Oliver Crooms

(704) 806-6978
5601 Hollirose Dr. Charlotte, NC 28227
Oliver.crooms@yahoo.com

Work Experience:
July 2009-Present Neighborhood Assistance
Corporation of America (NACA) Charlotte, NC
Negotiator/Advocate

• Utilized NACA’s loss mitigation programs to prepare mortgage workouts

• Assist clients with budget preparation
• Explain to client’s modification proposals
• Provide customer service on escalated customer complaints and questions
• Coach new hires on proper home save procedures
• Negotiate with the servicers in determining an affordable mortgage payment for the client
• Calculate Amortization to determine how low the client’s interest rate can go based on unpaid
principal balance, life of the loan, and Investor guidelines

November 2008-January 2009 City of Charlotte Housing

Authority Section 8 Charlotte, NC
Landlord Outreach Specialist

• Record Keeping
• Governed all Mecklenburg county landlords on registration packages
• Provide customer service and support to landlords

September 2008-October2008 Exel Charlotte, NC

Office Administration

• Responsible for keeping records of all outbound pallets and cartons

• Labeled individual pallets for U.S. store delivery

Special Skills:
• Proficient in Microsoft Office programs Outlook, Word, Excel, and PowerPoint
• NC Licensure for Life and Health Insurance
• HUD Certified Mortgage Counselor
• Proficient in Calculating Amortization

Education
December 2007 Winston-Salem State University Winston-Salem, NC
B.A. in Music Business Management and Merchandising

Extra-Curricular Activities:

Member of Alpha Phi Alpha Fraternity Inc., Winston Salem State University Marching Band, Church
Musician

Awards/Recognition:

North Carolina State University Academic Symposium Recognition Certificate, Winston Salem State
University Academic Symposium Recognition Certificate, Winston Salem State University’s Bandsman
of the Year 2007