Professional Documents
Culture Documents
COMMUNICATION
BY
MARY MUNTER
CHAPTER # 2
THE ENVIRONMENT
STRATEGY:
ANALYZE YOUR
ORGANIZATION
ANALYZE CHANGES IN
BUSINESS ENVIRONMENT
ANALYZE CHANNELS OF
COMMUNICATION
ANALYZE YOUR
AUDIENCE
HOW PEOPLE WORK
TOGETHER
FORMAL STRUCTURE
FORMAL STRUCTURE BY
FUNCTION
MANGER
FORMAL ORGANIZATION BY
PRODUCT / PROJECT
MANAGER
INFORMAL STRUCTURE
ANALYZE YOUR
AUDIENCE
WHAT GOALS PEOPLE
WORK TOGETHER
FORMAL GOALS: OFFICALLY
PUBLISHED & CAN BE
FOUNDIN COMPANIES
POLICIES, ANNUAL REPORTS,
COMPANY PROCEDURES
ANALYZE BUSINESS
ENVIRONMENT
ELECTRONIC
COMMUNICATION
INTERNATIONAL
COMMUNICATION
Non-DISCRIMINATORY
COMMUNICATION
ANALYZE BUSINESS
ENVIRONMENT
ELECTRONIC
COMMUNICATION:
Gathering Information
Writing
Speaking
ANALYZE BUSINESS
ENVIRONMENT
INTERNATIONAL
COMMUNICATION
SENSITVE TO CROSS
CULTURE COMMUNICATION
AVOID RIGHT Vs WRONG
ATTITUDE BY DESCRIBING
ATTITUDE TOWARDS HUMAN
NATURE
ANALYZE BUSINESS
ENVIRONMENT
RELATIONS OF HUMAN
NATURE
SENSE OF TIME
ATTITUDE TOWARDS SOCIAL
RELATIONSHIP
ATTITUDE TOWARDS
ACTIVITY.
ANALYZE BUSINESS
ENVIRONMENT
CROSS CULTURE
COMMUNICATION PROBLEMS
LANGUAGES,
EXPRESSING,GESTURES,
EMOTIONS, TOUCH,
DISTANCE, PLACE, TIME.
ANALYZE BUSINESS
ENVIRONMENT
EFFECTIVE
COMMUNICATION
ANALYZE & EMPATHISE
OBSERVE & FOLLOW NON
VERBAL PATTERNS
DISTINGUISH B/W PRACTICES
NECESSARY FOR BUSINESS
AND OTHERWISE.
Non-DISCRIMINATORY
COMMUNICATION
BE AWARE OF RACISM,
AVOID WORD SUGGESTING
OF A MEMBER OF RACE
AVOID QUALIFIERS
REINFORCING RACIAL
STEROTYPE
Non-DISCRIMINATORY
COMMUNICATION
BE AWARE OF SEXISM
DOWNWARD COMMUNICATION
UPWARD COMMUNICATION