COMMUNICATION

• Derived from the Latin word ‘communis’ meaning

common.
• Common ground of understanding is communication
in literal meaning.
• It is the simplest form of conveying of information
from one person to another -Hudson
• Transference and understanding of meaning -
Robbins
 Objectives of Communication
• Raising Awareness
• Sharing Information
• Facilitating Learning
• Supporting Participation
• Decision making
• Collaborative action
• Mediating Conflict
• Influencing the policy environment
 Functions of Communication

• Control
• Motivation
• Emotional Expression
• Information
 The Communication Process

Source Encoding Channel Decoding Receiver

Feedback
 The Communication Process
Medium
Sender transmits Receiver
message
Receive
Form Encode Decode
encoded
message message message
message

Decode Receive Encode Form

feedback feedback feedback feedback
Medium
transmits
feedback
 Barriers of effective communication
• Semantic Barriers

• Interpersonal Barriers

• Structural Barriers
 Semantic Barriers
• How do you find the new teacher?
– Can you find the material for me?
• You should try to make-up, irrespective of continuing the odd
situation.
– Com-on no-one is there to admire. minimize you make-up time.
• Please take me pain.
– I can't tolerate the pain anymore.

Definition of words

Choice of words

 Rendezvous Lounge demanded by U.S airline

 Chevrolet Nova car

 Interpersonal Barriers
• Can not express • Information overload
effectively • Emotions
• Filtering • Time pressure
• Credibility • Reluctance to
• Inattention communicate
• Perceptual difference – Doubt on ability
• Jealousy – Dislike to talk
– Hesitate to deliver fact
 Structural Barriers
• Hierarchy

• Status

• Specialization
 Effective communication
Clarity
Purpose
Physical and human setting
Participation
Word choice and body language
Empathy
Action
Use of Feedback
Planned communication for now and for future
Be a good Listener
 Types of Communication
• Based on style • Based on
– Formal communication channel
• Downward – Verbal
• Written
• Upward • Use of voice
• Horizontal/ Lateral – Non-Verbal
• Diagonal
– Informal
 Communication Networks

Y Network All Connected

Network

Centralized
Networks

Wheel Network Circle Network Decentralized

Networks
Communication Networks

Gossip

Chain Cluster
THANK

YOU