1

At

(Also known as energy capital of india)

UNDER GUIDANCE OF

Submitted To:
Submitted By:

DIRECTOR OF RBMI
Mrs. Vibha Singh Mam PRABHAKAR DUBEY
MOBIL NO. +919716581944

Email address: prabhakardubey1987@hotmail.com

CERTIFICATE

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This is to certify that the project work done on “EMPLOYEE WELFARE AT NTPC”
submitted to “INSTITUTE OF ENVIRONMENT AND MANAGEMENT” by Mr.
PRABHAKAR DUBEY in partial fulfillment of the requirement for the award of
MASTER OF BUSINESS ADMINISTRATION is a bonafide work carried out by
him/her under my supervision and guidance. This project report is the original one and has
not been submitted anywhere else for any other degree/diploma.

Date Seal/ Stamp of the guide Name of the guide

Address

ACKNOWLEDGEMENT

I would like to extend my sincere thanks to Mr. S.S. Das (Manager HR), for his constant

guidance and unwavering support which enriched my summer training and made this

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project possible. The amount of value addition and learning that I have had will definitely

stand in good stern in our student life and in our future corporate endeavors.

The completion of this project would not have been possible without the co-operation and

support from the employees of the personal department at the NTPC Ltd Singrauli.

I thanks to MR. SUJEET SINGH (HR-ER) our faculty guide for having been a source

of support and guidance during the course of the project. Without his help this project

would not have been successful.

My special thanks to all the people at NTPC’s Plant who directly or indirectly have helped
in the successful completion of my project.

And finally to College IEM, and all other faculty members for providing the requisite
infrastructural and other support to carry out the study.

(EXTERNAL EXAMINER) (HEAD OF THE DEPARTMENT)

DECLARATION

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 I, PRABHAKAR DUBEY, student of MBA (IV Sem), RBMI, Batch

2009-2011, hereby declare that this summer training project report work
entitled “EMPLOYEE WELFARE IN NTPC” was carried out by me
under the super vision of Miss. Manju Verma (Faculty Guide), RBMI,
Gr. Noida submitted in the partial fulfillment for the degree of “Master of
Business Administration” is the out come of my work & the same has not
been submitted for the award of any other degree, diploma, fellowship or
other similar title of any other university.

Date :14.04.2011
Place :RBMI Gr. Noida (Prabhakar Dubey)

“*PREFACE*”

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I completed my major training on ‘Employee-Welfare’ from ‘Singrauli Super Thermal
Power Station {NTPC} Shaktinagar, (Singrauli MP) .’ NTPC, India’s largest power
company, was set up in 1975 to accelerate power development in India. It is emerging as
an ‘Integrated Power Major’, with a significant presence in the entire value chain of power
generation business. Presently NTPC generates power from coal and gas.

NTPC ranked 317th in the ‘2009, Forbes Global 2000’ ranking of the World’s biggest
companies.

NTPC was the first among the power utilities in India to start Environment Impact
Assessment {EIA} studies are reinforced it with Periodic Environmental Audits and
Reviews.

NTPC is always aware and performs of all its social responsibilities very efficiently. The
job satisfaction level of employees is in its satisfactory

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 CONTENTS

TITLE PAGE I

COMPANY CERTIFICATE II

ACKNOWLEDGEMENT III

DECLARATION IV

PREFERENCE VII

TABLE OF CONTENT

PAGE NO.

1 INTRODUCTION TO THE TOPIC 5

1.1 EMPLOYEE WALFARE 6

1.2 WHY EMPLOYEE WALFARE 13

1.3 OBJECTIVE & SIGNIFICANCE 14

1.4 TYPES OF EMPLOYEE WALFARE 25

1.5 SCOPE & LIMITATIONS 32

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2. OBJECTIVE OF STUDY

3 RESEARCH METHODOLOGY 36

3.1 RESEARCH DESIGN 37

3.2 SAMPLING DESIGN 38

3.3 METHODS OF DATA COLLECTION 41

3.4 LIMITATION OF STUDY

4 DATA ANALYSIS & INTERPRETATION OF 49

RESULT
4.1 ANALYISIS GENRAL INFORMATION 50

4.2 ANALYISIS OF AWERNESS 51

4.3 ANALYISIS OF PERFORMANCE 51

4.4 ANALYISIS OF ATTITUTE 52

4.5 ANALYISIS OF TIME FACTOR 56

4.6 ANALYISIS OF ABILITY TO GET 58

ALONG WITH OTHER
4.7 SELECTION 62

5 FINDINGS OF REARCH 64

5.1 SURVEY 64

5.2 CONCLUSION 65

5.3 RECOMMENDATION & SUGGESTIONS

QUESTIONNAIRE

ANNEXUR I, ANNEXUR II

BIBLIOGRAPHY

GLOSSARY

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 EMPLYEE WELFARE

EMPLOYEE WELFARE
INTRODUCTION:

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After labours / employees have been hired, trained and remunerated, they need to be
trained and maintained to serve the organization better. Welfare facilities are designed to
take care of the well- being of the employees – they do not generally result in any
monetary benefits to the employees. Nor are these facilities provided by employers alone.
Government and non- government agencies and trade union too, contribute towards
employees welfare.

*Meaning & Definition.

Welfare means faring or doing well. It is a comprehensive term and refers to the physical,
mental, moral, and emotional well-being of an individual. Labour welfare also referred to
as betterment work for employees, related to taking care of the well being of workers by
employers, trade union and govt. and non-government agencies.
‘Labour welfare has two aspects- negative and positive. On the negative side,
labour welfare is concerned with counteracting the baneful effects of the large-scale
industrial system of production – especially capitalistic, so far as India is concerned – on
the personal / family, and social life of the workers.
On the positive side, it deals with the provision of opportunities for the worker and his/her
family fir a good life as understood in its most comprehensive sense.’

Employee welfare defines as “efforts to make life worth living for workmen”.
These efforts have their origin either in some statute formed by the state or in some local
custom or in collective agreement or in the employer’s own initiative.

• To give expression to philanthropic and paternalistic feelings.

• To win over employee’s loyalty and increase their morale.

• To combat trade unionism and socialist ideas.

• To build up stable labour force, to reduce labour turnover and absenteeism.

• To develop efficiency and productivity among workers.

• To save oneself from heavy taxes on surplus profits.

• To earn goodwill and enhance public image.

• To reduce the threat of further government intervention.

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 • To make recruitment re effective (because these benefits add to job appeal).

Employee welfare means “the efforts to make life worth living for workmen.” According
to Todd “employee welfare means anything done for the comfort and improvement,
intellectual or social, of the employees over and above the wages paid which is not a
necessity of the industry.”

In India, welfare is of the statutory and the non statutory kinds. Though statutory welfare
ensures the minimum of facilities and reasonably good working condition, employers are
free to provide, non statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees.

Why is such organization involved in extensive welfare measures? These questions can
be viewed from the point of view of workers, the unions, and the employers. From the
point of view of workers, welfare measures must eliminate risk and insecurity. This is to
ensure their personal safety and provide them with equipment and atmosphere needed to
draw a fair day’s wage without any feeling of guilt. Given workers economics constraints,
probably due to large families, organizations should provide facilities such as transport,
medical aid, crèches, and subsidized food required by the workers.

Employee welfare also referred to as betterment work for employees relates to taking care
of the wellbeing of workers by employers , trade unions and governmental and non
governmental agencies. It is rather difficult to define the term employee welfare precisely
because of the relatively of the concept.

Labour welfare is a term which must necessarily must be elastic ,bearing a somewhat
different interpretation in one country according to the different social customs the degree
of industrialization and educational level of the workers.

Employee welfare has two aspects-negative and positive. On the negative side employee
welfare is concerned with counteracting the benaful effects of the large scale industrial
productions

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 WHY WELFARE?

In India, welfare is of the statutory and the non statutory kinds. Though
statutory welfare ensures the minimum of facilities and reasonably good working
condition, employers are free to provide, non statutory welfare. However, practically all
organizations in India provide non statutory measure in varying degrees. Why is such
organization involved in extensive welfare measures? These questions can be viewed
from the point of view of workers, the unions, and the employers.

From the point of view of workers, welfare measures must eliminate risk and
insecurity. This is to ensure their personal safety and provide them with equipment and
atmosphere needed to draw a fair day’s wage without any feeling of guilt. Given workers

economics constraints, probably due to large families, organizations should provide

facilities such as transport, medical aid, crèches, and subsidized food required by the
workers.

Feature of employee welfare

The features of employee welfare are: -

* Employee welfare is a comprehensive term including various services, facilities

and amenities provided to employees for their betterment.

* The basic purpose in to improve the lot of the working class.

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 * Employee welfare is a dynamic concept.

* Employee welfare measures are also known as fringe benefits and services.

* Welfare measures may be both voluntary and statutory.

Objectives of employee welfare

The objectives of employee welfare are: -

* It helps to improve.

* It improves the loyalty and morale of the employees.

* It reduces labor turnover and absenteeism.

* Welfare measures help to improve the goodwill and public image of the
enterprise.

* It helps to improve industrial relations and industrial peace.

* It helps to improve employee productivity.

TYPES OF WELFARE MEASURES*

There are two broad groups of welfare measures. They are namely:-

 Welfare measures inside the work place.

 Welfare measures outside the work place.

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Condition of work environment
 Neighbourhood safety and cleanliness.
 Workshop {room} sanitation and cleanliness, temperature, humidity, ventilation,
lightning.
 Distribution of work hours and provision for rest hours, meal time and break.

Conveniences:-
 Provision of drinking water: - water cooler.
 Canteen Services: - full meal.

Workers health services:-

 Factory health centers: - dispensary, ambulance, emergency aid, family planning
services.

Worker’s recreation:-
 Indoor games: - strenuous games to be avoided during of work.

Worker’s Education:-
 Reading room: - library, visual education, literacy classes, adult education.

Women and child welfare:-

 Antendal and postnatal care, maturity aid, crèche and child care.

Employment follow- up:-

 Progress of the operative in his/her works his /her adjustment problems with
regard to machine and workload.

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Housing:-
 Bachelor’s quarters, family residences according to types and rooms.

Schools:-
 Nursery, Primary, Secondary and High school.

Health and medical facilities:-

 Hospitals and dispensary.

Recreation:-
 Games, clubs, craft- centers.

 Road, lightings, parks, playgrounds.

 Watch and ward:- security.

 Banks and transport facilities.

*EMPLOYEES WELFARE AND SOCIAL AMENITIES IN

NTPC SINGRAULI.*

In NTPC proper attention is given towards employee’s welfare and efforts are made for
improvement if welfare and social amenities, like housing, water supply, medical,
educational, recreational facilities etc.

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*Housing & Township*.
The total numbers of standard houses as on 31.04.2010 were up to 1600, which
provide 96% of housing satisfaction.

*Water Supply*
The total population of NTPC has been covered under the water supply
arrangement up to 31.04.2010.In regard to availability of water there is 100%
satisfaction to the employees in the company.

*Educational Facilities*
The Company has established 1 Kendriyia Vidyalaya, and other two are St.
Joseph’s Higher Secondary School and the other is St. Paul’s Higher Secondary
School. Other schools running in this area are also supplementing the educational
facilities. The no. of school going children is 25512 and buses were available for them.

*Medical Facilities*

The Company is having dispensaries and having 01 hospital. All the dispensaries
are well equipped with doctors and trained manpower and ambulance to attend any
emergency besides giving service on the round the clock basis.

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*Recreational Facilities*

In NTPC, adequate recreational facilities for the employees and their family
member have been developing.

*Ladies Club*

Ladies Club is a social organization of ladies of NTPC is also actively participating

in the field of social work. Masala Udyog and Handloom Training Center are run with
the help of ladies club.

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*EMPLOYEES DEVELOPMENT PROGRAMME IN NTPC.*

Employee’s Development in NTPC continues to be a focus area with following

objectives:

*Training & Development.

NTPC subscribes to the belief that efficiency, effectiveness and success of the
organisation, depends largely on the skills, abilities and commitment of the employees
who constitute the most important asset of the organisation.

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Our Training Policy envisages a minimum of 7 man days of training per employee per
year. We have developed our own comprehensive training infrastructure.

*Knowledge Management in NTPC.

To meet our ultimate objective of becoming a learning organisation, an integrated
Knowledge Management System has been developed, which facilitates tacit knowledge in
the form of learning and experiences of employees to be captured and summarized for
future reference.

*Seeking Feedback.
We actively seek and encourage employee feedback to ensure that our HR interventions
and practices remain relevant and meaningful. We regularly conduct Employee
Satisfaction and Organizational Climate Surveys.

*Total Strength in NTPC Singrauli.*

The manpower strength of the company (excluding apprentices under the Apprentices
Act, 1961) as on31.April.2010; is 1595 including all executives and workmen.

*Recruitment.
We believe in the philosophy of 'Grow your own timber'. Our 'Executive Trainee' scheme
was introduced in 1977 with the objective of raising a cadre of home grown professionals.
First Division Graduate Engineers/ Post graduates are hired through nation-wide open
competitive examinations and campus recruitments. Hiring is followed by 52 weeks of
fully paid induction training.

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20
Objectives of the study:-

➢ To know the effectiveness of welfare measures.

➢ How many people actually know about the welfare measures?

➢ What suggestive measures must be taken regarding welfare?

➢ To study the satisfaction level of employees with respect to their welfare in NTPC
Singrauli and to suggest measures to strengthen this regime.

➢ To know how much employees are capable and interest at their work place.

➢ What are things still to be satisfy to the employees of NTPC?

To know the working condition and what are things that affect them not to work properly

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22
 RESEARCH METHODOLOGY

INTRODUCTION

Research is a term stand for “A careful investigation or enquiry especially through search
for new fact in any branch of knowledge”.
Research Methodology is way to systematically solve the research problem. In it we study
the various steps that are generally adopted by a researcher in studying his research
problem along with logic behind them .We also need to understand the assumption
underlying various techniques and procedures will be applicable to certain problems and
other will not. So it is necessary for us to design methodology for the problem as it differs
from problem. So research methodology is not only method research but also logic behind
the methods we use in context of our research study and explain why we are using a
particular method or technique and why we are not using others so that research results are
capable of being evaluated.
Marketing research is the systematic design, collection, analysis and reporting of data and
findings relevant to specific marketing situation facing the company. An effective
marketing research involves following five steps in a sequential manner.
⇒ Defining the research objective
⇒ Developing research plan
⇒ Collecting the information
⇒ Analyze the information
⇒ Present the findings

1. DEFINING RESEARCH OBJECTIVE

Objective is the main theme of in which is my job is based. Research is a good planning of
facilities and welfare measure of procedure to compete in the market. The objective of the

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project should be very precise; it should neither be very broad nor be very narrow.
For this research I defined the following objective:-
 To study the satisfaction level of employees with respect to their welfare in NTPC
Singrauli and to suggest measures to strengthen this regime.
 What are things still to be satisfy facilities to the employees of NTPC?

DEVELOPING RESEARCH PLAN

The research plan is the main body or you can call the blue print in which we carry the
research. The research plans consist of data sources, research approaches, research
instruments, sampling plan and contact methods.
1. DATA SOURCES:-

a. Primary Data:-
Primary data are the data gathered for the specific research project and are directly
taken from the very source of information.
I. Personal Interview with the Employees of NTPC
II. Responses of Employees through Questionnaire.
a. Secondary Data:-
Secondary data are the data, which already exists and were collected for some other
purpose or for similar previous studies. Secondary data were proved to be
instrumental in structuring the questions to be asked for collecting primary data.
I. Various books on Human resources.
II. Website of NTPC, www.ntpc.co.in
III. NTPC document and magazines.
IV. Journals
.
2. RESEARCH APPROACH:-

Primary data can be collected in several different ways these methods of collecting
primary data are called research approaches. Research approaches are of following types:-
 Observational research

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  Focus group research
 Survey research
 Experimental research.
 Behavioral data research
For this project the survey research method was adopted, and a survey was conducted in
which employees were interviewed to know how far employees are satisfied of NTPC.

3. RESEARCH INSTRUMENT:
The two main research instruments in collecting primary data are:
A. personnel Interview
B. Questionnaire
A) Personnel Interview:
It is one of the important sources to collect primary data. Through personnel interview
interviewer can ask question according to research requirement. Data which is collect by
personnel interview is more reliable than other sources.
B) Questionnaire:
Questionnaires consist of a set of questions presented to the respondent for their answer.
Because of its flexibility the questionnaire is by far the most common instrument used to
gather primary data. Questionnaire needs to be carefully developed and tested before they
are actually used on a large scale.
QUESTIONNAIRES ARE OF TWO TYPES:
a) Open ended questionnaire
It consists of open ended questions that allow the respondent to answer in their
own words. Such questionnaires revel more because they do not constraint respondent's
answers.
b) Closed ended questionnaire
This questionnaire consists of questions that pre-specified all the possible answers,
tabulation and interpretation of such Questionnaires are easier as compare to open ended
questionnaire.

Scale: 5- point scale.

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Sampling: Simple random sampling the one which ensures elimination of bias &
estimation of sampling errors. Here we have used summated (or likert- type scale) which
consists of a number of statements that expresses either a favorable or an unfavorable
attitude towards the given object to which the respondent is asked to react. The respondent
indicates his agreement or disagreement with each statement in the instrument. Each
response is given a numerical score, indicating its favorableness or unfavourableness, and
the score is totaled to measure the respondent’s attitude. In other words, the overall score
represents the respondent’s position on the continuum of favorable-unfavourableness
towards an issue.

Strongly
Strongl
Agree
Undecide
Disagree
y (3)
d(4)
(2)
disagree
Agree
(1) (1)
(5)

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4. SAMPLING PLAN

After deciding on research and research instrument the researcher must design a sampling
plan. This plan calls for three decisions.
a) Sample population
It is segment to Executive class and Non-executive class employees of NTPC.
b) Sampling frame
Since the manpower of NTPC Singrauli is 1600(approx) of different grades, so the
sample frame is obtained accordingly.
c) Sampling unit
The sample unit consists of all Executives and Non Executives of NTPC Singrauli.
d) Sample size
Large sample gives more reliable results than small samples. However it is not
necessary to sample the entire population or even a substantial portion to achieve
reliable result. After considering time constraint and cost effectiveness for the
project total 60 peoples are surveyed.

Place of Information:- NTPC Singrauli

.

SCOPE OF THE STUDY:

The present study on “Employee Welfare” has been conducted in ‘Singrauli Super
Thermal Power Project’ of ‘National Thermal Power Corporation Ltd.’. The work is
limited to the study of the scheme of “Employee Welfare” in achieving its desired
objectives in the project. Relevant data have been collected and analyzed and then broad
generalizations were made. The conclusions are based on the arguments that have been
derived from analysis of such data and the aim has been to consider the scheme in all its
essential manifestations.

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 To conduct any research adoption of a scientific method is a prerequisite. In
practice it is difficult to collect information from all the employees. So, the sample of
respondents was decided through stratified – random sampling. The sample size of 60
proportionately represents the different categories of employees viz. Executives,
supervisors, workmen etc.

*LIMITATIONS*

Even though NTPC Singrauli is doing a great work in today’s competitive world in the
public sector and holding its position in companies ranking; than also I personally found
some of the limitations while completing my training and project report from this
organization.

 The busy schedule of concerned executives who were guiding us in the making of
the project.

 Some of the times it was not very easy for me to get the exact and accurate
material for my project report.

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29
NTPC’s VISION

“A world class integrated power major,

powering India’s growth, with increasing
global presence”

NTPC’s MISSION

"Develop and provide reliable power,

Related products and services
At competitive prices, integrating

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Multiple energy sources with innovative and
Eco – friendly technologies and
Contribute to society"

CORE VALUES

➢Business Ethics
➢Customer Focus.
➢Organization Pride.
➢Mutual Respect and Trust.
➢Initiative and Speed.
➢Total Quality.

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 Corporate Mission
 Make available reliable and quality power in increasingly large quantities at
competitive prices and ensure timely realization of revenues.

 Adopt a broad based capacity portfolio including hydro power, LNG, nuclear
power and non-conventional and eco-friendly.

 Plan and speedily implement power projects using state-of-the-art technologies.

 Be an integrated utility by implementing strategic diversifications in area such as

power trading, distribution, transmission, coal mining, coal beneficiation etc.

 Develop a strong portfolio of profitable business in overseas markets including

technical services, generation assets etc.

 Lead fundamental and applied research for adoption of State-of-the-art

technologies, breakthrough efficiency improvements and new fuels.

 Lead developmental efforts in the Indian Power Sector including assisting state
utility reform, policy advocacy etc. Be a socially responsible corporate entity with
thrust on environmental protection, as utilization community development and
energy conservation.

 Continuously attract and develop competent and human resources to match world
standards.

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 Corporate Objective
 In pursuance of the vision and mission, the following are the corporate objectives
of NTPC:

 To realize the vision and mission, eight key corporate objectives has been
identified. These objectives would provide the link between the defined mission
and the functional strategies.

 Business portfolio growth:

 To further consolidate NTPC`s position as the leading thermal power generation

company in India and establish a presence in hydro power segment.

 The broad base the generation mix by evaluating conventional and non-
conventional sources of energy to ensure long run competitiveness and mitigate
fuel risks.

 To diversify across the power value chain in India by considering backward and
forward integration into area such as power trading, transmission, distribution, coal
mining, coal beneficiation etc.

 To develop a portfolio of generation assets in international markets.

 To establish a strong services branding in the domestic and international market.

 Customer focus:

 To faster a collaborative style of working with customers, growing to be a

preferred brand for supply of quality power.

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 To expand the relationship with exiting customers by offering a bouquet of
services in addition to supply of power. E.g. trading, energy-consulting,
distribution-consulting, management practices.

 To expand future customer portfolio through profitable diversification into

downstream businesses, Intel alias retail distribution and direct supply

 To ensure rapid commercial decision making, using customer specific information

with adequate concern for the interest of the customer.
 Agile Corporation:

 To ensure effectiveness in business decisions and responsiveness to change in the

business environment by :
 --Adopting a portfolio approach to new business development.
 --Continues and co-ordinate assessment of the business environment to identify
and respond to opportunities and threats.
 To develop a learning organization having knowledge-based competitive edge in
current and future businesses.

 To effectively leverage information technology to ensure speedy decision-making

across the organization.

 Performance Leadership:

 To continuously improve on project execution time and cost in order to sustain

long run competitiveness in generation.
 To operate& maintain NTPC stations at par with the best- run utilities in the world
with respect to availability, reliability, efficiency, productivity and costs.
 To effectively leverage information Technology to drive process efficiencies.
 To aim for performance excellence in the diversification businesses.
 To embed quality in all systems and processes

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 Human Resource Development:

 To enhance organizational performance by institutionalizing an objective and open

performance management system.
 To align individual and organizational needs and develop business leaders by
implementing a career development system.
 To enhance commitment of employee by recognizing and rewarding high
performance.
 To build and sustain learning organization of competent world class professionals.
 To institutionalize core values and create a culture of team- building,
empowerment, equity, innovation and openness which would motivate employees
and enable achievement of strategic objectives.

 Financial Soundness:

 To maintain and improve the financial soundness of NTPC by prudent

management of the financial resources.
 To continuously strive to reduce the cost of capital through prudent management
of deployed funds, leveraging opportunities in domestic and international financial
markets.
 To develop appropriate commercial policies and processes this would ensure
remunerative tariffs and minimize receivables.
 To continuously strive for reduction in cost of power generation by improving
operating practices.

 Sustainable Power Development:

 To contribute to sustainable power development by discharging corporate social

responsibilities.

35
 To lead the sector in the areas of resettlement and rehabilitation and environment
protection including effective ash-utilization, peripheral development and energy
conservation practice.
 To lead developmental efforts in the Indian power sector through efforts at policy
advocacy, assisting customers in reform, disseminating best practices in the
operations and management of power plants etc.

 Research and Development:

 To pioneer the adoption of reliable, efficient and cost- effective technologies by

carrying out fundamental and applied research in alternate fuels and technologies.
 To carry out research and development of breakthrough techniques in power plant
construction and operation that can lead to more efficient, reliable and
environment friendly operation of power plants in the country.
 To disseminate the technology to other players in the sector and the long run
generating revenue through proprietary technologies.

36
 The Company – An Overview

NTPC Limited is the largest power generating

company of India. A public sector company, it was
incorporated On 7 nov.1975 to accelerate power
development in the country as a wholly owned
company of the Government of India. At present,
Government of India holds 89.5% of the total equity
shares of the company and the balance 10.5% is held
by FIIs, Domestic Banks, Public and others. Within a span of 32 years, NTPC has
emerged as a truly national power company, with power generating facilities in all the
major regions of the country

NTPC is emerging as a diversified power major with presence in the entire value chain of
the power generation business. Apart from power generation, which is the mainstay of the
company, NTPC has already ventured into consultancy, power trading, ash utilization and
coal mining. NTPC ranked 317th in the 2009, Forbes Global 2000’ ranking of the World’s
biggest companies.

The total installed capacity of the company is 31’704MW {including JVs} with 15 coal
based and 7 gas based stations, located across the country. In addition under JVs, 3
stations are coal based and another station uses naptha / LNG as fuel. By 2017, the power
generation portfolio is expected to have a diversified fuel mix with coal based capacity of
53000 MW, 10000 MW through gas, 9000 MW through Hydro generation, about 2000
MW from nuclear sources and around 1000 MW from Renewable Energy Sources (RES).
NTPC has adopted a multi - pronged growth strategy which includes capacity addition
through green field project, expansion of existing stations, joint ventures, subsidiaries and
takeover of stations.

37
NTPC has been operating its plant at high efficiency levels. Although the company has
18.10% of the total national capacity it contributes 28.60% of total power generation due
to its focus on high efficiency.

In October 2004, NTPC launched its Initial Public Offering (IPO)

consisting of 5.25% as fresh issue and 5.25% as offer for sales by Government of India.
NTPC thus became a listed company in November 2004 with the government holding
89.5% of the equity share capital. The rest is held by Institutional Investors and the Public.
The issue was a resounding success. NTPC is among the largest five companies in India in
terms of market capitalization.

38
In NTPC, People before Load Factor is the mantra that guides all HR related policies.
NTPC has been awarded No.1, Best Workplace in India among large organization and the
best PUS for the year 2009, by the Great Places to Work Institute, India Chapter in
collaboration with The Economic Times.

The concept of Corporate Social Responsibility is deeply ingrained in NTPC's culture.

Through its expansive CSR initiatives, NTPC strives to develop mutual trust with the
communities that surround its power stations.

39
*PROFILE OF NATIONAL THERMAL POWER
CORPORATION LTD.*

*DATE OF INCORPORATION:

India’s Largest power company, NTPC was set up in 1975 to accelerate

power development in India.

*BUSINESS:

NTPC has already ventured into consultancy, power trading, ash utilization
and coal mining.

*POSITION IN WORLD.

NTPC ranked 317th in the ‘2009, Forbes Global 2000’ ranking of the World’s
biggest companies.

*SUBSIDIARIES OF NTPC.

NTPC is having 05 subsidiaries.

1. NTPC Vidut Vapar Nigam Ltd 100%

2. NTPC Hydro Ltd 100%.
3. NTPC Electric Supply Co. Ltd 100%.
4. Kanti Bijlee Utpadan Nigam Ltd 51%.
5. Bhartiya Railbejlee Company Ltd. 74%

40
 *HIERARCHY / ORGANISATION CHART *

*GOVERNING BODIES OF NTPC*

* Mr. R.S. SHARMA. - Chairman &Managing Director.

* Mr. CHANDAN ROY. - Director {Operation}.

* Mr. A.K. SINGHAL. - Director {Finance}.

* Mr. R.C SRIVASTAVA. - Director {HR}.

* Mr. I. J. KAPOOR. - Director {Commercial}.

* Mr. D. K. JAIN. - Director {Technical}.

* Mr. B.P. SINGH. - Director {Project}.

* Mr. P.K.SENGUPTA. - Director ECL; Director {Finance}.

* Mr. M.GOVINDA RAO. - Director {National Institute of

Public Finance & Policy; New
Delhi.}

41
* Mr. I.C.P. KESARI. - Government Nominee Director.

* Mr. R. JAIN. - Government Nominee Director in NTPC.

*SUBSIDIARIES OF NTPC*

42
 *NTPC JOINT VENTURES*

NTPC is having 17. Joint Ventures.

* GENERATION:-

1. Aravali Power Company Pvt. Ltd. 50%.

2. NTPC Tamil Nadu Energy Company Ltd. 50%.
3. Nabinagar Power Generating Company Ltd. 50%.
4. Meja Urja Nigam Ltd. 50%.
5. NTPC Sail Power Company Pvt. Ltd. 50%.
6. Ratnagiri Gas and Power Pvt. Ltd. 28.33%.
Bhartiyia Rail Bijlee 74%.

*SERVICES:-

1. Utility Powertech Ltd. 50%.

2. NTPC ALSTOM Power Services Pvt. Ltd. 50%.
3. National High Power Test Laboratory Pvt. Ltd. 25%.
4. Energy Efficiency Services 25%.

*EQUIPMENT MANUFACTURING:

1. NTPC BHEL Power Project Pvt. Ltd. 50%.

2. BF NTPC Energy System Ltd. 49%.
3. Transformers of Electrical Kerela {TELK}. 44.6%.

*COAL ACQUISITION:-
1. International Coal Venture Ltd. 14.28%.
2. NTPC SCCL Global Venture Pvt. 50%.

43
*POWER TRADING:-
1. PTC India Ltd. 5.28%.
2. National Power Exchange Ltd. 16.67%.

Installed Capacity
An Overview

No Of Plants Capacity MW
NTPC Owned
Coal 15 23395
Gas/Liquid Fuel 7 3955
Total 22 27350
Owned By JVs
Coal & Gas 4 2044
Total 26 29394

Regional Spread Of Generating Facilities

Region Coal Gas Total

Northern 7035 2312 9374
Western 5860 1293 7153
Southern 3600 350 3950
Eastern 6900 - 6900
JVs 564 1480 2044
Tatal 23959 5435 29394

44
 Project Profile
Coal Based Power Stations
Commissioned
Coal based State Capacity
(MW)
1. Singrauli Uttar Pradesh 2,000
2. Korba Chattisgarh 2,100
3. Ramagundam Andhra Pradesh 2,600
4. Farakka West Bengal 1,600
5. Vindhyachal Madhya Pradesh 3,260
6. Rihand Uttar Pradesh 2,000
7. Kahalgaon Bihar 1,840
8. NTCPP Uttar Pradesh 840
9. Talcher Kaniha Orissa 3,000
10. Unchahar Uttar Pradesh 1,050
11. Talcher Thermal Orissa 460
Andhra
12. Simhadri 1,000
Pradesh
13. Tanda Uttar Pradesh 440
14. Badarpur Delhi 705
15. Sipat Chattisgarh 500
Total (Coal) 23,395

Gas/Liq. Fuel Based Power Stations

Commissioned
Gas based State Capacity
(MW)
16
Anta Rajasthan 413
.

45
17
Auraiya Uttar Pradesh 652
.
18
Kawas Gujarat 645
.
19
Dadri Uttar Pradesh 817
.
20
Jhanor-Gandhar Gujarat 648
.
Rajiv Gandhi
21
CCPP Kerala 350
.
Kayamkulam
22
Faridabad Haryana 430
.
Total (Gas) 3,955

Power Plants With Joint Ventures

Commissione
Coal
State Fuel d Capacity
Based
(MW)
23 Durgap
West Bengal Coal 120
. ur
24 Rourkel
Orissa Coal 120
. a
25
Bhilai Chhattisgarh Coal 324
.
26
RGPPL Maharastra Naptha/LNG 1480
.
Total(JV) 2044
Grand Total (Coal + Gas + JV) 29,394

46
 New Capacities

The company has formulated a long term Corporate Plan

for 15 years upto 2017. The Corporate Plan seeks to
integrate the Company's vision, mission and strategies for
growth with the national plans and to provide the company
the cutting edge in the emerging competitive environment.
NTPC is targeting to become a 75,000 MW Plus company
by 2017.

Additional
Capacity Under
Coal / Hydro State Fuel
Implementation
(MW)
Kahalgaon
1. Stage II (Phase I) (Phase Bihar Coal 500
II)
1980
2. Sipat (Stage I) (Stage II) Chhattisgarh Coal
500
3. Barh Bihar Coal 1980
Bhilai (Exp. Power
4. Chhattisgarh Coal 500
Project-JV with SAIL)
5. Korba (Stage III) Chhattisgarh Coal 500
6. Farakka (Stage III) West Bengal Coal 500
Uttar
7. NCTPP (Stage II) Coal 980
Pradesh

47
 Andhra
8. Simhadri (Stage II) Coal 1000
Pradesh
Indira Gandhi STPP-JV
9. Haryana Coal 1500
with HPGCL & IPGCL
Vallur (Stage-I)(Phase-I)
10. Tamilnadu Coal 1000
- JV with TNEB
Nabinagar TPP- JV with
11. Bihar Coal 1000
Railways
12 Bongaigaon TPP Assam Coal 750
Himachal
13. Koldam (HEPP) Hydro 800
Pradesh
14. Loharinag Pala (HEPP) Uttarakhand Hydro 600
Tapovan Vishnugad
15. Uttarakhand Hydro 520
(HEPP)
16. Mauda* Maharashtra Coal 1000
17. Barh-II ** Bihar Coal 1320
Total (Coal + Hydro) 16,680

ASH Utilization

Ash utilization is one of the key concerns at NTPC. The Ash Utilization Division, set up
in 1991, strives to derive maximum usage from
the vast quantities of ash produced at its coal-
based stations. The division proactively
formulates policy, plans and programme for ash
utilization. It further monitors the progress in
these areas and works at developing new fields of
ash utilization.

The quality of ash produced conforms to the requirements of IS 3812. The fly ash
generated at NTPC stations is ideal for use in cement, concrete, concrete products, cellular
concrete, lightweight aggregates, bricks/blocks/tiles etc. This is attributed to its very low

48
loss on ignition value. To facilitate availability of dry ash to end-users all new units of
NTPC are provided with the facility of dry ash collection system. Partial dry ash
collection systems have also been set up at the existing stations where these facilities did
not exist earlier. Augmentation of these systems to 100% capacity is presently in progress.

As the emphasis on gainful utilization of ash grew, the usage over the years also
increased. From 0.3 million tonnes in 1991-1992, the level of utilization during 2006-07
stood at over 20.76 million tonnes.
The various channels of ash utilization currently include use by a number of Cement,
Asbestos-Cement products & Concrete manufacturing Industries, Land Development,
Roads & Embankments, Ash Dyke Raising, and Building Products. Area wise break-up of
utilization for the year 2008-09 is as under:

Area of Utilization Quantity (in Million Tons)

Land Development 7.51
Cement & Concrete 7.40
Roads/Embankments 1.76
Ash Dyke Raising 2.69
Bricks 0.15
Mine Filling 0.61
Others 0.64
Total 20.76

NTPC has adopted user friendly policy guidelines on ash utilization. These include actions
identified for:

49
i) Ash Collection & Storage System

ii) Facilities & Incentives to users

iii) Direct Department Activities

iv) Administrative & Financial aspects.

In order to motivate entrepreneurs to come forward with ash utilization schemes, NTPC
offers several facilities and incentives. These include free issue of all types of ash viz. Dry
Fly Ash / Pond Ash / Bottom Ash & infrastructure facilities, wherever feasible. Necessary
help and assistance is also offered to facilitate procurement of land, supply of electricity
etc. from Govt. Authorities. Necessary techno-managerial assistance is given wherever
considered necessary. Besides NTPC uses only ash based bricks & Portland pozzolana
cement (FAPPC) in most of its construction activities. FAPPC (as per IS 1489 Part-1) and
Fly Ash Bricks (as per IS 12894) have been included in our standard specifications.
Demonstration projects are taken up in area of Agriculture, Building materials, mine
filling etc.

MAJOR INITIATIVES TAKEN BY NTPC TOWARDS ASH UTILIZATION

NTPC continually strives to evolve innovative and diverse means of ash utilization to
further broaden the scope. Prominent among the methods devised so far are:

• Dry Flyash Extraction Systems

• Use in cement & concrete
• Use in Ash based products including setting up of
• 'Ash Technology Park'
• Land Development/Wasteland Development, Roads & Embankments, Raising
ash dykes'
• Mine filling / Stowing
• Agriculture

50
 Community Development

NTPC has been a committed and socially responsible corporate citizen since its inception
and formulated specific guidelines for the welfare of Project Affected persons (PAPs) and
community development in the neighborhood villages around its power stations as early as
1980s. It is one of the first in the corporate sector to formulate comprehensive resettlement
and rehabilitation policy for addressing the issue of PAPs.
The concept of Corporate Social Responsibility is deeply ingrained in NTPC.s culture.
NTPC’s mission in the area of CSR is to “Be a socially responsible corporate entity
with thrust on environment protection, ash utilization, community development, and
energy conservation”.
NTPC’s approach towards CSR, further articulated in the corporate objectives on
sustainable power development is as follows

“To contribute to
• sustainable power development by discharging corporate social
responsibilities.
• lead the sector in the areas of resettlement and rehabilitation and
environment protection including effective ash-utilization, peripheral
development and energy conservation practices.”

NTPC’s fresh impetus on Community Development is reflected through formulation of

CSR-CD Policy, July 04, establishing NTPC foundation as a trust and initiating scheme
for economic self reliance of physically challenged persons (PCP).
A member of Global Compact, a UN initiative launched by its Secretary General Mr Kofi
Annan. NTPC is committed to adhere to its ten principles in the areas of Human Rights,
Labour, Environment and Anti-corruption

51
 “SOCIAL ACCOUNTABILITY OF NTPC.
{SA- 8000} CERTIFIED COMPANY.”

ENVIRONMENT MANAGEMENT

Harmony between man and environment is

the essence of healthy life and growth.
Therefore, maintenance of ecological
balance and a pristine environment has been
of utmost importance to NTPC. It has been
taking various measures discussed below for
mitigation of environment pollution due to

52
power generation.

Environment policy & Environment Management system

Driven by its commitment for sustainable growth of power, NTPC has evolved a well
defined environment management policy and sound environment practices for minimising
environmental impact arising out of setting up of power plants and preserving the natural
ecology.

National Environment Policy:

At the national level, the Ministry of Environment and

Forests had prepared a draft Environment Policy (NEP)
and the Ministry of Power along with NTPC actively
participated in the deliberations of the draft NEP. The
NEP 2006 has since been approved by the Union Cabinet in May 2006.

NTPC Environment Policy:

While leading the nation’s power generation league, NTPC has remained committed to the
environment. It continues to take various pro- active measures for protection of the
environment and ecology around its project.
NTPC is the first among the power utilities in India to start Environment
Impact Assessment {EIA} studies and reinforce it with Periodic Environment Audits and
Reviews.

*Environment Policy and Management.

For NTPC, the journey extends much beyond generating power. Right from
inception, the company had a well defined environment policy.

*Ash Utilization
Ash utilization is one of the key concerns at NTPC. The Ash Utilization
Division set up in1991.

53
*Afforestation
Maintenance of ecological balance and a perfect environment has been of
utmost importance at NTPC.

As early as in November 1995, NTPC brought out a comprehensive document entitled

"NTPC Environment Policy and Environment Management System". Amongst the
guiding principles adopted in the document are company's proactive approach to
environment, optimum utilisation of equipment, adoption of latest technologies and
continual environment improvement. The policy also envisages efficient utilisation of
resources, thereby minimising waste, maximising ash utilisation and providing green belt
all around the plant for maintaining ecological balance.

Environment Management, Occupational Health and Safety Systems:

NTPC has actively gone for adoption of best international practices on environment,
occupational health and safety areas. The organization has pursued the Environmental
Management System (EMS) ISO 14001 and the Occupational Health and Safety
Assessment System OHSAS 18001 at its different establishments. As a result of pursuing
these practices, all NTPC power stations have been certified for ISO 14001 & OHSAS
18001 by reputed national and international Certifying Agencies.

Pollution Control System

While deciding the appropriate technology for its projects, NTPC integrates many
environmental provisions into the plant design. In order to ensure that NTPC comply with
all the stipulated environment norms, various state-of-the-art pollution control systems /
devices as discussed below have been installed to control air and water pollution.

Electrostatic Precipitators:

The ash left behind after combustion of coal is arrested in high efficiency Electrostatic

54
Precipitators (ESPs) and particulate emission is controlled well within the stipulated
norms. The ash collected in the ESPs is disposed to Ash Ponds in slurry form

Flue Gas Stacks:

Tall Flue Gas Stacks have been provided for wide dispersion of the gaseous emissions
(SOX, NOX etc) into the atmosphere.

Low-NOX Burners:

In gas based NTPC power stations, NOx emissions are controlled by provision of Low-
NOx Burners (dry or wet type) and in coal fired stations, by adopting best combustion
practices.
Neutralisation Pits:

Neutralisation pits have been provided in the Water Treatment Plant (WTP) for pH
correction of the effluents before discharge into Effluent Treatment Plant (ETP) for further
treatment and use.

Coal Settling Pits / Oil Settling Pits:

In these Pits, coal dust and oil are removed from the effluents emanating from the Coal
Handling Plant (CHP), coal yard and Fuel Oil Handling areas before discharge into ETP.

DE & DS Systems:

Dust Extraction (DE) and Dust Suppression (DS) systems have been installed in all coal
fired power stations in NTPC to contain and extract the fugitive dust released in the Coal
Handling Plant (CHP).

Cooling Towers:

55
Cooling Towers have been provided for cooling the hot Condenser cooling water in closed
cycle Condenser Cooling Water (CCW) Systems. This helps in reduction in thermal
pollution and conservation of fresh water.

Ash Dykes & Ash Disposal Systems:

Ash ponds have been provided at all coal based stations except Dadri where Dry Ash
Disposal System has been provided. Ash Ponds have been divided into lagoons and
provided with garlanding arrangements for change over of the ash slurry feed points for
even filling of the pond and for effective settlement of the ash particles.
Ash in slurry form is discharged into the lagoons where ash particles get settled from the
slurry and clear effluent water is discharged from the ash pond. The discharged effluents
conform to standards specified by CPCB and the same is regularly monitored.
At its Dadri Power Station, NTPC has set up a unique system for dry ash collection and
disposal facility with Ash Mound formation. This has been envisaged for the first time in
Asia which has resulted in progressive development of green belt besides far less
requirement of land and less water requirement as compared to the wet ash disposal
system.
Ash Water Recycling System:

Further, in a number of NTPC stations, as a proactive measure, Ash Water Recycling

System (AWRS) has been provided. In the AWRS, the effluent from ash pond is
circulated back to the station for further ash sluicing to the ash pond. This helps in savings
of fresh water requirements for transportation of ash from the plant.
The ash water recycling system has already been installed and is in operation at
Ramagundam, Simhadri, Rihand, Talcher Kaniha, Talcher Thermal, Kahalgaon, Korba
and Vindhyachal. The scheme has helped stations to save huge quantity of fresh water
required as make-up water for disposal of ash.

Dry Ash Extraction System (DAES):

56
Dry ash has much higher utilization potential in ash based products (such as bricks,
aerated autoclaved concrete blocks, concrete, Portland pozzolana cement, etc.). DAES has
been installed at Unchahar, Dadri, Simhadri, Ramagundam, Singrauli, Kahalgaon,
Farakka, Talcher Thermal, Korba,

Liquid Waste Treatment Plants & Management System:

The objective of industrial liquid effluent treatment plant (ETP) is to discharge lesser and
cleaner effluent from the power plants to meet environmental regulations. After primary
treatment at the source of their generation, the effluents are sent to the ETP for further
treatment. The composite liquid effluent treatment plant has been designed to treat all
liquid effluents which originate within the power station e.g. Water Treatment Plant
(WTP), Condensate Polishing Unit (CPU) effluent, Coal Handling Plant (CHP) effluent,
floor washings, service water drains etc. The scheme involves collection of various
effluents and their appropriate treatment centrally and re-circulation of the treated effluent
for various plant uses.

NTPC has implemented such systems in a number of its power stations such as
Ramagundam, Simhadri, Kayamkulam, Singrauli, Rihand, Vindhyachal, Korba, Jhanor
Gandhar, Faridabad, Farakka, Kahalgaon and Talcher Kaniha. These plants have helped to
control quality and quantity of the effluents discharged from the stations.

Sewage Treatment Plants & Facilities:

Sewage Treatment Plants (STPs) sewage treatment facilities have been provided at all
NTPC stations to take care of Sewage Effluent from Plant and township areas. In a
number of NTPC projects modern type STPs with Clarifloculators, Mechanical Agitators,
sludge drying beds, Gas Collection Chambers etc have been provided to improve the
effluent quality. The effluent quality is monitored regularly and treated effluent

57
conforming to the prescribed limit is discharged from the station. At several stations,
treated effluents of STPs are being used for horticulture purpose.

Environmental Institutional Set-up

Realizing the importance of protection of the environment with speedy development of the
power sector, the company has constituted different groups at project, regional and
Corporate Centre level to carry out specific environment related functions. The
Environment Management Group, Ash Utilisation Group and Centre for Power Efficiency
& Environment Protection (CENPEEP) function from the Corporate Centre and initiate
measures to mitigate the impact of power project implementation on the environment and
preserve ecology in the vicinity of the projects. Environment Management and Ash
Utilisation Groups established at each station, look after various environmental issues of
the individual station.

Environment Management During Operation Phase

NTPC's environment friendly approach to power has already begun to show results in
conservation of natural resources such as water and fuel (coal, oil & gas) as well as
control of environmental pollution. As already mentioned earlier, NTPC has chalked out a
set of well defined activities that are envisaged right from the project conceptualisation
stage so that during the entire life cycle of the power plant, NTPC is fully compliant with
various environment regulations and a pristine environment and ecological balance is
maintained in and around its power station and townships. Following is brief description
of some of the measures taken during the operation phase of the stations.
Performance enhancement and up-gradation measures are undertaken by the organisation
during the post operational stage of the stations. These activities have greatly helped to
minimise the impact on environment and preserve the ecology in and around its power
projects. These measures have been enumerated as follows.

58
Monitoring of Environmental Parameters:

A broad based Environment Monitoring Programme has been formulated and

implemented in NTPC. All pollutants discharged from the power plant such as stack
emission, ash pond effluent, main plant effluent, domestic effluent and Condenser Cooling
Water (CCW) effluent are monitored at the stipulated frequency at the source itself and at
the points of discharge. In addition to the above, ambient air, surface water and ground
water quality in and around NTPC plants are regularly monitored to assess any adverse
impacts as a result of operation of the power plant.

On-Line Data Base Management:

In order to have better control on pollution and to achieve effective environment

management in and around NTPC stations, it is imperative to have an on-line, reliable and
efficient environment information system on the plant operational and environmental
performance parameters at all three levels i.e generating Stations, Regional Headquarters
and Corporate Centre. In consideration of the above, a computerized programme, namely
"Paryavaran Monitoring System" - PMS, which could provide reliable storage, prompt
and accurate flow of information on environmental performance of Stations was
developed and installed in NTPC. This software facilitates direct transfer of environment
reports and other environment related information from stations to the Regional
Headquarters and Corporate Centre. The PMS has already been implemented at Corporate
Centre, the Regional Headquarters and most of the Stations.
This system has helped in achieving continuous improvement in NTPC’s environment
performance through improved monitoring and reporting system by using the trend
analysis and advanced data management techniques.

Environment Reviews:

To maintain constant vigil on environmental compliance, Environmental Reviews are

carried out at all operating stations and remedial measures have been taken wherever

59
necessary. As a feedback and follow-up of these Environmental Reviews, a number of
retrofit and up-gradation measures have been undertaken at different stations.
Such periodic Environmental Reviews and extensive monitoring of the facilities carried
out at all stations have helped in compliance with the environmental norms and timely
renewal of the Air and Water Consents.

Upgradation & Retrofitting of Pollution Control Systems:

In order to keep pace with the changing norms and ensure compliance with statutory
requirements in the field of pollution control, NTPC keeps an open mind for Renovation
and Modernisation (R & M) and Retrofitting and Upgradation of pollution monitoring and
control facilities in its existing stations. It is important to mention that such
modifications/retrofit programs not only helped in betterment of environment but also in
resource conservation.
High efficiency Electro-Static Precipitators (ESPs) of the order of 99.5% and above have
been provided at NTPC stations for control of stack particulate emissions. However, the
ESPs of a number of stations were built prior to the promulgation of the Environment
(Protection) Act, 1986 and notification of emission control standards under this Act.
Remedial measures have already been taken up and implemented to improve the
efficiency of the existing ESPs at various NTPC stations. ESP performance enhancement
programme by adopting advanced micro-processor based Electrostatic Precipitator
Management System (EPMS) was installed at its power stations at Singrauli,
Ramagundam, Korba, Farakka, Rihand, Vindhyachal and Unchahar. Additional ESPs
were retrofitted in the older power stations, namely at Badarpur and Talcher Thermal. As
a result of the above retrofits, the emission of Suspended Particulate Matter (SPM) has
been brought down appreciably at the above stations and is maintained within the present
statutory limit of 150 mg/Nm3. In new projects, the ESPs have been designed for a
maximum permissible outlet dust emission of 50 mg/Nm3 to meet the likely stringent
emission norms in the near future.

60
Resources Conservation

With better awareness and appreciation towards ecology and environment, the
organization is continually looking for innovative and cost effective solutions to conserve
natural resources and reduce wastes. Some of the measures include:
• Reduction in land requirements for main plant and ash disposal areas in newer
units.
• Capacity addition in old plants, within existing land.
• Reduction in water requirement for main plant and ash disposal areas through
recycle and reuse of water.
• Efficient use of Fuel (Coal, Natural gas and Fuel oil) and
• Reduction in fuel requirement through more efficient combustion and adoption of
state-of-the-art technologies such as super critical boilers

Waste Management

Various types of wastes such as Municilal or domestic wastes, hazardous wastes, Bio-
Medical wastes get generated in power plant areas, plant hospital and the townships of
projects. The wastes generated are a number of solid and hazardous wastes like used oils
& waste oils, grease, lead acid batteries, other lead bearing wastes (such as garkets etc.),
oil & clarifier sludge, used resin, used photo-chemicals, asbestos packing, e-waste, metal
scrap, C&I wastes, electricial scrap, empty cylinders (refillable), paper, rubber products,
canteen (bio-degradable) wastes, buidling material wastes, silica gel, glass wool, fused
lamps & tubes, fire resistant fluids etc. These wastes fall either under hazardous wastes
category or non-hazardous wastes category as per classification given in Government of
India’s notification on Hazardous Wastes (Management and Handling) Rules 1989 (as
amended on 06.01.2000 & 20.05.2003). Handling and manegement of these wastes in
NTPC stations have been discussed below.

61
Municipal Waste Management:

Domestic or municipal waste is generated in households at townships. This waste is

seggregated into bio-degradable and non-biodegradable wastes at source itself in different
coloured containers and thereafter the two types are disposed separately. Bio-degradable
waste is spread uniformly in identified low lying areas and thereafter it is covered with
soil for use later as manure after composting. The seggregated non bio-degradable waste is
disposed off separately in other identified low lying areas and is spread out uniformly.

Hazardous Waste Management:

NTPC being a proactive organization, the handling and disposal of hazardous wastes are
done as per the Hazardous Wastes (Management & Handling) Rules 1989 (as amended in
2003) guidelines issued by Government of India for the treatment, storage and disposal of
hazardous wastes. Scientific study on management and handling of hazardous wastes was
carried out at a few NTPC stations to adopt the best practices so that there is a complete
compliance with statutory requirements. In NTPC sataione, the Hazardous Wastes
(Recyclable) are sold / auctioned to registered recyclers / refiners. The other hazardous
wastes such as the activated carbon resins, used drums (hazardous) chromium (Cr-III
electrolytes, used petro-chemicals, asbestos packings, used torch batteries, ribbon, toners /
cartridges, mixed wastes (waste oil, water & cotton) filters, earth contaminated with
synthetic oil (FQF) glass used & sodium silicate, lamps & tubes etc. fall under the
category of Hazardous Wastes (Non-Recyalable). These wastes are small in quantity and
are stored in properly identified locations. As per the notification, hazardous wastes (non-
recyalable) are to be sent to State Pollution Control Board (SPCB) approved common
treatment storage and disposal facility (TSDF).

Bio-Medical Waste Management:

Hospital (or Bio-medical) wastes get generated from hospitals and they include urine
bags, human anatomical wastes, plaster of paris waste, empty plastic bottles of water &
glucose, blood & chemical mixed cotton, blood & urines tubes etc. these wastes are

62
segregated and are placed in buckets of different colours as per the notification for Bio-
Medical Waste (Management & Handling) Rules. The seggregated bio-medical wastes are
either disposed through the SPCB approved agency or they are treated in autoclaves
before disposal into bio-medical waste disposal pits. The treated bio-medical waste is
spread uniformly and covered with 10 cm thick soil in bio-medical waste disposal pits.

Land Use / Bio-diversity

As a policy, NTPC lays special emphasis on land use and Bio-diversity by way of
development of green belts, energy plantations, reclmation of abandoned Ash Ponds and
EIA and ecological monitoring in the project areas and its surroundings.

Reclamation of Abandoned Ash ponds:

The reclamation of abandoned ash pond sites is a challenging task. NTPC has reclaimed
temporary ash disposal areas at some of its projects namely Ramagundam, Talcher
Thermal, Rihand, Singrauli and Unchahar through plantation and converted these sites
into lush green environments. Extensive plantations have also been undertaken on dry ash
mound at NTPC-Dadri. It is planned to reclaim all the abandoned ash disposal areas by
plantation.

Green Belts, Afforestation & Energy Plantations:

What’s more, in a concerted bid to counter the growing ecological threat, NTPC is
undertaking afforestation programmes covering vast areas of land in and around its
projects. Appropriate afforestation programmes for plant, township and green belt areas of
the project have been implemented at all projects.
In order to enhance green cover in the areas around our projects, as a responsible
corporate citizen, NTPC till date has planted more than 18 million trees at its projects
throughout the country. The afforestation has not only contributed to the aesthetics but
also has been serving as a 'sink' for the pollutants released from the station and thereby
protecting the quality of ecology and environment in and around the projects. Thrust has

63
also been given to bio-diesel plantation and around 4.8 lakh energy plants including
Pongamia and Jatropha have already been planted. A pilot project for extraction of seeds
from these bio-diesel plants has also been set up.

Ecological Monitoring & Scientific Studies

NTPC has been a leader in the industrial sector of India in undertaking scientific studies
related to thermal power generation. NTPC has pioneered several scientific studies in
collaboration with national/ international institutions to develop an environmental
databank e.g. Detailed Geohydrological Studies to understand the impact of ash pond
leachate on ground water and Ecological Impacts Monitoring through Remote Sensing
Data have been carried out at its operating stations as discussed below.

Environment Impact Asssement Studies:

Environmental Impact Assessment (EIA) Studies are inevitably undertaken to evaluate

potential negative impacts as well as to formulate Environmental Management Plans to
overcome the identified impacts. Based on the recommendations of Environmental Impact
Assessment Study and Environmental Management Plan (EMP) and the conditions
stipulated in the clearances from Ministry of Environment and Forests and State Pollution
Control Boards.
These studies consists of impact assessment in the area of the land use, water use, socio-
economic aspects, soil, hydrology, water quality, meteorology, air quality, terrestrial and
aquatic ecology and noise. These studies are conducted before starting the construction as
well as after operation of the plant and gives comprehensive status of the environment as
existed before construction as well as in the post operational stages of the project.
The EIA involves stage-by-stage evaluation of various parameters which affect the
environment. Based on EIA study, wherever required, specific scientific studies are also
conducted to scientifically assess the likely impact of the pollutants on the sensitive flora

64
and fauna in the surroundings, as also, to take preventive and mitigatory measures,
wherever required.
Apart from project specific EIA studies, Regional Environmental Assessment studies have
been conducted for Integrated Development of Singrauli, Korba and Ramagundam areas.
Such studies are of first of their kind in India and probably very few such studies have
been undertaken in other countries.

Socio-economic Studies:

Detailed socio-economic studies are undertaken to establish the socio-economic status of

project affected persons and rehabilitation and resettlement plans are drawn in
consultation with the state government. Rehabilitation and resettlement options include
land for land (subject to availability), limited jobs with NTPC and contractors and self
employment schemes. In addition, NTPC also undertakes community development
activities in the surrounding villages.

Ecological Monitoring Programme:

NTPC has undertaken a comprehensive Ecological Monitoring Programme through

Satellite Imagery Studies covering an area of about 25 Kms radius around some of its
major plants. The studies have been conducted through National Remote Sensing Agency
(NRSA), Hyderabad at its power stations at Ramagundam, Farakka, Korba, Vindhyachal,
Rihand and Singrauli. These studies have revealed significant environmental gains in the
vicinity areas of the project as a result of pursuing sound environment management
practices. Some of these important gains which have been noticed are increase in dense
forest area, increase in agriculture area, increase in average rainfall, decrease in waste land
etc. In general, the studies, as such, have revealed that there is no significant adverse
impact on the ecology due to the project activities in any of these stations. Such studies
conducted from time to time around a power project have established comprehensive
environment status at various post operational stages of the project.

Geo-hydrological Studies:

65
NTPC has conducted several geohydrological studies of the ash disposal areas at its
projects (Singrauli, Rihand, Vindhyachal, Korba, Farakka and Talcher) through reputed
institutions like Indian Institutes of Technology, Roorkee; Indian Institutes of Technology,
Mumbai, Centre for Studies on Man and Environment, Calcutta. All these studies
conclude that the leaching of heavy metals from ash occurs only under pH 4 or below. In
practice, the pH of the ash water is either neutral or alkaline (7 or above) and hence the
leaching of heavy metals is highly unlikely.

Use of Waste Products & Services -Ash Utilization

Ash is the main solid waste which is put into use for various products and services. NTPC
has adopted user friendly policy guidelines on ash utilization.
In order to motivate entrepreneurs to come forward with ash utilization schemes, NTPC
offers several facilities and incentives. These include free issue of all types of ash viz. Dry
Fly Ash / Pond Ash / Bottom Ash and infrastructure facilities, wherever feasible.
Necessary help and assistance is also offered to facilitate procurement of land, supply of
electricity etc from Government Authorities. Necessary techno-managerial assistance is
given wherever considered necessary. Besides, NTPC uses only ash based bricks and Fly
Ash portland pozzolana cement (FAPPC) in most of its construction activities.
Demonstration projects are taken up in areas of Agriculture, Building materials, Mine
filling etc. The utilisation of ash and ash based products is progressively increasing as a
result of the concrete efforts of these groups.

Advanced / Eco-friendly Technologies

NTPC has gained expertise in operation and

management of 200 MW and 500 MW Units installed

66
at different Stations all over the country and is looking ahead for higher capacity Unit
sizes with super critical steam parameters for higher efficiencies and for associated
environmental gains. At Sipat, higher capacity Units of size of 660 MW and advanced
Steam Generators employing super critical steam parameters have already been
implemented as a green field project.
Higher efficiency Combined Cycle Gas Power Plants are already under operation at all
gas-based power projects in NTPC. Advanced clean coal technologies such as Integrated
Gasification Combined Cycle (IGCC) have higher efficiencies of the order of 45% as
compared to about 38% for conventional plants. NTPC has initiated a techno-economic
study under USDOE / USAID for setting up a commercial scale demonstration power
plant by using IGCC technology. These plants can use low grade coals and have higher
efficiency as compared to conventional plants.
With the massive expansion of power generation, there is also growing awareness among
all concerned to keep the pollution under control and preserve the health and quality of the
natural environment in the vicinity of the power stations. NTPC is committed to provide
affordable and sustainable power in increasingly larger quantity. NTPC is conscious of its
role in the national endeavour of mitigating energy poverty, heralding economic
prosperity and thereby contributing towards India’s emergence as a major global
economy.

AWARDS

NTPC has a glorious record of excellence in every field of its activities ever
since its inception in the 1975. Leading the country’s power sector with a
vision to become a 75’000 MW company by 2017, we take pride in our
people and their performance which has been acknowledge time and again at
various national and international fora.
67
*Environment Awards:

“Golden Peacock Environment Management Award -2008.”

*Safety Awards:

“Golden Peacock Award for Occupational Health and Safety Award -2008”

*Performance Awards:

“International Project Management Award -2008”

*Corporate Governance Awards:

“Golden Peacock Award for Excellence in Corporate Governance Institute of

Directors.”

*Company Rankings:

“Business Standard Award – Star Company.”

*EMPOWERING PEOPLE*
Education
"Money invested in the promotion of learning gives a multiple return to the people even
as a seed sown in good soil returns a luxurious crop."

NTPC has marked 15-20% of its CSR-CD budget for education to individual stations.
Among the various activities on education are:

• Facilitating primary education through adopting schools and introducing

programmes to boost its universalisation

68
 • Promotion of rural culture and sports; Adult Education Centres; programmes of
education for girls

• Provision of education aids and equipments, scholarships and sponsorship

NTPC's deep commitment to provide quality education systems and co-curricular
activities to children of its employees and from neighbouring areas is reflected in the 48
schools being currently run in NTPC power projects benefiting about 40,000 students.
These schools are managed by premier academic societies like the DPS Society, the DAV
Society, the Chinmaya Mission Trust, St. Joseph's Society and the Kendriya Vidyalaya
Sangathan, among others. Apart from providing infrastructural and financial support
wherever required, NTPC also provides requisite support to ensure availaibility of
qualified teachers and quality annual educational plans for each and every institution.

Coaching Classes

NTPC also provides a 50% subsidy for organising coaching classes in power project
townships, for students who wish to pursue higher studies in engineering and medicine..

Training to Principals and Teachers

To make education more efficient, effective and enjoyable NTPC conducts regular
training programmes for teachers in order to upgrade their teaching and technical skills.
Apart from this, workshops are also organised for principals through Indian Institute of
Management, Ahmedabad - India's premier business school. Overall excellence in these
schools is ensured through improved educational standards, innovative extra-curricular
activities, value education and implementing professional management systems.

Extra-Curricular Activities
NTPC also takes initiative to propagate overall personality development of students by
organising quiz competitions for the children at project, regional and national levels,
through Medha Pratiyogita, theatre workshops through reputed institutes like NSD and
SPIC MACAY, Scouts and Guides training, sports activities for children in the townships
and coaching camps for various sports events. The children are encouraged to actively

69
participate in cultural meets to discover their creative potential. Students are also
encouraged to become ‘News Readers’ for the monthly video magazines of project
townships. Besides this educational films obtained from Children’s Film Society (CFSI)
are regularly screened over the cable TV network in townships.

Adult Education
Introduced with a view to meet NTPC’s social initiatives towards propagation of adult
education, the company aims at providing functional adult literacy with a view to endow
the illiterate with skills for self directed learning.

Distributed Generation (DG) Programmes for Rural Electrification.

NTPC Foundation is also providing grants for setting up of Distributed Generation
Projects for preparation of feasibility report, DPR, Insurance, Energy Plantation and for
meeting funding gap limited to 30% of the approved project cost.

70
 INTRODUCTION

OF

SSTPS
(SINGRAULI SUPER THERMAL POWER STATION)

71
 SINGRAULI VISION

“As the flagship station of NTPC, to be

one of the top five Thermal Power
Stations of the country, to contribute
towards realizing the vision & mission
of this great company”

72
 SSTPS – AN OVERVIEW
NTPC/Singrauli, the flagship station of NTPC is situated in Sonebhadra District of Uttar-
Pradesh. NTPC had not only shown new heights in the project implementation but also it
is consistently performing excellently well and setting new bench mark in the field of
power generation. It has five Units of 200MW and two units of 500MW.Condenser
cooling system of all units is open system. It takes water from Govind Vallabh Pant
Reservoir and releases in the same reservoir after a distance of around 10KM through
open canal. NTPC Singrauli has it own MGR {Merry Go Round} system for
transportation of coal from NCL Jayant and Bina mines.

*Beneficiary States :-{ UP, Haryana, Delhi, Rajasthan, Punjab, J&K, HP

and Uttaranchal, Chandigarh }.

73
Start up power can be taken from Rihand hydle or from NTPC, Vindhyachal
{Western grid}.The first unit of the station was commissioned in 1982 and
the last one in 1987.

NTPC has achieved and won accolades in its historic journey from 1975
onwards. The first site office was
Opened in July 1977.The main plant order for the first phase {3x200MW} was placed in
February 1978.

The “Can do it spirit” of NTPC team, praised by Hon’ble Prime Minister on the occasion
of the foundation stone laying ceremony of Rajiv Gandhi Combined Cycle Power Project
in the February 2005, was in fact born nurtured in Singrauli during late 1970s and
early1980s. Today NTPC is a 26,404MW Company and we are planning to become
50,000MW Plus Company by 2012 and 75,000MW Plus Company by 2017.

The systematic approach, sincerity, dedication and team-work continually displayed at

the station. Never ending quest for excellence has been the hallmark of Singrauli since
inception.

*Coal Based Power Station:-

[ Singraulli | Korba | Ramagundam | Farakka | Vindhyachal | Rihand |
Kahalgaon | NTCPP | Talcher Kaniha | Unchahar | Talcher Thermal |
Simhadri | Tanda | Badarpur | Sipat ]

* Gas/Liq. Fuel Based Power Stations:-

[ Anta | Auraiya | Kawas | Dadri | Jhanor-Gandhar | Rajiv Gandhi CCPP
Kayamkulam ]

*Power Plants with Joint Ventures:-

[ Faridabad | Durgapur | Rourkela | Bhilai | RGPPL ]

74
*AWARDS TO NTPC SINGRAULI*:

NTPC, Singrauli is not only known for its best practices but it has also excelled in the
field of availability, PLF, Heat Rate, APC,DM makeup etc. It has earned many laurels
over the years and in the course, has bagged “Prime Minister’s Shram Veer, Shram Ratna
Award, Govt. of India Meritorious Productivity Award, Excellence in Project
Implementation Award, Vishwakarma Rashtriya Puraskar, British Council Safety Award,
Rajive Gandhi Memorial Award, CII-EXIM business excellence awards and many more
in the past

*PROFILE OF NTPC SINGRAULI*:

DATE OF INCORPORATION:

The first site office was opened in July 1977.

The main plant order for the first phase {3x200MW} was placed in February 1978.

CORPORATE STATUS:

The first unit of the station was commissioned in 1982 and the last one in 1987. Since than
NTPC, Singrauli is serving the nation day and night.

BUSINESS:

Electricity generated from this plant goes to northern grid {UP, Harayana, Delhi,
Rajasthan, Punjab, J&K, HP and Uttaranchal }.

SINGRAULI AT A GLANCE
75
Address: P.O. Shaktinagar-231 222, Dist. Sonebhadra, Uttar
Pradesh
Telephone: (STD-05446) – 232441
Fax: 232432
Email
Approved Capacity 2000 MW
Installed Capacity 2000 MW
Location Sonebhadra, Uttar Pradesh
Coal Source Jayant/Bina Mines
Water Source Rihand Reservoir
Uttar Pradesh, Uttranchal ,Rajasthan, Punjab,
Beneficiary States Haryana, Delhi and Jammu & Kashmir, Himachal
Pradesh, Chandigarh
Approved Investment Rs. 1190.69 Crore
Stage - I: 5x 200 MW
Unit Sizes
Stage -II: 2x 500 MW
Unit -I 200 MW February 1982
Unit -II 200 MW November 1982
Unit -III 200 MW March 1983
Units Commissioned Unit -IV 200 MW November 1983
Unit -V 200 MW February 1984
Unit -VI 500 MW December 1986
Unit -VII 500 MW November 1987
IDA
International Assistance
KFW

1- Project : SINGRAULI SUPER THERMAL POWER

STATION (2000MW)

2- Location
- Sub-Divisional Office
- District & State
- Nearest major road head
- Nearest Helipad
: Delhi
: Sonebhadra (U.P.)
: Shaktinagar & Renukoot.
: Shaktinagar (U.P.)

76
 - Nearest Airport ; Singrauli (M.P.)

4- Associated Transmission System:-

Stage –I (600MW): Singrauli – Obra, Kms 57 (Approx)
Singrauli – Kanpur, Kms 455(Approx)
Stage-II(1400MW): Singrauli- Lucknow, Kms 405 (Approx)
Muradabad-Muradabad Kms332 (Approx)
Muradabad-Muradnagar Kms132 (Approx)
Muradnagar-Panipat Kms87 (Approx)
Singrauli – Kanpur Kms 422 (Approx)
Kanpur- Agra- Jaipur Kms 499 (Approx)
Total Kms 2389

5- Approval Date: Stage - I (600MW) December’76

Stage - II (1400MW) July’79
Associated Transmission line system- January’78 (Stage – I)
January’81 (Stage - II)
Government approval for 2000MW obtain on 08/01 /1987

7- Coal/ Gas source :Jayant Mine and Singrauli

Coal fields.

8- Cooling water :Rihand Reservior (200 cusecs

Consumptive water) once through
Cooling system.

9- External Financing: Stage-I Stage-II

World Bank US$ 150 US$ 300

10- Allocation of power:

UP SEB :850MW Tariff – 35.50

77
 Rajsthan SEB :300MW Gen. Station 35.50p/Kwh
Panjab SEB :200MW (base tariff Fuel price
Hariyana SEB :200MW Adjustment, 7.43p/Kwh
For TL system)
Delhi ESU :150MW Gen.Cost 29.0p/Kwh
Unallocated SEB :300MW

11-Commissioning Date : (Actual/ Anticipated)

Unit- 1 (200MW) - Feb. 82 Actual: Singrauli –Obra, March 82
Unit- 2 (200MW) - Nov.82 Actual: Singrauli- Kanpur-I, Nov.82
Unit- 3 (200MW) - March83 Actual; Singrauli- Lucknow, Feb. 86
Unit- 4 (200MW) - Nov. 83 Actual: Lucknow- Muradabad, May 86
Unit- 5 (200MW) - Feb. 84 Actual: Muradabad- muradnagar, May 86
Unit- 6 (500MW) - Dec. 86 Actual: Muradnagar- Panipat, Nov. 84
Unit- 7 (500MW) - Nov.87 Actual: Singrauli- Kanpur-II, March 87
: Kanpur- Agra- Jaipur, Nov. 86

12- Water pollution clearance: Consent order for air and water pollution obtained:
Renewal for’89 under progress.

78
 Milestones of SSTPS

Start of Piling Feb. 1978

Start of Boiler Erection Nov. 1978
Synchronization of Unit #1 Feb. 1982
Start of First 500MW Boiler Erection Aug. 1983
Completion of Stage I ( 5 X 200MW) Feb. 1984
Synchronization of first 500MW Unit Dec 1986
Completion of Stage II (2 X 500MW) Nov 1987

ORGANISATIONAL CHART
79
 OF

SSTPS

AGM(HR)
LAW
B.N. Chakraborty
Exec. Secretary

EB, ED, IE ABHILASH

TA ES, EW, ER

EDC
K.S
N.N. Ruma De R.N. S.S. Das
Sharma Sahay PR,
Sinha Manager
Manager Manager CSR,HINDI
Sr. (HR)
Manage (HR) (HR)
r (EDC )
ED, IE R.K. Ghosh
EDC Dy. Manager
S.Shome, TA ES, EW (PR)
D.P. Sr.Officer Adesh K.
Aditya, Ekta Sahu,
(HR) S.K. Joshi, N. Shome, Pandey
CSR, Hindi
Manager Officer Asst. Sr.Officer Asst.
(EDC)
EB (HR) Officer (HR) Officer
Vikas Sumita Roy (HR) Rama (Hindi/CS
Paranjape Officer Shukla,
, Sr. (HR) Asst. Officer
Engineer (HR)
(EDC)

80
HUMAN RESOURCES

IN

NTPC

81
 “*HUMAN RESOURCE MANAGEMENT*”

“Human Resource Management is concerned with the most effective use of people to
achieve organizational and individual goals. It is a way of managing people at work, so
that they give their best to the organization.”
- Invancevich and Glueck.

“Human Resource Management is that part of management progress which is primarily

concerned with the human constituents of the organization.”
- F.E.L. Brech.

Human Resource Management is a process of bringing people and organization together

so that the goal of each are met. It is that part of management process which is concerned
with the management of human resource in an organization. It tries to secure the best from
people by winning their wholehearted cooperation. In short, it may be defined as the art of
procuring, developing and maintaining competent workforce to achieve the goal of an
organization in an effective and efficient manner.

EVOLUTION OF HRM:-

82
The concept of HRM emerged in the mid 1980s against the background of the work of
famous writers on management, like Pascal and Athos {1981} and Peter and Waterman
{1982}, who produced list of the attributes that they claimed characterized successful
companies.
The purpose of HRM is to ensure that the organization is
able to achieve success through people. Human resource management encompasses those
activities designed to provide, motivate and coordinate the human resources of the
organization. In fact government report shows that approximately 73% of national income
is used to compensate its employees.
Human resource management is a modern term for what has traditionally been referred to
as personnel administration or personnel management.

*CHALLENGES FACED BY HRM*

Changes in the socio- economic and political conditions are bound to bring about changes
in the environment within the organization. The personnel managers of today may find
themselves obsolete because of the rapidly changing business environment, and therefore
they should constantly update their knowledge and skills by looking at the organization’s
need and objectives. Some of the important challenges are:-

*Vision Penetration:

Evolving the right vision is an entrepreneurial or top mgmt. function, but its utility
increases immensely if it percolates, and is understood and accepted down the line.

*Changes in legal environment:

To meet with the increasing changes in the legal environment, necessary adjustments will
have to be made so that greater utilization of human resources can be achieved.

*Technological Advances:

83
In the wake of technological advances new jobs will be created and many old jobs will
become redundant.

*Computerized Information System:

It will play a revolutionary role in managerial decision making. It will also have an
increasing impact in coordination and at strategic level.

*Satisfaction of high level needs:

The workers are becoming much aware of their higher level needs. This awareness is
likely to intensify further in the future workforce. Therefore managers would be required
to evolve appropriate techniques of motivating the workers getting work from them.

*THREE DIMENSIONS OF HRM*

According to the National Institute of Human Resource Management {NIPM} the three
dimensions of Personnel Management include:

84
Human Resource Management {HRM} is a management function that helps manager
plan, recruit, select, train, develop, remunerate and maintain members for an organization.
HRM is the latest nomenclature used to denote personnel management {PM}.

The HR/ Personnel manager must be fair and firm, tactful and resourceful, sympathetic
and considerate, knowledgeable about labour laws, have a broad social outlook, and have
competence and confident.

*HR VISION OF NTPC*

“To enable our people to be a family of committed world class professionals
making NTPC a leading organization.”

Human Resources
'People before PLF (Plant Load Factor)' is the guiding philosophy behind the entire gamut
of HR policies at NTPC. We are strongly committed to the development and growth of all
our employees as individuals and not just as employees. We currently employ
approximately 24500 people at NTPC.

Competence building, Commitment building, Culture building and Systems building are
the four building blocks on which our HR systems are based.

85
 HUMAN RESOURCE DEPARTMENT OF SSTPS

The HR department of SSTPS has 10 sections that are

Employee Relation, Employee Services, Employee Development, Personal Relation,
Employee Benefit, Employee Development Centre, Corporate Social Responsibility,
Hindi Cell, Township Administration and Law.

 Employee Relation Section- This section of HR sees and supervises activities

pertaining to unions, associations and amicable employee relation scenario. It also
coordinates the various participative forums in the plant. This section also covers
various labors laws and statutory provisions under the law of land. This section
also coordinates the C.I.S.F and plant security.

 Employee Services section- this section of HR sees through proper dispersement

of intramural and extramural welfare that is Vanita Samaj, Bal Bhawan, it also
sees various school and colleges of Shaktinagar.

86
 Employee Development- This section of HR sees through the performance
management system, the manpower development pattern through industrial
engineering. It also coordinates the promotional activity of both executive and
non-executive through various HR initiatives taken for the integrated development
of NTPC employees.

 Employee Benefit- This section of HR takes care of various employee benefit

aspects such as loan, advances, reimbursement etc.

 Personal Relation- This section takes care of media management, the print/
electronic media in SSTPS.

 Employee Development Centre- The EDC takes care of training and

development aspects of employees that covers employee induction training,
training for career development and growth, training for skill up gradation.

 Hindi Cell- The rashtrabhasha cell of HR constantly endeavors and works for the
enhancement of reading and writing of employees. It constant works to motivate
employee to day to day official works in Hindi as per as possible.

 Corporate Social Responsibility- This section HR takes care of CSR initiatives

taken by NTPC in the vicinity of adjoining villages of project that is arranging
health camp, giving various amenities to school of adjoining villages or making
arrangement of drinking water in the adjoining villages of project and providing
sustainable employment opportunities to project effected people.

 Township Administration- This section of HR takes care of quarter allotment to

employees, the township security, the administration of shopping complex and
vigilance over the landed properties of NTPC in the area.

87
  HR Law- This section of HR takes care of the judicial aspects starting from labor
laws in the courts of NTPC, legal voting of contracts and various documents that
are used in various HR activities.

*OBSERVATION*

Being as a trainee in one of the best public organization “National Thermal Power
Corporation, {NTPC}”; I found that company’s main target and motto is to maintain its
policy, improvement in the system function by providing the utmost atmosphere of safety
and security of the lives and good.

 The ‘positive attitude’, ‘team spirit’ and ‘Can do it spirit’ of NTPC and employees
of NTPC has made them to hold and stand in its position and lead in the nation.

 NTPC is an environmental friendly company; which is having abundant plantation

and greenery.

 NTPC is a leading company of India and performing great role in fulfilling our
country’s energy needs.

88
89
ANALYSIS OF THE SURVEY

90
The responses emanated from the survey gives us following findings

1 satisfaction of employees on recreation of employee by NTPC

63.33% of employees among total population are satisfied on recreation of employes

provided by NTPC and feel no need of any modification.

Executives
60.00% of executive population survey was the opinion that the recreation provided by
NTPC and serves their purpose well.

EXECUTIV
E
STRONGLY
DISAGREE 0
DISAGREE 5
NEITHER AGREE NOR
DISAGREE 3
91
* CONCLUSION*

92
NTPC, India’s largest Power Company with an installed capacity 30644 MW is presently
operating 15 coal based and 07 gas based power stations and 04 joint ventures. NTPC
contributes nearly one third of the country’s entire power generation during 2008-09 and
plans to become a 75’000 MW power company by 2017.While ample opportunities to
grow, NTPC has been ranked as one of the great place of work in India by independent
surveys.

 NTPC Singrauli performs all his social responsibilities very efficiently.

 The job satisfaction level of employees is in its satisfactory level. . It never lags
behind in putting the optimum input through various means to motivate the
employees for the maximum and best output.

 NTPC is well aware about its social and environmental responsibilities.

 The findings show that the employees are quite satisfied with the policies, rules
& regulations of NTPC.

 The compensation and the welfare dimension of NTPC is at a higher acceptability

position amongst the employees

93
 *SUGGESTIONS*
Although NTPC Singrauli is always committed towards their employees and their families
but then also I would like to give some of the suggestions.

 It is must and necessary that there should be proper coordination and

understanding among executives and non-executives groups.

94
 It is also necessary that the non- executives groups must be motivated time to time
by providing them some incentives, benefits or doing some extra welfare works for
them.

 The feelings of satisfaction can be made better by making more employees

friendly especially for the non-executive population.

 The NTPC administration should take steps to upgrade civil amenities provided
inside the colony. Transportation and communication should be given a relook and
rail connectivity & road connectivity should be made more frequent & responsible.

95
 ANNEXURE
QUESTIONNAIRE
A STUDY OF EMPLOYEE WELFARE
AT
NTPC, SINGRAUL

QUESTIONNAIRE

To study and analyze the EMPLOYEE WELFARE facilities in NTPC and give suggestion
to improve the existing welfare facilities.

96
 Dear respondents, the survey is conducted as a part of my project as an MBA trainee.
Please give your valuable assistance by filling up this questionnaire, so that we can get the
necessary inputs.

The questions are in the form of LIKERTS’ FIVE point scale (ranging from strongly
disagree to strongly agree)

Name:
Age:
Gender:
Department:
Designation:
Start date:

SA STRONGLY AGREE
A AGREE
NAND NEITHER AGREE NOR DISAGREE
D DISAGREE
SD STRONGLY DISAGREE

1. Recreation of employees
i) SA ii) A iii) NAND iv) D v) SD

2. educational assistance provided for death of employee

i) SA ii) A iii) NAND iv) D v) SD

3. Organization’s policy for death of employee.

i) SA ii) A iii) NAND iv) D v) SD

4. Assistance for the post death formalities of employees and relatives.

97
i) SA ii) A iii) NAND iv) D v) SD

5. Safety practices for the welfare of its workers

i) SA ii) A iii) NAND iv) D v) SD

6. Training programms conducted.

i) SA ii) A iii) NAND iv) D v) SD

7. First aid facilities.

i) SA ii) A iii) NAND iv) D v) SD

8. The grievance handling procedure in the company.

i) SA ii) A iii) NAND iv) D v) SD

9.Canteen subsidy
i) SA ii) A iii) NAND iv) D v) SD

10.Rest room facilities.

i) SA ii) A iii) NAND iv) D v) SD

11.Conducive working conditions

i) SA ii) A iii) NAND iv) D v) SD

14. Safe drinking water.

i) SA ii) A iii) NAND iv) D v) SD

13.Township and housing facilities

i) SA ii) A iii) NAND iv) D v) SD

14 .Medical facilities.

98
 i) SA ii) A iii) NAND iv) D v) SD

15. Sports (availability of accessories provide in the stadium ).

i) SA ii) A iii) NAND iv) D v) SD

16. Executive clubs.

i) SA ii) A iii) NAND iv) D v) SD

Please give your comment to the following:-

3. Suggestion for improvement, specify the reasons as to how is it going to benefit
the:
A. Individual

*BIBLOGRAPHY*

 Human Resource Management – Ashwathapa

 Management Competing in the Era- Bateman Snell
 Research Methodology - C. R. Kothari

WEBSITES
 www.ntpc.co.in

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 www.google

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