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By

Manivel K (56)
Michael Valdez George (60)

t or y
Inven
In du stry
Service
The Need
Input materials

Output production

No performance delay
Form
In a service industry the form of the input
materials and output do not have much of a
difference.

Cannot be stored and has to be consumed


immediately.

E.g. Retailers, Banks


Classification
Perishability

Very short – organs, tickets


Short - fruits
Medium – drugs, medicines
Long – postage stamps

Lumpiness

Smooth
Minor
Moderate
Major
Service Inventory control
system
ABC analysis

Fixed – Quantity Systems

Fixed - Period Systems

EOQ Model

Perishable Goods Model
Model of ordering

E.g. football brochures


 selling price - $3
 order price - $1

Different combinations of demand and order


Conditional Profit for Different Combinations of Demand and Order Quantity
Demand Probability 2000 2100 2200 2300
2000 0.10 $4000 $3900 $3800 $3700
2100 0.30 $4000 $4200 $4100 $4000
2200 0.40 $4000 $4200 $4400 $4300
2300 0.20 $4000 $4200 $4400 $4600

Expected Values for Ordering Different Quanitites


Demand 2000 2100 2200 2300
2000 $400 $390 $380 $370
2100 $1200 $1260 $1230 $1200
2200 $1600 $1680 $1760 $1720
2300 $800 $840 $880 $920
Expected $4000 $4170 $4225 $4210
Profit
MRP I MRP
II
MRP I (Mat erials Requirem ent Planning)
MRP II (Manufact uring Resourcing Planning)
Dependent dem and
End it em
Com ponent it em s
Bill of m at erial
Bill of labour

MRP-II in Service Context
Uncertainty and MRP-II

Indefinite lead time and uncertain BOM


Uncertain parent service

Solution

Common & Optional services

Applications of MRP-II

To enhance efficiency and accountability


Thank You for listening to us!

For further reading:


Service Management and Operations


Second Edition
Cengiz Haksever, Barry Render, Roberta S.
Russell


Robert G. Murdick

Chapter 19

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