CE CALL LIST FROM 15-01-2011 TO 21-01-2011

Call Regn Customer Problem RepDate CE Attended Date Comp Date Closed Date BCS No Action Taken

TPT11010193 TPT TUTICORIN DVD WRITTER PROBLEM 1/17/2011 11:05 SRM 1/17/2011 11:15 17-JAN-1111:40  17-Jan-11-11:40  280418  DVD WRITTER LENS CLEANED.

TPT11010194 TPT TUTICORIN UPS IS NOT WKG. 1/17/2011 12:35 SRM 1/17/2011 12:45 17-JAN-1113:15  17-Jan-11-13:15  280419  UPS BATTERY RE-FIXED.

OUTLOOK EXPRESS  OUTLOOK EXPRESS

TPT11010195 TPT TUTICORIN PROBLEM 1/17/2011 14:50 SRM 1/17/2011 15:00 17-JAN-1115:43  17-Jan-11-15:43  280420 CONFIGURED.

PRINTER IS NOT  PRINTER DRIVER RE-

TPT11010196 TPT TUTICORIN WORKING 1/17/2011 17:37 SRM 1/17/2011 17:50 17-JAN-1118:25  17-Jan-11-18:25  280421 INSTALLED.

TPT11010188 TPT TUTICORIN SYSTEM NO DISPLAY 1/18/2011 10:55 SRM 1/18/2011 11:05 18-JAN-1111:23  18-Jan-11-11:23  280409  RAM CLEANED.

PRINTERS NOT
TPT11010189 TPT TUTICORIN WORKING 1/18/2011 11:45 SRM 1/18/2011 12:00 18-JAN-1112:30  18-Jan-11-12:30  280410  PRINTER SETTINGS CHANGED.

TPT11010190 TPT TUTICORIN MOUSE IS NOT WKG 1/18/2011 15:35 SRM 1/18/2011 15:45 18-JAN-1116:24  18-Jan-11-16:24  280411  MOUSE BUTTON CHANGED,

NETWORK NOT
TPT11010191 TPT TUTICORIN WORKING 1/18/2011 16:16 SRM 1/18/2011 16:25 18-JAN-1117:05  18-Jan-11-17:05  280412  N\W SETTINGS CHANGED.

MONITOR IS NOT  MONITOR CARD RE-

TPT11010192 TPT TUTICORIN WORKING 1/18/2011 18:00 SRM 1/18/2011 18:10 18-JAN-1119:00  18-Jan-11-19:00  280413 SOLIDERED.

TPT11010184 TPT TUTICORIN 2*BOOTING PROBLEM 1/19/2011 10:30 SRM 1/19/2011 10:40 19-JAN-1111:10  19-Jan-11-11:10  280405  BIOS SETTINGS CHANGED.

TPT11010185 TPT TUTICORIN DISK BOOT FALIURE 1/19/2011 13:05 SRM 1/19/2011 13:15 19-JAN-1114:00  19-Jan-11-14:00  280406  SATA CABLE CHANGED.

PRINTER IS NOT  PRINTER DRIVER RE-

TPT11010186 TPT TUTICORIN WORKING 1/19/2011 15:10 SRM 1/19/2011 15:20 19-JAN-1116:00  19-Jan-11-16:00  280407 INSTALLED.
TPT11010187 TPT TUTICORIN O/S NOT FOUND 1/19/2011 17:35 SRM 1/19/2011 17:45 19-JAN-1118:50  19-Jan-11-18:50  280408  O\S RE-INSTALLED.

NET WORKING
TPT11010180 TPT TUTICORIN PROBBLEM 1/20/2011 10:43 SRM 1/20/2011 11:00 20-JAN-1111:20  20-Jan-11-11:20  280400  N\W SETTINGS CHANGED.

MACHINE IS HANGING  PROSESSOR REFIXED NOW

TPT11010181 TPT TUTICORIN PROBLEM 1/20/2011 12:25 SRM 1/20/2011 12:35 20-JAN-1113:00  20-Jan-11-13:00  280401 OK.

PRINTER IS NOT  PRINTER LOGIC& PS CARD

TPT11010182 TPT TUTICORIN WORKING 1/20/2011 15:45 SRM 1/20/2011 15:55 20-JAN-1116:30  20-Jan-11-16:30  280402 CONNECTION RE-FIXED.

 KEYBOARD CONNECION
TPT11010183 TPT TUTICORIN KBD IS NOT WORKING 1/20/2011 17:52 SRM 1/20/2011 18:00 20-JAN-1118:25  20-Jan-11-18:25  280404 CHECKED.

SWITCH NOT POWER ON SO

TPT11010173 TPT TUTICORIN NETWORK PROBLEM 1/21/2011 10:30 SRM 1/21/2011 10:58 21-JAN-1111:18     1010173 TAKEN FOR SERVICE

MONITOR NO DISPLAY MONITOR FULLSET IS TAKEN

TPT11010175 TPT TUTICORIN PROBLEM 1/21/2011 11:30 SRM 1/21/2011 18:29 21-JAN-1118:29     58497 FOR SERVICE

APPLICATION
TPT11010197 TPT TUTICORIN SOFTWARE TO INSTALL 1/21/2011 10:30 SRM 1/21/2011 10:40 21-JAN-1111:20  21-Jan-11-11:20  280422  MS OFFICE INSTALLED.

CPU ON/OFF SWITCH  CPU ON\OFF BUTTON

TPT11010198 TPT TUTICORIN PROBLEM 1/21/2011 12:00 SRM 1/21/2011 12:10 21-JAN-1113:00  21-Jan-11-13:00  280423 CHANGED.

TPT11010199 TPT TUTICORIN PRINTER NOT WORKING 1/21/2011 13:40 SRM 1/21/2011 13:50 21-JAN-1114:20  21-Jan-11-14:20  280424  PRINTER SETTINGS CHANGED.

 PRINTER DRIVER RE-

TPT11010200 TPT TUTICORIN PRINT IS NOT WORKING 1/21/2011 15:55 SRM 1/21/2011 16:05 21-JAN-1116:20  21-Jan-11-16:20  280425 INSTALLED.

NETWORK IS NOT
TPT11010201 TPT TUTICORIN WORKING 1/21/2011 17:49 SRM 1/21/2011 18:00 21-JAN-1118:25  21-Jan-11-18:25  280426  N\W DRIVER RE-INSTALLED.