You are on page 1of 56

IIUM Wireless Registration and Troubleshooting

 Registration (Students)

 Troubleshooting (already registered)


Troubleshooting

1. Automatic Configuration (choose your operating system)

a. Windows XP

b. Windows Vista

2. Manual Configuration (choose your operating system)

a. Windows XP

b. Windows Vista

c. Macintosh

d. Linux

3. Frequent Asked Question

(If you face any problem, please email your Matric Number / Staff Number, Phone Number and your MAC
Address to wireless@iiu.edu.my)
Registration Procedure (Step 1-6)

IMPORTANT!!!

Before you read the manual, Make sure you have internet
connection. Please go to any Computer Lab / Cyber café /
anyone that has internet connection to get access.

Please download and run the Wireless MAC Address Tools in


your laptop to check MAC address. Please write down your
MAC Address for registration purpose. Make sure you bring
along your MAC address during registration. More details,
see the following link “How to find MAC address”

1. How to Find MAC Address

1. You can also get Wireless MAC Address Tool software at this link
http://itdportal.iiu.edu.my/advise/getwifimac.exe

2. After downloaded, please save in your LAPTOP (e.g. My Document).

3. Please double-click IN YOUR LAPTOP to identify your MAC address


4. Command prompt will show your wireless MAC address

00 – 1F – 12 – 34 – 56 – 78

5. Please write down your MAC Address and keep it in a safe place for the registration purpose.

00 – 1F – 12 – 34 – 56 – 78

Write down your


MAC Address

6. Click here to proceed for the next step.


2. Activate MyIIUM Account

IMPORTANT!!!

For students who have a matric number starting

from 051xxx until 073xxx, please click here.

1. Open your internet browser (Internet Explorer, Mozilla Firefox and etc)

2. Log on to http://my.iiu.edu.my
3. Make sure you activate your account before registration. Click at the “Activate” button.

Click “Activate” to
active account
4. Then, choose your community group. Choose “UG/PG Student” for students.

Choose UG/PG Student

5. Verify your status by clicking “Check” button.

Put your Matric Number

Put your Student Pin


Number

Then, click here

6. FOR NEW STUDENT, please click “Activate” button.

Click Activate
Check Activate
7. FOR SENIOR STUDENT, please click “Update” button.

Click Update

8. Close the account activation by clicking “Close” button at the top side. Click Close

9. Click here to proceed for the next step


3. Register for Microsoft Live@edu

Step 1:
After you close the Activate menu, MyIIUM homepage will appear again. At MyIIUM Login, please
click at “MyIIUM Student”

Click here
Step 2:
Enter your matric number at “MyIIUM ID” and “Password” as your pin number. Then click “Login”

Put your Matric Number


Click “Login”

Put your Student Pin


Number

Step 3:
Then, click at “My Personal”

Click here
Step 4:
At the left side of your screen, click “Contact Information”

Click here

Step 5:
Please COPY your student Email Address (Student Email). Do not close this Student Portal yet.

Copy this email

here

Step 6:
Open a new page of internet browser (Internet Explorer, Mozilla Firefox and etc)
Step 7:
Go to www.mail.live.com . Fill in “Windows Live ID” as your Email Address (Student Email) and
“Password” as your I/C number (local student) OR Passport Number (international student)

1) Fill your Windows Live ID:


Email Address (Student Email)

2) Fill your password.


Local: I/C Number
(e.g.: 860521306555)
OR
International: Passport No.

3) Then, click “Sign in” button.


Step 8:
Please fill in the following information.

Please remember this


email as your student
email

Re-enter your “I/C


number OR Passport
number”

Step 9:

Enter NEW password (must be


different from previous)

Re-enter your new password.

Step 10
Important Section! Please choose one
question. Make sure you remember
this.

Fill in your answer. You must


remember this also.
Step 11

Fill this area in case you have


alternative e-mail (own email).

Re-enter your own email

Step 12 Choose “Country/Region” as


“Malaysia”.

Enter “Postal Code” as “53100”.

Enter “City/Region” as “Kuala


Lumpur”.

Step 13

Make sure you fill all the


information required. Then click
“Submit” button.

Step 14
Please click “Sign in to
Windows Live”
Step 15
This page will appear after you click “Sign in to Windows Live”.

Step 16
Click here to proceed for the next step.
4. New IIUM Wireless Registration

1. Please open back your previous Student Portal ( http://my.iiu.edu.my )


2. Then, click at “My Services”

Click here

3. At the left side of your screen, look at the “Miscellaneous” menu.


4. To register for IIUM wireless, click at “Register MAC address”

5. Please click at the mail.live.com link.

Click this link

6. After you click at the mail.live.com link, Windows Live page will show your current mail account.
Please click at student webmail account.

Please click at
your account
7. Enter your NEW PASSWORD and click “Sign in”

Enter your NEW password

Then click “Sign


in”

8. Click “Continue”

Click “Continue”
9. Check your “Inbox” mail. But sometimes, the mail might be located at “Junk” mailbox. You will
receive an email from wireless@iiu.edu.my . Then, open the mail.

Click “Inbox”

Click the mail

10. Read the mail given. Please click the following link to complete the registration process. We are also
provided the Wireless MAC Address Tool to check what your MAC address is.

Click this link


11. Please read the Rules and Regulation carefully.

12. Thick the box as you understands and agrees for the rules and regulations. Then, click “Next”
button.

Then, click
Thick this box Next” button
13. Take out your MAC address that you have copied from command prompt. Write down your Phone
Number and MAC Address. Then, click “Register” button

Fill in your
Phone Number

Fill in your MAC


Address

2) Then, click
“Register” button

14. After the process is complete, LDAP Information will show your status. After that, click the following
link. Please download Wireless Setup Tools (iiumwifiinstaller.exe) at the following link.

Then, click
“link” button
00 – 1F – 12 – 34 – 56 – 78

15. Click here to proceed for the next step


5. Choose your Operating System (Windows)
6. How to Download / Install / Configure IIUM Wireless Setup (Windows Vista)

1. Go to taskbar. Right-Click at Network icon.

Right-Click

2. Then click at the “Network and Sharing Center”

Click here

3. Then, click “Manage network connections”

Click here
4. After that, right-click at the “Wireless Network Connection”

Click here

5. Click “Properties”

Click here
6. “Wireless Network Connection Properties” will appear. Click at “Internet Protocol Version 4
(TCP/IPv4)”. Then click “Properties”

1) Click here

2) Then click
Properties

7. Check the “Internet Protocol Version 4 (TCP/IPv4) Properties”. Make sure “Obtain an IP address
automatically” and “Obtain DNS server address automatically” are selected
8. After all settings have been correctly checked; click “OK” then “OK” again for all properties.

9. Go to the “Network and Sharing Centre” again. Then click “Manage wireless network”.

Click here

10. Please “Remove” any wireless network in the box below. Make sure you leave it empty. If you have
any manual setting for wireless network, please remove “iium-community”
11. You need to download the Wireless Setup software at
http://itdportal.iiu.edu.my/advise/iiumwifiinstaller.exe

12. After downloaded the “iiumwifiinstaller.exe”, save in your LAPTOP (e.g.: save
in your My Document).

13. Please double-click IN YOUR LAPTOP and follow the next procedure.

14. Click “OK”

Click here

15. Press any key to continue (e.g.: ENTER)

16. Press any key again to continue (e.g.: ENTER)


17. Click “OK”

Click OK

18. Click “Next”.

Click OK

19. Choose “I accept the terms in the licence agreement”. Then click “Next”.
20. Wait for the installation. After the installation, click “Finish”.

Click Finish

21. Click “Yes” and your computer will automatically restarting.

Click Yes

22. After your computer is turning ON, wait until network pop-up menu appear. If the pop-up menu
not appears, turn OFF your wireless device and then turn it ON again. Please CLICK on the pop-up
menu to enter credentials

Please click on the pop-up menu


23. Enter “User name” and “password”.

User name: Matric Number


e.g.: 0512345 (Undergrade)
G0912345 (Postgrade)

Password: Student Pin Number Finally, click here

Logon domain: <leave it blank>

Having problem? Please click here

------------------------------------------------------------END OF PAGE----------------------------------------------------------------
6. How to Download / Install / Configure IIUM Wireless Setup (Windows XP)

Check this icon in your laptop. Did you see this icon on your taskbar?

OR

YES NO YES NO
Disable Intel PRO Set Wireless Management
1. Right click your Intel PROSet/Wireless icon (green color)
Right- click here

2. Click "Use Window to Manage Wi-Fi"

Click here

Click YES
3. Tick the following box and click "Yes"

Tick this box

4. Then, click here


Disable Dell Wireless LAN Utility

1. Right click on Dell Wireless LAN Utility icon

Right- click here

2. Click “Open Utility”

Click here

3. Un-tick “Let this tool manage your wireless networks”

Un-tick this box


4. Click OK

5. Then, click here


6. IIUM Wireless Installation for Windows XP

1. Click “START”

2. Go to “Connect to…”
Click Connect to…

3. Then, click “Wireless Network Connection”

Click Wireless Network


Connection
4. Click “Properties”

Click “Properties”

5. Click at “Wireless Network” Tab. Make sure you remove all Preferred network by click Remove

Click at Wireless Network Tab

Tick this box

Remove ALL preferred


network by click Remove

Then, click OK
6. Please download the Wireless Setup software at
http://itdportal.iiu.edu.my/advise/iiumwifiinstaller.exe

7. After downloaded the “iiumwifiinstaller.exe”, save in your LAPTOP (e.g.: save in


your My Document).

8. Please double-click IN YOUR LAPTOP and follow the next procedure.

9. Click “OK”
Click OK

10. Press any key to continue (e.g.: ENTER)


11. Press any key again to continue (e.g.: ENTER)

12. Click “OK” Click OK

13. Click “Next”.

Click Next
14. Choose “I accept the terms in the licence agreement”. Then click “Next”.

Click here

Click Next

15. Wait for the installation. After the installation, click “Finish”.

Click Finish

16. Click “Yes” and your computer will automatically restarting.

Click Yes
17. After your computer is turning ON, wait until network pop-up menu appear. If the pop-up menu not
appears, turn OFF your wireless device and then turn it ON again. Please CLICK on the pop-up menu to
enter credentials.

Please click on the pop-up menu

18. Enter “User name” and “password”… and DONE!

User name: Matric Number


e.g.: 0512345 (Undergrade)
G0912345 (Postgrade)

Password: Student Pin Number Finally, click here

Logon domain: <leave it blank>

Having problem? Please click here

------------------------------------------------------------END OF PAGE----------------------------------------------------------------
Register via Email
Step 1
Please submit your application through email. Users are required to perform self configuration base on
our manual guidelines.

FOR EXAMPLE:

Email to: wireless@iiu.edu.my


Subject: Wireless Registration

Content
Name: Abdel Razzaq
Matric No: G0812020
Email: G0812020@stud.iiu.edu.my
Phone No: 0172342020

MAC Address: 00 – 1F – 12 – 34 – 56 – 78 (please refer How to Find MAC Address)

Step 2
Please re-check your email within 24 hours (if you send during office hour) and you will get an email
from IIUM Wireless Email.

Step 3
Click here for wireless setup.
Troubleshooting (Windows XP)
1. Click “START”

2. Go to “Connect to…”
Click Connect to…

3. Then, click “Wireless Network Connection”

Click Wireless Network


Connection
4. Click “Properties”

Click “Properties”

5. Click at “Wireless Network” Tab. Make sure you remove all Preferred network by click Remove

a) Click at Wireless Network Tab

b) Tick this box

c) Choose iium-community
(If iium-community is not
exist, please install
iiumwifiinstaller.exe)
d) Click “Properties”
6. Go to “Association” tab and follow as below.

a) Click Association
Tab

c) Choose “WPA”
b) Tick this box
d) Choose “TKIP”

7. Go to “Authentication” tab and follow as below

d) Choose “Protected
a) Click EAP (PEAP)”
Authentication Tab

b) Un-tick this box


e) Click “Properties”
c) Un-tick this box
8. At Protected EAP Properties, change the following setting.

a) Un-tick this box

b) Choose “EAP
Token”

c) Tick this box

d) Click “OK”

9. Wait until network pop-up menu appear. If the pop-up menu not appears, turn OFF your wireless
device and then turn it ON again. Please CLICK on the pop-up menu to enter credentials.

Please click on the pop-up menu


10. Enter “User name” and “password”…and DONE.

User name: Matric Number


e.g.: 0512345 (Undergrade)
G0912345 (Postgrade)

Password: Student Pin Number Finally, click here

Logon domain: <leave it blank>

If you face any problem, please email your Matric Number, Phone Number and your MAC Address to
wireless@iiu.edu.my

------------------------------------------------------------END OF PAGE----------------------------------------------------------------
Troubleshooting (Windows Vista)

1. Go to taskbar. Right-Click at Network icon.

Right-Click

2. Then click at the “Network and Sharing Center”

Click here

3. Then, click “Manage network connections”

Click here
4. After that, right-click at the “Wireless Network Connection”

Click here

5. Click “Properties”

Click here

6. “Wireless Network Connection Properties” will appear. Click at “Internet Protocol Version 4
(TCP/IPv4)”. Then click “Properties”
1) Click here

2) Then click
Properties

7. Check the “Internet Protocol Version 4 (TCP/IPv4) Properties”. Make sure “Obtain an IP address
automatically” and “Obtain DNS server address automatically” are selected

8. After all settings have been correctly checked; click “OK” then “OK” again for all properties.

9. Go to the “Network and Sharing Centre” again. Then click “Manage wireless network”.
Click here

10. Please “Remove” any wireless network in the box below. Make sure you leave it empty. If you have
any manual setting for wireless network, please remove “iium-community”
11. Then, click “Add”…

Click “Add”

12. Click “Manually create a network Profile”

Click “Manually create


a network Profile”
13. Please follow as below

a) Type iium-
community

b) Choose “WPA-
Enterprice”

c) Choose “TKIP”

d) Tick this
box

e) Click “Next”

14. Click “Change connection settings”

Click “Change
connection settings”
15. Follow as instructed.

a) Click Security Tab

b) Click Protected
EAP (PEAP)

d) Click “Settings…”
c) Tick this box
x
x

e) Un-tick this box

f) Choose “EAP
Token”

x
g) Tick this box

h) Click “OK”

x
16. Wait until network pop-up menu appear. If the pop-up menu not appears, turn OFF your wireless
device and then turn it ON again. Please CLICK on the pop-up menu to enter credentials

Please click on the pop-up menu

17. Enter “User name” and “password”…and DONE!

User name: Matric Number


e.g.: 0512345 (Undergrade)
G0912345 (Postgrade)

Password: Student Pin Number Finally, click here

Logon domain: <leave it blank>

If you still face a problem, please email your Matric Number, Phone Number and your MAC Address to
wireless@iiu.edu.my

------------------------------------------------------------END OF PAGE----------------------------------------------------------------
Frequent Asked Question

a) What is a wireless network?


Wireless Local Area Network “WLANs”, specifically those supported by the popular 802.11 standards
family such as 802.11a, 802.11b, and 802.11g. Another term frequently used for WLANs is “Wi-Fi”. A
Wireless LAN is a type of local area network that uses high Radio Frequency (RF) waves rather than
network cable to communicate between noted.

b) How fast is the connection?

The IIUM Campus Wide Wireless Network maximum can operate at 54Mbps with IEEE 802.11a or IEEE
802.11g standard. Technologically, it is a shared access medium. This means it depends on how many
users are connected to the wireless access point. If there are many people connected to the wireless
access point, the slower the connection will become. Besides that, the encryption transmission (WPA)
will also affect the wireless speed, but this is important for wireless security purpose.

c) How to login and use wireless?

For Staff
username: email username
password: email password

For student
username: matric number
password: pin number
d) PC Minimum Requirement

The minimum system requirements for the mobile user PC are:

System hardware
PC or notebook support wireless
Wireless LAN IEEE 802.11b/g Adapter (Wi-Fi compatible)-PCMCIA, USB or built in (Centrino, etc).
Handheld, Pocket PC, Palm support wireless

System Software
One of the following:

 Microsoft Windows XP Professional


 Microsoft Windows 2000
 Macintosh
 Linux Ubuntu 8.04
 Windows Vista (not recommended yet by ITD IIUM)
for easiness, please downgrade your Vista to Win XP

Additional Software
 Microsoft Internet Explorer 6.0 with Service Pack 2
 Netscape navigator 4.75
 Any Browsers.

e) What cause wireless connection problems?


• Disabled wireless network adapters.
• Incorrectly configured wireless network settings.
• Insufficient credentials for authentication or missing permissions for authorization
• Distance, interference, or obstructions between wireless devices
f) Why the status is validating identity?

Few reasons why the status still on validating identity

 Wireless client or adapter not running properly (please restart again)


 Laptop infected with viruses, spyware, malware, adware, worms or Trojan-horse
 The operating system is not genuine
 Wireless account blacklisted by the administrator (security threat etc)

g) What to do when Windows Vista shows limited connection OR connected with limited access?

Windows Vista Wi-FI security was designed with two type of WPA which is personnel and enterprise.
While the other operating system just simply WPA only.

 When you are connected but limited access, shutdown your laptop for a few minute and restart
again.
 Enter again your credential info if required
 Windows Vista not recommended by IIUM Wi-Fi admin - use at your own risk
 The best way is to use normal Windows XP, Macintosh (MacBook) or Ubuntu 8.04

h) Why the registration setup is complicated and it is not as easy as at any public Wi-Fi such as Starbuck,
Secret Recipe, Coffee Bean or Kotiam Cafe?

The registration setup is complicated just because to ensure that all traffic travel in the air is
encrypted and secured. Public Wi-Fi does not have security features and it is open to risk. What
ever you send can be simply sniffed by unauthorized hacker. IIUM Wi-Fi offers guaranteed secure
connection and all information are encrypted. Secure environment setup is known to be a quit
complicated to non-IT savvy users.

i) Why IIUM Wi-Fi use WPA and not WEP or WPA2?

WEP key can be cracked less then 5 minutes. WPA setting is quit secure enough. WPA2 has strong
security features and more complicated to setup compared to WPA setting. In average, not many
devices own by IIUM Community supported WPA2. ITD will enhance its security using WPA2 in the
future.