SRM UNIVERSITY

SRM SCHOOL OF MANAGEMENT

MBN S654 SOFTWARE QUALITY MANAGEMENT L T P C

2 0 0 2

OBJECTIVES
• To understand the basic concepts of Software Quality Management
• To study and understand the various issues related to the Quality Management aspects of
computer software

SYLLABUS

The theory of Software Quality – Introduction – Hierarchical models of Quality – Measuring

Software Quality – Developments in measuring Software Quality – the CASE for Tools &
Methods – Quality Management Systems – The ISO 9000 servers of Quality Management
standards – Models & standards for process improvement – Case Studies – Trends in Quality in
the future.

Lesson Plan

Sl. Topic No: of Chapter Page Book

No Periods No: No: No:
1 Introduction 1 1 1-15 B1
.

2 Hierarchical models of quality 3 2 16-28 B1

.

3 Measuring software quality 3 3 29-44 B1

.

4 Developments in measuring quality 3 4 45-66 B1

.

5 The CASE for tools and methods 3 5 67-101 B1

.

6 Quality management systems 3 6 102-141 B1

.

7 The ISO9000 series of quality 3 7 142-166 B1

. management standards

8 Models and standards for process 3 8 167-181 B1

. improvement

9 Case studies: from kitchens to software 4 9 183-202 B1

1
 1 Trends in quality: the future 4 10 203-214 B1
0
.

Books:

B1. Software Quality Theory & Management 2nd Edition 2003 Alan C Gillies.
B2. Software Testing Principle & Practice Srinivasan Desikan Gopalaswamy Ramesh
Pearson Education Fourth Impression 2007.
B3. Software Engineering Principles and Practices Rohit Khurana ITL ESL VIKAS
PUBLISHING HOUSE PVT LTD. Reprint 2008.

Head - Systems Dean – MBA

(V. M. Shenbagaraman) (Dr. Jayshree Suresh)