Internship Proposal

On Employee job satisfaction of JAMUNA BANK LIMITED

Submit To Prof. Dr. Nasim Anjum

Supervisor Dean, Department of Business Administration IBAIS University Bangladesh

Submit By Md. Tayef Rahman

ID: 010207 -2416 Batch: 24th Bachelor of Business Administration (Department of Business Administration) (Human Resource Management)

IBAIS UNIVERSITY, Dhaka

1 ORIGIN OF THE REPORT: The BBA program conducted by IBAIS University, Dhaka was already introduced in order to provide number of graduates in business sector. This program has been designed to facilitate the students and the executive to provide basic theoretical knowledge and practical in the job activities in the context of Bangladesh. Since the BBA Program is an integrated, practical and theoretical method of learning, the students of this program are required to have practical exposure in any kind of business organization last term of this course. This report will be a requirement of the internship program for my BBA degree. The organization attachment started on February 22, 2011 and will end on May 21, 2011 My Organizational Supervisor Mr. Mazibur Rahman (Incharge & SAVP), Jamuna Bank Limited, Rayerbag Branch, Dhaka, assigned me the topic of my report. And My Academic Supervisor Prof. Dr. Nasim Anjum , Dean, Department of Business Administration, IBAIS University, Dhaka. The reason

behind

choosing this topic is that, to illustrate the activity of the host organization Jamuna Bank Limited. This Bank has given emphasis on
better customer service and more customer satisfaction and thus the customer service officer wants to get an idea of the current level of customer satisfaction at Jamuna Bank Limited (JBL).

2. OVERVIEW OF JAMUNA BANK LIMITED: Date of incorporation: November, 2000 Date of commercial operation: Date of commercial operation of sales center: No of branches: 29 th 3rd June, 2001 3rd June, 2001 64

No of ATM booth:

42

JAMUNA Bank Ltd. bears a unique history of its own. The organization started its journey In the financial sector of the country as an investment company back in 3rd June, 2001. The aim of the company was to mobilize resources from within and invest them in such way so as to develop countrys Industrial and Trade Sector and playing a catalyst role in the information of capital market as well. Its membership with the browse helped the company to a great extent in the regard. This bank signing with shore cap as invest 29th November 2000, first ATM installed 3rd April, 2005, phone banking operating 31st August, 2010, commencement of share trading in DSE and CSE in 26th July, 2007, credit card launching in 4th April 2008, Online banking service started in 5th April, 2005. Now their have 64 branches, 42 ATM booths, 06 deposit Booth, Our total number of employ is 3000 in our organization, 2007-2008 financial year total profited is 1.60 hundred cores. The bank has set up a new standard in financing in the Industrial, Trade and retail banking unit develop credit products have also attracted the clients-both corporate and individuals who feel comfort in doing business with the bank.
3. OBJECTIVE OF THE REPORT: Objectively, obtaining the knowledge oriented with practical working level is obvious to be efficient. So, the reports objective is to gather practical knowledge about general banking systems in Bangladesh. By Internship period, my target is to set an effective knowledge about Jamuna Bank Limited in my mind to help to complete my report. There are also some specific objectives for this report as follows:

To describe banking products of Jamuna Bank Ltd. To describe how job satisfaction is processed by Jamuna Bank Ltd To identify the problems related with employee job satisfaction of Jamuna Bank Ltd. To make some recommendation to overcome the problems

4. METHODOLOGY OF THE REPORT: In order to make the Report more meaningful and presentable, two sources of data and information have been used widely. The data collection method of this study consisted of both primary and secondary sources. Majority of the information was collected from secondary sources

Data Sources: Primary sources: The primary sources include conversation with the concerned officers of the bank and also conversation with the respective clients and customers.. Secondary sources: The secondary sources of data are the annual reports, general reports, and official documents of the bank from the year 2008 & 2009.

4.1 The Primary Sources are as follows: Face-to-face conversation with respective officers and staffs of the bank who are giving the support to complete the report. Conversation with respective clients, whose are take the facility and how they act and behave with banks facility, help to finish the report. Practical work exposures from the different departments of the Branch covered. Relevant file study as provided by the officers concerned.

4.2 The Secondary Sources of data and information are:

Annual Report (2010) of Jamuna Bank. Periodicals published by Bangladesh Bank. Various book, articles, compilations etc. Regarding general banking functions, foreign exchange operations and credit policies.

5. SCOPE: This report gives a narrative overview of the Jamuna Bank Ltd. Any development of JBL. There after is thus out of the scope of the report. This report consists of the writers observation and on the job experience during the internship period. Topic of the report is study on employee job satisfaction of the bank. 6. LIMITATION: The present study was not free from limitations. I was very fortune that I was given a lot of liberty to carry of my most of the everyday jobs. It helps me to prepare this report. However, it is a competitive market, the

company was quite liberal in disclosing the confidential information to me for my report but it was expected of me to keep the confidential things at my discretion and at the same time, render as much information in the report as required. So, it is important to note that these limitations have somehow contributed in developing this report. The limitations are discussed briefly below: Respondents were reluctant to fill the questionnaire, which has impeded the preparation of the report. Validity of the report is subject to the reply of the respondent. In case of the secondary data collection, there were very few secondary information were available. There were few supporting books, reports, journals, etc. Moreover the branch office had very little of these information that is why, the bulk of it had to be gathered from the head office. Poor conception of the discussed group was another severe problem that created a lot of confusing regarding verification of the conceptual data. In some cases more than one person were interviewed to clarify each concept. Limitations of time were another one of the most important factors that influenced the present study. Due to time limitations many of the aspects could not be discussed in the report. As the officers were very busy with their day-to-day work including myself, we could not discuss about The Jamuna Bank's freely.