Joel Tavarez 10 Baker Boulevard, Apt.71, Marlton N.J. 08053 Phone: (609) 665-1833 Email: Joel.Tavarez@live.

.com NETWORK ADMINISTRATOR / SUPERVISOR Ability to work under pressure, superior network management skills, excellent at troubleshooting, strong grasp of computer security and operating systems, positive team player, uncontested work ethic; a driven desire to learn and progress. QUALIFICATION HIGHLIGHTS Information highlights Technical Analysis System Integration IT Budgeting Network Engineering Migrations/Upgrades TECHNICAL HIGHLIGHTS Operating Systems: Hardware: Windows XP/Vista/7, Windows Server 2003/R2 & 2008/R2, Linux, Mac OSX, Server OSX, IBM OS 400(iSeries) HP Procurve, Cisco, 3com & Netgear switches, HP Access Points, HP, Dell, & IBM desktops, laptops, & servers, Dell & HP printers, RAID hardware, SCSI, Dell SAN, Cybernetics SAN & Tape library, Cisco ASA Firewall & Content Filtering, Sonicwall Firewall Exchange 2003/2007/2010, MS IIS 6.0/7.0, MS SQL 2005/2008, MS Office 2003/2007/2010, MS Hyper-V, MS WSUS, Windows Deployment Service, Symantec Backup Exec, Endpoint Protection & Enterprise Vault, Blackberry Enterprise Server/Express, Nagios Network Monitoring, Sonicwall & Cisco VPN, Websense Web Security, VMWare Android Phones & tablets, iPhones & iPads, Blackberry & Blackberry Tablet TCP/IP, DNS,DHCP,VPN, IPSEC, FTP PROFESSIONAL EXPERIENCE The Michaels Organization, Marlton, NJ Network Administrator/Supervisor March 2010 to Present Network Management Multi-platform Networking IT strategy Development

Software:

Mobile: Networks/Protocols:

Responsible for configuring, installing and administering network infrastructure equipment which supports 1000 plus users. Established IT policy which defined acceptable use of IT assets within the company Purchasing and budgeting of varies IT equipment & services Redesigned Network infrastructure, changing network to a star topology and installing a core network switch with virtual redundancy Saved thousands of dollars in server, software, and maintenance fees by creating a free Blackberry enterprise server Reconfigured server room layout to provide efficient space to work, cooling for servers and equipment, and room for expansion Introduced VMWare ESX and VMs allowing to virtualize old but necessary servers, thus saving thousands in in migration and implementation of new servers Created helpdesk ticketing system to track IT issues, projects, and online user requests

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Redesigned file server structure for users and department Folders GPOs configuring domain computers, mapping network drives, software installs, and printers Implemented Cisco ASA firewall, Websense Web Security, and Nagios network monitoring Migrated IP scheme from a public IP to Private IP scheme Philadelphia Park Casino & Race Track, Philadelphia, PA

Systems Administrator

June 2008 to March 2010

Provided 24 hour, 7-day technical support to 2000+ employees. Troubleshoot hardware, software and connectivity issues for a Windows XP, Windows Server 2003/2008, and AS 400 environment. Challenged to provide timely resolutions to support critical applications for Gaming and Racing. Remote desktop & network connectivity support AS 400 administration & maintenance Manage Help desk to ensure quality service to internal and external customers Maintain and creating virtual servers using VM Ware ESX Provide Network and share access Resolve troubleshooting calls via Track-it ticketing system Assist in maintaining 24/7 support Network Administration including using active directory 2003 for changing user access and group policies. Windows Administration, including SQL Servers, Blackberry Enterprise Server MW Manufacturing, Hammonton, NJ Network Administrator April 2007 to February 2008

Provided 24 hour, 7-day technical support to 300+ employees. Troubleshot hardware, software and connectivity issues for a Windows 2000/XP and AS 400 environment. Additionally supported voice mail, telephone and PBX systems. Challenged to provide timely resolutions to support critical applications for manufacturing. Provided Network and AS 400 access Maintained logs of all users and work requests per SOX compliance. Upgraded File and Print Servers from Windows Server 2000 to Windows Server 2003, using Microsoft Server Migration tools. Managed and maintained network and AS 400 backup Troubleshot PC hardware and software issues, such as replacing hard drives and monitors, installing and configuring Windows and Windows applications, and spyware/adware removal and cleanup of temp files for increasing performance. Repaired 6 symbol scanners at $2000 each, saving the company $12,000 in replacement Repaired and cleaned printers, faxes and copy machines on daily basis Set up new extensions and administering voice mail and resetting voice mail passwords on an Avaya phone system. Configuration and troubleshooting of wired and wireless devices such as, Linksys wireless adapters, bridges, and routers, Enterasys wireless access points and Ethernet adapters Maintained Kronos time clocks, setting up communication between time clock and AS400 Maintain and log trouble tickets in: Track it Help desk software Purchased pcs and components, along with scanning equipment, printers and networking equipment Ran network cabling to requested locations Set up new computers for users, including installing Windows 2000/XP, Microsoft office

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Showboat Casino & Hotel, Atlantic City, NJ Support Technician II October 2006 to April 2007

First level support to 3000+ user community. Troubleshot PC, AS 400 and RS/6000 issues. Over the phone support resolving Network issues such as resetting user passwords Maintained status of RS/6000 Unix system. Generated and printed daily, monthly and yearly financial reports on AS400 system. Coordinated the setup of 2 to 10 PCs on weekly basis for promotions within the casino. Maintained Windows 2000 and 2003 servers Maintain daily backup of IRS and financial information on the AS 400. Escalated issues if needed and maintained communication to users and IT team members Implemented Network technicians with necessary repairs to PCs and solutions to network issues. Provided 24/7 support Collaborated in decision to purchase new table gaming software and hardware Sands Casino & Hotel, Atlantic City, NJ Computer Operator March 2005 to October 2006

Integrated point of contact to support 1500+ users in AS 400 and Windows based systems. Phone and desk side support on AS400 and Windows based systems. Coordinated move of Windows servers to new location. Participated in development and implementing table games system, including hardware set and deployment and software setup. Generated payroll and financial reports. Coordinated with PC tech with upgrades, setup and deployment of PCs. Assisted in creating CL program in AS 400 for payroll reports. Coordinated the maintenance of Windows servers Maintained logs and location of all back-up tapes for AS 400 Education Certified Network Administrator | PENNCO TECHNICAL INSTITUTE | NEW JERSEY 9/2003 to 4/2004 Concentration: Computer Networking A+ and Network+ Diploma | OAKCREST HIGH SCHOOL | NEW JERSEY 9/1999 to 6/2003 Languages English (fluent) Spanish (fluent)

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