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  • CS Form

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    Abdul Razik Ahamed Mafaz
    22 views2 pages
    This document is a complaint form collecting information about a customer, their service provider, and the nature of the complaint. It requests contact information for the customer and details about the type of issue (e.g. billing, installation, fault), a brief explanation of the complaint, the action requested by the customer, and whether the customer had already contacted the service provider. Supporting documents may also be included.

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    This document is a complaint form collecting information about a customer, their service provider, and the nature of the complaint. It requests contact information for the customer and details about the type of issue (e.g. billing, installation, fault), a brief explanation of the complaint, the action requested by the customer, and whether the customer had already contacted the service provider. Supporting documents may also be included.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    22 views2 pages

    CS Form

    Uploaded by

    Abdul Razik Ahamed Mafaz
    This document is a complaint form collecting information about a customer, their service provider, and the nature of the complaint. It requests contact information for the customer and details about the type of issue (e.g. billing, installation, fault), a brief explanation of the complaint, the action requested by the customer, and whether the customer had already contacted the service provider. Supporting documents may also be included.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    COMPLAINT FORMS OF THE CUSTOMER SERVICES

    To: ……………………………………………………………………………………………………………………..
    Subject: ……………………………………………………………………………………………………………………..
    1 Name: ……………………………………………………………………………………………………………………..
    2 Email: ……………………………………………………………………………………………………………………..
    3 Company: ……………………………………………………………………………………………………………………..
    4 Address (Res) ……………………………………………………………………………………………………………………..
    5 Address (Office) ……………………………………………………………………………………………………………………..
    City ……………………………………………………………………………………………………………………..
    State: ……………………………………………………………………………………………………………………..
    Postal ……………………………………………………………………………………………………………………..
    Country ……………………………………………………………………………………………………………………..
    Fax: ……………………………………………………………………………………………………………………..
    Telephone number(s)involved 
    with the complaint
    (including area code) ……………………………………………………
    Service Provider …………………………………………………………..
    My complaint on:
    • Billing
    # Erroneous billing (Disputed bills) …………………………………………………………………………………..
    # Discrepancy in rental …………………………………………………………………………………..
    # Bill Payment problem …………………………………………………………………………………..
    # Disconnection on billing dispute …………………………………………………………………………………..
    #Other (Please Specify) …………………………………………………………………………………..

    •• Installation
    Installation
    # Delayed Installation …………..………………………………………………………………………
    # Compensation for delayed installation  ……………………………………………………………………………..
    # Discrepancy in charges ……..……………………………………………………………………………
    # Other (Please Specify) …..………………………………………………………………………………

    • Fault
    # Fault not attended ……..……………………………………………………………………………
    # Frequent fault ………..…………………………………………………………………………
    # Compensation for non clearance of fault   …………………………………………………………………………

    • Miscellaneous
    # Reconnection / Relocation …..………………………………………………………………………………
    # Transfer of ownership …..………………………………………………………………………………
    # Directory service …..………………………………………………………………………………
    # Quality of customer service …..………………………………………………………………………………
    # Repair Maintenance service …..………………………………………………………………………………
    # Payphone/Coin collecting box …..………………………………………………………………………………
    # Defecive terminal or handset …..………………………………………………………………………………
    # Other (Please specify) …..………………………………………………………………………………

    Brief explanation of the complaint. (list of disputed charges the date or dates of the incidents
     involved with the complaint)
    …………………………………………………………………………………………………………………………………………………………
    ……………………………………………………………………………………………………………………………………………………….

    The action requested (e.g. refund, credit of disputed bills or compensation etc.)
    I have contacted my service provider regarding this complaint before complaining to TRCSL 
    (Please send relevant copies of documents or correspondence to support your complaint)
    ……………………………………………………………………………………………………………………………………………………….
    ……………………………………………………………………………………………………………………………………………………….
    Additional Comments:
    ……………………………………………………………………………………………………………………..

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