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CAREER OBJECTIVE To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well established company that offers professional growth and ample opportunity to learn and enrich my competencies in my profession TECHNICAL SKILL SETS Operating Systems Windows XP Application Virtual centre Directory Win 2000/2003/2008 Messaging systems GroupWise 7.0 : Microsoft exchange server 2003/2007 and Novell : Microsoft Windows Server 20003/2000/NT ver 4.0, and Novell, Red Hat Linux, Solaris Unix. :Proxy server 2.0, Clustering, DHCP, DNS, WINS, IIS, VMware and ESX server, Directory services: Active

Monitoring Tools : Terminal Server, NNM (HPOV), Backups Database Antivirus Tools maintenance) : Veritas, Acronis. : SQL Server 2005 : Symantec Endpoint protection 11.0 (Installation and

PROFESSIONAL EXPERIENCE xyz Technologies. As Senior Systems Engineer.. From Till Date.

Roles and responsibilities: -Provide support in configuring client / server for back up and disaster recovery on windows and Linux platform. -Automate the backup on weekly basis and monitor the backup status. -L2, L3 Support to issues related to Windows 2003 server and Terminal Server. -Proving support on Level 2 issues on Active directory and mail system -L1 Support to Linux/Unix based servers. -Handling L2,L3 tickets in Remedy Service desk 7.1 & administration of remedy. -Maintaining and Administering Web sense Web filtering, tracking internet usage and generating reports. -Basic Administration /Managing servers using VMware Virtual centre 2.05 and ESX 3.5 server. -Provide level 1 VPN support and troubleshooting network related issues. -Managing and troubleshooting Blackberry Enterprise Server 4.1.6 end-to-end infrastructure. -Overseeing incident management, problem management and change management and SLA Maintenance. -Manages daily activities of functional team members to ensure delivery of optimal service and client satisfaction. -Provide continual internal communications to enhance the organizations effectiveness in dealing with critical client issues. -Attending client meeting and change management meetings, generating metrics, reports, License audit and communicating the same on weekly basis to the client. -Coordination of Major Incident across and ensure the issue is resolved with in the time frame -Responsible for ensuring progression of all incidents/ problems/ change according to account specific SLAs. -Identify any Problems that require increased focus to meet committed service levels. -Install, upgrade, and configure of new hardware and software as applicable and

perform regularly scheduled preventative maintenance tasks on all servers. -Worked closely with project managers, developers, and focus groups to avoid redundancy, minimize expenditures, and improve overall synergy within organization. Implemented ITIL best practice methodology to clarify and speed the institutionalization of service delivery.

-Providing L2, L3 technical assistance for Microsoft Windows OS for US, Canadian and European customers in 24*7 environments. -Configuring and troubleshooting desktops, laptops and servers. -Handle and troubleshoot operating system installations, software installations such as MS Office, Anti-virus software. -Installing & configuring of Standalone and network printers. -Manage the inventory and maintenance of end-user hardware/software, including desktops, laptops, iphones, printers and associated accessories/peripherals. -Handling Printer Maintenance and Troubleshooting (Hardware and Software). -Documentation of the product implementation -Design and implement a mechanism for handing complex technical issues -Technical support for updating windows OS with latest service packs and hot fixes. -Generating Weekly, Monthly Metrics Reports for the Client. -Follows up with customers to ensure that customer inquiries are resolved within contracted SLA and acceptable time frame. -Understanding customer requirement in designing / Implementing call flow as per requirement. ACADEMIC CREDENTIALS University: Course: Year: TRAINING AND OTHER SKILLS Completed CCNA Courses. Attended Microsoft Certified System Engineer Course.

Attended course RHCE.

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