1. Operational Definition: 2. “When the needs, wants, wishes, and desires of one partner are in opposition to the needs, wants, wishes, and desires of the other.”
Steps in Conflict Resolution
3. Recognize the conflict
4. Accept the conflict 5. Understand the conflict 6. Work through (resolve) the conflict 7. Methods for Resolving Conflict:
From least effective to most effective
8. Physically fight it out
9. Verbal arguments 10. Calling reinforcements and allies to assist you 11. Withdrawal and silence, avoidance of person and/or issue, refuse to engage 12. Deny the existence of the conflict 13. Give in to the other but without support 14. Give in to the other but with support 15. Compromise by taking turns 16. Agree to disagree and live with the conflict 17. Cooperate, negotiate to create a win-win situation