CHAPTER 4 BUSINESS COMMUNICATION AND THE ETHICAL CONTEXT

ETHICS
A

major branch of philosophy, is the study of values and customs of a person or group. covers the analysis and employment of concepts such as right and wrong, good and evil, and responsibility. ...

It

ETHICAL SITUATIONS
A

person can make ethical decisions every day and the decisions build on a concept of right and wrong. the following situations. How would you react?

Consider

 During

an on campus interview a recruiter ask you why he should hire you over another candidate (a classmate of yours). You have some negative information about this person. Do you share it with the recruiter? You witness another student cheating during an important accounting exam. Do you confront the student? Do you tell other students or a professor about the incident?

firm invites you for a second interview at its corporate office. You are not especially interested in this company, but you are considering taking the trip because you have a good friend you would like to visit in a distant city and you could use the frequent flyer mileage. Do you accept the interview? A quick response to these questions is that you would always make the right and moral decision.

ETHICS AS A COMMUNICATION ISSUE

We communicate our values and beliefs to others via verbal and nonverbal behavior. We are defined in the eyes of others according to the way we behave. We also need to communicate to other the important and necessity of good ethics. Ethical leaders speak out when something is wrong; ethical people influence other by acting in line with their personal values.

INFLUENCES ON PERSONAL ETHICS

There are five major influences shape in our personal ethics Influential people in our life( family, close friends, or a role model) Cultural norms Philosophical position Local, state, and federal laws that govern individual behavior Personal regions view

3.

4. 5. 6.

7.

PERSONAL ETHIC

PEOPLE

First of all our family member and friends exert strong influence on our ethics. The parents and other family members shaped our ethical value system early on. Teachers are also influential, especially when a person is younger, may have laid the foundation for ethical decisions.

CULTURE:
All that human beings learn to do, to use, to produce, to know, and to believe as they grow to maturity and live out their lives in the social groups to which they belong.

CULTURAL DANCE

PHILOSOPHY
Theories

of philosophy have long been concerned with ethical and moral issues.
With

business ethics we are primarily concerned with what is moral and right and contributes positively to the human experience.

Theologism

Teleology

The 4 Concepts of Ethics Utilitarianism Deontologism

Theologism

A moral Perspective that attempt to pattern actions according Gods Will What would God have me do in this Situation?

Deontology

Derived from the Greek word for Duty Actions are not justified by their consequences. Factors other than good outcomes determine the rightness of actions

They believe that you should always tell truth

Teleology

Consequence driven approach

They believe that the singular duty is to maximize good consequences

Utilitarianism

The morality of an action can be determined by its consequences An action is ethical if it promotes the greatest good for the greatest number

Philosophy
Example: A deranged Gunman is holding five people hostage at gunpoint in a lobby of bank. He asks if any other customers or employees are in bank you know that three customers escaped to backroom along teller. Do you tell them truth?

LAW
Some

individuals view ethics from a legal perspective: Acting ethically means following the law. of ethics for various professions, such as accounting, law, and medicines requires standards of behaviour that exceed the law.

Codes

RELIGION
Religions

throughout the world are major foundations for ethical behavior among followers. religion as the grounding for your ethical behavior means you at according to what you believe God wants you to do.

Using

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Communication & Ethical Issues

Legal

Issue Key Area For Ethical Communication -Personal Written and Spoken message -Cross-Cultural Messages -Advertising Message Ethics and organizational responsibility -Formal V/S Informal ways of

COMMUNICATION AND ETHICAL ISSUES

Communicating

ethically in the business arena challenges you on several levels. issues have an impact on you personally and on the organization to which you belong.

Legal

 Organizational

challenges include constructing a productive company culture, with employees who have diverse background, values and beliefs. all these challenges your personal system of values will influence yours and others behavior in business.

In

Communication & Ethical Issues.

Legal Issues

Defamation and privacy -An employees personal Disabilities -An employees personal identity and private facts -An employees Records, Reports, Letters, Electronic Data Discrimination and Harassment Plagiarism Copyrighting

Key Area for Ethical communication

Personal written and spoken Messages

1. 2. 3. 4. 5. 6. 7.

Message Purpose Research methods Selection Material Development of ideas Use of language Ethical context Self-analysis

Key Area for Ethical communication

Cross-Cultural Messages
1. 2. 3. 4.

Cultural context Misunderstandings Language Accountability

Key Area for Ethical communication

Advertising Messages
1. 2. 3. 4. 5.

Language Graphics/print Omission Truth Accountability

Ethics & Organizational Responsibility

Formal Communication Public messages Employees manuals and policy statements Mission statement and ethical codes Informal Communication Overtime, through workers and managers or through organization itself.