Service Circular

Category of Circular
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NO. ISSUE NO. D-24/2003 DA DATE PA PAGE 05.05.2003 01 of 01

: Policy Matter/ Technical Matter/ Information

QU INFORMATION REPORT SUB: QUALITY INFORMATION REPORT We thank you for giving us prompt and accurate information on defects being observed in Maruti vehicles.Based on the valuable information and the defective components provided by you, we were able to take countermeasures on certain items, a report on which is enclosed. We request you to advise your workshop staff to monitor the performance of these items and to alert us immediately through FTRs (FIELD TROUBLE REPORTS) in case any post countermeasures failures are observed. Also we request you to raise STAR FTRs in case of failure related to engine and transmission assemblies, safety related components and new models. We are happy to inform you that a separate mail ID ftr@maruti.co.in has been created in MUL service department to receive FTRs. You are requested to send FTRs in future addressed to ftr@maruti.co.in. ftr@maruti.co.in.

(DR .K.KUMAR) ADVISOR (ENGINEERING)

Encl: above Encl: As above ALL DEALERS MDs CC: ALL DEALERS WORKS MANAGERS

Previous Circular No.D-23/2003 has been sent to ALL Dealers GM/ Works Managers only.
Circular explained to all concerned on ______________ ______________________ Works Managers Signature
B-05-07-01

MARUTI UDYOG LIMITED

SERVICE DEPARTMENT-2 PALAM-GURGAON ROAD, GURGAON - 122 015, HARYANA, INDIA

ANNEXURE 1 MODEL MB SL. NO. 1 SUBJECT GEAR OIL LEAKGE FROM OIL SEAL DIFFERENTIAL SIDE. ( HITECH ARAI) ENGINE OIL LEAKAGE FROM THE OIL SEAL. ( HITECH ARAI) COUNTERMEASURES TAKEN ENTRY CHAMFER MAINTAINED AT 1 TO 1.5 EFFECTIVE FROM CH NO. 1697539

NECESSARY PROCESS MODIFICATION DONE AT VENDOR END. NECESSARY PROCESS MODIFICATIONS DONE AT VENDOR END.

CH NO. 1755116

ENGINE OIL LIGHT GLOWING CONTINEOUSLY DUE TO DEFECTIVE PUMP ASSY. ( RICO) MODEL MT 308 SL. NO. 1. SUBJECT DOOR MOULDING COMING OUT DUE TO POOR ADHESION. ( PRECISION PIPES) NOISE FROM TIMING BELT TENSIONER. ( AUTOLEC)

CH NO. 1739385

COUNTERMEASURES TAKEN TAPE THICKNESS IN MOULDING INCREASED TO 1.6mm FROM 0.8mm AT THE REAR END. FLARING BEING DONE USING 2 TOOLS IN 2 SETS TO AVOID FLARING BREAKAGE. O.D. CHAMFER REDUCED FROM 1.6mm TO 0.5 mm

EFFECTIVE FROM CH NO. 567412

CH NO. 539197

VEHICLE HARD STARTING DUE TO FLY WHEEL TEETH BROKEN. ( AUTOMALLEABLE) MODEL MH

CH NO. 521756

SL. SUBJECT COUNTERMEASURES TAKEN NO. 1 STEERING NOISY & HARD WORM SHAFT SPINDLE DIA ( SMC) TOLERANCE RDUCED. BACKLASH REDUCED. EPS MOTOR CHANGED MODEL ME SL. NO. 1. SUBJECT COUNTERMEASURES TAKEN NECESSARY PROCESS MODIFICATIONS DONE AT VENDOR END.

EFFECTIVE FROM CH NO. 677485

EFFECTIVE FROM CH NO. 291208

HEATER NOT WORKING DUE TO DAMPER CLAMP BROKEN. ( SUBROS)

MODEL MG SL. NO. 1 SUBJECT COUNTERMEASURES TAKEN NECESSARY PROCESS MODIFICATION DONE AT MUL END. EFFECTIVE FROM CH NO. 219192

ABNORMAL NOISE FROM FUEL PUMP DUE TO BLOKAGE OF FUEL RETURN HOSE. ( INHOUSE) MODEL MRD SL. NO. 1 SUBJECT

COUNTERMEASURES TAKEN

EFFECTIVE FROM

ABNORMAL NOISE FROM REAR SUSPENSION DUE TO DEFECTIVE ABSORBER ASSY RR SHOCKER. ( DELPHI) ABNORMAL NOISE 2 FROM FRONT SUSPENSION DUE TO DEFECTIVE STRUTS. ( MUNJAL SHOWA) MODEL MRF SL. NO. 1 SUBJECT A/C GAS LEAKAGE DUE TO DEFECTIVE CONDENSOR ASSY. ( SANDEN)

100% MAGNAFLUX INPECTION CH NO. 173730 STARTED.

100% SEGREGATION OF DUST COVER FOR OVALITY & SQUEEZING STARTED.

CH NO. 172065

COUNTERMEASURES TAKEN CONNECTOR DESIGN MODIFIED TO 2 CONTACTS FROM SINGLE POINT CONTACT TO AVOID OVER HANG. CONNECTOR FLANGE LENGTH INCREASED FROM 20mm TO 23 mm TO HAVE POSITIVE SEALING.

EFFECTIVE FROM CH NO. 224383