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PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED: ALL iPF Series and W Series Large Format Printers SUBJECT:
New Version of L Printer Tool Version 1.40 (Revised)

HIGH PRIORITY
GENERAL: List of Supported Devices:
ALL iPF Series and W Series Large Format Printers

DETAILS: Supported OS: All Microsoft versions including Vista Non-Supported OS: All Mac including Mac Leopard Problem: When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions, the printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer Tool allows you to bypass the error condition which allows you to update the printer with firmware. This L Printer Tool also allows you to retrieve Status Print and Print Inf files which also allows you to better evaluate certain problems.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED. For additional technical information, please visit the Canon Systems and Technical Support Division website at: www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

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PROCEDURE: Solution: L Printer Service Tool Instructions

(Rev. 03) L Printer Service Tool (Ver. 1.40) 1. Purpose of L Printer Tool: This is the software for servicing aiming at the operaiton at Servicing Dept. of each sales region. In Version1.40, the following function has been realized: 1) Upgrading function of printer firmware 2) Acquisition function of Printer Information (Status Print/Service Print) 2. Applicable printers Canon ImagePROGRAF W8400Pg Canon ImagePROGRAF W6400Pg Canon ImagePROGRAF W8400Dye Canon ImagePROGRAF W6400Dye ImagePROGRAF iPF500/510 ImagePROGRAF iPF5000/5100 ImagePROGRAF iPF600/610/6100/6200/6000S/605 ImagePROGRAF iPF700/710/720 ImagePROGRAF iPF9000/8000/8100/9000S/8000S ImagePROGRAF iPF810/820 ImagePROGRAF iPF650/655/750/755 W2200 W2200S BIJ1350D LIPS/1350 LIPS/1350D PCL/1350 PCL BIJ2350 LIPS/BIJ2350 PCL BIJ1300/BIJ2300

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3. Operation conditions 3-1. Hardware environment Host computer CPU

Memory Screen size Color Capacity of a disk necessary for installaiton Local infterface Network interface 3-2. Software environment OS

Recommended CPU of OS or greater Windows2000: Pentium133MHz (Compatible) or greater WindowsXP: 300MHz (Pentium/Celeron, AMD K6/Athlon/Duron, compatible) or greater WindowsVista: 1GHz or greater Recommended memory of OS or greater 800 x 600 or greater 256 colors or greater Approx. 2.5MB USB IEEE1394 10 Bsase-T / 100 Base-TX

Network protocol 3-3.Connection configuration Local printer Network printer*

Windows 2000 Professional Edition + Service Pack 4 Windows XP Professional Edition + Service Pack 1 / Service Pack 2 Microsoft WindowsVista Service Pack 2 TCP/IP

USB and IEEE1394 (Firewire) Network Interface PCB (NB-15FB) *optional on certain models

*The printer and the host computer need to be connected with a crossover cable directly to each other. This L Pinter Tool does not work over a network connection. 4.Support language J (Japanese) / E (English) 5. How to install Double-click the setup.exe shown below, and install the L Printer Service Tool using the Setup Wizard. When installing, make sure you are logged in as an Administrator.

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6.Explanation of the tools function. 6-1.Basic screen configuration. Transition between each of the following 3 menus INFORMATION, FIRMWARE or FILES using the Main Menu buttons.
Pull-down menu Main menu button

Contents by menu

Message area

Progress

6-2. The [Information] screen function is to: Acquire printer information from [Information] screen. Acquire information printed on PRINT INF file from Service Mode and Status Print from Users Mode. *Even when the printer is not started up in Service Mode, it is possible to acquire a PRINT INF. 6-2-1.Printer preparation. Make sure the printer is either online or offline. Note: It is not possible to acquire information in Sleep Mode. 6-2-2.How to navigate. 1) Press the [Information] button. 2) Press the [Refresh] button. 3) From the printer list, select the applicable printer to acquire information. 4) Press the applicable button, [Display Service Print] or [Display Status Print].

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1 4 3 4

5) The User Information setting dialog box is opened and arbitrary information (such as printer serial no.) is asked to be inputed. 6) Press the [OK] button to display [Service Print] or [Status Print].

The acquired information, as in example window above, will open in the application specified in the Open with: area shown in the window below. In the same window below you must specify what folder the data is to be stored in the Files Stored Folder area.

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6-2-3.Explanation of printer list items

Contents Display information acquired from the printer. Status information acquired from the printer. Online/Offline/Printing/Error/Unknown Product Name Display information acquired from the printer. Firmware version Display information acquired from the printer. Port Display connection information with the printer. USB/CNW1394/xxx.xxx.xxx.xxx (IP address) Location Display information acquired from the printer. Administrator Display information acquired from the printer. 6-3. The [Firmware] screen function is to: Download the firmware. 6-3-1. Printer preparation. Set the printer in either of the following modes: a) FIRMWARE DOWNLOAD MODE (Power on while pressing [Information] + [OK] + [Stop] keys.) b) ONLINE after normal start up or start up in the Service Mode. 6-3-2. How to operate: 1) Press the [Firmware] button. 2) Press the [Refresh] button. 3) From the printer list, select the applicable printer which to download from. 4) Press the [Specify Firmware] button to download. 5) Specify the xxxxxx.jdl file of the firmware to be downloaded. 6) When specifying the folder, the applicable firmware in the folder is retrieved and [Update Ver.] column will be updated as displayed in (6). 7) The specified xxxxxx.jdl will be displayed in (7). 8) Press the [Transfer Firmware] button to start downloading. *After the firmware is transferred, rewriting the firmware and restarting is performed on the printer automatically.

Items Printer Name Status

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1 8 3 6

4 7 2

6-3-3. Firmware forced download mode It is possible to transfer the xxxxxx.jdl firmware file to the printer regardless of the printer status. When the [Transfer Firmware] button is shown in red, it means the firmware is in the Force Transfer Mode. Note: Take extra care not to force the incorrect xxxxxx.jdl file, as it may destroy the printer firmware. Please take extra care when using this mode.

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6-4. The [Files] screen function is to: Display the printer information acquired in [Information] screen and control its history. 6-4-1. How to use: 1) Press the [Files] button. 2) Select the log file which you would like to display. 3) Press the [Display] button to display the log file.

1 3 2

6-4-2. Control function

Items [Display] button [Input User Information] button by Date/by Month/by Year pull-down box

Contents Displays the selected log file. Inputs user information. Sets the reference when displaying the log list on a page

Date/month/year configuration option button

Choose the way the date is displayed by day/month/year. It is also possible to input manually. Selects the pages to be displayed.

Page selection button

File Lock

Type User Information

Switch Editable/Not editable from the following menu: Pull-down>File>Set File Editiable Pull-down>File>Set File Locked Service: Display PRINT INF of Service Mode Status: Display the Status Print of normal mode Displays information captured from Input User Information. If no information is there, [unset] is

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Date Printer Name Product Name Location Administrator

displayed. It is possible to input information from the [Input User Information] button. Displays the current time that information was captured. Displays the information acquired from the printer. Displays the information acquired from the printer. Displays the information acquired from the printer. Displays the information acquired from the printer.

6-5. Other functions: 6-5-1. Message saving dialog In the message saving dialog box, the history of messages which is displayed in the message area are saved. Max. of 2,000 messages are saved, in text form. The oldest messages are deleted first.

6-5-2.Specify Search Range dialog Set search criteria when searching for the printers IP Address.

Items Printer Search Range

Specify IP Address to Search Check box

Local Network All Effective only when [All] or [Network] is selected at Printer Search Range

USB/IEEE1394 TCP/IP Local and Network

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6-5-3. [About] dialog box.

6-5-4. Addition of printers 1. Select [Add Printers] from the menu.

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2. Click the [Add] button.

3. Input the Product Name and Firmware Identification, and press the [OK] key. Note: It is now unnecessay to input any information in the Firmware Identification box. Leave blank.

Model imagePROGRAF iPF700 imagePROGRAF iPF9000

Product Name iPF700 iPF9000

Firmware Identification iPF700 iPF9000

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4. After the printer is added, it will be displayed in the Printers List.

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6-6. Menu list Service (S) View (D) Information (I) Firmware (F) Files (L) Help (H) Service (S) Information (I) Firmware(F) Files (L) Save Message (S) Add Printers (P) Setup (E) Close (X) Refresh (U) Specify Search Range Display Service Print (S) Display Status Print (T) Transfer Firmware (D) Specify Firmware (C) Force Transfer Mode (O) Display (P) Input User Information (I) by Date (D) by Month (M) by Year (Y) Previous Year (R)/ Previous Month (R)/ Previous Date (R) Next Year (X)/Next Month (X)/Next Date (X) First Page (F) Previous Page (V) Next Page (T) Last Page (A) Set File Locked (L) Set File Editable Delete File (E) About (A)

View (D) Information (I) Firmware (F)

Files (L)

Help (H)

IMPORTANT NOTES: In order to use this L Printer Tool to flash with firmware, you MUST download the firmware from the CUSA site for the model of printer you are diagnosing. The URL for the downloads area is: http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct. Download the respective firmware, extract the xxxxx.jdl file using WinZip then use the L Printer Tool to flash the printer with its firmware.

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