Questionnaire for ATM Service Users

1. Name (optional): .........................................................................................................................

2. a) Age: ........Yrs
b) Gender Male Female
c) Name of the Institute...............................................................................................................

3. a) Native Town/City: ...................................................................................................................

b) Present Town/City of residence: ............................................................................................

4. Do you hold a Personal Bank account? Yes No

a) If Yes,

i) How many Bank accounts do you hold? Specify the number.................................................

ii) List out the names of Banks whose account you hold

1)................................... 2)........................................ 3)..........................................

4)................................... 5)........................................

b) What/Who influenced you to open a Bank account?

Need Friends/Relatives Influenced Bank employees approached

Opportunity through school/college Others

5. Do you use ATM Card/s? Yes No

a)If yes, is it an ATM-cum-Debit Card? Yes No

6. Do you use your parents ATM Card/s? Yes No

a) If yes, how often?

Once a week On alternate days Three times a week Once a month

Every fortnight Four times a week Everyday

7. Do you use a Credit Card/s? Yes No

a) If yes, how often?

Once a week On alternate days Three times a week Once a month

Every fortnight Four times a week Everyday

8. Do you own a mobile phone? Yes No

9. Do you own a laptop? Yes No

10. Are you a member of any social networking site? Yes No

11. Do you use mobile/telephone Banking? Yes No

12. Prioritise the following reasons for using ATM’s in order of their importance.

[Highest = 1 to lowest = 4]

To avoid queue at teller counters Avoid needlessly carrying cash

To make transactions during non Most of the time you visit merchants

banking hours with point of sales

13. How often do you use the ATM card?

Once a week On alternate days Three times a week Once a month

Every fortnight Four times a week Everyday

14. Type of ATM services you are willing to use

Purchasing travel tickets Yes No

Pay bills or make utility payments Yes No

Purchasing phone talk time Yes No

Check account balance Yes No

Deposit Yes No

Withdrawal Yes No

a) Specify any other service/s you wish to avail in future. .....................................................

.............................................................................................................................................

15. Level of satisfaction from current ATM service provider/s

Bank 1 Bank 2 Bank 3 Bank 4 Bank 5

Strongly
Satisfied

Satisfied

Neutral

Dissatisfied
Strongly
Dissatisfied

16. How often do you visit your Bank?

Once a week On alternate days Three times a week Once a month

Every fortnight Four times a week Everyday