Quick Reference Guide for Desktop Engineers

Wipro Infotech

December 2005

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Table of Contents
1 2 Introduction ....................................................................................................................... 5 Hardware Problem ............................................................................................................ 5 2.1 2.2 2.3 3 System not booting .................................................................................................. 5 Display Problem ....................................................................................................... 5 Peripherals Problem................................................................................................. 6

Virus Monitoring ................................................................................................................ 7 3.1 3.2 Definition Update...................................................................................................... 7 Threat Found............................................................................................................ 7

Installation of Standard IMG Software .............................................................................. 8 4.1 4.2 4.3 Installation of Software............................................................................................. 8 Uninstallation of Software ...................................................................................... 10 Repairing or Reinstalling Software......................................................................... 10

Network Connectivity Problems...................................................................................... 10 5.1 5.2 5.3 5.4 5.5 System not in Network ........................................................................................... 10 Unable to Open Intranet/Internet sites ................................................................... 11 Unable to access Shared Files over Network ........................................................ 11 Changing from ODC to Backbone & Vice Versa................................................... 12 Domain Logging Problems..................................................................................... 12

OS Problems................................................................................................................... 13 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 System Slow........................................................................................................... 13 System Hanging ..................................................................................................... 14 Blue Screen Errors ................................................................................................. 14 NTLDR Missing ...................................................................................................... 15 .dll Files Missing ..................................................................................................... 15 OS Corrupted ......................................................................................................... 15 Operating System not Found ................................................................................. 15 System Restart....................................................................................................... 15

OS Installation................................................................................................................. 16 7.1 7.2 7.3 7.3.1 7.3.2 OS Installation ........................................................................................................ 16 OS Reinstallation.................................................................................................... 17 Upgrading OS......................................................................................................... 18 Windows XP Installation .................................................................................... 18 Windows 2000 Professional Installation ............................................................ 21

Quick Reference Guide for Desktop Engineers

1 Introduction
The purpose of this document is to guide engineers on how to resolve some common desktop issues related to hardware and software.

2 Hardware Problem
System not Booting Display Problem Peripherals Problem

2.1 System not booting

Switch on the PC to check whether the LEDs are glowing or not If LEDs are not glowing, check the power cables If the issue persists, check the SMPS. You may also check the SMPS fan rotation. If it is not rotating, then replace the same and check again If there is no problem with the SMPS, then open the system cabinet and remove the RAM from the slot. Clean the slot and insert the RAM correctly. Also, check whether or not the RAM is in working condition Check for any short circuit in the Motherboard If the problem persists, check by removing the spares one by one (ie., Hard disk, IDE Cable, FDD etc) Remove the heat sink and processor fan and place it correctly If the problem persists, then it means there is a problem with the Motherboard. Hence, replace the same

2.2 Display Problem

No display : If there is no monitor display, try switching-off and switching-on the monitor. If it does not get switched on, then check the power cables Try connecting another monitor to the same PC and check if the display works with the new monitor If the issue persists, then open the PC cabinet and clean the RAM and RAM slots and place the RAM back correctly If the issue persists, check the VGA adapter in Motherboard for any loose connection

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Quick Reference Guide for Desktop Engineers If the same problem persists, then it means the problem is with the Motherboard. Replace the same

Display flickering: Reduce the Contrast and Brightness of the monitor Change the Refresh Rate in Display properties Check for Display Drivers and install correct drivers if necessary If the problem persists, contact the vendor for servicing the faulty parts

Monitor Blank: Decrease the monitor's contrast and brightness Change the frequency of the Monitor If the problem persists, call the Vendor to check out the problem

2.3 Peripherals Problem

Keyboard Problem: If certain keys are not functioning or are getting stuck, then log a vendor incident and replace the keyboard. If the system hangs after getting connected to the keyboard, the problem may be with the PS2 Keyboard Connector. Pins might be shorted. Check and rectify the same.

Mouse Problem: Check whether the mouse is connected properly Clean the mouse ball. Make sure you use a good mouse pad Clean the dust stuck to the Mouse Roller Go to Control Panel and set Moving Speed of the Mouse Pointer Go to Device Manager and check whether the Mouse is enabled or not. If it is disabled, enable it. If it is still not working, Enable Mouse from Bios set-up or choose Bios Default If none of the above works, then replace the mouse.

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Quick Reference Guide for Desktop Engineers Sound Card Problem: Check whether the Audio Component is enabled in Bios (if it is onboard card) Confirm whether the card is seated properly in the Motherboard slot (if it is an external card) Confirm whether the slot inserted with the sound card is working (try changing to a different slot) Operating System should be able to detect the Hardware (if it is not able to do so and everything else mentioned above is alright, it means the Hardware is bad) If the OS is able to detect the hardware, try installing the correct drivers for the same

3 Virus Monitoring
Virus problems fall under two categories: Definition Update Threat found

3.1 Definition Update

Go to Antivirus.wipro.com and then to the latest antivirus signature. You will see a file called symcdefsx86.exe. Download and run the file The virus definition gets updated automatically within 15 minutes If the definition is still not updated, restart the Symantec services after running the .exe file

3.2 Threat Found

1. If the system is infected with a threat, check whether it is a left alone virus or quarantined virus 2. If it is a quarantined virus Delete the files inside the quarantine folder. Delete temporary files and temporary internet files. Check the shares to see whether they are having read-only permissions or full-control permissions. If full-permission is indicted, change it to read-only permissions Remove all prefetch files in c:\winnt folder Move the log files to a folder with name Logs backup outside the Symantec folder Restart the machine Run manual scanning Page 7 of 7

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Quick Reference Guide for Desktop Engineers 3. If the problem persists, check whether any fix tool is available in the antivirus.wipro.com. If it is available, download the exe and remove the virus. If it is a left-alone virus, reboot the machine in safe mode, run a manual scan and delete the threats detected manually

4 Installation of Standard IMG Software

This falls under the following categories: 1. Installation 2. Uninstallation 3. Repairing the Software

4.1 Installation of Software

1) Identify the Software Dump Server for the particular Location/ODC 2) Map the Drive 3) Identify the Standard Software. Mentioned below are the IMG standard software: Desktop: OS - Windows XP ================ a) Microsoft Windows XP Professional with SP1a/sp2 b) Internet Explorer 6.0 with SP1/sp2 c) Microsoft Office 2003 Professional with SP1 d) Windows Media Player 10 e) Adobe Acrobat Reader 6.0 f) Netscape Navigator 6.22

g) WinZip Compression Utility 9.0 SR-1 h) Amyuni PDF Converter 2.08 i) All Security Related OS and Software Patches

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Quick Reference Guide for Desktop Engineers OS - Windows 2000 Professional =============================== a) Microsoft Windows 2000 Professional with SP4 b) Internet Explorer 6.0 with SP1 c) Microsoft Office 2003 Professional with SP1 d) Windows Media Player 10 e) Adobe Acrobat Reader 6.0 f) Netscape Navigator 6.22

g) WinZip Compression Utility 9.0 SR-1 h) Amyuni PDF Converter 2.08 i) All Security Related OS and Software Patches

Laptop: OS - Windows XP ================ a) Microsoft Windows XP Professional with SP2 b) Internet Explorer 6.0 with SP1 c) Microsoft Office 2003 Professional with SP1 d) Windows Media Player 10 e) Adobe Acrobat Reader 6.0 f) Netscape Navigator 6.22

g) WinZip Compression Utility 9.0 SR-1 h) Amyuni PDF Converter 2.08 i) j) I Pass Connect Wipro RAS Dialer

k) Wipro VPN Client 4.0.3c l) All Security Related OS and Software Patches

4) Install the same one-by-one 5) Configure the software if required 6) Run the Asset tool 7) Cross Check and do a Preventive Maintenance Checklist.

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Quick Reference Guide for Desktop Engineers

4.2 Uninstallation of Software

1. Find out from the user, the Software to be un-installed 2. Go to Start->Run->appwiz.cpl 3. Click on Remove button to uninstall the software

4.3 Repairing or Reinstalling Software

Check with the user which Software has to be re-installed or repaired If there is a problem with Acrobat, Clean Temp / Temporary Internet files, Prefetch. If it still does not work, access dump server and install Acrobat If WinZip is damaged/corrupted, access the dump server and install the same In case of any other problems ie., Netscape, MS Office, MSN, and Media Player, try repairing it. If this is not possible, access dump server and reinstall the same

5 Network Connectivity Problems

System not in network Unable to Open Intranet/Internet Sites Unable to access shared files over network Changing ODC to Backbone and vice versa Domain Logging problems

5.1 System not in Network

1. Check whether Patch cable is connected to the Network Adapter and Network Port 2. Check whether the Patch Cable is working fine 3. Check whether the Network Port is enabled and working fine 4. Can you see the green LED glowing in the Network Adapter? 5. Confirm whether or not the Network LINK Activation LED is blinking 6. Check whether the Network Card is enabled in BIOS if it is an Onboard Network Adapter 7. Check by fixing the Network Card to a different Slot if it is an External Adapter 8. If all the above are fine, then check the options given below: a. Check whether you can see the Network Adapter Configuration in the Device Manager (In Operating System)

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Quick Reference Guide for Desktop Engineers b. Check whether the Network Card has been Disabled (Device Manager/Network Adapter/Mouse Right Click). c. Confirm the correct the IP Address and make sure the Subnet Mask and DNS etc. are as specified. Also, check to ensure there is no Conflict with IP Address or Machine Name. d. If the system is configured to take the IP ADDRESS from DHCP Server, ensure that the DHCP server is working e. Remove the existing Network Drivers and install with the latest Drivers (Out-dated Drivers will also create problems). f. Confirm that the port speed is set to Auto sense / 100MBps & Full Duplex. If all the above things are fine, then it means the problem is with the NETWORK ADAPTER (Replace the NETWORK ADAPTER by logging a vendor incident).

5.2 Unable to Open Intranet/Internet sites

1. 2. Check whether the system is in the network. Follow the above mentioned steps to check whether the system is in network or not. Check the proxy address (if the machine is in backbone, provide proxy address as rakshaka.wipro.com. If the machine is in the ODC, provide the ODC proxy address).

5.3 Unable to access Shared Files over Network

There could be four types of problems (errors) while accessing shared files over the network: a. Network path not found b. Guest grayed out while accessing the remote network machine (In such a case, the user will not be able to provide the user name and password) c. Reference account locked out

d. Able to access but unable to open the folders. Error message states Access Denied

If you are getting the above mentioned errors while accessing the shared files/folders over the network, follow the steps mentioned below 1. If you are trying to access the network machine and you get error (a), the problem could be because either the network machine (which you are accessing) is not in the network or the local machine itself is not in the network (Refer above page for including the system into the network). Try pinging the network IP. If the local machine and the network machine are in the network and you are able to get a reply, check for the network machines Operating System i.e., either Win 2k or Winxp sp1 or sp2. If the Wipro Confidential Page 11 of 11

Quick Reference Guide for Desktop Engineers network machines OS is Winxp sp2, then the firewall would have been enabled. Disable the firewall in the network machine and you will be able to access the machine. If it is Win 2k/Winxp sp1, check for the group policy in the network machine. To do this, access the following path: Start Run gpedit.msc Administrative templates Network Network Connection Disable the Prohibit Access to properties of components of a remote access connection 2. If you get error (b), go to the remote machine and access the following path: Start Run secpol.msc Sharing and Security model for local accounts (set to)Classic. Local users can authenticate themselves and reboot the machine. If you get error (c.), go to remote machine and unlock the user account (This account will be the User ID the user is using for accessing the machine) If you get error (d), first check the local machine to find out for which folder the user is getting the error message as Access Denied. Then, go to the network machine and login to imguser account. Right click on My Computer Manage Shared folders Shares Right click on the folder the user is unable to access) Properties Share Permissions Click on Add Add the User ID (This User ID is the User ID the user is using to access the machine). Now go to the Users Machine. Log-off the machine and Login into the system. Try re-logging in to the network machine and check. The problem would have been solved.

3.

4.

5.4 Changing from ODC to Backbone & Vice Versa

1. Change the IP-Address of the Machine to the respective ODC Network. 2. Change (or) Add the new Host Entries if it is required. 3. Configure the new proxy settings for the browsers. 4. If it is necessary, restart the System 5. Update the Released and newly Added IP address details in the Asset Database.

5.5 Domain Logging Problems

This problem will occur if the system is in Wipro backbone. Sometimes, the user will not be able to log in to the Domain. The user will get an error message saying the domain is not available. In most cases, this problem will occur if the machine is not in the network. Check whether the machine is in the network or not. If the machine is in network and even then you get the error message as Domain not available, then

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Quick Reference Guide for Desktop Engineers Right click My Computer Properties Computer Name Click change Remove from Wipro domain and change to Workgroup Reboot the machine After rebooting Rejoin the machine from Workgroup to Domain.

6 OS Problems
The following are some common OS problems: 1. System Slow. 2. System hanging 3. Blue screen errors. 4. NTLDR missing. 5. .dll files missing 6. Operating System not found. 7. System Restart

6.1 System Slow

Check Task Manager for CPU usage. Stop all unnecessary processes Delete cookies, temporary internet files and temporary files Run anti spyware tool and check for any spy wares installed Check for any Left Alone virus. Remove quarantine files. Check virus definitions. Check for unwanted software installed and remove them Check latest patches and service packs installed

If the problem persists: Increase the virtual memory; keep registry size as 85 MB. Create free space on your primary disk (i.e. C:\ Drive) (At least 3 times larger than physical RAM) Check to ensure the page file is 1 1/2 Size of the RAM (minimum) or Double the RAM Size (maximum) If RAM size is less than the system speed, ask the user to raise an e-CAR to increase the same

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Quick Reference Guide for Desktop Engineers

6.2 System Hanging

Check Task Manager for CPU usage. Stop all unnecessary processes Delete cookies, temporary internet files and temporary files Run anti spyware tool and check for any spy wares installed Check for any Left Alone virus. Remove quarantine files and check virus definitions Check for unwanted soft ware installed and remove them Check latest patches and service packs installed

If the problem persists: Increase the virtual memory; keep registry size as 85 MB. Create free space on your primary disk (i.e. C:\ Drive) (At least 3 times larger than physical RAM). Check to ensure the page file is 1 1/2 Size of the RAM (minimum) or Double the RAM Size (maximum). If RAM size is less than the system speed, ask the user to raise an e-CAR to increase the same. Check for Motherboard Problem Check for SMPS/CPU fan problem

6.3 Blue Screen Errors

Replace or swap the RAM modules. Try to boot in last-known good configuration option. If problem persists, try to open in safe mode Check for virus. 1. Change the IDE channel(IDE1 orIDE2) 2. Run check disk utility as Chkdsk /f /r on the system partition. This will locate bad sectors, recover readable information and fix the errors automatically If the problem persists, the problem may be to do with the hard disk. Hard disk may need to be repaired or replaced If the problem persists, there might be a Motherboard problem

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Quick Reference Guide for Desktop Engineers

6.4 NTLDR Missing

Check if a floppy is present in the floppy drive. Remove it and restart the machine Otherwise boot through CD & go to CONSOLE, copy NTLDR file

If NTLDR file cannot be copied: Re-install the OS (Refer re-installation of OS).

6.5 .dll Files Missing

Copy the missing .dll files from the machine which is working fine, to the machine where the .dll files are missing. Restart the machine If it does not work, then Overwrite the OS by giving the same path as before for installation If it does not work, re-install OS (Refer re-installation of OS)

6.6 OS Corrupted
Boot through Safe mode or Last Known Good Configuration and check whether it assists the user in taking backup of C:\ by connecting the HDD in other system as slave. Once the backup is done, install a fresh copy of the OS (Refer OS installation).

6.7 Operating System not Found

Check whether the IDE cable is connected properly Check the jumper settings of the hard disk; check whether the hard disk is connected as Master. In the Bios, check booting sequence-- that is, whether first booting device is hard disk If the problem persists, change the IDE cable and try again.

6.8 System Restart

Hardware Issues: Load the Default Values for Bios Check for same BUS speed RAM. Change the RAM modules Upgrade the Bios Replace the Processor.

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Quick Reference Guide for Desktop Engineers Software Issues: Uninstallation of Antivirus and Check Uninstallation of third party application Check the Event Log and find which application is to generate this issue Uninstall service pack from Safe Mode and reinstall the same Repair the Operating system using OEM CD (Plane CD of OS)

7 OS Installation
7.1 OS Installation
1. Ensure that the user has taken complete backup of the system drive (usually the C: drive) 2. Check which OS has to be installed and follow the steps 3. If it is a new user and some old data not used by the user or his project team is available on the system, then get an approval from the PM/TM for installation of the OS and only then go ahead with the installation 4. Put the latest Image CD in the CDROM drive 5. When asked to install a fresh OS, in the Bios select boot from CD option, enter the displayed key and continue 6. When it comes to partition, if the same user is going to use the system, then delete the System Drive and recreate the same. Else, delete all partitions and create new partitions 7. Note: It is always advisable to create a 10 GB System Drive Partition. This can be modified as per user request or the Drive capacity 8. Select the newly created Drive and Continue 9. Select the option for formatting with NTFS file system 10. Once this is selected, the image will continue formatting and install the OS and the content (STD Soft wares) in it 11. Put the Second image CD and continue the installation 12. Once the OS and the IMG Standard Software are installed, check for all the soft ware 13. Install the latest Service Pack and Patches for both OS and Soft ware 14. Configure SUS Client 15. Install the latest version of the Symantec Antivirus and ensure that the same is pointing to the right SAV Server and is Updated with the latest definitions 16. Ensure to rename the Administrator Account to imguser 17. If the machine is in backbone, configure the same to Domain Wipro Confidential Page 16 of 16

Quick Reference Guide for Desktop Engineers 18. If not, create a local user account for the user 19. Configure the Outlook, Printer, Proxy, and Windows Messenger 20. Run Asset Tool in the newly configured system 21. Once everything is done, cross-check with the help of a Preventive Maintenance checklist. 22. Check with the user and once confirmed, close the incident.

7.2 OS Reinstallation
1. Ensure that the user has taken complete backup of the system drive (usually the C drive) 2. Check which OS has to be installed and follow the steps 3. If it is a new user and any old data not used by the user or his project team is present on the system, then get an approval from the PM/TM for re-installation of OS and only then go ahead with the re-installation 4. Put the latest Image CD in the CDROM drive 5. When asked for installing a fresh OS, enter the displayed key and continue 6. When it comes to partition, if the same user is going to use the system, only then delete the System Drive and recreate the same. Else, delete all partitions and create new ones 7. Note: It is always advisable to create a 10 GB System Drive Partition. This can be modified as per user request or the Drive capacity 8. Select the newly created Drive and continue 9. Select the option for formatting with NTFS file system 10. Once this is selected, the Image will continue formatting and will install the OS and the content (STD Soft ware) in it 11. Put the Second image CD and continue the installation 12. Once the OS and the IMG Standard Soft wares are installed, check for all the soft ware 13. Install the latest Service Pack and Patches for both OS and Soft ware 14. Configure SUS Client 15. Install the latest version of the Symantec Antivirus and ensure that the same is pointing to the right SAV Server and is updated to the latest definitions 16. Ensure to rename the Administrator account to imguser 17. If the machine is in backbone, configure the same to Domain 18. If not, create a local user account for the user 19. Configure the Outlook, Printer, Proxy, and Windows Messenger 20. Run asset tool in the newly configured system Wipro Confidential Page 17 of 17

Quick Reference Guide for Desktop Engineers 21. Once everything is done, cross-check with the help of a Preventive Maintenance checklist. 22. Check with the user and once confirmed, close the incident

7.3 Upgrading OS
Upgrade from Win2K, Windows 2000, Windows2000 to Windows XP, WinXP, and Windows XP Professional: 1. MAP the drive Dump Server 2. Copy the I386 folder to Local disk, preferably D Drive 3. Click winnt32.exe for starting the set up wizard 4. Select install and upgrade and follow the Wizard 5. Once the OS and the IMG Standard Software are installed, check for all the soft ware 6. Install the latest Service Pack and Patches for both OS and Soft ware 7. Configure SUS Client 8. Install the latest version of the Symantec Antivirus and ensure that the same is pointing to the right SAV Server and is updated to the latest definitions 9. Ensure to rename the Administrator account to imguser. 10. If the machine is in backbone, configure the same to Domain. 11. If not, create a local user account for the user 12. Configure the Outlook, Printer, Proxy, and Windows Messenger 13. Run asset tool in the newly configured system 14. Once everything is done, cross-check with the help of a Preventive Maintenance checklist 15. Check with the user and once confirmed, close the incident

7.3.1 Windows XP Installation

Steps to follow 1. Insert the Bootable Windows XP CD-ROM into the CD-ROM Drive. Windows Setup starts to run and the files needed for installation are loaded. Hardware is polled by the setup program 2. Welcome to Setup screen appears with three options listed: To set up Windows XP now, press ENTER To repair a Windows XP installation using Recovery Console, Press R To quit Setup without installing Windows XP, press F3 Page 18 of 18

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Quick Reference Guide for Desktop Engineers

3. Select the first option by pressing the ENTER key. The Windows XP Licensing Agreement appears on the next screen 4. Read the agreement or press F8 to agree with the terms of the license 5. The setup program continues and looks for previous installations of Windows. A screen opens with a list of the existing partitions and any unpartitioned space in the computer. The user has the following options: To set up Windows XP on the selected item, press ENTER To create a partition in the unpartitioned space, press C To delete the selected partition, press D

6. Normally, just press Enter, unless the user wishes to run a dual boot system 7. A screen appears giving the user information on their selection and a means of formatting the selected partition. Choices are as follows: Format the partition using NTFS file system Format the partition using the FAT file system Select Format the partition using the NTFS file system

8. The selected partition is formatted. This process can take several minutes to complete 9. Once the format step is finished, the Windows setup program begins copying files to the Windows installation folders This might take several minutes to complete. A progress bar appears on the monitor indicating the status of the copying step. The names of the files appear in the lower right hand area of the screen. 10. The system restarts after completing the file copy Step. The Windows XP splash screen appears 11. A Windows setup screen appears showing the stages of the install: Collecting Information Dynamic Update Preparing installation Installing Windows Finalizing Installation

An estimate of the time needed to complete the installation appears as does a progress bar for installing Devices. The monitor changes as new Microsoft Information pages appear

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Quick Reference Guide for Desktop Engineers 12. A panel eventually appears requesting information on the Regional and Language options. Unless specifically requested to do otherwise, go with the Defaults (English, US Keyboard layout). Select Next 13. Panel opens requesting user to "Personalize Your Software". Enter an appropriate Name. (Either the installer's name or the name of the Actual PC owner).Enter an organization (optional). Select Next 14. Panel opens requesting the Windows XP Product Key: This is a 25 Character Key supplied by Microsoft or your OEM 15. Panel opens showing the Computer Name and a place to add an Administrator Password for the computer. Select a password. The password has to be entered twice. Select Next 16. Panel opens to allow Date and Time settings to be adjusted. Check that the date is correct and set the correct Time Zone (Atlantic Time (Canada) in most cases). Make sure the tick box is checked for automatic adjustment of daylight saving changes. (Default). Select Next 17. Windows setup now starts a network install component. Various information backgrounds appear on the screen during the network install 18. Panel opens called Network Settings.Choices are as follows: Typical Settings (List of settings automatically installed) Custom Settings components) (Allows manual configuration of networking

Select Typical Settings and then select Next.

19. Panel opens labeled Workgroup or Computer Domain. Use the Default setting and make the Computer a member of a Workgroup. The default name of the workgroup is WORKGROUP. Select Next 20. Network configuration continues. Files are copied to the appropriate locations on the computers hard drive. Information screens continue to appear. Progress bar (green) shows the progress of the overall Windows XP installation process 21. Windows enters a registering components stage. A progress bar (green) shows progress of this stage 22. Windows enters a Save Settings stage. A progress bar (green) shows progress of this stage 23. System restarts when it has finished the Save Settings stage 24. Windows XP Professional splash screen appears. System re-boots 25. After a short wait the Welcome to Microsoft Windows screen appears. 26. Select Next 27. Windows will offer to set up an internet connection. 28. Select Next 29.A screen appears asking if you are ready to register with Microsoft. Wipro Confidential Page 20 of 20

Quick Reference Guide for Desktop Engineers The options displayed are as follows: Yes, I'd like to register with Microsoft now No, not at this time.

30. Select the option: "No, not at this time". Select Next 31. A screen appears asking "Who will use this computer?" Make the appropriate entry and select Next 32. A Thank You screen appears with the Finish option at the bottom of the screen 33. Select Finish 34. System brings up the Log on to Windows Dialogue box. You now have a working Windows XP Professional System up and running.

7.3.2 Windows 2000 Professional Installation

1. Set the computer to boot from the CD-ROM drive 2. Insert the Windows 2000 Professional CD into the CD-ROM drive and boot the system from the CD. Setup begins by checking the system configuration and loading files 3. When the Welcome to Setup screen appears, press Enter 4. Accept the Licensing Agreement 5. Follow the onscreen instructions to remove all existing disk partitions. Then press C to create a new partition in the unpartitioned space 6. After the New (Unformatted) partition is created, press Enter 7. Select Format the partition with FAT or NTFS file system and press Enter. The drive will be formatted 8. Change any of the default parameters you desire for language, advanced, and accessibility options. Otherwise, you can just accept the defaults and configure these settings later. Click Next 9. In the Name box, type Computer Name. In the Organization box, type Organization Name, and click Next 10. Type the Product Key (found on the back of your Windows 2000 CD case) in the text boxes provided. Click Next 11. Adjust the time and date settings as necessary and click Next. Setup installs networking components 12. Click Next to accept typical settings 13. Configure the Network parameters and click OK

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Quick Reference Guide for Desktop Engineers

14. Setup installs and configures Windows 2000 components and performs the following tasks: Installs Start menu items Registers components Saves settings Removes any temp files 15. After Setup has completed these processes, click Finish to terminate the wizard.

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