MURPHY C.

MABRY
4608 W. Maryland Ave. #109
Glendale AZ 85301
Home: (623) 251-3600
Cell: (602) 327-6014
Email: mm4b8310@westpost.net

EMPLOYMENT HISTORY

November 2005 to April 2010

USAA INSURANCE & FINANCIAL SERVICES (Phoenix AZ)
POSITION: CLAIM ADJUSTER
DUTIES:
Provided claims service to USAA members regarding the initial contact through to
the settlement on all non-injury automobile insurance claim events. Provided se
rvice iin an inbound/outbound call center environment
while ensuring that every member felt valued and secure. Applied knowledge of in
surance coverage and regulations to initiate and/or conclude claims as appropria
te. Educated member of other products and services provided by USAA and it's aff
iliates while providing excellent customer service and achieving and many times
exceeding referral
goals.
March 2004 to July 2005
WALGREENS DRUG STORE (Everett WA)
POSITION: SERVICE CLERK
DUTIES:
Applied customer service skills on a daily basis, handled multiple functions inc
luding cashiering, stocking of merchandise, customer assistance.

September 1999 to November 2003

THE HARTFORD INSURANCE CO. (Phoenix AZ)
POSITION: CLAIM ADJUSTER
DUTIES:
Investigated and determined liability for 1st and 3rd party motor vehicle accide
nt's. Negotiated claims to resolution with 3rd party attorney and insurance carr
iers.
Provided excellent customer service and communication skills throughout the clai
m.
maintained knowledge of policy language and state law and regulations for variou
s states throught the United States.
Maintained a clean record of customer satisfaction.
August 1995 to September 1999
COLONIAL PENN / GE INSURANCE
POSITION: CUSTOMER SERVICE REP.
DUTIES:
Provided excellent cutomer service in a call center environment, received inboun
d and made outbound calls in an effort to maintain automobile insurance policies
while also replying to written correspondence from policyholders on a daily bas
is. Adjusted coverage when requested by the policyholder while ensuring the cove
rage requested was in the best interests of the customer.

SKILLS & QUALITIES

Typing speed 55 wpm
Able to multi-task
Works well with others
Self Starter
Strong work ethic
Great Sense of humor
Adapts to any work environment

EDUCATION:
ATTENDED: WILLIAM MORRIS SENIOR HIGH (London, England 1972 to 1976-Graduated)
WALTHAM FOREST TECHNICAL COLLEGE (London England 1974-76-Computer St
udies)