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ORGANIZATIONAL

COMMUNICATION
BY

MARY MUNTER
CHAPTER # 2

THE ENVIRONMENT
STRATEGY:
ANALYZE YOUR
ORGANIZATION
ANALYZE CHANGES IN
BUSINESS ENVIRONMENT
ANALYZE CHANNELS OF
COMMUNICATION
ANALYZE YOUR
AUDIENCE
HOW PEOPLE WORK
TOGETHER
FORMAL STRUCTURE
FORMAL STRUCTURE BY
FUNCTION

MANGER

Marketing Production R&D


ANALYZE YOUR
AUDIENCE
THE ORGANIZATION IS
STABLE
THE TECHNOLOGY DOES
NOT CHANGE
PEOPLE SPECIALIZE
DON’T WANT PEOPLE TO
SEE THE BIG PICTURE
ANALYZE YOUR
AUDIENCE
DECISIONS PILE UP AT THE
TOP MANAGEMENT
BUREAUCATIC STYLE OF
MANAGEMENT
ANALYZE YOUR
AUDIENCE

FORMAL ORGANIZATION BY
PRODUCT / PROJECT

MANAGER

PRODUCT - A PRODUCT -B PRODUCT -C


ANALYZE YOUR
AUDIENCE
STYLE OF THE MANAGEMENT
IS PARTICIPATIVE
ORGANIZATION ARE
DYNAMICS
THE COMPETITION FOR THE
RESOURCES ARE HIGH
ANALYZE YOUR
AUDIENCE
THE ORGANIZATIONAL
CHART
HOW THE HIERARCHICAL
ORGANIZATION IS
WHAT ARE THE REPORTING
RELATIONSHIPS
WHERE PEOPLE ARE
LOCATED.
ANALYZE YOUR
AUDIENCE

INFORMAL STRUCTURE
ANALYZE YOUR
AUDIENCE
WHAT GOALS PEOPLE
WORK TOGETHER
FORMAL GOALS: OFFICALLY
PUBLISHED & CAN BE
FOUNDIN COMPANIES
POLICIES, ANNUAL REPORTS,
COMPANY PROCEDURES
ANALYZE BUSINESS
ENVIRONMENT
ELECTRONIC
COMMUNICATION
INTERNATIONAL
COMMUNICATION
Non-DISCRIMINATORY
COMMUNICATION
ANALYZE BUSINESS
ENVIRONMENT
ELECTRONIC
COMMUNICATION:
Gathering Information
Writing
Speaking
ANALYZE BUSINESS
ENVIRONMENT
INTERNATIONAL
COMMUNICATION
SENSITVE TO CROSS
CULTURE COMMUNICATION
AVOID RIGHT Vs WRONG
ATTITUDE BY DESCRIBING
ATTITUDE TOWARDS HUMAN
NATURE
ANALYZE BUSINESS
ENVIRONMENT
RELATIONS OF HUMAN
NATURE
SENSE OF TIME
ATTITUDE TOWARDS SOCIAL
RELATIONSHIP
ATTITUDE TOWARDS
ACTIVITY.
ANALYZE BUSINESS
ENVIRONMENT
CROSS CULTURE
COMMUNICATION PROBLEMS

LANGUAGES,
EXPRESSING,GESTURES,
EMOTIONS, TOUCH,
DISTANCE, PLACE, TIME.
ANALYZE BUSINESS
ENVIRONMENT
EFFECTIVE
COMMUNICATION
ANALYZE & EMPATHISE
OBSERVE & FOLLOW NON
VERBAL PATTERNS
DISTINGUISH B/W PRACTICES
NECESSARY FOR BUSINESS
AND OTHERWISE.
Non-DISCRIMINATORY
COMMUNICATION
BE AWARE OF RACISM,
AVOID WORD SUGGESTING
OF A MEMBER OF RACE
AVOID QUALIFIERS
REINFORCING RACIAL
STEROTYPE
Non-DISCRIMINATORY
COMMUNICATION
BE AWARE OF SEXISM

AVOID GENERIC TERMS IMPLYING


ONLY MEN ARE THE PEOPLE ON
EARTH
AVOID JOB TITTLES THAT ENDS IN
THE WORDS MEN(REFFERING
WOMEN AS A JOUNIOR)
AVOID THE SITUATIONS THAT
AUTOMATICALLY IMPLIES AN
UNKNOWN READER IS A MAN
Non-DISCRIMINATORY
COMMUNICATION
BE AWARE OF DISABLED
PERSON

AVOID USING WORDS THAT


WOULD OFFENED IF YOU
WERE IMPAIRMENT
ANALYZE CHANNELS OF
COMMUNICATION
DIRECTIONAL FLOW OF
COMMUNICATION

DOWNWARD COMMUNICATION

UPWARD COMMUNICATION

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