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Introduction
Trainer: Field Technical training for maintenance and repair of NCR 58XX ATM Class introductions/Background
Agenda
Class schedule: Breaks: Lunch: 9:00-4:30 10:00-10:15 3:00-3:15 12:00-1:00
Days 1-3: Classroom instruction combined with practical exercises. Days 4-5: Hands-on troubleshooting and Maintenance/ Student evaluation and testing.
COURSE OUTLINE
Day 1 Day 2
Day 3
Communication Boards Hardware Modules (Card Readers, CRT, Encryptors, Keyboards and Miscellaneous Interface ) Depository
Day 4
Troubleshooting
Day 5
Table of Contents
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Overview Diagnostics Power Supply System Boards System Configuration Disk Drives SDC Sub-System Communication Boards Hardware Modules Envelope Depository and Dispenser Currency Dispenser Printers
Chapter 1
58XX Overview
Select Menu
State of Health Messages 56XX ATMs have the ability to check the status of the modules within the ATM and report on them with text messages. These messages will name the device as well as indicate the module within that device that requires attention. The State of Health reporting system maintains counters on consumable items with the ATM (such as printer ribbons, depository print heads) and will produce a message to inform the operator when the consumable needs to be replenished
Practical Exercises
Practical Exercise 1: Hardware Identification Go to the following ATMs 5685, 5688, 5670 and locate the following items. 1. Card Reader 2. Safe Door Interlock switch 3. Currency Dispenser 4. Encryptor 5. Depository 6. ON / OFF switch Practical Exercise 2: Replenish Menu, Configure Menu and Access Menu 1. Go to the Replenish menu and perform the Test Cash function 2. Perform the Init Deposit function 3. Return to the Select menu 4. Select the Configure menu and input the machine number (123456) 5. Select Print Configure to print local configuration information 6. Return to the Select menu` 7. Select the Access screen 8. Select Print Access 9. Return to the Select menu Practical Exercise 3: Clearing State of Health 1. Open the safe door, exit and re-enter Supervisor mode. 2. Clear the State of Health 2, Currency Dispenser Presenter error 3. Select CSOH2 form the Select screen and make the selections to inform the terminal that the receipt printer print head has been replaced 4. Clear any other errors to achieve a terminal Healthy status
Chapter 2
Diagnostics
The following diagnostics are available on the NCR 56XX ATMs State of Health Reports, Customer Confidence Tests, Level 0 Diagnostics, Level 1 Diagnostics, and Level 3 Diagnostics
Customer Confidence Tests These tests can be used to verify the operational status of modules inside the ATM. The Customer Confidence test is selected from the Utilities menu.
Level 0 Diagnostics These tests may be executed during normal start up or may be selectable using the switches on the system board.
Level 1 Diagnostics To access level 1 diagnostic a NCR Field Engineering Key Disk is required. If you do not have one you will not be able to access level 1 or level 3 diagnostics.
Practical Exercises
Practical Exercise 1: Customer Confidence Test 1. From the Select menu select #7 diagnostics Practical Exercise 2: Level 1 Diagnostics 1. Take ATM out of service Practical Exercise 3: Level 3 Diagnostics 1. From the Utility menu select #3
Chapter 11
Currency Dispenser
Currency Dispenser
The currency dispenser consists of two main modules: Presenter Pick Module
There will be one presenter with at least one pick module attach to it, you can have up to four pick modules attach at one time. PICK MODULE
Presenters
There are two types of currency dispensers: Enhance P86
The following chart will show which double detect component each presenter use:
Operationally they all function in the same manner but many of the components are different between the different versions. The easiest way to identify which version you may have is to look at the following components: Enhance Presenter The Enhance presenter will not have a motor driver board and the transport sensor boards will only have the LED or photodetector on it. The ribbon cable running from the dispenser control board to the pick interface board is a 40-pin cable. Motor drive board Transport sensors Pick modules ribbon cable
Currency Cassettes
Practical Exercises
Practical Exercise 1 1. Run the Self Test from level 1 Diagnostics 2. Observe the T-Data results
Practical Exercise 2
Practical Exercise 3