Professional Documents
Culture Documents
INTRODUCTION
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As we know consumers are the kings. It is very important to know
the consumers satisfaction of the product. Hence ,I have taken the effort to make
in order to know their expectations and to meet the demand in the market.
,I have mentioned the design of the study ,in this you will see the type of study,
Objectives of study, Scope of the study, Sample size of the study, Statistical
form and shown in charts. You will see Gender profile, Occupation profile,
Under fourth topic you will see various collected data in statistical
form and the following topics so on, .Finally I have attached the questionnaire
under annexure.
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CHAPTER – II
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2.1 Statement of the problem:
L.G.TELEVISION in Hosur’.
2.2 Objectives:
Primary Data:
at Hosur.
♦ Administering Questionnaires.
Secondary Data:
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♦ Internet
♦ Reference books.
♦ Mass media.
method.
♦ Descriptive research.
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and also to know customer satisfaction on regarding the services provided by
questionnaires.
♦ Lack of experience.
CHAPTER – III
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PROFILES
Company profile
History
LG Electronics was established in 1958 and has since led the way into
has unveiled many new products, applied new technologies in the form of
mobile devices and digital TVs in the 21st century and continues to reinforce its
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1958
1959
1998
60-inch Plasma TV
1999
2003
2005
2007
1958
1960's
Produces Korea's first radios, TVs, refrigerators, washing machines, and air
conditioners
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1995
Renamed LG Electronics
1997
World’s first CDMA digital mobile handsets supplied to Ameritech and GTE in
1998
1999
2000
2001
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CDMA market Launches world’s first Internet washing machine, air
2002
Corporation.
2003
2004
LCD TV
2005
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Develops world’s first 3G UMTS DMB handset, 3G-based DVB-Hand Media
FLO DMB Phone with time-shift function and DMB notebook computer
2006
LG Chocolate, the first model in LG's Black Label series of premium handsets,
Develops the first single-scan 60" HD PDP module and 100-inch LCD TV
2007
Launches the industry's first dual-format, high-definition disc player and drive
3 Respondent Profile:
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Female 13 26
Total 50 100
GENDER PROFILE
Male
Female
Total
Interpretation:
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15-25 25 50
25-35 12 24
35-45 8 16
45& above 5 10
AGE PROFILE
15-25
25-35
35-45
45& above
Interpretation:
50% of the respondents falls in the age group of 15-25. 24% of the respondents
fall in the age group of 25-35, 16% of the respondents fall in the age group of
35-45 and 10% of the respondents fall in the age group of 45 and above.
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Table 3.3 Indicating Occupation of the respondents
OCCUPATION PROFILE
Business men
Student
Shop –keeper
Profession
Others
Interpretation:
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Table 3.4 Indicating Income of the respondents.
INCOME PROFILE
Belove5000
Between -500- 1000
Above 10000
Interpretation:
60% of the respondent fall in the bracket of bselow5000, 24% fall in the
bracket of between 5000 –1000, 16% fall in the bracket above 10000.
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CHAPTER – IV
ANALYSIS
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4.1 Familiarity of the product :
Very Familiar 38 76
Some what familiar 8 16
Never hard 1 2
Hard but not used 3 6
1
2
3
4
5
Interpretation:
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6% of the respondents were Hard but not hard familiar with LG .
SOURCES OF KNOWLEDGE
New spaper
Television
Word of mouth
Magazine
Other
Interpretation:
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the respondents had the knowledge through Newspaper. 04% of the
others.
Looks Good
Quality
Price
Reputation
Interpretation:
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24% of the respondents says its look good.
Table 4.4 Indicating the customers opinion about cost of the product.
Very expensive
Less expensive
Moderate
Economical
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Interpretation:
Excellent
Good
Average
Below Average
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Interpretation:
Excellent
Good
Average
Below Average
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Interpretation:
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Interpretation:
1
2
3
4
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Interpretation:
Satisfactory
Yes
No
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Interpretation:
88% of the respondents were satisfied and 12% were not satisfied.
Excellent
Good
Average
Below Average
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Interpretation:
50% of the respondents told that the services are excellent, 20% told
Easily available
Difficulty
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Interpretation:
difficulty.
1.5
NO
1 YES
0.5
0
1
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Interpretation:
80% of the respondents said that they will recommend to buy and
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OVERALL SATIS FACTION OF THE PRODUCT
High satisfied
Some what satisfied
Not satisfied
Interpretation:
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CHAPTER – V
The study shows males are more in number and females are less.
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Out of the 50 respondents 50% of the respondents falls in the age group
of 15-25. 24% of the respondents fall in the age group of 25-35, 16% of
the respondents fall in the age group of 35-45 and 10% of the
88% of the respondents are satisfied with the guarantee and warranty.
This study shows that the students are more likely to use the L.G. t.v.
The study shows that most of the customers come to know about L G
50% of the respondents are highly rating the clarity of the screen of the
product.
50% of the respondents told that the services are excellent, 20%
told good, 16% told average and 14% told below average.
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40% of the respondents are comes under the moderate price for the
product.
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CHAPTER – VI
SUGGESTIONS
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• Needs to decrease price in rural areas .
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CHAPTER – VII
CONCLUSION
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India has large number of population. Among that only one
third of population are aware of LG remaining are not aware of LG. Hence
decrease in price and creating various types of advertisements will cover whole
part of India. There is a aggressive chance of marketing taking place. This will
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