JOB SATISFACTION

Questions
What is job satisfaction? What are some of the benefits of

having a satisfied workforce? What are some of the disadvantages of having a dissatisfied workforce? What causes employees to be satisfied with their jobs?

What is Job Satisfaction?

An employees cognitive and affective

evaluation of his or her job

overall specific components pay promotions work tasks coworkers supervisors others??

Why Should Organizations Care?

Organizational Commitment Job Withdrawal
Turnover and retirement intentions

Work Withdrawal
Behaviors to avoid performing ones work

tasks

Absenteeism and tardiness Missing meetings Long/frequent coffee breaks

Unionization Activity

Organizational Commitment
Definition
An acceptance of organizational goals A willingness to work hard for the

organization The desire to stay with the organization

Job Withdrawal
Employee intentions to leave the

organization

Work Withdrawal
Employee behaviors to avoid work

tasks

Unionization Activity

Strikes, slow-downs, initiation of

unionization

Quick Quiz
The following questions ask about your satisfaction or dissatisfaction with several things. Consider each item carefully and enter the response the best represents your feelings about the item.

Dissatisfied The way people drive Telephone service Public transportation 8 1/2 by 11 paper Your telephone number No. 2 pencils The color of stop signs Self-service gas stations The size of refrigerators The people you know The highways system 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2

Neutral

Satisfied 3 3 3 3 3 3 3 3 3 3 3

Herzbergs Two-Factor Theory

Certain things are necessary, but not

sufficient, for job satisfaction

issatisfaction Satisfaction

Motivators

Challenge Stimulation Independence Responsibility Variety

-------------------------------------Pay Hygiene factors

Security Working Conditions Work Schedule Supervisors

How Can We Measure Job Satisfaction?

Minnesota Satisfaction Questionnaire Faces Scale Job Descriptive Index Job In General Scale Custom-Designed Scales (but beware)

Minnesota Satisfaction Questionnaire (MSQ)

100 items measuring 20 facets of job

satisfaction Two general factors

Pros

Internal vs. External sources of satisfaction reliable, valid measure of job satisfaction

Cons
very long are there really 20 different facets and/or is

it meaningful to have info on each of them??

Faces Scale

Pros
good measure of global job satisfaction good measure to use when reading

ability is low

Cons
too simplistic possibly insulting and/or low face

validity for upper-level positions

Job Descriptive Index (JDI)

Measure of 5 facets of job satisfaction
pay, promotions, coworkers, supervisors, work

itself

Pros
Extremely easy to use with all types of

respondents Most commonly used measure of job satisfaction

normative data available from hundreds/thousands of studies

Cons
Shouldnt sum across facets Is there more to job satisfaction than just the 5

YOUR PAY AND PROMOTIONS What are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide. Choose a response for each item. Pay UNDERPAID......................................................... Yes ? INCOME ADEQUATE FOR NORMAL EXPENSES........ BARELY LIVE ON INCOME.................................... Yes INCOME PROVIDES LUXURIES.............................. Yes BAD.................................................................... Yes ? HIGHLY PAID....................................................... Yes ? No Yes ? ? No ? No No No

No

Promotions GOOD OPPORTUNITY FOR ADVANCEMENT.............. Yes ? PROMOTION ON ABILITY........................................ Yes ? No DEAD-END JOB........................................................Yes ? No GOOD CHANCE FOR PROMOTION............................ Yes ? UNFAIR PROMOTION POLICY................................... Yes ? No INFREQUENT PROMOTIONS......................................Yes ? No

No No

Job In General Scale (JIG)

Developed as a global measure of job

satisfaction Similar to JDI Pros

quick and easy to use

Cons
doesnt give information regarding

specific factors

YOUR JOB IN GENERAL What is your JOB like MOST OF THE TIME? Choose YES if the item describes your JOB, NO if it does not describe your JOB, and ? if you cannot decide.

PLEASANT.............................. BAD...................................... IDEAL.............................................. WASTE OF TIME.................................. GOOD........................................... UNDESIRABLE...................................... WORTHWHILE............... WORSE THAN MOST................ ACCEPTABLE.... MAKES ME CONTENT......... INADEQUATE........................... ROTTEN......

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

? ? ? ? ? ? ? ? ? ? ? ?

No No No No No No No No No No No No

Work is fun

References
http://www.welcoa.org/freeresources/pdf/job_satisfaction_survey.pdf www.ufstudies.net/tim/VITA/NSF.ppt www.vancouver.wsu.edu/ www.whereisdoc.com www.freebiblestudyguides.org/.../job-satisfaction-value-of-work.htm http://www.careerealism.com/5step-method-defining-job-satisfaction/ http://www.networkworld.com/salary/2007/092407-job-company-size.html http://www.foodengineeringmag.com/CDA/Archives/BNP_GUID_9-52006_A_10000000000000016615 http://www.nytimes.com/2005/12/08/business/08scene.html http://www.sci.edu/faculty/jramsey_files/s2009/MGTPSYC_320_Ch03.ppt http://www.entrepreneur.com/humanresources/managingemployees/motivationandret ention/article70060.html http://www.mydigitalfc.com/opportunities/indian-companies-best-terms-employeesatisfaction-400 http://www.businessweek.com/managing/content/jun2010/ca20100623_711375.htm

Any Questions??

THANKS AND REGARDS..