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1. The process of putting our thoughts and feelings into words and nonverbal cues is called a. encoding b. decoding c. feedback d. semantics 2. Thinking "a person who is very careful about spending money" when someone describes a person as "thrifty" represents a process called a. decoding b. feedback c. semantics d. communicating 3. At dinner you get your father's advice on whether you should take economics or political science to meet a requirement. The next day when you see your father, you say, "I decided on economics." His understanding of your message is explained by a. cultural context b. historical context c. psychological context d. social context 4. At a wedding reception, a romantic song begins to play, and the wedding guests begin to clink their glasses. The bride and groom know what this means, and begin to kiss. This is best explained by a. historical context b. psychological context c. physical context d. social context 5. The route used to transmit messages is known as a. encoding b. feedback c. noise d. a channel 6. Sarah and Stephen are meeting to talk about their class project, but Stephen is distracted, as he is worried about an exam in another class. He asks Sarah to repeat herself several times. This conversation is most strongly influenced by a. physical context b. physical noise c. internal noise d. semantic noise

7. You approach your friend Tom to ask him about how he feels about his classes this fall. Tom is busy watching a squirrel and doesn't hear anything you've just said. The communication is being affected by a. historical context b. semantic noise c. psychological noise d. physical noise 8. As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark yawning. The information Jones is receiving is known as a. noise b. decoding c. feedback d. channels 9. The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that a. we communicate to maintain our sense of self b. we communicate to exchange information c. we communicate to develop relationships d. we communicate to meet social needs 10. The exchange of information function of communication is best illustrated by a. saying "Do you want to study together?" to a new acquaintance b. explaining why you feel as you do about marriage c. giving reasons for buying a product d. providing directions to the doctor's office 11. You couldn't help it. You ate Bonnie's potato chips. She hates it when you do that. When you see her next, you should choose to use a message that is a. a constructed message b. a spontaneous expression c. a scripted message d. influenced by the halo effect 12. You are at a scary movie and shout, "Oh no!" when you see a particularly scary sequence. Your response is an example of a a. constructed message b. scripted message c. spontaneous expression d. immediacy

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13. The cashier at the store tells you, "Thank you for shopping." You're expecting her to say, "Have a nice day," and so you respond, "You, too." This is an example of a breakdown in which of the following kinds of communication messages? a. spontaneous expression b. constructed message c. scripted message d. semantic message 14. Which of the following statements are true about communication? a. Communication is an innate quality that does not need to be taught. b. It's easy to stop communicating. c. Communication is influenced by ethical implications. d. Communication is only used to exchange information and to meet needs. 15. Competent communication depends on a. having a friendly personality b. learning how to give strong feedback c. being both effective and appropriate d. avoiding noise 16. According to Brian Spitzberg, motivation is an important aspect of communication competence because a. we must know what is involved in communication b. we will only improve our communication if we want to c. it is always affective and appropriate d. along with incentives, it guarantees success 17. The three stages of the perception process are a. action and selection, expectation of stimuli, and impression b. attention and selection, organization of stimuli, and impression c. attention and selection, organization of stimuli and interpretation d. action and selection, expectation of stimuli and interpretation 18. The human brain pays attention to information. Then it must a. organize the information b. select the information c. interpret the information d. affirm the information

19. According to your text, the self-concept can best be defined as a. a pattern of behavior that characterizes a person's place in a context b. a mental image a person has about his or her skills, abilities, and knowledge c. a set of assumptions developed about physical characteristics and popularity d. a combination of your original ideas and theories about life 20. Judy and Cheryl are enjoying dinner together when the phone rings. Judy says to Cheryl, "You better get it, I'm so clumsy I'm sure I'll spill pasta sauce on my shirt if I get up." Sure enough, later that evening Judy gets up and spills some sauce on the front of her shirt. This phenomenon is known as a. incongruence b. filtering messages c. the halo effect d. a self-fulfilling prophecy 21. Self-concept and self-esteem are a. enduring characteristics that can not be changed b. temporary ideas that will change frequently c. enduring characteristics, but can be changed d. permanent characteristics, that are crushed frequently 22. First impressions are made mostly on the basis of a. physical characteristics b. political or religious affiliation c. experiences and accomplishments d. interests and opinions 23. Because Dawson is a muscular, attractive male, Emily perceives him as being popular, an average student, and a superb athlete. This best exemplifies the idea of a. stereotyping b. implicit personality theories c. self-esteem d. attributions 24. To improve perception, we should a. seek out more information b. realize that we'll be stuck with the same perception for a while c. trust first impressions d. keep your perceptions to yourself

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25. A perception check is a skill that is used a. to see whether your hearing is normal b. to check to make sure that you really understand who someone is c. to test the accuracy of your understanding of a person's behavior d. to test the accuracy of your understanding of a person's wording 26. A speech community a. is comprised of less than 10,000 speakers b. is also known as a language community c. is comprised of people within a single neighborhood d. is also known as a melting pot for language 27. When we say that a word's meaning is affected by syntactic context, we mean that a. meaning is affected by our knowledge of dictionary meanings b. words can never really be understood c. meaning is affected by other words in the sentence d. meaning is affected by where the words are said 28. If Mark says he has a new car and Paul thinks of an electric hybrid, Paul's thought is a response called a. denotation b. contextual integration c. uncertainty reduction d. connotation 29. Which of the following statements are true of a lowcontext culture? a. People are easier to get along with. b. Information is presented directly. c. People will use gestures and hand movements more than in a high-context culture. d. Information is presented indirectly. 30. You bring a new friend to a movie. Afterwards, you ask them if they liked it. They didn't like it, but they don't tell you that. Instead, they tell you they thought the movie was interesting. The following is an example of what the person might be thinking if they are from a high context culture: a. "In this setting, it would embarrass you if I said, 'No' so I will say it was interesting just to be polite, but I didn't really like the movie and you should know this." b. "I said it was interesting, and I always mean what I say." c. "I really liked this movie." d. "I think you are an authority figure."

31. When someone makes assumptions about those things that are left unsaid, that is most strongly associated with which of the following concepts? a. low-context b. stereotypic c. attributional d. high-context 32. Which of the following attributes are associated with feminine styles of language? a. emphasize abstract and general language b. emphasize concrete and personal language c. show assertiveness and control when speaking d. none of these answers are correct 33. Which of the following phrases would be most likely to be classified as a masculine style of language? a. "I'm sure you'd agree that..." b. "I was just thinking that you might want to..." c. "That must be very hard for you." d. "I've had a similar experience, so I know what you're going through." 34. Saying three-bedroom ranch" instead of "house" is a matter of word a. specificity b. emphasis c. concreteness d. vividness 35. The problem with limited vocabulary is that it a. calls attention to your verbal limitations b. makes it impossible for you to communicate c. makes it harder for you to use specific language d. puts you in a position where another person may have better insights 36. If instead of saying, "Julian is afraid of the dark," you say, "Julian sees the boogieman lurking behind every shadow," you are using a. vivid language b. indexing c. dating d. separating fact from inference 37. Saying, "I don't know what it's like now, but when I attended Cawley High School five years ago, it was one of the top schools in the state" is an example of a. indexing b. dating c. separating fact from inference d. evaluating

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38. Paul used a practice that allowed him to recognize that he was about to apply a generalization to a specific person. This is known as a. indexing b. dating c. giving feedback d. evaluating 39. Using the words "patches of different colors" instead of "variegated" when talking with an 11-year-old is a matter of word a. specificity b. precision c. concreteness d. appropriateness 40. When speakers fail to use this nonverbal, they are likely to be perceived as ill at ease or may even be seen as dishonest a. facial expression b. clothes c. movement d. eye contact 41. When you are really interested in another person or in his or her ideas, your eye contact with that person is likely to a. increase b. decrease c. remain the same d. be unpredictable 42. When the interviewee began to discuss her experience, the interviewer leaned forward to show interest. This movement is best described as a change in a. gesture b. expression c. posture d. positioning 43. What is included in the term "paralanguage"? a. facial expressions b. eye contact c. gestures d. pitch 44. You sit down in an empty row at a movie theatre. Five minutes later, a stranger comes and sits down in the seat next to you, even though there are plenty of seats in the area. The level of discomfort with his sitting so closely relates to a. artifacts b. physical space c. haptics d. kinesics

45. Cultural based stereotypes about endomorph body types hold that they are a. energetic, outgoing, and confident b. brainy, anxious, and cautious c. kind, gentle, and jovial d. tricky, insincere, and hard to predict 46. The dominant culture of the United States is monochronically oriented. In this culture a. individuals arrive when it is convenient for them b. individuals can be engaged in many activities at one time c. individuals do not wear watches d. individuals expect an apology or explanation when someone is late 47. If someone has a polychronic time orientation they will be more likely to a. apologize if they are late b. prefer to engage in one activity at a time c. see schedules as flexible d. all of these answers are correct 48. A person who sits in the same chair every class period illustrates a. defensiveness b. paralanguage c. territoriality d. kinesic 49. To improve our chances of successfully interpreting nonverbal messages, we should a. avoid considering gender, cultural or individual influences, but instead interpret nonverbal messages equally regardless of the source b. consider nonverbal messages as separate from the verbal message c. ignore smiley faces and other lexicons when we read emails d. none of these answers are correct 50. To improve our chances of successfully sending nonverbal messages, we should a. be as spontaneous as possible when communicating b. be consistent and predictable with nonverbal messages regardless of context c. make sure that nonverbal actions don't distract others from understanding the message d. avoid strategic choices in nonverbal communication so that they will be seen as inauthentic