Term Paper

On

Expert System

Subject

Enterprise Knowledge Management

Submitted To Submitted By
Dr. Ashish Sonakar Pawan Kr. Kushawaha
MBA (E-Bussines)
Sem. 4th
Roll No. 28

Department Of Business Administration

University Of Lucknow
 ACKNOWLEDGEMENT

I acknowledge my indebtness to “Dr. Ashish Sonakar” who

showed me the right path, helped in increasing my horizon and

clarifying my objective Throughout the project he had always

been there to help me in overcoming the hurdles, thus helping

me to meet my objective.

I would also like to thank my friends and all those

individuals who gave me the proper references and provided me

with relevant information on this topic, gave me important web

links for assistance & helped me a lot.

Pawan Kr. Kushawaha

 Contents

Definition of Expert/Knowledge-Based Systems .................................................................…...03

Expert Systems Characteristics…………………………………………………………………04
Domain Specificity……………………………………………………………………………….05
Special Programming Languages………………………………………………….…………..05
History of Expert Systems.....................................................................................................…...06
Expert Systems Structure………………………………………………………………….…....08
Most Dynamic……………………………………………………………….…………………...09
Knowledge Base……………………………………………………….………………………...10
Least Dynamic……………………………………………………………….……………….....10
Structure of Expert Systems……………………………………………….…………………...11
Expert System Kernel Architecture………………………………………………………….....11
Expert System Architecture…………………………………………………………………....12
Development…………………………………………………………………………………...13
Major Application Areas………………………………………………………….…………....15
The Need for Expert Systems………………………………………….……………………....16
Benefits Of Expert Systems……………………………………………….………………...…17
Expert Systems Are For Everyone………………………………………………………….....18
Transition From Data Processing To Knowledge Processing………………………………....19
Heuristic Reasoning……………………………………………………….…………………...19
Search Control Methods…………………………………………………….………………....20
Forward Chaining……………………………………………………………………………....20
Backward Chaining…………….…………………………………………………………….....20
User Interface…………………………………………………………………………………...21
Natural Language…………………………………………………………………………….....21
Explanations Facility In Expert Systems………………………………………………………..21
Data Uncertainties……………………………………………………………………………....21
Application Roadmap…………………………………………………...……………………...22
Symbolic Processing…………………………………………………………………………....23
References……………………………………………………………………………………....25
 REFERENCES

www.wikipedia.org
www.ecrm.com
www.htmtinteractive.com/ecrm.html
www.ecrm-online.com
www.buzzle.com/articles/e-marketing-strategy.html
en.wikipedia.org/wiki/Internet_marketing
www.global-emarketing.com
www.expertsyatem-reports.com