Executive Tutorial Series

Learn Together. Work Together.

International Institute of Management

Telecom Management
Introduction to Wireless Telecom Service Architecture Understanding & Speaking The Technical Language

Mr. Med Yones

BE, ACE, CCNP, CISSP, MBA

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Executive Tutorial Objectives

Action Session Focus : Improve national network service level (increase availability, reduce network downtime, improve network troubleshooting and customer response time across multiple IT and operation teams. Action Learning Team: A cross-functional team of IT and Telecom operations managers A basic knowledge of IT & Telecom terminology is required, however, I will explain each new term as needed. Action Learning Team Goals Demystify telecom infrastructure and operations Bridge the knowledge and communication gap between IT and telecom operation teams Provide big picture of the wireless telecom architecture (how all these technologies fit together) Facilitate collaboration between teams (learn & work together)

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WSP E2E Services Architecture

Telco

BSS Radio Network

GSM SS7/Voice Network

GPRS IP/Data Network

M-Commerce App Network

1
IT

(Provisioning & Billing)

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WSP Network Architecture

A quick overview

RF Base Station Subsystem (BSS)

SS7/Voice Network Subsystem (NSS)

SMSC

Nortel
HLR

GSM

2
PSTN

SS7

BSS

Nortel
MSC/VLR

SS7

BTS

Nortel SIG

RF

Nokia BSC

PCU

Gb
SIM IMSI

Frame Relay

IP
Nortel SGSN

GPRS
GTP Nortel GGSN IP
Data & Internet

IP/Data Network Subsystem (NSS)

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BSS (Base Station Subsystem) Radio Handset/IMSI = Intl Mobile Subscriber Identity: Assigned MSISDN (Voice Telephone ID #) + IP (Data ID #) BSC (Base Station Controller): Responsible for radio cells management (cell handover, transmission power, etc.) GSM (Global Standard for Mobile Communication ) Voice HLR (Home Location Register): A central database of the subscribers (IMSIs) MSC (Mobile Switching Center): A voice call switch (sets up and connects calls). SMSC (Short Message Service Center): Sends/Receives short text messages via SMPP Gateway (another box not shown in diagram) GPRS (General Packet Radio Services) Data PCU (Packet Controller Unit): Responsible for handling user data packet traffic between the BSC and the SGSN SGSN (Server GPRS Support Node): Sits at the same hierarchical level as the MSC/VLR to perform data mobility management and manage the logical links to mobile terminals. SIG (SS7/IP Gateway): A gateway that translates between SS7 (voice) network and IP (data ) network communications GGSN (Gateway GPRS Support Node): Sits between the PLMN and external networks to provide border gateway functions such as security and accounting. (Will also work for other supporting servers like RADIUS, LDAP, DHCP, NAT, etc.)

Phase1: M-Commerce Network Architecture

Simplified Diagram

(1) (2) IT Switch Manager

M-commerce
(3) MAG WAP G/W

4
CDPD GPRS UMTS

DPS

Portal Content

(5/6)
Customer Service Interface

(4)

Mail PIM IM Search Home Page Favorites E-Wallet E-Cash E-Deals MyAccounts UM New Applications

Email Email Servers

Sub Data

Portal
Sub Profile

WSP Apps: Six Main Servers 1. Billing Server 2. DPS = Data Provisioning Server 3. MAG = Mobility Access Gateway (Access & translation HTML/WML) 4. Portal = App redirect & Personalization Server 5. E-mail Sending Server 6. E-mail Store/Retrieval Server 7. Other Supporting Servers like RADIUS, LDAP, DNS, DB, OC, etc. (not shown)

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IT (Provisioning, Billing, Reporting) Network

Financials Reporting

Inventory Management

SIM Management

Account Activity Invoicing

Credit Card Verification

Manual Customer Provisioning Interface

Customer Relation Mgmt (CRM)

Billing Server

Fraud Management Systems

5
Simplified Diagram For example, RADIUS can be used for accounting

Provisioning Server Middleware

CGF Collector Usage Records (CDRs)

Provisioning Server Middleware

Provisioning

Usage Accounting

Provisioning

Core Service Voice/Data Network

Multimedia M-Commerce Service Network

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The Big Picture

How does it all fit together?

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WSP E2E Service" Architecture (Simplified!)

Financials Reporting Inventory Management SIM Management Account Activity Invoicing CreditCard Verification Manual Customer Provisioning Interface (ACI/CCI)
1

IT/Back Office
Customer Relation Management (CRM)
2

Billing Server

Fraud Management Systems

Provisioning Server Middleware/Interface

3

CGF Collector Usage Records (CDRs)

3b

Provisioning Server Middleware/Interface

2
Home Location Server (HLR/AuC)

Voice Services

Switch Manager
4

Data App Services

Voice Mail System (VMS)

Over the Air Activation (OTA) Data Provisioning Server (DPS)

SMPP G/W
5

Short Message Service Center (SMSC)

WAP Gateway
10

1
BSC
BTS Radio Tower

Switch (MSC)

SGSN

GGSN

Radius Proxy
11

E-hub + Email

Directory Server

Portal

(Ewallet)

Third Party E-commerce Providers

Explain Data Flow

1. 2. 3.

NAT

Optimization Gateway Internet iPac/LaptopPC

Ad Server

InfoSpace ZTango Other

KLE LBS Internet iPac/LaptopPC Customer Self Provisioning

Managing E2E Svc vs. Managing Boxes or Sub-Networks Eventual CMP/Netcool goal to provide E2E view/alarms/reports Good for inter-dependencies troubleshooting/collaboration diagram

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Q&A
Qn 1: Are our IT & Telecom operations aligned with each other (org, process, tools) ? Qn 2: Do we have internal SLAs and tools that our measure the necessary business & technical metrics? Qn 3: Do we have plans to improve communication, collaboration and troubleshooting across multiple systems?

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See You Next Time!

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