 Monthly Transaction Time Report................................ 57 Daily Waiting Time Report........................................... 58 Weekly Waiting Time Report....................................... 60 Monthly Waiting Time Report ..................................... 62 Daily Category Report ................................................. 64 Weekly Category Report ............................................. 66 Monthly Category Report............................................ 68 Daily Workstation Report ............................................ 70 Weekly Workstation Report ........................................ 71 Monthly Workstation Report....................................... 72 Summary Report ......................................................... 73 Key to Print Reports .................................................... 74
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General
The Q-MASTER Ticket Printer stores statistics about the activities in the System. It is information about when a customer arrived, the Waiting Time, the Transaction Time, etc. This information is used to create Reports. The Reports are printed on the Tickets. It is also possible to transfer the statistics to a PC containing the Q-WIN program. This solution makes it possible to store statistics for the future and to print Reports on ordinary paper. Please contact your Q-Matic Partner if you want information about Q-WIN. The following Reports are available in the Q-MASTER Printer. Transaction Time Report The Report shows the number of customers whose Transaction Times are within each given time interval. The Transaction Time is the time from when the customer was called until the next customer was called or the Workstation was closed. The Report shows three intervals, for example the number of customers whose Transaction Times were less than five minutes, between five and ten minutes and between ten and fifteen minutes. It also shows the number of customers whose Transaction Times were longer than the last interval (in this example longer than fifteen minutes) and the total number of customers. Waiting Time Report The Report shows the number of customers whose Waiting Times are within each given time interval. The Waiting Time is the time from when the Ticket was taken until the customer was called to the Workstation. The Report shows three intervals, for example the number of customers whose Waiting Times were less than five minutes, between five and ten minutes and between ten and fifteen minutes. It also shows the number of customer whose Waiting Times were longer than the last interval (in this example longer than fifteen minutes) and the total number of customers. Category Report The Report shows the average values for the stored statistics, for example the number of served customers, the average Transaction Time, Waiting Time, etc. Workstation Report The Report shows the number of customers served by each Workstation. Summary Report The Report gives a summary of the major factors that affect the service and the cost efficiency. The Reports are available as Daily, Weekly and Monthly Reports.
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Reports
Report Settings
The Report Settings specify the statistics included in the Report. Each time a Report is manually selected the Printer prints a list showing the current Report Settings. Most Settings are specified only the first time the Report is printed. Auto Reports are Reports that are automatically printed at a predefined time and date. All Settings are specified once. After that everything is automatic. The following Tickets are printed when a Report Function Key is pressed.
00 Start of Report Printing. 01 Auto Print : 0:00 02 Date : 03 Time : 8:00 - 19:00 04 Categories : 1-1 05 Button : 1-1 06 Work Stat. : 1-4 07 Period : 60 min 08 Interval : 120 sec 09 No Shows : 20 sec
10 Accepted 11 Day of Week 12 Auto Print 13 Auto Print 14 Queue No. 15 Sep. Cat. 16 Option 8 17 Option 9 18 Option 10 19 Output
: : : : : : : : : :
5 min 0 (offset) 0 (day of Week) 0 (day of Mon.) 0 1 (on/off) 0 0 0 0
99 Save and Exit
Any other key twice to Abort
Change the settings There is a number in front of each Setting in the list. Enter the number to edit the corresponding Setting. Always enter two digits, for example 02. When the Settings are correct, enter 00 to save the Settings and immediately print the Report or 99 to save the Settings without printing (the Report is printed at the specified time if Auto Print is selected). Press the Space Bar twice to exit without printing any Report and without changing the Settings.
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Explanation of Report Settings

00 Start of Report Printing The Settings are saved and the Report is printed immediately. Usually this option is not used for Auto Print of Reports but it can be used to get a printout immediately; the Report will then be automatically printed according to the Settings. 01 Auto Print Auto Print automatically prints a Report at a predefined time. Enter 01; a Ticket is printed.
Enter new time. Format: HHMM
Enter the time when the Report should be printed. Use the 24-hour format (for example 1500 for 3:00 pm). A new Settings List with the new Settings is printed. Enter 99 to save the Settings. Print the Reports after or before Business Hours. We recommend that Weekly Reports be printed on Monday morning and Monthly Reports in the morning on the first day of the month. Enter 0000 as the Auto Print time to disable the function. If the Auto Print is a Monthly or Weekly Report, Setting Number 12 or 13 must be set to a value. There must be no date (02) selected when Auto Print is used. 02 Date This setting specifies the dates covered by the Report. Usually no date is selected, which is indicated with -. Enter 02; a Ticket is printed.
Enter new date. Or space for today. Format: DDMMYY DDMMYY
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Reports
Enter the dates according to the instructions on the Ticket, for example 300800 020900 (30/8 2000 to 2/9 2000). A new Settings List is printed. Enter two dates even if the Report should cover only one day, for example 300800 300800 (30/8 2000). Press the Space Bar instead of entering a date to remove any selected date. A Ticket is printed and - is printed as the date in the Settings List.
Today selected
Below you will see the days that are included in the Report if you do not enter any specific date. If dates are entered, the Report will cover these days no matter which type of Report you have selected. Note! There must be no date selected if Auto Print is used. The Report covers all the following days if no dates are entered. Daily Statistics. The Report covers the printout day. Weekly Statistics. The Report covers one week with the day before the printout day as the last day. Monthly Statistics. The Report covers one month with the day before the printout day as the last day. 03 Time The Report includes statistics from the inserted time span. Enter 03; a Ticket is printed.
Enter new time. Format: HHMM HHMM
Enter the times according to the instructions on the Ticket. The time must be entered in the 24hour format, for example 0700 1900 (7:00 am to 7:00 pm). Always select a time span that is longer than the business hours. If, for example, business hours are 09:00 17:00 (9:00 am to 5:00 pm) select 08:30 18:00 (8:30 am to 6:00 pm) as the time span to be sure that all customers are included in the Report.
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04 Categories The Setting specifies a start Category and an end Category. Both these Categories and all those in-between will be included in the Report. Note! This Setting uses the Category Number not the Category Name. Use the same start and end Category to include only one Category. Enter 04; a Ticket is printed.
Editing end with key 'End Text' Category from
The current start Category is printed at the bottom of the Ticket. Enter the new start Category.
End of Operation
Press the printed.
function key to save the new start Category. The following Ticket is
Editing end with key 'End Text' Category to
Enter the new end Category.
End of Operation
Press the
function key to save the new end Category.
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05 Button The Setting specifies a start Ticket Button and an end Ticket Button. Both these Ticket Buttons and all those in-between will be included in the Report. Note! This Setting uses the Ticket Button Number not the Ticket Button Name. Use the same start and end Ticket Button to include only one Ticket Button. Enter 05; a Ticket is printed.
Editing end with key 'End Text' Button from
The current start Ticket Button is printed at the bottom of the Ticket. Enter the new start Ticket Button.
End of Operation
Press the printed.
function key to save the new start Ticket Button. The following Ticket is
Editing end with key 'End Text' Button to
Enter the new end Ticket Button.
End of Operation
Press the
function key to save the new end Ticket Button.
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06 Work Stat. The Report will include statistics from the selected Workstations. Enter a start Workstation Number and an end Workstation Number. These Workstations and all those in-between will be included in the Report. It is not necessary that all Workstation Numbers between the start number and the end number be used. Enter, for example, 1 as the start number and 11 as the end number if Workstations 1 7 and 10 11 are in operation. Enter 06; a Ticket is printed.
Editing end with key 'End Text' Work Station from
The current start Workstation is printed at the bottom of the Ticket. Enter the new start Workstation.
End of Operation
Press the printed.
function key to save the new start Workstation. The following Ticket is
Editing end with key 'End Text' Work Station to
The current end Workstation is printed at the bottom of the Ticket. Enter the new end Workstation.
End of Operation
Press the
function key to save the new end Workstation.
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07 Period In Daily Reports a day is divided into periods. The length of a period can range from 30 minutes and upwards. A shorter period results in a more detailed Report. Enter 07; a Ticket is printed.
Editing end with key 'End Text' Period time in minutes
The current Period Length is printed at the bottom of the Ticket.
End of Operation
Enter a new Period Length. Press the

99-08-27
Interval
function key to save the new Period Length.
Time <5 <10 <15 10:00 11:00 12:00 13:00 14:00 15:00 2 2 7 . 2 1 1 . . . . 1 . . . 4 . .
> Total . . . . . . 3 2 7 4 2 2
Period
16:00 17:00
2 .
3 2 7
. . 4
. . .
5 2 27
Total 16
% 59.2 25.9 14.8 . Acc. % 59.2 85.1 100.0 100.0
08 Interval The Interval Length in seconds. In the Transaction Time and the Waiting Time Reports the Transaction Times and the Waiting Times are divided into intervals. The Report shows the number of customers with a Transaction Time or a Waiting Time within each interval; for example all customers with a Waiting Time below five minutes, between five and ten minutes and between ten and fifteen minutes (the Interval Length is in this case 300 seconds). The last interval shows all customers with a Waiting Time or a Transaction Time that exceeded the last interval; in the example above it is all customer with a Waiting Time above fifteen minutes.
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Enter 08; a Ticket is printed.
Editing end with key 'End Text' Interval time in seconds
The current Interval Length is printed at the bottom of the Ticket. Enter a new Interval Length. Press the Function key to save the Interval Length. 09 No Shows Customers who took a Ticket but did not respond on the call from the Workstation are called No Shows. The No Show Time is the maximum time the Workstation should wait until a new customer is called. All customers with a Transaction Time equal to or below the No Show Time are stored as No Shows in the statistics. These customers are only included in the Workstation Report, not in any other Report. Enter 09; a Ticket is printed.
Editing end with key 'End Text' No Show time in seconds
The current No Show Time is printed at the bottom of the Ticket. Enter a new No Show Time.
End of Operation
Press the
function key to save the new No Show Time.
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10 Accepted The Acceptable Waiting Time. This value is only used in the Summary Report. The Summery Report shows the percentage of the customers that had a Waiting Time within the Acceptable Time. Enter 10; a Ticket is printed.
Editing end with key 'End Text' Accept Wait time in minutes
The current Acceptable Waiting Time is printed at the bottom of the Ticket. Enter a new Acceptable Waiting Time.
End of Operation
Press the 11 Day of Week
function key to save the new Acceptable Waiting Time.
Start day for the Weekly Reports. 0 1 2 3 4 5 6 7 The date prior to the current day will be the last day of the Report. Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Editing end with key 'End Text' Start Day
The current Start Day is printed at the bottom of the Ticket. Enter a new Start Day.
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End of Operation
Press the 12 Auto print
function key to save the new Start Day.
This option is only used together with Auto Print of Weekly Reports. The value specifies the start day and the print day for the Report. The last day in the Report is the day before the print day. If, for example, Monday (1) is selected as print day the Report includes statistics from Monday until yesterday (Sunday). The Report will include the following days depending on the entered value. 0 1 2 3 4 5 6 7 Manual printout. Should never be used together with Auto Print. Monday Sunday Tuesday Monday Wednesday Tuesday Thursday Wednesday Friday Thursday Saturday Friday Sunday - Saturday
Editing end with key 'End Text' Day of Week
The current Start Day is printed at the bottom of the Ticket. Enter a new Start Day.
End of Operation
Press the
function key to save the new Start Day.
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13 Auto print This option is only used together with Auto Print of Monthly Reports. The value specifies the day in the month when the Report is printed and the dates included in the Report. The day before the print day is the last day in the Report. Enter 1 to include the last month in the Report. Never enter 31 as print day; the result is that the Report is only printed in months with 31 days. Enter 0 to disable this option. Enter 13; a Ticket is printed.
Editing end with key 'End Text' Day of Month
The current Print Day is printed at the bottom of the Ticket. Enter a new Print Day.
End of Operation
Press the 14 Queue No.
function key to save the new Print Day.
Not used in the current version of the Ticket Printer. 15 Sep. Cat. Separate the Categories in the Report. Each Category included in the Report will be printed on separate pages. 0 1 The Categories are not separated. An average of all Categories are shown in the Report. The Categories are separated in the Report.
Enter 15 to toggle between not separated (0) and separated (1). No Ticket is printed except for a new Settings List. 16 Option 8 Not used in the current version of the Ticket Printer. 17 Option 9 Not used in the current version of the Ticket Printer. 18 Option 10 Not used in the current version of the Ticket Printer.
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19 Output Specify the printer on which the Report will be printed. It is possible to print the Report on a standard PC printer if the Q-MASTER Ticket Printer is connected to an AD2260. Three values can be entered. 0. Print the Report on the current unit. The Report is printed on the unit from which the Report is selected. Use this optionif there is no AD2260 connected to the System. Always print the Report on the Q-MASTER Ticket Printer no matter from where the Report is selected. Always print the Report on the PC printer. An AD2260 must be connected to a PC printer.
1.
3.
Note! There is no number 2 option available. Enter 19; a Ticket is printed.
Editing end with key 'End Text' Output
The current printer selection is printed at the bottom of the Ticket. Enter a new printer selection (0, 1 or 3).
End of Operation
Press the 99 Save and Exit
function key to save the new Print Day.
Save the Settings but print no Report. Use this option to set the settings for Auto Print. Option 00 Start of Report Printing also saves the Settings. No changes are saved if the settings are aborted in any other way.
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The Report Head

In the Report Head there is information about the Settings selected for the Report, name and address of the office and time and date. The bottom Ticket informs about the total number of customers and the number of No Shows. No Shows are customers who did not respond on a call from the Workstation.
DAILY TRANSACTION TIME

99-08-30 Printed Name Street City Phone : : : : : Monday Week:35
99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Menu settings: From To Period Interval Time Category WStn. : : : : : : : 99-08-27 99-08-27 60 min. 5:00 min. 6:00 - 19:00 1 to 1 1 to 7 cont.
Button : 1 to 1 No shows : 0:20 min. This report includes a total of 42 customers. Of which 15 or 35.7% did not respond when their number was called. Periods with no statistics are not included.
The Report Head is printed first on all Reports.
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Daily Transaction Time Report

The Daily Transaction Time Report shows the number of customers and their Transaction Times for the selected day. The Transaction Time is the time from when the customer was called to the Workstation and until the next customer was called or the Workstation was closed. The day is divided into periods. Each line in the Report represents a period. The Transaction Time is divided into intervals. The Report shows the number of customers in each interval and period. Print Report
Transaction Time Report
Press twice on the Function Key to print the Settings Tickets. Enter the desired settings and finally select 00 to print the Report immediately or 99 if it is an Auto Print.
DAILY TRANSACTION TIME

99-08-30 Monday Week:35
The session time was record when the customer left the Work Station Distribution between categories: 27 cus. from Category 1
Printed: 99-08-30 14:28 Name : Q-Matic Sweden AB Street : Neongatan 8 City : S-431 53 MLNDAL Phone : +46 31-87 92 50
99-08-27
Menu settings: From : 99-08-27 To : 99-08-27 Period : 60 min. Interval: 5:00 min. Time : 6:00 - 19:00 Category: 1 to 1 WStn. : 1 to 7 cont.
Time <5 <10 <15 10:00 11:00 12:00 13:00 14:00 15:00 . 2 3 2 . . . . 3 . 1 . . . 1 . . 2
> Total 1 1 1 2 . 1 1 3 8 4 1 3
Button : 1 to 1 No shows: 0:20 min. This report includes a total of 42 customers. Of which 15 or 35.7% did not respond when their number was called. Periods with no statistics are not included.
16:00 17:00 Total
1 . 8
2 1 7
2 1 6
. . 6
5 2 27
% 29.6 25.9 22.2 22.2 Acc. % 29.6 55.5 77.7 100.0
Time This is the end of the period. The number of periods depends on the Report Settings.
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Interval <x The Transaction Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Transaction Times below five minutes, one for Transaction Times between five minutes and ten minutes, one for Transaction Times between ten minutes and fifteen minutes and one for Transaction Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval. Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100.0% (all customers had a Transaction Time). In the example Report above 55.5% of the customers had a Transaction Time under ten minutes and 77.7% of the customers had a Transaction Time under fifteen minutes.
Weekly Transaction Time Report

The Weekly Transaction Time Report shows the number of customers and their Transaction Times for the selected week. The Transaction Time is the time from when the customer was called to the Workstation until the next customer was called or the Workstation was closed. The Transaction Time is divided into intervals. The Report shows the number of customers in each interval.
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Print Report
Press
ALT
and twice on the
Function Key to print the Settings Tickets. Enter the
desired Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.
WEEKLY TRANSACTION TIME Week 34-34 Printed Name Street City Phone : : : : : 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date
<5
<10
<15
>
Total
99-08-23 99-08-24 99-08-25 99-08-26 99-08-27
8 4 4 5 12
7 2 11 18 23
6 7 5 6 4
6 . 4 5 2
27 13 24 34 41
Total
33
61
28
17
139
% Acc. %
23 23
43 67
20 87
12 100
Date The Date. Interval <x The Transaction Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Transaction Times below five minutes, one for Transaction Times between five and ten minutes, one for Transaction Times between ten and fifteen minutes and one for Transaction Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval.
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Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100% (all customers had a Transaction Time). In the example Report above 67% of the customers had a Transaction Time under ten minutes and 87% of the customers had a Transaction Time under fifteen minutes.
Monthly Transaction Time Report

The Monthly Transaction Time Report shows the number of customers and their Transaction Times for the selected month. The Transaction Time is the time from when the customer was called to the Workstation until the next customer was called or the Workstation was closed. The Transaction Time is divided into intervals. The Report shows the number of customers in each interval. Print Report
Press
SHIFT
and twice on the
Function Key to print the Settings Tickets. Enter
the desired Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.
MONTHLY TRANSACTION TIME Aug Printed Name Street City Phone -Aug : 99-08-30 14:28 : Q-Matic Sweden AB : Neongatan 8 : S-431 53 MLNDAL : +46 31-87 92 50
99-08-02 99-08-03 99-08-04 99-08-05 99-08-06 99-08-09 99-08-10 5 4 4 8 2 8 8 18 11 2 11 4 26 7 6 5 7 2 1 3 6 5 4 . 4 3 6 6 34 24 13 25 10 43 27
Date
<5
<10
<15
> Total
Menu settings: From To Period Interval Time Category WStn. : 99-08-01 : 99-08-31 : 60 min. : 5:00 min. : 6:00 - 19:00 : 1 to 1 : 1 to 7 cont.
99-08-11 4 99-08-12 4 99-08-13 5 99-08-16 8 99-08-17 12 99-08-18 8 99-08-19 2 99-08-20 8 99-08-23 8 99-08-24 4 99-08-25 5
2 11 18 11 23 11 4 26 7 11 18
7 5 6 2 4 2 1 3 6 5 6
. 4 5 4 2 4 3 6 6 4 5
13 24 34 25 41 25 10 43 27 24 34
99-08-26 4 99-08-27 12 99-08-30 8 99-08-31 2 Total % Acc. % 133 23 23
2 23 11 4 261 46 69
7 4 2 1 91 16 85
. 2 4 3 50 14 100
13 41 25 10 565
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Date The Date. Interval <x The Transaction Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Transaction Times below five minutes, one for Transaction Times between five and ten minutes, one for Transaction Times between ten and fifteen minutes and one for Transaction Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval. Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100% (all customers had a Transaction Time). In the example Report above 67% of the customers had a Transaction Time under ten minutes and 87% of the customers had a Transaction Time under fifteen minutes.
Daily Waiting Time Report

The Daily Waiting Time Report shows the number of customers and their Waiting Times for the selected day. The Waiting Time is the time from when the customer took a Ticket until the Workstation called the customer. The day is divided into periods. Each line in the Report represents a period. The Waiting Time is divided into intervals. The Report shows the number of customers in each interval and period.
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Print Report
Waiting Time Report
Press twice on the Function Key to print the Settings Tickets. Enter the desired Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.
DAILY WAITING TIME

99-08-30 Printed Name Street City Phone Monday Week:35
99-08-30 14:28 : : Q-Matic Sweden AB : Neongatan 8 : S-431 53 MLNDAL : +46 31-87 92 50
99-08-27
Time <5 <10 <15 10:00 11:00 12:00 13:00 14:00 15:00 2 2 7 . 2 1 1 . . . . 1 . . . 4 . .
> Total . . . . . . 3 2 7 4 2 2
16:00 17:00
2 .
3 2 7
. . 4
. . .
5 2 27
Total 16
% 59.2 25.9 14.8 . Acc. % 59.2 85.1 100.0 100.0
Time This is the end of the period. The number of periods depends on the Report Settings. Interval <x The Waiting Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Waiting Times below five minutes, one for Waiting Times between five and ten minutes, one for Waiting Times between ten and fifteen minutes and one for Waiting Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval.
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Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100.0% (all customers had a Waiting Time). In the example Report above 59.2% of the customers had a Transaction Time under five minutes and 85.1% of the customers had a Transaction Time under ten minutes.
Weekly Waiting Time Report

The Weekly Waiting Time Report shows the number of customers and their Waiting Times for the selected week. The Waiting Time is the time from when the customer took a Ticket until the Workstation called the customer. The Waiting Time is divided into intervals. The Report shows the number of customers in each interval. Print Report
Waiting Time Report
Press
ALT
and twice on the
WEEKLY WAITING TIME Week: 34-34 Printed Name Street City Phone : : : : : 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date
<5
<10
<15
>
Total
99-08-23 291 99-08-24 255 99-08-25 296 99-08-26 94 99-08-27 79 Total 1015
11 33 22 6 3 75
2 1 2 1 . 6
. . 1 . . 1
304 321 321 101 82 1097
% Acc. %
92 92
6 99
. 99
. 100
Date The Date.
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Interval <x The Waiting Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Waiting Times below five minutes, one for Waiting Times between five and ten minutes, one for Waiting Times between ten and fifteen minutes and one for Waiting Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval. Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100% (all customers had a Waiting Time). In the example Report above 92% of the customers had a Waiting Time under five minutes and 99% of the customers had a Waiting Time under ten minutes.
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Monthly Waiting Time Report

The Monthly Waiting Time Report shows the number of customers and their Waiting Times for the selected month. The Waiting Time is the time from when the customer took a Ticket until the Workstation called the customer. The Waiting Time is divided into intervals. The Report shows the number of customers in each interval. Print Report
Waiting Time Report
Press
SHIFT
and twice on the
MONTHLY WAITING TIME Aug Printed Name Street City Phone : : : : : -Aug 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date 99-08-02 99-08-03 99-08-04 99-08-05 99-08-06 99-08-09 99-08-10
<5 20 15 8 7 8 20 16
<10 12 7 2 11 2 12 7
<15 2 2 2 5 . 7 4
> . . 1 2 . 4 .
Total 34 24 13 25 10 43 27
99-08-11 99-08-12 99-08-13 99-08-16 99-08-17 99-08-18 99-08-19 99-08-20 99-08-23 99-08-24 99-08-25
8 15 20 7 16 7 8 20 16 15 20
2 7 12 11 15 11 2 12 7 7 12
2 2 2 5 7 5 . 7 4 2 2
1 . . 2 3 2 . 4 . . .
13 24 34 25 41 25 10 43 27 24 34
99-08-26 99-08-27 99-08-30 99-08-31 Total % Acc. %
8 16 7 8 285 50 50
2 15 11 2 181 32 82
2 7 5 . 74 13 95
1 3 2 . 25 4 100
13 41 25 10 565
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Date The Date. Interval <x The Waiting Time is divided into intervals. The Report shows the number of customers within each interval. In the example Report above there is one interval for customers with Waiting Times below five minutes, one for Waiting Times between five and ten minutes, one for Waiting Times between ten and fifteen minutes and one for Waiting Times above fifteen minutes. Total The total number of customers in each row and in each column. % The percentage of customers served within each interval. Acc.% The percentage of customers served within the interval and all preceding intervals. The last value is always 100% (all customers had a Waiting Time). In the example Report above 92% of the customers had a Waiting Time under five minutes and 99% of the customers had a Waiting Time under ten minutes.
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Daily Category Report

The Daily Category Report shows the activities during a day. The day is divided into periods. Each line in the Report represents a period. The period Length is specified in the Report Settings. Print Report
Category Report
Press twice on the
Function Key to print the Settings Tickets. Enter the desired
Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.

99-08-30 Time Cus. Tick. Wait. Taken .1 .0 1.1 .4 .0 3 2 18 2 2 CusNo Serv. Shows 1 3 8 4 1 . . 8 1 . Diff. Open Should WStn. be Open .3 .5 .8 .7 .1 1.1 .3 .9 .2 .3 Trans. Waiting Time Time 17:38 9:32 6:50 10:58 7:20 2:48 2:40 2:34 11:56 2:34
DAILY CATEGORY REPORT 99-08-30 Printed Name Street City Phone : : : : : 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
10:00 11:00 12:00 13:00 14:00
2 -1 2 -3 1
15:00 16:00 17:00 18:00 19:00 Total
.1 .9 .3 .0 . .
2 8 3 1 1 42 4.1
3 5 2 . . 27 2.7
. 3 . 1 2 15 1.5
-1 . 1 . -1
.6 .6 .2 .0 .0
.4 .6 .4 .0 .0
16:04 7:38 8:54 0:00 0:00
4:02 5:12 6:26 0:00 0:00
Average .3
.4
.4
9:22
4:52
Button : 1 to 1 No shows : 0:20 min. Transaction Time and Waiting Time do not include customers, who did not respond, when called. Average values are calculated per person.
Time This is the end of the period. The number of periods depends on the Report Settings. Cus. Wait. The average number of waiting customers in the period. This value is calculated from the number of waiting customers taking into account whether they waited during the whole period or just a part of it.
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Example: The length of a period is specified at 30 minutes in the Settings. A customer that waited the whole period counts as 1. A customer that waited half of the period (15 minutes) counts as 0.5, etc. In this way a value is calculated for each period of the day. Tick. Taken The number of Tickets taken during the period. Cus. Serv. The number of customers served during the period. A customer is entered into the statistics when the Transaction Time ends, that is when the next customer is called to the Workstation or the Workstation is closed. No Shows Number of customers who did not respond to a call during the period. Diff. Shows if the queue is increasing or decreasing during the period. It is the difference between Tickets Taken and the sum of customers served and No Shows. The value may be negative. Diff = Tickets Taken - (Customers Served + No Shows). Open WStn. The average number of Open Workstations during the period. The number is calculated taking into account if a Workstation was open during the whole period or only a part of it. Example: The length of a period is specified to 30 minutes in the Settings. A Workstation that was open the whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc. In this way a value is calculated for each period of the day. Should be Open The number of Workstations that should have been open to prevent the number of waiting customers from increasing during the period. Trans. Time The average Transaction Time during the period. Only customers whose Transaction Time ends during the period are included in the value. Waiting Time The average Waiting Time during the period.
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Weekly Category Report

The Weekly Category Report shows the activities during each day in a week. Print Report
Category Report
Press
ALT
and twice on the
Average per Interval Cus. Tick. Wait. Taken .3 .6 .2 .7 .3 4.2 4.7 4.0 6.4 4.1 cont. Average per Interval Cus. No Serv. Shows 3.2 3.1 3.3 4.3 3.3 1.0 1.0 2.0 2.0 1.8 Open WStn. .4 .4 .5 .5 .5 Trans- Waiting Time Time 8:58 8:04 9:30 8:06 9:22 5:54 7:58 2:22 6:28 4:52
WEEKLY CATEGORY REPORT Week: 34-34 Printed Name Street City Phone : : : : : 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date 99-08-23 99-08-24 99-08-25 99-08-26 99-08-27
Weekday Monday Tuesday Wednsday Thursday Friday
Average
.4
4.7
3.4
1.5
.5
8:54
5:30
Menu settings: From To Period Interval Time Category WStn. : 99-08-23 : 99-08-27 : 60 min. : 5:00 min. : 6:00 - 19:00 : 1 to 1 : 1 to 7 cont.
Button : 1 to 1 No shows : 0:20 min. Customers who did not respond when their number was called are not included in the transaction time or in the waiting time.
Max. Values Trans. Time Waiting Time Cus. Serv.
Totals No Shows
14:16 19:52 17:12 19:36 19:50
17:28 18:24 8:08 17:52 12:42
13 25 10 43 27
4 8 6 21 15
MAXIMUM VALUES: The report max. value is the longest time for one customer during the day. AVERAGE ( BOTTOM LINE ): Reported average is the sum of all days, divided by the naumbers of days.
Total per Week Average
118 23.6
54 10.8
Date Date.
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Weekday Weekday. Cus. Wait. The average number of waiting customers per period. This value is calculated from the number of waiting customers taking into account whether they waited during the whole period or just a part of it. The length of the period is specified in the Report Settings. Example: The length of a period is specified at 30 minutes in the Settings. A customer that waited the whole period counts as 1. A customer that waited half of the period (15 minutes) counts as 0.5, etc. In this way a value is calculated for each period of the day. An average of all periods of the day is calculated and printed in the Report. Tick. Taken The average number of Tickets taken per period. This is the total number of Tickets taken divided with the number of periods. Only periods with registered statistics (Tickets Taken or customers called) are included. Cus. Serv. The average number of customers served per period. A customer is entered into the statistics when the Transaction Time ends, that is when the next customer is called to the Workstation or the Workstation is closed. No Shows The average number of customers per period who did not respond to a call. Open WStn. The average numbers of Open Workstations per Period. The number is calculated taking into account if a Workstation was open during the whole period or only a part of it. Example: The length of a period is specified at 30 minutes in the Settings. A Workstation that was open the whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc. In this way a value is calculated for each period of the day. An average of all periods of the day is calculated and printed in the Report. Trans. Time The average Transaction Time. Waiting Time The average Waiting Time. Max. Trans. Time
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The longest Transaction Time during the day. Max. Waiting Time The longest Waiting Time during the day. Total Cust. Serv. The total number of customers served during the day. Total No Shows The total number of No Shows during the day. Average The average values for the whole week. Total per Week The total number of served customers and No Shows during the week.
Monthly Category Report

The Monthly Category Report shows the activities during each day in a month. Print Report
Category Report
Press
SHIFT
and twice on the
MONTHLY CATEGORY REPORT Aug Printed Name Street City Phone : : : : : - Aug 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date Average per Interval Cus. Tick. W ait. Taken cont. Average per Interval Cus. No Serv. Shows Open W Stn. Trans- W aiting Time Time Max. Values Trans. Time W aiting Time Cus. Serv. Totals No Shows
W eekday
99-08-02 99-08-03 99-08-04 99-08-05 99-08-06
Monday Tuesday W ednsday Thursday Friday
.4 .3 .3 .6 .2
5.2 3.7 4.2 4.7 4.0
3.4 2.4 3.2 3.1 3.3
1.2 1.0 1.0 1.0 2.0
.5 .3 .4 .4 .5
9:04 9:24 8:58 8:34 9:30
4:24 4:28 5:54 7:58 2:22
19:28 19:28 14:16 19:52 17:22
11:20 10:48 17:28 18:24 8:08
34 24 13 25 10
13 10 4 8 6
99-08-09 99-08-10 99-08-11 99-08-12 99-08-13 99-08-16 99-08-17 99-08-18 99-08-19 99-08-20 99-08-23
Monday Tuesday W ednsday Thursday Friday Monday Tuesday W ednsday Thursday Friday Monday
.7 .3 .3 .3 .4 .6 .6 .6 .2 .7 .3
6.4 4.1 4.2 3.7 5.2 4.7 5.7 4.7 4.0 6.4 4.1
4.3 3.3 3.2 2.4 3.4 3.1 4.5 3.1 3.3 4.3 3.3
2.0 1.8 1.0 1.0 1.2 1.0 1.2 1.0 2.0 2.0 1.8
.5 .5 .4 .3 .5 .4 .5 .4 .5 .5 .5
8:06 9:22 8:58 9:24 9:04 8:34 6:56 8:34 9:30 8:06 9:22
6:28 4:52 5:54 4:28 4:24 7:58 6:52 7:58 2:22 6:28 4:52
19:36 19:50 14:16 19:28 19:28 19:52 19:28 19:52 17:12 19:36 19:50
17:52 12:42 17:28 10:48 11:20 18:24 20:24 18:24 8:08 17:52 12:42
43 27 13 24 34 25 41 25 10 43 27
21 15 4 10 13 8 11 8 6 21 15
Button : 1 to 1 No shows : 0:20 min. Customers who did not respond when their number was called are not included in the transaction time or in the waiting time.
99-08-24 99-08-25 99-08-26 99-08-27 99-08-30 99-08-31 Average
Tuesday W ednsday Thursday Friday Monday Tuesday
.3 .4 .3 .6 .6 .2 .4
3.7 5.2 4.2 5.7 4.7 4.0 4.6
2.4 3.4 3.2 4.5 3.1 3.3 3.3
1.0 1.2 1.0 1.2 1.0 2.0 1.3
.3 .5 .4 .5 .4 .5 .4
9:24 9:04 8:58 6:56 8:34 9:30 8:48
4:28 4:24 5:54 6:52 7:58 2:22 5:26
19:28 19:28 14:16 19:28 19:52 17:12
10:48 11:20 17:20 20:24 18:24 8:08
24 34 13 41 25 10
10 18 4 11 8 6
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Date Date. Weekday Weekday. Cus. Wait. The average number of waiting customers per period. This value is calculated from the number of waiting customers taking into account whether they waited during the whole period or just a part of it. The length of the period is specified in the Report Settings. Example: The length of a period is specified at 30 minutes in the Settings. A customer that waited the whole period counts as 1. A customer that waited half of the period counts as 0.5, etc. In this way a value is calculated for each period of the day. An average of all periods of the day is calculated and printed in the Report. Tick. Taken The average number of Tickets taken per period. This is the total number of Tickets taken divided with the number of periods. Only periods with registered statistics (Tickets Taken or customers called) are included. Cus. Serv. The average number of customers served per period. A customer is entered into the statistics when the Transaction Time ends, that is when the next customer is called to the Workstation or the Workstation is closed. No Shows The average number of customers per period who did not respond to a call. Open WStn. The average numbers of Open Workstations per period. The number is calculated taking into account if a Workstation was open during the whole period or only a part of it. Example: The length of a period is specified at 30 minutes in the Settings. A Workstation that was open the whole period counts as 1. A Workstation that was open half of the period counts as 0.5, etc. In this way a value is calculated for each period of the day. An average of all periods of the day is calculated and printed in the Report. Trans. Time The average Transaction Time.
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Waiting Time The average Waiting Time. Max. Trans. Time The longest Transaction Time during the day.
Daily Workstation Report

The Daily Workstation Report shows the number of customers served at each Workstation for each period during the selected day. The length of the periods is specified in the Report Settings. Print Report
Work Station Report
Press the
Function Key to print the Settings Tickets. Enter the desired Settings and
select 00 to print the Report immediately or 99 if it is an Auto Print.
DAILY WORK STATION REPORT 99-09-01 Thursday Week:35 Printed Name Street City Phone : : : : : 99-09-02 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
99-09-01 Time 10:00 11:00 12:00 13:00 14:00 15:00 1 . 2 5 7 3 2 2 1 3 3 8 9 4 3 4 5 2 2 8 5 4 2 6 3 5 2 7 2 . Tot. 13 24 26 37 31 12
2 5 5 7 6 2 . 10 5 8 3 1
16:00 17:00 18:00 19:00 Total
2 5 6 3
3 6 3 .
5 7 8 .
2 8 7 2
4 6 8 1
. . . .
16 32 32 6 229
35 40 41 52 42 19
Button : 1 to 1 No shows : 0:20 min.
Customers served were recorded when they left the station. Customer who did not respond when their number was called, are included in the statistics
Time The time shown is the end of the period. The number of periods depends on the Report Settings. 1 - xx
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Workstation Number. Tot. The total number of served customers during the period. No Show customers are included.
Weekly Workstation Report

The Weekly Workstation Report shows the number of customers served during each day in a week. Print Report
Work Station Report
Press
ALT
and the
Function Key to print the Settings Tickets. Enter the desired
Settings and select 00 to print the Report immediately or 99 if it is an Auto Print.
WEEKLY WORK STATION REPORT
Week: 34-34 Printed Name Street City Phone : : : : : 99-08-30 14:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date 99-08-23 99-08-24 99-08-25 99-08-26 99-08-27
1 4 6 . 8 5
2 6 5 1 25 16
3 6 8 10 9 6
4 1 4 1 12 7
5 . 10 4 9 8
Tot. 17 33 16 63 42
Total
23
53
39
25
31
171
Date The Date. 1 - xx Workstation Number. Tot. The total number of served customers during the period. No Show customers are included.
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Monthly Workstation Report

The Weekly Workstation Report shows the number of customers served during each day in a month. Print Report
Work Station Report
Press
SHIFT
and the
MONTHLY WORK STATION REPORT
Aug Printed Name Street City Phone : : : : :
- Aug 99-09-01 07:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
Date 99-08-02 99-08-03 99-08-04 99-08-05 99-08-06 99-08-09 99-08-10
1 3 3 4 6 . 8 5
2 13 8 6 5 1 25 16
3 20 15 6 8 10 9 6
4 6 4 1 4 1 12 7
5 4 4 . 10 4 9 8
Tot. 46 34 17 33 16 63 42
99-08-11 99-08-12 99-08-13 99-08-16 99-08-17 99-08-18 99-08-19 99-08-20 99-08-23 99-08-24 99-08-25
4 3 3 6 4 6 . 8 5 3 3
6 8 13 5 24 5 1 25 16 8 13
6 15 20 8 12 8 10 9 6 15 20
1 4 6 4 8 4 1 12 7 4 6
. 4 4 10 4 10 4 9 8 4 4
17 34 46 33 52 33 16 63 42 34 46
99-08-26 99-08-27 99-08-30 99-08-31
4 4 6 .
6 24 5 1
6 12 8 10
1 8 4 1
. 4 10 4
17 52 33 16
Total
88 234 239 116 118
795
Date The Date. 1 - xx Workstation Number. Tot. The total number of served customers during the period. No Show customers are included.
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Summary Report
The Summary Report gives a summary of the major factors that affect service and cost efficiency. Print Report
Summary Report
Press the
Function Key to print the Settings Tickets. Enter the desired Settings and
select 00 to print the Report immediately or 99 if it is an Auto Print. The Summary Report prints a Report covering those days that are specified in the 02 - Date setting. The print day is used if no date is specified.
SUMMARY REPORT From: 990903 Printed Name Street City Phone : : : : : To: 99-09-03
Cat. Cus. No Served Shows 43 43 43.0 21 21 6:28 WaitingTime Avg. Max. 6:28 17:52 Val Acc. Trans. T Work stations < 5:00 m. Avg Open per Category 46.5% 46.5% 8:06 8:06 5:49:36 100.0% 5:49:36 5:49:36
99-09-03 18:28 Q-Matic Sweden AB Neongatan 8 S-431 53 MLNDAL +46 31-87 92 50
1 Tot. Avg.
Menu settings: Period : 60 min. Interval : 5:00 min. Time : 6:00 - 19:00 Category : 1 to 1 WStn. : 1 to 7 Button : 1 to 1 No shows : 0:20 min.
Max.
43
21
6:28
17:52
46.5%
8:06
5:49:36 100.0%
Selected Categories: Cat. Name: 1 Category 1
Cat. The selected Categories. Cus. Served The number of served customers.
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No Shows The number of customers who did not respond to a call. Waiting Time Avg. The average Waiting Time for the Category. Waiting Time Max. The longest Waiting Time for the Category. Val Acc. < The amount (%) of customers that were served within the Acceptable Waiting Time. The Acceptable Waiting Time is specified in the Report Settings (10 Accepted). Trans. T Avg. The average Transaction Time for the Category. Workstations Open per Category The total time that the Workstations have been open serving this Category. Tot. The sum of all Categories. Avg. The average of all Categories. Max. The maximum in all Categories.
Key to Print Reports

Daily Transaction Time Report
Weekly Transaction Time Report
ALT
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Monthly Transaction Time Report

SHIFT
Daily Waiting Time Report
Waiting Time Report
Waiting Time Report
Weekly Waiting Time Report
ALT
Waiting Time Report
Waiting Time Report
Monthly Waiting Time Report

SHIFT
Waiting Time Report
Waiting Time Report
Daily Category Report
Category Report
Category Report
Weekly Category Report
ALT
Category Report
Category Report
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Monthly Category Report

SHIFT
Category Report
Category Report
Daily Workstation Report
Work Station Report
Work Station Report
Weekly Workstation Report

ALT
Work Station Report
Work Station Report
Monthly Workstation Report
SHIFT
Work Station Report
Work Station Report
Summary Report
Summary Report
Summary Report
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ALT Key
ALT Key
10
The functions described in this chapter are usually not used. You should never use them on a working System that is serving customers.
Topics in this chapter Special functions......................................................... 78
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Special functions
The ALT key is used together with a letter key to start some special functions in the Q-MASTER or to reset the System. Press the ALT key first, then release the ALT key before the letter key is pressed. Never press the ALT key and the letter key at the same time. The following functions are available. Note! These functions are never needed in the daily use of the System. They are used during service. ALT D Read the ini-file. This function is used if a new ini-file is transferred to the Q-MASTER from a PC. The Ticket Numbers and the statistics are not deleted. ALT E Total reset of the Q-MASTER. All Ticket Numbers and statistics are deleted. The ini-file in the RAM is deleted and the original ini-file from the flash memory is used. ALT F Open the file server. This is a DOS environment. Standard DOS commands can be used. Enter EXIT and press ENTER to return to normal mode. ALT I Delete the ini-file from RAM and use the customer default ini-file stored in the flash memory. The Ticket Numbers and statistics are not deleted. ALT L Print the Error Log. ALT P Show the picture (pic) files. ALT R Reset the Ticket Numbers. ALT U Delete the ini-file from RAM and use the factory default ini-file stored in the flash memory. The Ticket Numbers and statistics are not deleted.
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Work Station Terminal KT2143

Workstation Terminal KT2143
11
The Workstation Terminal KT2143 supports a wide range of operations. They can be everything from basic functions such as calling customers to more complex functions such as transferring a customer to another Category (Service). Topics in this chapter General....................................................................... 80 Workstation Terminal Display ...................................... 80 Keys............................................................................ 81 Functions of the Terminal............................................ 82 Priority settings and Customer calls ............................. 83 Alarm ......................................................................... 84 Login Code ................................................................. 84 Remove Customers ..................................................... 85 Transfer Customers to the first position in a queue ..... 86 Transfer a Customer to a fixed position in a queue...... 86 Transfer a Customer to the last position in a queue..... 87 Move and insert in order of arrival .............................. 88 Set a Ticket Number to show on the Main Display....... 89 Additional functions.................................................... 90 Dip-Switches............................................................... 91
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General
All functions in the KT2143 are specified in the BP2882. These functions, as most functions in the Q-MASTER System, are programmable and can be tailor-made to suit your needs. This manual describes the standard settings for KT2143. Please contact your Q-Matic Partner if the functions in your KT2143 are different from those described here or if you want to change the functions.
The KT2143 is equipped with an LCD display, two LEDs and a keyboard with 33 keys. The LEDs give a clear indication when something in the System needs attention. The exact function of the LEDs depends on the settings.
Workstation Terminal Display

The Workstation Terminal Display shows a standard set of information. Two of the information fields are optionally programmable.
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1 2
Indicates if a customer is present and the Transaction Time is running. Indicates if a customer is stored in the Park Register. The Park Register temporarily stores Ticket Numbers. This register is only used in some Systems. Indicates if Automatic Calling is connected. Indicates the time of day, a called customer's Waiting Time or optional information. Each type of information is displayed during a preset time. Indicates am/pm if that time format is selected. Indicates that the information at position 14 shows the lowest number of remaining Tickets in any Ticket Printer. Indicates number of times the ALT key has been pressed. Indicates that the Workstation is open. This symbol is not used in the current version of the Q-MASTER.
3 4
5 6
7 8 9
10 Indicates that there is an Alarm. The Alarm Number is showed at position 14. 11 Indicates number of waiting customers in the Category served at the Workstation. When the Park function is used, this field indicates number of entries in the Park Register. 12 This digit is never displayed. 13 Indicates next customer's Real Waiting Time. When the Park function is used, this field indicates the position in the Park Register. 14 Indicates Alarm Number or the lowest number of Tickets left in any Ticket Printer. 15 This symbol is always displayed. 16 Displays the present Ticket Number, a number entered from the keyboard or Good/Err as result of an operation. 17 Indicates which one of the top 5 Priority keys (P1-P5) has been selected.
Keys
P1 to P5 Priority Selection.
Insert a customer in order of the Waiting Time.
Insert a customer first in the queue.
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Insert a customer at a fixed position in the queue.
Insert a customer last in the queue.
Remove a customer from the queue.
Log in.
Insert a Ticket Number on the Main Display.
Simulate Ticket Number when customers walk directly to the Workstation without taking a Ticket.
Send Alarm. A to D CLR ENT CLOSE NEXT ALT Programmable function keys. Clear Display entry. Store input. Close Workstation. Call next customer. The ALT key.
Functions of the Terminal

In the explanation below italic text indicates a number that must be entered from the Workstation Terminal Keyboard. Italic text within square brackets, [text] indicates a number that is optional; if no number is entered, the number shown in the Workstation Terminal Display is used. Each Terminal in the Q-MASTER System is unique and can be programmed in a specific way. Most of the programming only has to be done once. These parts are marked with an asterisk * in the following.
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Priority settings and Customer calls

Select the Priority used by the Workstation to call customers. The Priority specifies in which order Tickets taken by different Ticket Buttons should be called. * Set Priority Set or change a Priority stored at key P1 to P5. Select the Priority Number that corresponds to the Priority Settings. The Priority selects customers in a Priority order, when called by the NEXT key. This must be done before calling any customers. ALT Pn [Priority Number] ENT Example: Store Priority 7 on button P3. Key: ALT P3 7 ENT * Select priority Select the Priority to be used by the Workstation by pressing one of the keys P1 to P5. The Priority selected will be the Priority used when the NEXT key is pressed. P1, P2 ... P5 Call a Customer Call the customer first in line in accordance with the selected Priority by pressing the NEXT key. A zero is displayed if there are no more customers to call. NEXT Call a Customer with a specific number Call a customer with a specific Ticket Number. Err is displayed if the Ticket Number does not exist. [Ticket Number] NEXT Display:
Current Priority number 7 Good
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Alarm
Alarms are used when the Workstation needs extra attention. A less drastic way to call attention is to use a Message. Alarm By pressing the Alarm key, an Alarm Display, if available, shows the number of the Workstation that sent the Alarm.
Clear an Alarm Remove the Alarm from the Alarm Display
ALT ALT Message The Message Number will be shown on the Alarm Display.
Message Number Clear a Message Remove a Message Number from the Alarm Display.
ALT
Message Number ENT
Login Code
Enter Login Code A user Login Code is entered and stored in the statistics for future tracking of a staff member using more than one Workstation. This function must first be prepared in the Q-MASTER System.
Login Code
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Log out Log out from the Workstation
ALT Close the Workstation Close the Workstation. CLOSE
Remove Customers
Remove a Ticket Number from a Ticket Button queue. The Ticket Number will not be included in the statistics. * Select Ticket Button Specify the Ticket Button Number, from where the Ticket Number should be removed.
ALT Remove a Customer
[Ticket Button Number]
ENT
Removes the Ticket Number from the selected Ticket Button.
[Ticket Number] Example: Remove Ticket Number 122 from Ticket Button 1. Key: ALT Display:
1 ENT 122
Currently selected Ticket Button 1 Good 122 Good
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Transfer Customers to the first position in a queue

Transfer the customer called to the Workstation, to the first position of another Ticket Button queue. The statistical information will include all information about Workstations and Ticket Buttons involved in the transfer. * Select Ticket Button Select the Ticket Button Number, where the Ticket Number should be placed first in line.
ALT
[Ticket Button Number] ENT
Transfer the Customer Transfer the customer (Ticket number) shown in the Workstation Display to the selected queue.
Example: Call a customer and then transfer the customer to the first position in the queue of Ticket Button 1. Key: ALT Currently saved Ticket Button 1 Good Next Ticket Number Good Display:
1 ENT NEXT
Transfer a Customer to a fixed position in a queue

Transfer the customer called to the Workstation, to a fixed position in a Ticket Button queue. It is possible to use the same Ticket Button as the one from which the customer was called. The statistical information will include all information about Workstations and Ticket Buttons involved in the transfer. * Select Ticket Button Select the Ticket Button Number to which the customer should be transferred.
ALT
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* Select the position Enter the queue position where the customer should be placed.
ALT ALT Transfer the Customer
[position in queue] ENT
Transfer the customer (Ticket Number) to the selected position in the selected Ticket Button queue.
Example: Call a customer and transfer the customer to position 4 in the queue of Ticket Button 3. Key: NEXT ALT Display: Next Ticket Number
3 ENT ALT ALT
Currently saved Ticket Button 3 Good
4 ENT
Currently saved position 4 Good
Transfer a Customer to the last position in a queue

Transfer the customer called to the Workstation, to the last position in a Ticket Button queue. It is possible to use the same Ticket Button as the one from which the customer was called. The statistical information will include all information about Workstations and Ticket Buttons involved in the transfer. * Select Ticket Button Select the Ticket Button Number to which queue the customer should be transferred.
ALT
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Transfer the Customer Transfer the customer (Ticket Number) to the last position of the selected Ticket Button queue.
Example: Call a customer and transfer the customer to the last position in the queue of Ticket Button 1. Ticket Button 1 is already entered and saved. Key: NEXT Display: Next Ticket Number Good
Move and insert in order of arrival

Transfers the customer called to the Workstation, to another Ticket Button queue. The customer is inserted in a position determined by the Waiting Time. The statistical information will include all information about Workstations and Ticket Buttons involved in the transfer. * Select Ticket Button Select the Ticket Button Number of the queue the customer should be transferred to.
ALT
Transfer the Customer Transfer the customer (Ticket Number) to the selected queue. The position in the queue depends on the Waiting Time. A longer Waiting Time results in a better position in the queue. The best position is the next customer to be called.
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Set a Ticket Number to show on the Main Display

Show a Ticket Number on the Main Display. No new Ticket Number is created and no statistical information is saved. Select Workstation Set the Workstation Number to appear on the Main Display together with the Ticket Number.
ALT
[Workstation Number] ENT
Select the Ticket Button Set the Ticket Button Number to show on the Main Display. This will provide a correct Ticket Button letter on the Display, if such a letter exists.
ALT ALT Select Display
Select the Main Display which will show the information selected above.
ALT ALT ALT Select Ticket Number
[Main Display Number] ENT
Finally select the Ticket Number to appear together with the other entered information.
[Ticket Number] Example: Ticket Number 15 from Workstation 4 and Ticket Button 2 should be displayed on Main Display 1. Key: ALT Currently saved Workstation Number 4 Good Display:
4 ENT ALT ALT
2 ENT ALT
Currently saved Ticket Button 2 Good
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ALT ALT Currently saved Main Display 1 Good 15 Good
1 ENT 15
Additional functions
Alert the Customer Alert (Recall) the last called customer by re-displaying the Ticket Number and the Workstation Number on the Main Display. ALT NEXT Matter Store a Matter Code in the statistics. This function must first be prepared in the Q-MASTER System. Matter Code A Walk Direct This key is used to include in the statistics customers who walk straight up to a free Workstation without taking a Ticket from the Ticket Printer. Walk Direct can only be used if there are no waiting customers.
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Dip-Switches
The Dip-Switches give each Workstation a unique identity. The Dip-Switches are located behind the small cover under the Workstation Terminal. Pull the cover sideways to open. Use the cover to change the switches. Those switches in the list below that are not specified as on must be in position off. Dip-Switch Number 3 4 5 on on on on on on on on on on on on on on on on .... on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on Workstation Number 6 7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
1 on on on on on on on on on on on on on on on on
Dip switch 8 off If Automatic Calling is used or if none of the options described here is used. on If Bar-code Reader is used. Please contact your Q-Matic Partner if a Workstation Number higher than 32 is to be used.
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Work Station Terminal KT2010, KT2011
12
Workstation Terminal KT2010, KT2011

The Workstation Terminal is placed on the desk of the Workstation. The next customer to be served, is called from the Workstation Terminal. The Workstation Terminal is used to set the Priority which the Workstation is to use. Topics in this chapter General....................................................................... 94 Workstation Terminal Display ...................................... 94 Keys............................................................................ 95 Priority Switch (KT2011) .............................................. 95 Alarm Function ........................................................... 95 Category and Workstation Number............................. 96
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General
Two Terminals KT2010 & KT2011 are available within the same family; the KT2010 comes without a Priority Switch.
Workstation Terminal Display

The described settings are default but can be changed. 1 The character, in front of the 3-digit Ticket Number, indicates that less than 50 Tickets remain in the Ticket Printer.
Three dots, between the first and second digit of the Ticket Number, indicate that the Workstation Display is flashing. The character, in the top left corner of the Workstation Terminal Display, indicates that there are waiting customers. + The Plus Sign character indicates that more than five customers per Open Workstation are waiting. 145 The called Ticket Number. A 0 is shown if there are no customers to call. The next customer who takes a Ticket will be called automatically.
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Keys
Next Press NEXT to call the next customer. Group Use the GROUP switch to select the Priority Number. See 9.3.4. Close The CLOSE key has two functions: The first time the key is pressed, the Workstation Terminal Display shows the number of waiting customers in the selected Priority. The second time the key is pressed, the Workstation will be closed.
Priority Switch (KT2011)

The Priority (GROUP) Switch can be set to 16 different positions: 0 - 9, A - F. Every switch position corresponds to a Priority Number. Priority Priority can be given to one Category over another Category. The Category with highest Priority will be served first. If there are no waiting customers in this Category, the Category with second highest Priority will be served, see chapter 8. Turn the switch to the position corresponding to the Category, the Workstation is supposed to serve. There are three ways to set the Workstation Priorities: 1 2 3 Dip switches inside the Workstation Terminal, only KT2010. Priority Switch on the Workstation Terminal, only KT2011. Preset Priorities in the Q-MASTER settings, which will override Priorities set according to 1 and 2 above.
Alarm Function
If the CLOSE key is held down for more than 5 seconds, LLL will be shown in the Workstation Terminal Display and an Alarm signal will be sent to an Alarm Display, if available. The Alarm Display will show the Workstation Number.
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Category and Workstation Number

Each Workstation must have a unique number. This number is specified by the Dip Switches inside the Workstation Terminal. Switches 1 - 3 specify the Priority of the KT2010 Workstation terminal. Switches 4 - 8 identify the Workstation Number for both KT2010 and KT2011. Workstation Number Work Stn. 1 Work Stn. 2 Work Stn. 3 Work Stn. 4 Work Stn. 5 Work Stn. 6 Work Stn. 7 Work Stn. 8 Work Stn. 9 Work Stn. 10 Work Stn. 11 Work Stn. 12 Work Stn. 13 Work Stn. 14 Work Stn. 15 Work Stn. 16 Work Stn. 17 Work Stn. 18 Work Stn. 19 Work Stn. 20 Work Stn. 21 Work Stn. 22 Work Stn. 23 Work Stn. 24 Work Stn. 25 Work Stn. 26 Work Stn. 27 Work Stn. 28 Work Stn. 29 Work Stn. 30 Work Stn. 31 Work Stn. 32 Dip Switch Number 6 7 8 on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on on
Please contact your Q-Matic Partner if a Workstation Number higher than 32 is to be used.
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Glossary
Glossary
Auto Print, Auto Reports Statistics Reports automatically printed at a predefined time. Category
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The Category specifies the Ticket Number sequence. One or more Ticket Buttons can be connected to one Category. Estimated Waiting Time, EWT Estimated Waiting Time until a customer can be served. The value is calculated from the Waiting Time for the latest served customers. Interval Time Waiting Times and Transaction Times are grouped according to their length in Time Classes (Time Intervals). The Interval Time is the Time Class interval. In a Statistics Report is it possible to see how many customers that were referred to each Time Interval. No Show Time The No Show Time is used to separate customers who did not respond when called, from customers who did. No Show customers are treated separately in the Statistics Reports. Period Time A period is used in Daily Statistics Reports to divide the day into smaller parts. The length of the period is called the Period Time. A short Period Time results in a detailed Statistics Report. Priority The order in which customers are called. The Priority order can be modified in a number of ways. Queue Management System A system organizing customer service.
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Real Waiting Time, RWT This is the time a customer had to wait before being called. Statistics Report A printed report with statistical information about past activities in the Queue Management System. Ticket The piece of paper on which the Ticket Number and other Ticket Text is printed by the Ticket Printer. Ticket Button Customers use the Ticket Buttons to select a service. They are usually mounted on the Ticket Printer. Ticket Number The queue number. Ticket Printer The printer that prints the Tickets. Transaction Time The time a customer spends at the Workstation. This is usually the time from when a Ticket Number was called until the next Ticket Number is called to the same Workstation. Workstation The place where Staff Members serve customers. Workstation Display The LED Display above the Workstation showing the Ticket Number currently served. Workstation Number A number identifying each Workstation. Workstation Terminal The equipment used by the staff at a Workstation to call the next customer. Workstation Terminal Display The LCD display on the Workstation Terminal.
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A Accepted Waiting Time 49 Alarm 84 Alert the Customer 90 ALT Key 77 Auto Print 42 Auto print 50, 51 B BP2228 6 BP2259 6 Button 45 C Call a Customer 83 Call a Customer with a specific number 83 Categories 44 Category 9 Clear a Message 84 Clear an Alarm 84 Close the Workstation 85 customer 5 D Daily Category 64 Daily Report 47 Daily Transaction Time 54 Daily Waiting Time 58 Daily Workstation 70 Date 42 Day of Week 49 daylight saving changes 35 daylight saving time 35 Dip-Switches 91 Displays 7 E Edit Ticket Button Name 29 Edit Ticket Text 24 Enter Login Code 84 Error Log 78 F Front Panel 13 Function Keys 14
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I Information Display 8 Interval 47 K Keyboard 14 Keys 81 KT2010 7 KT2011 7 KT2143 7, 79 L Log out 85 M Main Display 8 Matter 90 Message 84 Monthly Category 68 Monthly Transaction Time 57 Monthly Waiting Time 62 Move and insert in order of arrival 88 N New Ticket Roll 17 No Shows 48, 53 O Output 52 P Paper Feed Button 17 Period 47 Power Supply 16 Print Head 18 Print Report 42 Priority 9, 81 Promotion Text 24 Q Q-MASTER Printer 6 Quick Text 31
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R Remove a Customer 85 Report Head 53 Report Settings 41 Reports 39 reset 78 S Save and Exit 52 Select priority 83 Select Ticket Text 27 Sep. Cat. 51 Separate Categories 51 Set a Ticket Number to show on the Main Display 89 Set Priority 83 staff 5 Summary 73 Summary Report 49 System Information 24 T Ticket 8 Ticket Button 9, 45 Ticket Buttons 12, 14 Ticket Number 9 Ticket Printer 11 Ticket Roll 17 Time 43 Time and Date 35 Transaction Time 54 Transfer a Customer to a fixed position in a queue 86 Transfer a Customer to the last position in a queue 87 Transfer Customers to the first position in a queue 86 Transfer the Customer 86, 87, 88 W Waiting Time 58 Walk Direct 90 Weekly Category 66 Weekly Transaction Time 55 Weekly Waiting Time 60 Weekly Workstation 71, 72 Work Stat. 46 Workstation Display 7 Workstation Terminal 7 Workstation Terminal Display 80 Workstation Terminal KT2143 79 Workstations 46
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BP2882 User's Guide - 012 - 01a

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BP2884 Users Guide

BP2882 Users Guide

BP2882 Users Guide

BP2882 Users Guide

Ticket Number 209

BP2882 Users Guide

The way it works

BP2882 Users Guide

Outside of the Ticket Printer

Back of the Front Panel (five holes).

BP2882 Users Guide

AC Power System Communication

The back of the BP2882.

BP2882 Users Guide

Q-Win System Communication.

Serial communication (RS232).

The Print Head.

The Paper Feed Buttom.

BP2882 Users Guide

Topics in this chapter Description ................................................................. 20

BP2882 Users Guide

BP2882 Users Guide

Edit Ticket Text

BP2882 Users Guide

Change the Promotion Text

Edit Ticket Text

and then the Function Key

Edit Ticket Text

Select Ticket Button

Edit Text No.

It is possible to use the Arrow Keys

to move the cursor in the text. Use

key to insert a new line.

to remove unwanted characters. The character marked by the cursor is deleted.

Finish text insertion

to finish the insertion of text.

BP2882 Users Guide

Save Text [Y/N] ?

Select Ticket Text

Topics in this chapter Select a Ticket Text ..................................................... 28

BP2882 Users Guide

Select a Ticket Text

Current Text No. =

New Text No. =

The following Ticket is printed if an incorrect Ticket Text Number is entered.

Edit a new text as Text No. [Y/N] (Ok/Abort)?

Edit Ticket Button Name

Topics in this chapter Change the Ticket Button Name ................................. 30

BP2882 Users Guide

Change the Ticket Button Name

, to move the cursor in the text.

if it should not be used.

Button Name saved

Topics in this chapter Change a Quick Text................................................... 32

BP2882 Users Guide

Change a Quick Text

System holds no quicktexts to edit

Use the left and right arrow keys,

, to move the cursor in the text.

Save Settings [Y/N]?

A Ticket is printed to confirm that the Quick Text is saved.