How does IT enable change?

IT & business Processes

How to transform business processes effectively

Operations

Marketing
C-level
Accounting

Sales
Well defined competencies
1. Organization can optimize expertise

2. Avoid redundancy in expertise

Advantages
1. Functional Perspective 3. Easier to benchmark with other organizations

4. Well defined roles

1. Information Redundancies

2. Communication Gaps

3. Organizational inertia Adaptability to change... reception to change

Disadvantages
Two perspectives
4. Handoffs between functions can
create problems

5. Lose sight of the bigger picture

Interrelated, sequential set of activities

IT and business that turns inputs into outputs
processes
There's a beginning and an end

Inputs and outputs There can be multiple of each

Set of activities
2. Process Perspective
Set of activities to asses effectiveness

Verify the invoice Pay the vendor

Create and send purchase order Receive good
Procurement Receive requirement for good
Examples

Choose process to improve

Choose a metric to measure it
Enable the personal involvement process
to make changes
1. Incremental
Make tweaks

Two approaches to changing business processes Total quality management

Examples TQM
Six Sigma

Goal: make a rapid, major breakthrough

2. Radical Change Major improvement in a short time frame

Aspects
Challenge old assumptions

Test Review.mmap - 2/8/2011 - Mindjet