Professional Documents
Culture Documents
MANAGEMENT THESIS - I
SUBMITTED BY
T.MANIVEL
(REG.NO: 7NBPO046)
(2007-2009)
POLLACHI
1
2
Certificate
CERTIFICATE
during Semester-III of the MBA program class of 2009 embodies original work done by
him.
Name :
Designation :
3
Center :
4
Declaration
DECLARATION
requirement for the award of the degree of Master of Business Administration is a record
5
T.MANIVEL (7NBPO046)
Date:
Place:
6
Acknowledgement
ACKNOWLEDGEMENT
POLLACHI, I would like to thank our principal Mr.R.VIJAYA KUMAR who granted
me this opportunity.
I express my deep sense of gratitude to all the faculty of INC for their motivation.
7
I would also like to convey my special thanks to Mr.RAMAKRISHNAN, Senior
Limited for proving their valuable guidance and support whenever required.
I have immense pleasure in thanking all the staffs, who have given me their help
I owe my gratitude to all the respondents who have given me the necessary
Last but not the least I would like to thank my parents and friends who were the
Content
1 12
1.2 Objectives
13
1.3 Scope of the study
14
1.4 Limitations
8
2 Research Methodology 16
3 PROFILES
List of tables
9
11 11 Competency assessment instrument 72
List of chart
10
10 10 Competency mapping in different department 71
EXECUTIVE SUMMARY
The study is carried out in Indo shell Mould private limited. It was
started in the year of 1973. The key people are Mr.K.Jagedeesain, Mr.S.V.Jagadesan and
Mr.K.Jayabal. Indo Shell Mould Limited is a unique foundry in Coimbatore producing
11
both Ferrous Castings and Aluminium (Non-Ferrus) Castings. Indo shell also has a well
equipped machine shop for producing various sizes of finished casting parts. More than
500 employees are working in this concern.
∗ To know about the effectiveness of the knowledge, skills, and abilities which have
direct impact on the success of the employees
∗ To know how competency mapping align behavior with organization strategy and
values which adapt changes
This study is containing both primary and secondary data. The sampling
size of this study is 100. The data for the project from the HR Manager and the
employees of Indo Shell Mould Limited. For interpretation, the study has used Likert
scale method.
The study has found out that the Indo Shell Mould private limited got
benefit out of the Competency model.
12
Chapter 1
Introduction
INTRODUCTION
In this modern competitive world, managers are required to improve the efficiency
and effectiveness of their business operations. As there are several factors that affect
efficiency and effectiveness of operations, the improvement is required to be carried out
in every factor. They are required to bring every factor in synchronization with other
factors. TQM, TPM, BPR and other similar initiatives provide direction to improvement
in business operations.
13
Good managers are generally aware about different qualities a person must
possess to do a job effectively, and they make use of their knowledge to select and train
their subordinates. Competency mapping helps to develop objective system for
recruitments, Promotions, training & development, and performance diagnostics.
HR professionals are entrusted with the responsibility for selection, training and
development, administration, deployments support, performance appraisal and
performance diagnostics of the employees. The most important part of these
responsibilities is assessment of the individuals for their suitability for different
functional tasks, and development of their potential to be effective and excel in assigned
tasks.
HR functions entrusted with the responsibility to find right person for every job
and development of the employed person to do the assigned job effectively, have found
competency mapping and assessment as a very effective tool.
PRIMARY OBJECTIVE
To know about the effectiveness of the knowledge, skills, and abilities which have
direct impact on the success of the employees
14
To know how competency mapping align behavior with organization strategy and
values which adapt changes
SECONDARY OBJECTIVE
To know about the level of awareness about the competency mapping among the
employees
To know about how Indo Shell Mould private limited get benefit out of this
Competency mapping
To know about how the Competency mapping can be used for various purposes
The study is mainly conducted to know about the competency mapping for
the employees in an organization and also about how the organization will get benefit out
of this competency mapping. So by conducting the research at the end we gather more
15
information regarding how the competency instrument will give benefit to both the
employees and the organization. And to find ‘Is they any pitfalls behind that’. Through
this we can give necessary suggestion wherever necessary and also to suggest innovative
ideas so that it will prevent the company from future challenges to a greater extent.
LIMITATIONS
16
Chapter 2
Research methodology
RESEARCH METHODOLOGY
Descriptive research method is used for the study of competency mapping as an effective
tool for HR.
17
Source of data:-
Primary data:-
Primary data is collected directly from respondents using data collection methods
like survey interviews, questionnaires, measurements, direct observation or tabulation.
Primary data for this study will be generated through questionnaire & interview with
employees.
Secondary data:-
Secondary data is the data that already exists which has been collected by some
other person or organization for their use, and is generally made available to other
researchers free or at a concessional rate.
Source of secondary data to make the study more effective was possible with the
help of published data such as company data, web site like www.indoshell.com.
Ordinal scale is used to arrange objects according to some particular order. Likert
scale consists of a series of statements where the respondent provides answers in the
form of degree of agreement or disagreement.
Well structured questionnaire using ordinal and Likert scale is used to retrieve
data from primary sources backed by interview.
Sampling techniques:-
18
Convenience Sampling is a type of non-probability sampling method in which
selection of units from the population is based on their easy availability and accessibility
to the researcher.
Sample unit:-
Sampling unit is a basic unit that contains a single element or a group of elements
of the population to be sampled.
The sample unit for this study is comprised of HR manager and employees of
Indo shell private limited.
Sample size:-
Data collection is analyzed with the help of statistical tool such as Likert scale
and Simple percentage method along with tables, charts and graphs will be used for
quick understanding of the study.
Likert Scales:
19
Chapter 3
Company profile
20
COMPANY PROFILE
IndoShell Cast Private Limited was started as a small scale unit in the industrial
town of Coimbatore, South India in the year 1973. In 1994, they received the biggest
quality award “National Award for Quality Products” from the President of India. In
1995, it was promoted as a public limited company. The company has obtained ISO 9002
certification from RWTUV, Germany in 1996. In 1999, they received the “Best Vendor
Award” from TVS- Suzuki. And also they have received the “Quality Award” from
Yamaha, Honda motors.
MANAGEMENT:
GROWTH:
Indo shell has extended its marketing operations across the globe. Castings are
exported to various countries in Europe and USA as per customer specifications.
21
FERROUS FOUNDRY
Indo Shell is the Largest Shell Moulded Ferrous Casting manufacturing foundry.
Producing critical Automotive, Hydraulic components with Full machining and Sub
assemblies to Fulfill the highest quality requirements.
Indo Shell Producing components in Grey Cast Iron, Malleable Iron, Compacted
Graphite Iron and Ductile Iron (SG Iron), Austempered Ductile Iron to all national and
International specifications.
Indo Shell making intricate thin walled (min 3.5 mm) water cooled components
for Automotive Application. Indo Shell Producing components with thin, complex
Internal ports with highest degree of as cast Dimensional accuracy for hydraulic
applications.
ALUMINIUM FOUNDRY:
Indo Shell producing Pressure Die Casting, Low Pressure Die Casting and
Gravity Die Casting Aluminium Components for Automotive Applications. Railways
compressor components getting tested for pressure tightness. Producing Aluminium
castings for National, International specifications based on the requirement.
22
RANGE OF CASTINGS:
MACHINING:
Indo Shell having full fledged machining and sub assembly setup for Automotive,
Hydraulic components machining.
∗ Turning Centres
∗ Honing Machine
∗ Tig Welding
METROLOGY LABORATORY:
23
We are doing comprehensive calibration services for the range of Gauges and
Instruments in Linear Dimensional measurements. We assure total satisfaction by
accurate and reliable calibration services, traceable to national and International
standards.
Indo Shell Metrology lab was started in the year 1996. Initially the objective was
to conduct inhouse Instruments, gauges calibration activities to meet ISO 9000
requirement with minimum facilities. Subsequently the company’s Business has
expanded in multi folds. The need for expansion arise for the calibration too,
accordingly the lab was shifted to bigger area with centralized Air conditioning.
Additional calibration facilities were added to meet the inhouse calibration demand.
In the year of 2005, company made a major expansion in the Machine shop to
export critical machined components to Europe, USA. Again the need for expansion
arised to meet the precision Gauges, Instruments calibration. Company deliberately
developed a state of art Calibration Laboratory.
The management felt that to improve the quality of the calibration services,
practicing the management system as per ISO/IEC 17025 standard and NABL standards
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was an essential need. The facilities of Indoshell Metrology Lab partially open for
outside clients.
Well equipped for making any type of tool, core box and intricate dies.
Makino vertical machining centre - Facilities for tool making using 3 D Solid
modeling Software (Solid Works & Master Cam). Spark erosion & Milling Machines
with Digital read out, lathes & Drilling machines.
PROCESS EQUIPMENT:
∗ Pouring Yard.
∗ Despatch Yard.
Sand Quality:
Sand Quality is analyzed with the aid of hot tensile tester and stick point tester for
shell sand. Green sand is tested with the help of universal sand strength tester
permeability meter, moisture tester, compactability tester, active clay testing kit.
Metal Quality:
Casting Quality:
26
A separate laboratory with complete testing facilities has been established for ultimate
quality checks.
o Profile projector
o Roughness tester.
o Hardness tester.
The standard has master instruments linked with National & International standards for
calibration.
The products of Indo shell have been certified for fulfilling all quality parameters and are
covered under ADMERKBLATT WO / TRD from RWTUV Germany.
TRAINING:
Various steps are taken every employee is quality conscious at every stage with
latest technical know-how & technological advancements. Special emphasis is on
personality development and building healthy co-employee relationship.
PRODUCTS:
27
Automobile Industry
∗ Cylinder Head
∗ Wheel Cylinder
∗ CVJ Body
∗ Cast flange
∗ Manifold
∗ Crankshaft
∗ Housing Clutch
∗ Piston Outer
∗ Brake Drum
28
For Two Wheelers - Four Stroke
Automobile Components
∗ Cylinder Head
∗ Plate Stiffener
∗ Suspension Bracket
∗ CVJ Body
Hydraulic Industry:
29
∗ Valve Body – NG6
NG10
Cee Top
Home Appliances:
TPM POLICY
30
It is the Vision of Indo Shell Mould Limited to be a World Class Organization
through TPM.
This vision will be met by
∗ Total Customer satisfaction through Highest Quality at lowest Cost and Speed in
Delivery.
TPM TARGET
31
To solve the Quality problems in a scientific way Indo Shell developed 5 Six
Sigma Black Belt Holders. To achieve Rejection reduction, Process variation reduction
various projects are identified on a Continuous basis and problems are solved.
QUALITY ASSURANCE:
32
INDOAUTOSHELL AMERICAN CORPORATION
BUSINESS DEVELOPMENT:
CUSTOMER SERVICE
Timely delivery of samples and getting product acceptance for the bulk
production and looking after all the Internal & External Logistics to the customer's
satisfaction.
Handling all the financial transactions, maintaining customer's accounts, quality
issues, timely delivery, product revision and customer's suggestions.
33
WARE HOUSING facility includes:
∗ 12,000 square foot climate controlled warehouse with 18-foot high ceilings.
∗ Six Loading docks, Street level access and 24-hour full time security personnel.
∗ A Five million ($5,000,000.00) dollar general liability policy is maintained on the
facility.
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COMPETENCY MAPPING
35
COMPETENCY MAPPING
DEFINITION:-
Competency for a job can be defined as a set of human attributes that enable an
employee to meet and exceed expectations of his internal as well as external customers
and stakeholders.
HR professionals are entrusted with the responsibility for selection, training and
development, administration, deployments support, performance appraisal and
performance diagnostics of the employees. The most important part of these
responsibilities is assessment of the individuals for their suitability for different
functional tasks, and development of their potential to be effective and excel in assigned
tasks.
HR functions entrusted with the responsibility to find right person for every job
and development of the employed person to do the assigned job effectively, have fount
competency mapping and assessment as a very effective tool.
36
EMPLOYEE COMPETENCY MAP IS A VERY USEFUL DOCUMENT AND
CAN BE USED FOR THE FOLLOWING APPLICATIONS:-
Competency map for the job position and assessment of candidate’s for the
required competencies give comparatively reliable indication about suitability of the
candidate. The assessment also the provides guidelines on the training need for the
candidate if selected for the position
37
2. Employee potential appraisal for promotion or functional shift
Every job position requires different set of competency and hence an excellent
performer in junior position may not necessarily perform to the expectation when
promoted to a senior position. Also an average performer in a junior position may turn
into a star performer when promoted to senior position. Similarly a successful person in
one department may turn out to be unsatisfactory in another department and also a not so
competent person in one department may give excellent results in other department.
As competency based training need identification has direct relation with the
employee performance, effectiveness of training can be directly gauged through the
assessment of performance of competencies
38
4. Employee performance diagnostics
Employees those are not able to the expectation should be assessed for core as
well as support competencies and any observed inadequacy should carefully studied to
understand its effect before taking any remedial measures.
Performance appraisal with traditional method can assess the performance with
respect to set targets, but these appraisals do not guide for improving the performance.
Competency map very clearly and reliably guides the employees for self development.
The competency map indicates the competencies that are required for improved
performance and behavioral indicators shows the factors that build up the competency
Organization should develop the competency map document and make it available
to all employees for reference and study.
39
ELEMENTS OF BUSINESS:
External elements:
1. Market
1. Technology
1. Management system
2. Materials
3. Technical manpower
4. Managerial manpower
These elements should be in synch with each other for effective operations.
40
Good managers are generally aware about different qualities a person must
possess to do a job effectively, and they make use of their knowledge to select and train
their subordinates. Organizational psychologists have studied and convert into a
structured and formal process thus making it available for business application.
Competency for any job position at a particular is a unique set and as organization
has many different job positions, managing many such sets is a difficult task. Hence for
the purpose of HR management, the job competency is divided into elemental
competencies.
41
Every job position is a unique set of relationship, responsibilities, objectives and
assigned resources. Every job position should be clearly identified, analyzed, studied and
documented for identification and competencies associated with it.
The job factors can be used for different application include job design,
recruitment, training need identification, remuneration scheme design, organization
restructuring, competency mapping etc.
Job factors:
∗ Envisioning
∗ Direction
42
∗ Resources mobilization
∗ Coordination
∗ Execution
∗ Human interaction
∗ Technology
∗ Creativity
∗ Costs
∗ Value addition
1. Envisioning
Whether developing vision is part of the job under study what is the extent and
coverage of envisioning requirement? The vision may be related to market servicing,
operating arrangement, technology environment, facility planning etc. envisioning is
requirement of leadership and managerial roles.
2. Direction
43
3. Organizing and planning
4. Resource mobilization
Whether the job involves preparation of the resources for use? What extent and
coverage of resources mobilization responsibility for the job? This involves proper
instruction to be issued to all concerned, ensuring serviceability of the resources and
ensuring required consumables and inputs are available.
5. Coordination
6. Execution
What are the execution activities of the job? What is the kind of skills required to
execute the activities?
7. Human interaction
What is the nature and extent of human interaction in the job within the
organization? What is the nature and extent of human interaction outside the
organization?
8. Technology
44
What is the nature of technological responsibilities for the job? What kind of
technical decisions are required to be made in discharge of the job responsibilities?
9. Creativity
10. Costs
What is the cost of the job? How much organizational cost the job controls and
influences?
How much value does the job adds in relation with other jobs?
COMPETENCY FRAMEWORK:
45
A well-thought out competency framework is key to assessing employees’
future growth potential and sharing it with them; this will help moderate aspirations at
realistic levels. The competency framework in many organizations is a standalone
initiative from HR or another function. In order to provide relevant assessment and
feedback, competency frameworks should be thought out carefully in the light of an
organization’s strategic priorities.
COMPETENCY FRAMEWORK:
T TECHNICAL
R COMPETENCIES
T COMPETENCY
FRAMEWORK &
E ASSESSMENT
G BEHAVIORAL &
Y LEADERSHIP
COMPETENCIES
ASSESSMENT
& FEEDBACK
REALISTIC
RESETTING OF
ASPIRATIONS
46
A robust competency framework, an objective assessment process and
transparent communication with employees will help manage aspirations well with
limited or no negative fall- outs. Those who appreciate the messaging will seek to
leverage their strengths to the maximum and organizations should create roles and
opportunities to facilitate them to experience their career best. And those who refuse to
appreciate the feedback and adjust to the reality will leave the system rather than sticking
around as disengaged and disgruntled employees.
COMPETENCY MODEL:
47
In this method, for assessment they allot roles and responsibilities and then
they will assess the individual.
3. Competency Grading
Every employee has to get maximum level of required competency but it is not
practically applicable. The basic levels are:
48
∗ Highly proficient (Generally delivers more than satisfactory results)
This is mainly based on the nature and the extent of evidence of behavioral
indicators.
Usually, a person will find themselves with strengths in about five to six
areas. Sometimes an area where strengths are not present is worth developing. In other
cases, competency mapping can indicate finding work that is suited to one’s strengths,
or finding a department at one’s current work where one's strengths or needs as a
worker can be exercised.
49
would best make use of his or her competencies. If the company does not respond to
competency mapping by reorganizing its employees, then it can be of little short-term
benefit and may actually result in greater unhappiness on the part of individual
employees.
1. Introduction
The facilitator will discuss about the objective of the program and
explain about the concept and practice of competency mapping and assessment.
50
Here the facilitator will briefly present and discuss:
∗ Organizational structure
∗ Technical processes
51
Facilitators will every job its duties and responsibilities, processes
participated, critical factors for performance and criticality of the job etc., and will
facilitate discussion among participants with respect to the job factors.
52
The overall competency requirement for a job needs to be understood in
terms of elemental competencies which depend upon education, knowledge, training,
experience, technical and non-technical skills, attitude, personal image etc., and some of
these attributes are difficult to objectively assess and measure.
53
Chapter 4
TABLE: 1
NO OF NO OF
S.NO AWARENESS RESPONDENTS RESPONDENTS (%)
1 Yes 80 80
2 No 20 20
Total 100 100
54
INTERPRETATION:
The above table spells about the respondents having awareness about the
competency mapping. From the above table it is clear that 80% of the respondents are having
awareness about the competency mapping and the remaining 20% of the respondents don’t have
awareness about the competency mapping. The awareness can be created through various
programs which can be conducted by the organization.
CHART: 1
55
TABLE: 2
NO OF NO OF
S.NO MODES RESPONDENTS RESPONDENTS (%)
1 Through colleague 5 5
56
2 Through Organization 90 90
3 Through Academics 5 5
4 Other Media - -
Total 100 100
INTERPRETATION:
The above table explains about the modes through which the employees know the
competency model. From the above table, it is clear that 5% of the employees know through
their colleagues, 90% of the employees know through the organization and the remaining 5% of
the employees know through the academics.
CHART: 2
57
TABLE: 3
NO OF NO OF
58
S.NO NECESSSITY RESPONDENTS RESPONDENTS (%)
1 Yes 93 93
2 No 7 7
Total 100 100
INTERPRETATION:
CHART: 3
59
TABLE: 4
NO OF NO OF
S.NO ASSESSMENT RESPONDENTS RESPONDENTS (%)
1 Yes 15 15
60
2 No 85 85
Total 100 100
INTERPRETATION:
The above table spells about the respondents of assessing competency mapping in
the past. From the above table it is clear that 15% of the respondents have assessed the
competency mapping in the past and the remaining 85% of the respondents didn’t assess the
competency mapping in the past. Now the organization has training the employees about the
ways through which they assess their competencies.
CHART: 4
61
TABLE: 5
S.NO TECHNIQUES NO OF NO OF
62
RESPONDENTS RESPONDENTS (%)
1 During recruitment 9 9
2 Further development need 20 20
3 Succession planning & promotion 30 30
4 Organizational development 41 41
Total 100 100
INTERPRETATION:
The above table explains about the respondents using various techniques for
assessing the competency mapping. From the above table, it is clear that 9% of the employees
have assessed their competencies at the time of recruitment, 20% of the respondents have
assessed at the time of further development need, 30% of the respondents have assessed their
competency for succession planning & Promotion and the remaining 41% of the respondents
have assessed for the organizational development.
CHART: 5
63
TABLE: 6
NO OF NO OF
S.NO MODEL RESPONDENTS RESPONDENTS (%)
1 Job-match model 15 15
64
2 Strategy based model 55 55
3 Strategy developmental model 15 15
4 Intellectual capital model 15 15
Total 100 100
INTERPRETATION:
The above table explains about the respondents using various models for
assessing the competency mapping. From the above table, it is clear that 15% of the employees
have assessed their competencies by Job-match model, 55% of the respondents have assessed
by the strategy based model, 15% of the respondents have assessed their competency by
strategy developmental model and the remaining 15% of the respondents have assessed by the
Intellectual capital model.
CHART: 6
65
MODEL FOR ASSESSING COMPETENCY
66
TABLE: 7
Do you think that the Training and Program will enhance your competencies?
= 0.45
INTERPRETATION:
The above table spells out the respondents of enhancing the competencies
through training and development program. From the statistical data, it is clear that most of the
respondents agreed that by providing training and development program, the employee will
enhance their competencies. The organization has to concentrate more on training and
development.
67
CHART: 7
68
TABLE: 8
69
= 0.95
INTERPRETATION:
The above table spells out the respondents using competency mapping as a
selection process tool. From the statistical data, it is clear that most of the respondents agreed
that for selection process, competency mapping will be used as an effective tool.
CHART: 8
70
TABLE: 9
71
S.NO COMPETENCY NO OF DEGREE RESPONDENCE
MAPPING FOR RESPONDENTS LEVEL LEVEL
PERFORMANCE
APPRAISAL
1 Strongly agree 5 2 10
2 Agree 65 1 65
3 Neutral 30 0 0
4 Disagree - -1 0
5 Strongly disagree - -2 0
Total 100 75
= 0.75
INTERPRETATION:
The above table explains about the respondents using competency mapping for
performance appraisal. From the statistical data, it is clear that most of the respondents agreed
that for performance appraisal, competency mapping will be used as an effective tool.
CHART: 9
72
COMPETENCY MAP FOR PERFORMANCE APPRAISAL
73
TABLE: 10
= 0.80
INTERPRETATION:
The above table explains about the respondents are using competency mapping in
different department and in different position. From the statistical data, it is clear that most of
the respondents agreed that they are using the competency mapping in different department and
in different position in their organization.
74
CHART: 10
75
TABLE: 11
76
Using Likert’s scale,
= 1.80
INTERPRETATION:
The above table explains about the respondents are using competency assessment
instrument. From the above statistical data, it is clear that most of the respondents strongly
agreed that they are using the competency assessment instrument for assessing the
competencies.
CHART: 11
77
78
TABLE: 12
INTERPRETATION:
The above table clearly explains the respondents of using various ways for
assessing their competencies. From the above table, it is clear that 45% of the respondents have
used personal interview as an assessment tool, 30% of the respondents have used written test as
an assessment tool, 20% of the respondents have used group discussion as an assessment tool
and the remaining 5% of the respondents have used Psychometric test as an assessment tool.
79
CHART: 12
80
TABLE: 13
81
INTERPRETATION:
The above table clearly explains the respondents of using various methods for
assessing their competencies in an organization. From the above table, it is clear that 25% of the
respondents have used assignments as an assessment tool, 55% of the respondents have used
projects as an assessment tool, 20% of the respondents have used special responsibilities as an
assessment tool and the remaining 5% of the respondents have used special events as an
assessment tool.
CHART: 13
82
83
TABLE: 14
= 1.07
INTERPRETATION:
The above table explains about the respondents have got their respective roles &
responsibilities from the organization. From the above statistical data, it is clear that most of the
respondents agreed that they have got their responsibilities and their respective roles from the
organization. The HR Manager clearly defines the roles & responsibilities of the employees in
Indo Shell Mould Private Limited.
84
CHART: 14
85
TABLE: 15
86
= 1.20
INTERPRETATION:
The above table explains about the respondents excel because of possessing
specific skills in them. From the above statistical data, it is clear that most of the respondents
agreed that they are excelling because of having some specific skill in them.
CHART: 15
87
TABLE: 16
88
SEPARATE BLOCK TO RESPONDENTS LEVEL LEVEL
WORK
1 Strongly agree - 2 0
2 Agree 85 1 85
3 Neutral 15 0 0
4 Disagree - -1 0
5 Strongly disagree - -2 0
Total 100 85
= 0.85
INTERPRETATION:
The above table explains about the respondents need a separate block to work and
to showcase their talents. From the above statistical data, it is clear that most of the respondents
agreed that they are requiring the isolated block to work and prove them as a talented
personality.
89
CHART: 16
90
TABLE: 17
INTERPRETATION:
91
CHART: 17
92
TABLE: 18
= 1.10
93
INTERPRETATION:
The above table explains about the respondents got the motivation and
support from the organization. From the above statistical data, it is clear that most of the
respondents agreed that they are requiring the motivation and support from the organization to
exhibit their talents. The organization has to continuously provide the motivation and support to
the employees.
CHART: 18
94
TABLE: 19
= 1.00
INTERPRETATION:
95
The above table explains about the respondents got the training at a free of
cost from the organization. From the above statistical data, it is clear that most of the
respondents agreed that they have got the training from the organization at a free of cost.
CHART: 19
96
TABLE: 20
= 0.90
INTERPRETATION:
97
The above table spells out the respondents increases their productivity
because of the training provided by the organization. From the above statistical data, it is clear
that most of the respondents agreed that they have increased the productivity of the
organization by the proper training.
CHART: 20
98
TABLE: 21
= 1.25
INTERPRETATION:
99
The above table spells out the respondent’s satisfaction level regarding the
training provided by the organization. From the above statistical data, it is clear that most of the
respondents agreed that they have more satisfaction regarding the training program provided by
the organization.
CHART: 21
100
TABLE: 22
= -0.01
INTERPRETATION:
The above table spells out the respondent’s level of improvement in the
performance due to the training provided by the organization. From the above statistical data, it
101
is clear that most of the respondents disagreed that they have showed in their performance
level but not due to the training provided by the organization. The organization should
concentrate more on training and development program.
CHART: 22
102
103
Chapter 5
Findings & Suggestion
FINDINGS
∗ 80% of the employees in Indo Shell Mould Limited have the awareness about the
concept of Competency mapping. Because they have this concept in their organization.
∗ Respondents are known about the competency mapping through their organization only.
Some of the respondents are known through their colleagues and academics.
∗ 93% of the employees said that the Competency mapping is very important in this
present scenario.
∗ Before the employees joined this organization, a 15% of the respondents only assessed
their competencies in the past.
∗ But the remaining respondents have assessed their competencies only after they have
joined the Indo Shell Mould limited.
∗ 55% of the respondents have used the strategy based model to assess their competencies.
Meager amount of respondents have assessed their competencies by job-match model.
∗ 50% of the respondents have agreed that the training and program provided by the
organization will definitely enhance their competencies.
104
∗ 75% of the employees have agreed that their organization is using the Competency
Mapping as a tool for selection process.
∗ And also the majority 65% of the employees agreed that their organization is utilizing the
competency mapping as a tool for performance appraisal.
∗ 80% of the employees agreed that their organization is providing competency mapping
for different department and for different positions.
∗ There are various for assessing the competencies but majority of the respondents used
personal interview as a way for assessing their competencies. Only a few employees used
psychometric test as a way assessing their competencies.
∗ Similarly there are various methods used by the organization for assessing the
employee’s competencies. The best method used by the organization is by providing projects
to the employees.
∗ Every employee in the organization got their respective roles & responsibilities from
their HR manager. It is also agreed by majority of the employees.
∗ Motivation and support are regularly provided to the employees by the HR manager and
the top authority.
∗ Due to the training program provided by the organization, the organization’s productivity
has also increased. It is also provided at a free of cost.
∗ Most of the respondents agreed that the performance level was improved because of the
training program organized by the organization.
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∗ Indo Shell Mould limited’s organizational structure is knowledge base with funneling
method.
∗ HR department organized the staff and workers meeting to set the goals.
∗ Annual performance appraisal is assessed by the superiors through the prescribed format.
∗ The different programs organized by the organization are LCA (Low Cost
Automization), Kaizen philosophy and TPM.
∗ The biggest achievement of the HR manager is wages and bonus settlement to the
employees and providing sufficient manpower to the production.
∗ The projects that are carried out for their development are Quality circle, model machine
concept.
SUGGESTIONS
∗ The organization should create awareness about the Competency mapping and their uses
among the employees through various programs.
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∗ The organization should enhance the employee’s competencies through various training
and development programs.
∗ The HR manager can take the initial steps to teach about the range of methods for
assessing the employee’s competencies.
∗ After finding their skills, they can provide the initiatives to the employees to excel as a
potential employee with specific skill. And also they can enhance the multiple skills among
the employees.
∗ The organization should provide a separate cabin for each employee to excel their talents
so that the employee also feels independence in their work.
∗ By giving a proper communication, the organization can avoid the problems while
implementing the competency mapping.
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Chapter 5
Conclusion
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CONCLUSION
Indo Shell Mould Limited also benefited out of the Competency mapping.
For that, the HR manager Mr.M.Ramakrishnan has also taken many initiatives for the
welfare of both the employees and the organization. This organization has used the
competency mapping for various purposes like selection process, performance appraisal,
succession planning & promotion etc. There is no doubt that if the organization has
used the competency mapping, they will definitely get the success.
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110
Bibliography
BIBLIOGRAPHY
BOOKS:
NEWSPAPER:
∗ Business Line
MAGAZINES:
∗ HR review
∗ Business world
∗ Environmental Management
∗ Business Today
WEBSITES:
∗ www.wisegeek.com
∗ www.tvrls.com
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∗ www.citehr.com
∗ www.lukew.com
∗ www.sunrise.net.in
∗ www.careertrainer.com
∗ www.e-hresources.com
∗ www.hinduonnet.com
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Annexure
EMPLOYEE RELATED QUESTION
QUESTIONNAIRE
Name :
Qualification :
Designation :
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1. Are you aware of competency mapping?
a. Yes b. No
3. Do you think that the competency mapping is necessary in this present scenario?
a. Yes b. No
a. Yes b. No
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7. Do you think that the training and development program will enhance your
competencies?
10. You have competency model for different department and for different positions
in your organization.
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12. In what way do you feel better to assess your competency?
13. To access your competency, which of the following method is assigned by your
organization?
14. Your roles & responsibilities have been clearly defined to you
17. Have you ever faced the problem while implementing the competency mapping in
your organization?
a. Yes b. No
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18. You are continuously motivated and supported by your organization.
21. You satisfaction level with the training program given by your organization.
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Thank You
FOR HR MANAGER
QUESTIONNAIRE
NAME :
AGE :
DESIGNATION :
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1. What is your responsibility?
5. How does goals and objectives communicated and deployed in your organization?
7. What are the typical issues that you face in the course of your work?
8. What are the different programs that you had organized/ participated in your
organization?
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9. Have you carried out some improvement projects in your organization?
11. Did you have any problems within the team member?
15. What are all the training programs you are conducted for your employees?
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Thank You
REVIEW OF LITERATURE
Mr. Milind Kotwal had already studied the competency mapping under the
title “Model and method for Competency Mapping and Assessment”. As per their
objective, Competency mapping helps to develop objective system for recruitments,
Promotions, training & development, and performance diagnostics. And also they are
offering consultancy services in the following areas: organizational diagnostic studies,
corporate and strategic planning, performance management and performance appraisal,
competency mapping and assessment, customer satisfaction studies. They have studied
the competency mapping in relation with job description.
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I have interviewed HR manager and employees of Indoshell cast private
limited for this study. Here the study will analyze about how the competency mapping is
useful for assessing individual and providing performance appraisal.
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