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  • Sample Complaint Letter

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    Razman Othman
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    Natashya ordered a new pair of soccer cleats from Agromac's website in June. When the order arrived, the cleats were used - they were dirty and had a tear. In the letter, Natashya requests that Agromac credit her account for the amount charged since she already purchased a replacement pair at the local store. She provides her order number and contact information, noting that this is the first problem she's had as a long-time customer.

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    Natashya ordered a new pair of soccer cleats from Agromac's website in June. When the order arrived, the cleats were used - they were dirty and had a tear. In the letter, Natashya requests that Agromac credit her account for the amount charged since she already purchased a replacement pair at the local store. She provides her order number and contact information, noting that this is the first problem she's had as a long-time customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    276 views1 page

    Sample Complaint Letter

    Uploaded by

    Razman Othman
    Natashya ordered a new pair of soccer cleats from Agromac's website in June. When the order arrived, the cleats were used - they were dirty and had a tear. In the letter, Natashya requests that Agromac credit her account for the amount charged since she already purchased a replacement pair at the local store. She provides her order number and contact information, noting that this is the first problem she's had as a long-time customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Sample Complaint Letter

    Natashya binti Hashim


    34, Jalan Cengal
    Taman Cenderai
    43450 Kajang

    10 January 2008

    Manager
    Agromac Sdn Bhd
    493A Jalan Pasir Puteh
    31650 Ipoh

    Dear Sir or Madam:

    I have recently ordered a new pair of soccer cleats (item #6542951) from your
    website on June 21. I received the order on June 26. Unfortunately, when I
    opened it I saw that the cleats were used. The cleats had dirt all over it and there
    was a small tear in front of the part where the left toe would go. My order
    number is AF26168156.

    To resolve the problem, I would like you to credit my account for the amount
    charged for my cleats, I have already went out and bought a new pair of cleats
    at my local sporting goods store so sending another would result in me having
    two pairs of the same cleats.

    Than you for taking the time to read this letter. I have been a satisfied customer
    of your company for many years and this is the first time I have encountered a
    problem. If you need to contact me, you can reach me at (555) 555-5555.

    Sincerely,

    Natashya binti Hashim

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