Tipos de Software

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5QHVYCTG2TQRKGVCTKQ
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6CTGCU)GPGTCNGU
5GPUKDKNK\CEKÎP+PUVKVWEKQPCN
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/KITCEKÎPC5QHVYCTG.KDTG
2NCPFGCEEKÎPKPUVKVWEKQPCN
5GTXKEKQUFGVGTEGTQU
1TICPK\CEKÎP+PVGTPC
2TQFWEVQUC1DVGPGT
(#5' &KCIPÎUVKEQFGNQU5KUVGOCUFG+PHQTOCEKÎP
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2TQFWEVQUC1DVGPGT
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%TKVGTKQURCTCQRVCTNCUCNVGTPCVKXCUFGOKITCEKÎP
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#NVGTPCVKXCU[GVCRCURCTCNCOKITCEKÎPCUQHVYCTGNKDTG
2NCPFG#EEKÎP[ETQPQITCOCUFGKORNGOGPVCEKÎP
#UKIPCEKÎP FG TGEWTUQU JWOCPQU UQRQTVG VGEPQNÎIKEQ [ RCTVKFC
RTGUWRWGUVCTKC
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2TQFWEVQUCQDVGPGT
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#UKIPCEKÎPFGTGEWTUQURCTCNCKPUVCNCEKÎPEQPHKIWTCEKÎP[RTWGDCU
+PUVCNCEKÎP [ EQPHKIWTCEKÎP FG UGTXKFQTGU FG EQOWPKECEKQPGU [ DCUG FG
FCVQU
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$CUGFG&CVQU)07.KPWZ
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2TWGDCUFGQRGTCVKXKFCFFGNQUUKUVGOC OKITCFQU
(#5' %CRCEKVCEKÎP[5QRQTVG

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OGVQFQNÎIKEC GNCDQTCFQ EQP GN RTQRÎUKVQ FG RTQRKEKCT SWG NCU GPVKFCFGU RÕDNKECU
KORNGOGPVGP GP HQTOC UKUVGO¶VKEC NC RNCVCHQTOC KPHQTO¶VKEC )07.KPWZ FG NKDTG
FKURQPKDKNKFCF
'N EQPVGPKFQ FG NQU NKPGCOKGPVQU OGVQFQNÎIKEQU RCTC NC OKITCEKÎP C UQHVYCTG NKDTG
RNCPVGC NC QTICPK\CEKÎP FG NC KPUVKVWEKÎP RCTC NC FKHWUKÎP FGN RNCP FG OKITCEKÎP NC
QDVGPEKÎPFGNCRCTVKFCRTGUWRWGUVCTKCNCECRCEKVCEKÎPGPNQUFKHGTGPVGUPKXGNGUFGNC
KPUVKVWEKÎP [ NC UWRGTXKUKÎP FGN RTQEGUQ FG OKITCEKÎP GN RNCPGCOKGPVQ FG NQU
RTQEGUQU SWG EQORTGPFG GN FKCIPÎUVKEQ NC GXCNWCEKÎP FG NCU JGTTCOKGPVCU [
CRNKECEKQPGUCOKITCTNCKORNGOGPVCEKÎPNCURTWGDCU[FQEWOGPVCEKÎPFGNRTQEGUQ
[NQUTGEWTUQUVGEPQNÎIKEQU PGEGUCTKQUCPKXGNFGJCTFYCTG[UQHVYCTG
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7PRTQITCOCGUUQHVYCTGNKDTGUK
x 7UVGFVKGPGNKDGTVCFRCTCGLGEWVCTGNRTQITCOCEQPEWCNSWKGTRTQRÎUKVQ
x 7UVGF VKGPG NC NKDGTVCF RCTC OQFKHKECT GN RTQITCOC RCTC CFCRVCTNQ C UWU
PGEGUKFCFGU
2CTC SWG GUVC NKDGTVCF UGC GHGEVKXC GP NC RT¶EVKEC WUVGF FGDG
VGPGTCEEGUQCNEÎFKIQHWGPVGRQTSWGOQFKHKECTWPRTQITCOCUKPFKURQPGTFGN
EÎFKIQHWGPVGGUGZVTCQTFKPCTKCOGPVGFKHKEWNVQUQ
x 7UVGF VKGPG NC NKDGTVCF RCTC TGFKUVTKDWKT EQRKCU VCPVQ ITCVKU EQOQ RQT WP
ECPQP
x 7UVGFVKGPG NCNKDGTVCF RCTCFKUVTKDWKTXGTUKQPGUOQFKHKECFCUFGNRTQITCOCFG
VCNOCPGTCSWGNCEQOWPKFCFRWGFCDGPGHKEKCTUGEQPUWUOGLQTCU
%CVGIQTÈCU FG UQHVYCTG NKDTG
5QHVYCTGFG(WGPVG#DKGTVC n1RGP5QWTEG
'P EWCPFQ WPC RCTVG FG NC EQOWPKFCF FGEKFKÎ FGLCT FG WUCT GN
VÃTOKPQnUQHVYCTGNKDTG[WUCTnQRGPUQWTEGUQHVYCTGEQPGNRTQRÎUKVQ
FG GXKVCT NC EQPHWUKÎP FG nHTGG EQP nITCVKU 1VTQU UKP GODCTIQ
CRWPVCDCP C CRCTVCT GN GURÈTKVW FG RTKPEKRKQ SWG JC OQVKXCFQ GN
OQXKOKGPVQ RQT GN UQHVYCTG NKDTG [ GN RTQ[GEVQ )07 [ TGUWNVCT CUÈ
CVTCEVKXQUCNQUGLGEWVKXQU[WUWCTKQUEQOGTEKCNGU1RGPUQWTEGUGEGPVTC
GPGNRQVGPEKCNFGTGCNK\CEKÎPFGUQHVYCTGFGCNVCECNKFCFRGTQGUSWKXC
NCUKFGCUFGNKDGTVCFEQOWPKFCF[RTKPEKRKQ
n5QHVYCTG NKDTG [ nQRGP UQWTEG FGUETKDGP NC OKUOC ECVGIQTÈC FG

UQHVYCTGO¶UQOGPQURGTQFKEGPFKHGTGPVGUEQUCUCEGTECFGNUQHVYCTG
[CEGTECFGNQUXCNQTGU'NRTQ[GEVQ)07EQPVKPÕCWVKNK\CPFQGNVÃTOKPQ
nHTGG UQHVYCTG =UQHVYCTG NKDTG? RCTC GZRTGUCT NC KFGC FG NC NKDGTVCF
FQPFGUQNCOGPVGNCVGEPQNQIÈCGUNQKORQTVCPVG
5QHVYCTG FG&QOKPKQ2ÕDNKEQ
'N UQHVYCTG FG FQOKPKQ RÕDNKEQ GU UQHVYCTG SWG PQ GUV¶ RTQVGIKFQ EQP
EQR[TKIJV 'U WP ECUQ GURGEKCN FG UQHVYCTG NKDTG PQ RTQVGIKFQ EQP
EQR[NGHV SWG UKIPKHKEC SWG CNIWPCU EQRKCU Q XGTUKQPGU OQFKHKECFCU PQ

RWGFGPUGTNKDTGUEQORNGVCOGPVG
P&QOKPKQRÕDNKEQQ GUWPVÃTOKPQNGICN[UKIPKHKECFGOCPGTCRTGEKUCPUKP
EQR[TKIJVQ
5QHVYCTGRTQVGIKFQEQPEQR[NGHV
'N UQHVYCTG RTQVGIKFQ EQP EQR[NGHV GU UQHVYCTG NKDTG EW[QU VÃTOKPQU FG
FKUVTKDWEKÎP PQ RGTOKVGP C NQU TGFKUVTKDWKFQTGU CITGICT PKPIWPC
TGUVTKEEKÎPCFKEKQPCNEWCPFQÃUVQUTGFKUVTKDW[GPQOQFKHKECPGNUQHVYCTG
'UVQ UKIPKHKEC SWG ECFC EQRKC FGN UQHVYCTG CWP UK JC UKFQ OQFKHKECFQ
FGDGUGTUQHVYCTGNKDTG
'N 2TQ[GEVQ )07 RTQVGIG OGFKCPVGEQR[NGHV ECUKVQFQGNUQHVYCTGSWG

RTQFWEGP EQP GN RTQRÎUKVQ FG FCT CECFCWUWCTKQNCUNKDGTVCFGU SWGGN
VÃTOKPQBBUQHVYCTGNKDTG KORNKEC
%QR[NGHVGUWPEQPEGRVQIGPGTCNRCTCRTQVGIGTCEVWCNOGPVGWPRTQITCOC
EQP EQR[NGHV PGEGUKVC WUCT WP EQPLWPVQ GURGEÈHKEQ FG VÃTOKPQU FG
FKUVTKDWEKÎP*C[OWEJCUOCPGTCURQUKDNGUFGGUETKDKTVÃTOKPQUEQR[NGHV
FGFKUVTKDWEKÎP
%QR[NGHV[NC)07)2.
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CNQQRWGUVQFGUWRTQRÎUKVQWUWCNGPNWICTFGUGTWPOGFKQ
FG RTKXCVK\CT GN UQHVYCTG UG VTCPUHQTOC GP WP OGFKQ FG
OCPVGPGTNKDTGCNUQHVYCTG.CKFGCEGPVTCNFGNEQR[NGHVGUFCTC
EWCNSWKGTC GN RGTOKUQ RCTC EQTTGT GN RTQITCOC EQRKCT GN
RTQITCOC OQFKHKECT GN RTQITCOC [ TGFKUVTKDWKT XGTUKQPGU
OQFKHKECFCURGTQPQUGFCRGTOKUQRCTCCITGICTTGUVTKEEKQPGU
RTQRKCU&GGUVCOCPGTCNCUNKDGTVCFGUETWEKCNGUSWGFGHKPGPCN
nUQHVYCTGNKDTGSWGFCPICTCPVK\CFCURCTCEWCNSWKGTCSWGVGPIC
WPCEQRKCUGVTCPUHQTOCPGPFGTGEJQUKPCNKGPCDNGU
2CTC SWG GN EQR[NGHV UGC GHGEVKXQ NCU XGTUKQPGU OQFKHKECFCU

FGDGPUGTVCODKÃPNKDTGU 'UVQCUGIWTCSWGVQFQVTCDCLQDCUCFQ
GP GN )07 SWGFCT¶ FKURQPKDNG RCTC NC EQOWPKFCF UK UG
RWDNKEC
%WCNSWKGT EQUC CITGICFCQ EQODKPCFC EQP WP RTQITCOC DCLQ

EQR[NGHV FGDG UGT VCN SWG NC XGTUKÎP EQODKPCFC VQVCN UGC
VCODKÃPNKDTG[DCLQEQR[NGHV
.C KORNGOGPVCEKÎP GURGEÈHKEC FG EQR[NGHV RCTCNCOC[QTÈCFGN

UQHVYCTG )07 GU NC.KEGPEKC2ÕDNKEC)GPGTCNFG)07
)07
)GPGTCN 2WDNKE .KEGPUG Q )2. )07 RCTC CDTGXKCT .QU
OCPWCNGU)07VCODKÃPGUV¶PDCLQEQR[NGHVRGTQUGWVKNK\CWP
EQR[NGHV OWEJQ O¶U UKORNG RQTSWG PQ GU PGEGUCTKC NC
EQORNGLKFCFFGNC.2))07RCTCNQUOCPWCNGU
5QHVYCTGNKDTGPQRTQVGIKFQEQPEQR[NGHV
'NUQHVYCTGNKDTGPQRTQVGIKFQEQPEQR[NGHVXKGPGFGUFGGNCWVQT
EQP CWVQTK\CEKÎP RCTC TGFKUVTKDWKT [ OQFKHKECT CUÈ EQOQ RCTC
CÌCFKTNGTGUVTKEEKQPGUCFKEKQPCNGU
5K WP RTQITCOC GU NKDTG RGTQ PQ RTQVGIKFQ EQP EQR[NGHV
GPVQPEGU CNIWPCU EQRKCU Q XGTUKQPGU OQFKHKECFCU RWGFGP PQ
UGT NKDTGU EQORNGVCOGPVG 7PC EQORCÌÈC FG UQHVYCTG RWGFG
EQORKNCTGNRTQITCOCEQPQUKPOQFKHKECEKQPGU[FKUVTKDWKTGN
CTEJKXQGLGEWVCDNGEQOQWPRTQFWEVQRTQRKGVCTKQ FGUQHVYCTG
'N 5KUVGOC : 9KPFQY KNWUVTC GUVQ 'N %QPUQTEKQ : NKDGTC :
EQP VÃTOKPQU FG FKUVTKDWEKÎP SWG NQ JCEGP UQHVYCTG NKDTG PQ
RTQVGIKFQ EQP EQR[NGHV 5K WUVGF NQ FGUGC RWGFG QDVGPGT WPC
EQRKC SWG VGPIC GUQU VÃTOKPQU FG FKUVTKDWEKÎP [ GU NKDTG 5KP
GODCTIQJC[XGTUKQPGUPQNKDTGUVCODKÃP[JC[GUVCEKQPGUFG
VTCDCLQ RQRWNCTGU [ VCTLGVCU IT¶HKECU RCTC 2% RCTC NCU EWCNGU
XGTUKQPGUPQNKDTGUUQPNCUÕPKECUSWGHWPEKQPCP5KWUVGFGUV¶
WUCPFQGUVGJCTFYCTG:PQGUUQHVYCTGNKDTGRCTCWUVGF
5QHVYCTGCDCTECFQRQT)2.
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)GPGTCN2WDNKE.KEGPUG.KEGPEKC2ÕDNKEC )GPGTCNFG)07GU
WP EQPLWPVQ GURGEÈHKEQ FG VÃTOKPQU FG FKUVTKDWEKÎP RCTC RTQVGIGT EQP
EQR[NGHV CWPRTQITCOC'N2TQ[GEVQ)07NCWVKNK\CEQOQNQU VÃTOKPQU
FGFKUVTKDWEKÎPRCTCNCOC[QTÈCFGNUQHVYCTG)07
5QHVYCTG)07
5QHVYCTG)07 GUUQHVYCTGSWGGUNKDGTCFQDCLQGNCWURKEKQFGN2TQ[GEVQ
)07 .C OC[QTÈC FGN UQHVYCTG )07 GUV¶ RTQVGIKFQEQPEQR[NGHVRGTQ
PQVQFQUUKPGODCTIQVQFQGNUQHVYCTG)07FGDGUGTUQHVYCTGNKDTG
#NIQFGUQHVYCTG)07GUGUETKVQRQTGNRGTUQPCN FGNC(WPFCEKÎPRCTCGN
5QHVYCTG.KDTG
(TGG5QHVYCTG(QWPFCVKQPRGTQNCOC[QTÈCFGNUQHVYCTG
)07 GU CRQTVCFC RQT XQNWPVCTKQU 2CTVG FGN UQHVYCTG CRQTVCFQ GUV¶
RTQVGIKFQ EQP EQR[TKIJV RQT NC (WPFCEKÎP RCTC GN 5QHVYCTG .KDTG QVTC
RCTVG GUV¶ RTQVGIKFQ EQP EQR[TKIJV RQT NQU CRQTVCFQTGU SWG NQU
GUETKDKGTQP
5QHVYCTG5GOKNKDTG
'N UQHVYCTG UGOKNKDTG GU UQHVYCTG SWG PQ GU NKDTG RGTQ XKGPG EQP
CWVQTK\CEKÎP RCTC WUCT EQRKCT FKUVTKDWKT [ OQFKHKECT
KPENW[GPFQ NC
FKUVTKDWEKÎP FG XGTUKQPGU OQFKHKECFCU UKP HKPGU FG NWETQ 2)2 GU WP
GLGORNQFG WPRTQITCOCUGOKNKDTG
'NUQHVYCTGUGOKNKDTGGUOWEJQOGLQTSWGGNUQHVYCTGRTQRKGVCTKQRGTQ
CÕP RNCPVGC RTQDNGOCU [ PQ RQFGOQU WUCTNQ GP WP UKUVGOC QRGTCVKXQ
NKDTG
'U KORQUKDNG KPENWKT UQHVYCTG UGOKNKDTG GP WP UKUVGOC QRGTCVKXQ NKDTG
'UVQ QDGFGEG C SWG NQU VÃTOKPQU FG FKUVTKDWEKÎP RCTC GN UKUVGOC
QRGTCVKXQ NKDTG EQOQ WP VQFQ GU NC EQPLWPEKÎP FG NQU VÃTOKPQU FG
FKUVTKDWEKÎP FG VQFQU NQU RTQITCOCU GP ÃN #ITGICPFQ WP RTQITCOC
UGOKNKDTG CN UKUVGOC JCTÈC CN UKUVGOC EQOQ WP VQFQ UÎNQ UGOKNKDTG
'ZKUVGPFQUTC\QPGURQTNCUSWGPQSWGTGOQUSWGGUVQUWEGFC
5QHVYCTG2TQRKGVCTKQ
'NUQHVYCTGRTQRKGVCTKQGUUQHVYCTGSWGPQGUNKDTGPKUGOKNKDTG5WWUQ
TGFKUVTKDWEKÎP Q OQFKHKECEKÎP GUV¶ RTQJKDKFC Q TGSWKGTG SWG WUVGF
UQNKEKVGCWVQTK\CEKÎPQGUV¶VCPTGUVTKPIKFCSWGPQRWGFCJCEGTNCNKDTGFG
WPOQFQGHGEVKXQ
(TGGYCTG
'N VÃTOKPQ PHTGGYCTGQ PQ VKGPG WPC FGHKPKEKÎP ENCTC CEGRVCFC RGTQ GU
WUCFC EQOÕPOGPVG RCTC RCSWGVGU SWG RGTOKVGP NC TGFKUVTKDWEKÎP RGTQ
PQ NC OQFKHKECEKÎP
[ UW EÎFKIQ HWGPVG PQ GUV¶ FKURQPKDNG 'UVQU
RCSWGVGUPQUQPUQHVYCTGNKDTG
5JCTGYCTG
2TQITCOC SWG UG RWGFG FGUECTICT NKDTGOGPVG RQT +PVGTPGV [ WVKNK\CTUG

ITCVWKVCOGPVG FWTCPVG WP RGTKQFQ FG RTWGDC &GURWÃU FGN RGTKQFQ FG
RTWGDC UK UG FGUGC UGIWKT WUCPFQ UG FGDGT¶ RCICT C UW CWVQT WPQU
FGTGEJQU
'N VÃTOKPQ UKIPKHKEC NKVGTCNOGPVG RTQITCOC EQORCTVKFQ G KPFKEC SWG

EWCNSWKGTC RWGFG FGUECTICT GN RTQITCOC [ GORG\CT C GORNGCTNQ UKP
FGUGODQNUQ RTGXKQ 2GTQ GNNQ PQ UKIPKHKEC SWG UGCP FG NKDTG WUQ Q FG
GORNGQITCVWKVQ.CNKEGPEKCFGWUQKPFKECEQPENCTKFCFGPECFCECUQNQU
VÃTOKPQUFGGORNGQCUÈEQOQNCECPVKFCFSWGFGDGUGTCDQPCFCGPECUQ
FGGPEQPVTCTFGWVKNKFCFGNRTQITCOC
'N UKUVGOC UJCTGYCTG UG WVKNK\C C OGPWFQ EQOQ OGFKQ RCTC FKUVTKDWKT
XGTUKQPGUFGRTWGDCEQPWPEQUVGOÈPKOQ
.CUXGTUKQPGUFGRTWGDCGPIGPGTCNVKGPGPCNIÕPVKRQFGNKOKVCEKÎP'P
CNIWPQU ECUQU CNIWPCU HWPEKQPGU PQ GUV¶P FKURQPKDNGU GP QVTQU GN
RTQITCOC UÎNQ CFOKVG WPC EKGTVC ECPVKFCF TGFWEKFC FG FCVQU 'P UW
XGTUKÎPO¶URQRWNCTGNRTQITCOCVKGPGVQFCUWHWPEKQPCNKFCFRGTQUÎNQ
GUQRGTCVKXQFWTCPVGFÈCUVTCUUWKPUVCNCEKÎP#NECDQFGÃUVQUWPQU
RTQITCOCUFGLCPFGHWPEKQPCT[TGEWGTFCPSWGFGDGPUGTFGUKPUVCNCFQU
FGN QTFGPCFQT Q RCICFQU #NIWPQU RTQITCOCU UKORNGOGPVG TGEWGTFCP
ECFCXG\SWGUGGLGEWVCPSWGGNRGTKQFQFGRTWGDCJCVGTOKPCFQRGTQ
UKIWGPQRGTCVKXQU
'N UJCTGYCTG PQ GU UQHVYCTG NKDTG PK UKSWKGTC UGOKNKDTG 'ZKUVGP FQU
TC\QPGURQTNCUSWGPQNQGU
x 2CTCNCOC[QTÈCFGNUJCTGYCTGGNEÎFKIQ HWGPVGPQGUV¶FKURQPKDNGFG
GUVCOCPGTCWUVGFPQRWGFGOQFKHKECTGNRTQITCOCGPCDUQNWVQ
x 'N UJCTGYCTG PQ XKGPG EQP CWVQTK\CEKÎP RCTC JCEGT WPC EQRKC G
KPUVCNCTNQUKPRCICTWPCECPVKFCFRQTNKEGPEKCPKCÕPRCTCRCTVKEWNCTGU
KPXQNWETCFQU GP CEVKXKFCFGU UKP ¶PKOQ FG NWETQ
'P NC RT¶EVKEC NC
IGPVGCOGPWFQJCEGECUQQOKUQCNQUVÃTOKPQUFGFKUVTKDWEKÎP[NQ
JCEGFGVQFCUHQTOCURGTQNQUVÃTOKPQUPQNQRGTOKVGP
5QHVYCTG%QOGTEKCN
'NUQHVYCTGEQOGTEKCNGUUQHVYCTGSWGGUV¶UKGPFQFGUCTTQNNCFQRQTWPC
GPVKFCF SWG VKGPG NC KPVGPEKÎP FG IGPGTCT ICPCPEKCU GEQPÎOKECU
OGFKCPVG GN WUQ FGN UQHVYCTG %QOGTEKCN [ RTQRKGVCTKQ PQ UQP
GSWKXCNGPVGU.COC[QTÈCFGNUQHVYCTGEQOGTEKCNGURTQRKGVCTKQRGTQJC[
UQHVYCTGNKDTGEQOGTEKCN[JC[UQHVYCTGPQNKDTGPQEQOGTEKCN
2QTGLGORNQ#FCFG)07UKGORTGGUFKUVTKDWKFCDCLQNQUVÃTOKPQUFGNC
)2. FG )07 [ ECFC EQRKC GU UQHVYCTG NKDTG RGTQ NQU FGUCTTQNNCFQTGU
XGPFGP EQPVTCVQU FG UQRQTVG %WCPFQ UWU XGPFGFQTGU NGU JCDNCP C NQU
ENKGPVGURQVGPEKCNGUCNIWPCUXGEGUGNENKGPVGFKEGP0QUUGPVKTÈCOQUO¶U
UGIWTQUEQPWPEQORKNCFQTEQOGTEKCNQ.QUXGPFGFQTGUTGURQPFGPP#FC
FG)07GUWPEQORKNCFQTEQOGTEKCNUÎNQSWGGUUQHVYCTGNKDTGQ
2CTC GN RTQ[GEVQ )07 GN ÃPHCUKU GUV¶ GP QVTQ QTFGP NQ KORQTVCPVG GU
SWG#FCFG)07GUUQHVYCTGNKDTGUKGUEQOGTEKCNPQGUWPCRTGIWPVC
KORQTVCPVG 5KP GODCTIQ GN FGUCTTQNNQ CFKEKQPCN FG #FC FG )07 SWG
TGUWNVCFGNPGIQEKQSWGUQRQTVCGUFGHKPKVKXCOGPVGDGPGHKEKQUQ
3
3QQ``ddee\\__ 9999 ** 99]]``QQSSdd__ TTUU\\ CC__VVddggQQbbUU <<YYRRbbUU UU^^ \\QQcc
55^^ddYYTTQQTTUUcc TTUU\\ 55ccddQQTT__
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5K DKGP NC OC[QTÈC FG NCU CRNKECEKQPGU FGN UQHVYCTG UG JCP EQPEGPVTCFQ GP
CODKGPVGUGORTGUCTKCNGUNCRQRWNCTK\CEKÎPFGNWUQFG+PVGTPGVJCQDNKICFQCNQU
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VTCXÃU FG NC TGF OGFKCPVG JGTTCOKGPVCU FG RTGUGPVCEKÎP GPVTG
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x &KUGÌQ GNCDQTCEKÎP [ FKUVTKDWEKÎP FG HQNNGVQU GZRNKECVKXQU FGN
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+PVTCPGV
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.CUGIWPFCVCTGCGUVCQTKGPVCFCCQTICPK\CTWPGUSWGOCRCTVKEKRCVKXQ
FG NQU TGEWTUQU [ GUHWGT\QU KPUVKVWEKQPCNGU RCTC RGTOKVKT NC
KORNGOGPVCEKÎPFGNUQHVYCTGNKDTGGPGNOGPQTVKGORQRQUKDNG
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EQPVKPWKFCFFGNQURTQEGUQUFGNCKPUVKVWEKÎP
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FG/KITCEKÎPC5QHVYCTG.KDTGFGDGT¶VGPGTGPEWGPVCNCUUKIWKGPVGU
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RNCP FG CEEKÎP KPUVKVWEKQPCN UG QHKEKCNKEG OGFKCPVG 4GUQNWEKÎP
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FGDGT¶P RTGEKUCT NC EQPHQTOCEKÎP FG NQU TGRTGUGPVCPVGU FG NCU
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FKTGEVQT FG +PHQTO¶VKEC G KPVGITCFC RQT NCU FKTGEEKQPGU EQP
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KPHQTOCEKÎPSWGRQUGGP
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x %QPNCHKPCNKFCFFGPQTOCTNQU%QOKVÃUUGFGDGT¶EQPVCTEQPWP
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CEWGTFQU
8GTCPGZQ&
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GLGEWEKÎP FGN CURGEVQ VÃEPKEQ FGPVTQ FG NQU RNC\QU TGSWGTKFQU [
GPOCTECFQUFGPVTQFGNCRCTVKFCRTGUWRWGUVCTKCFGUVKPCCNRTQ[GEVQ
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x 2TQRQPGTCN2TGUKFGPVGFGN%QOKVÃGN2NCPFG#EVKXKFCFGU
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x %CRCEKVCEKÎP C NQU KPVGITCPVGU FG NQU RTQ[GEVQU [ GSWKRQU FG
VTCDCLQGPNCUHCUGUFGNRTQEGUQFGOKITCEKÎPCUQHVYCTGNKDTG.CU
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x 5WRGTXKUCT NC TGCNK\CEKÎP FGN KPXGPVCTKQ FG NQU UKUVGOCU FG
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FGNRTQEGUQFGOKITCEKÎP
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UQHVYCTGCUÈEQOQVCODKÃPFGNRGTUQPCNVÃEPKEQTGSWGTKFQ
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KORQTVCPVGNCKPVGTXGPEKÎPFGNRGTUQPCNRTQRKQEQPEQPQEKOKGPVQFG
NQU UKUVGOCU FG KPHQTOCEKÎP FG NC KPUVKVWEKÎP UWRGTXKUCPFQ Q
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C 1DNKICEKQPGUVCPVQFGNC+PUVKVWEKÎPEQOQFGNRTQXGGFQT
D 'PVTGICFGNQUUKUVGOCUFGKPHQTOCEKÎPFGNCKPUVKVWEKÎPOKITCFQU
C UQHVYCTG NKDTG Q UGTXKEKQU EQPVTCVCFQU GURGEKHKE¶PFQUG GN
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CRNKECEKQPGU[JGTTCOKGPVCU)07.KPWZ
F %CRCEKVCEKÎP UQDTG NC KPUVCNCEKÎP EQPHKIWTCEKÎP [ WUQ FG NQU
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G 'N RTQXGGFQT FGDG ICTCPVK\CT GN UQRQTVG RGTOCPGPVG C NQU
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L 2GPCNKFCFGU RQT KPEWORNKOKGPVQ FGN RTQXGGFQT C GUVCDNGEGTUG
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M 4GUQNWEKÎPFGNEQPVTCVQECWUCNGU
N 8KIGPEKCFGNEQPVTCVQGURGEKHKECPFQKPKEKQ[HKP
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x 5WRGTXKUCT NC TGCNK\CEKÎP FGN FKCIPÎUVKEQ G KPXGPVCTKQ FG NQU
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x #UKIPCEKÎP FG NQU TGEWTUQU TGSWGTKFQU C PKXGN FG JCTFYCTG [
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VKRQFGUKUVGOCQRGTCVKXQDCUGSWGWUCGNUQHVYCTGKPUVCNCFQ2QT
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WUWCTKQ C OKITCT 5VCT1HHKEG RGTOKVG VTGU OQFCNKFCFGU FG
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x 7UWCTKQU SWG WUCP UKUVGOCU [ CRNKECVKXQU DCLQ NC RNCVCHQTOC

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NC EQPVKPWKFCF FG NCU QRGTCEKQPGU FG NC KPUVKVWEKÎP EQOQ VCODKÃP GN
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GZEGREKÎPFGNCCRNKECEKÎP2CTCGUOW[KORQTVCPVGGXCNWCTNCCRNKECEKÎP
GSWKXCNGPVGGPUQHVYCTGNKDTGGUVWFKCTNCKPUVCNCTNCGPWPUGTXKFQTGURGLQ
[GZRGTKOGPVCTGNRTQEGUQFGOKITCEKÎP
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FKUVTKDWEKÎP FG DCUG FG FCVQU EQOQ /[53. RCTC .KPWZ CEGNGTC GN
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FGGNNQU'UVQUUGGPVTGICT¶PFGPVTQFGN2NCPFG#EEKÎP+PUVKVWEKQPCN%QPGN
RTQRÎUKVQ FG QRVKOK\CT NQU RNC\QU [ TGEWTUQU PGEGUCTKQU RCTC NQITCT NC
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x (GEJCFGKPKEKQ[HKPCNK\CEKÎPFGECFCCEVKXKFCF
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OGLQTCT[CITGICTPWGXCUHWPEKQPGUQUGTXKEKQUCNQUSWGXKGPGP RTGUVCPFQ
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6QFQUNQURTQ[GEVQUSWGUGGLGEWVGPFGDGPUGTXCNQTK\CFQU[GHGEVWCTUGWP
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QVTQUUKUVGOCUQRGTCVKXQURTQRKGVCTKQUEQOQ9KPFQYU065GTXGT9KPFQYU
GVE
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5KUVGOCUQRGTCVKXQUCFKEKQPCNGUSWGGUVÃPKPUVCNCFQUQSWGXCPC
UGTKPUVCNCFQUGPUWUKUVGOC
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TGKPKEKG
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GN RTQITCOC FG KPUVCNCEKÎP FG .KPWZ WUCPFQ NQU UKIWKGPVGU OGFKQU
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SWGUGGPEWGPVTCGPNCNKUVCFGNCRCTVGKPHGTKQTFGNCRCPVCNNC
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UKUVGOC
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CFKEKQPCNRCTCFCVQU[RTQITCOCU
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x /QFQVGZVQ
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GPEWCPVQCOGOQTKC4#/OGOQTKCFGNCVCTLGVCFGXKFGQNCXGNQEKFCFFGN
OKETQRTQEGUCFQTEQOQVCODKÃPFGNITCFQFGEQPQEKOKGPVQ[GZRGTKGPEKC
GP .KPWZ 'N OQFQ VGZVQ GU TGEQOGPFCFQ RCTC O¶SWKPCU EQP OÈPKOCU
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RCWNCVKPQ GP GN UGPVKFQ SWG GN WUWCTKQ RWGFC EQORCTCT NCU DQPFCFGU FGN
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RGSWGÌCUTGFGUEQOQVCODKÃPRCTCWUWCTKQUUKPEQPGZKÎPCTGF
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KPUVCNCEKÎPFGNUKUVGOCQRGTCVKXQ.KPWZ
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4GCNK\CT GN 5ECPFKUM CN FKUEQ C 2CTVKEKQPCT EQP GN VKRQ FG RTWGDC
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QRVKOK\CEKÎP EQORNGVC VQFQU NQU CTEJKXQU UQP
FGUHTCIOGPVCFQU [ QTFGPCFQU RCTC HCEKNKVCT NC RCTVKEKÎP FGN FKUEQ
FWTQRCTCQTFGPCTNCKPHQTOCEKÎPFGNFKUEQ[EQNQECTNCCNRTKPEKRKQ
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FGPQOKPCFC&GHTCIOGPVCFQTFGFKUEQ
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(KTUV
PQPFGUVTWEVKXG +PVGTCEVKXG 2CTVKVKQP 5RNKVVKPI RTQITCO (+25 GU WP
RTQITCOC )07.KPWZ FKUGÌCFQ RCTC RCTVKEKQPCT WPC RCTVKEKÎP &15
GZKUVGPVG UKP DQTTCT NC KPHQTOCEKÎP EQPVGPKFC GP GNNC [ UGIWKT NCU
KPUVTWEEKQPGUFGRCTVKEKÎP'UVQRGTOKVKT¶TGFWEKTUWRCTVKEKÎP&15[
CUÈRQFGTKPUVCNCT.KPWZ GPGNGURCEKQUQDTCPVG
+PUVCNCT GN5KUVGOC1RGTCVKXQ.KPWZ
D 2CTC 7UWCTKQU SWG RQUGGP 1TFGPCFQTGU EQP 9KPFQYU
4GCNK\CT GN 5ECPFKUM CN FKUEQ C 2CTVKEKQPCT EQP GN VKRQ FG RTWGDC
%QORNGVC RCTC GXCNWCT [ EQTTGIKT NQU GTTQTGU GZKUVGPVGU GP GN FKUEQ
FWTQ
4GCNK\CT GN &GHTCI CN FKUEQ FWTQ RCTC QTFGPCT NC KPHQTOCEKÎP FGN
FKUEQ[EQNQECTNCCNRTKPEKRKQFGNFKUEQ
2CTVKEKQPCTGNFKUEQFWTQGPRCTVGUEQPNCJGTTCOKGPVC(+25
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RGTOKVGVTCDCLCTKPFKUVKPVCOGPVGGPNCRNCVCHQTOC9KPFQYUQ.KPWZ
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QRGTCVKXQ 9KPFQYU $QQV2CTV GURGEKCNOGPVG UG WVKNK\C RCTC

9KPFQYU 06 [ 9KPFQYU GUV¶ DCUCFC GP GN FKUGÌQ FG
9KPFQYU06
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E 2CTC 1TFGPCFQTGU UKP 5KUVGOC 1RGTCVKXQ
'UVCOQFCNKFCFGUWUCFQGURGEKCNOGPVGRCTCUGTXKFQTGU
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2CTC VQFQU NQU ECUQU OGPEKQPCFQU +PUVCNG GN 5KUVGOC 1RGTCVKXQ

.KPWZKPEQTRQTCFQGPFQU%&41/FGCEWGTFQCNCUKPUVTWEEKQPGU
FGKPUVCNCEKÎP#PVGUFGRTQEGFGTCNCKPUVCNCEKÎPGNUKUVGOCQRGTCVKXQ
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UKUVGOC .KPWZ &GVGTOKP¶PFQUG FQU PWGXQU GURCEKQU FKUVTKDWKFQU
EQOQUKIWG
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UYCR WVKNK\CFQ EQOQ EQORNGOGPVQ C NC OGOQTKC HÈUKEC
4#/
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UQHVYCTGFGNCUCRNKECEKQPGU
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7UHVSDUWLFLRQHVSULPDULDV 8QDSDUWLFLyQH[WHQGLGD
VRODPHQWHXQDSXHGHVHU FRQWHQLHQGRGRV
DFWLYDGD SDUWLFLRQHVOyJLFDV
2TWGDCUFGQRGTCVKXKFCFFGNQUUKUVGOCOKITCFQU
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KORNGOGPVCT Q FG T¶RKFC GLGEWEKÎP Q RQT ECTCEVGTÈUVKECU KPVGTPCU EQOQ
FKUGÌQOQFWNCT
5KP GODCTIQ UQP NCU ECTCEVGTÈUVKECU KPVGTPCU NCU SWG IGPGTCP NCU GZVGTPCU
TC\ÎP RQT NC SWG FGDGP UGT EQPUKFGTCFCU FWTCPVG GN EWTUQ FGN FKUGÌQ [
EQPUVTWEEKÎPFGNUQHVYCTGFGECNKFCF%WCPFQUGJCDNCFGWPUQHVYCTGFG
ECNKFCF EKGTVQU HCEVQTGU FGDGP UGT VQOCFQU GP EWGPVC CN GHGEVWCT NCU
RTWGDCU
4QDWUVQSWGRWGFCOCPGLCTEKTEWPUVCPEKCUHWGTCFGUWFKUGÌQ
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4GWUCDNGSWGRWGFCWVKNK\CTUGGPQVTQUUKUVGOCUCFGO¶UFGCSWGNRCTCGN
EWCNHWGETGCFQ
%QORCVKDNG SWGUGGPVKGPFCEQPQVTQURTQITCOCU
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2QTVCDNGSWGRWGFCVTCPUHGTKTUGH¶EKNOGPVGCQVTQUCODKGPVGUFGUQHVYCTG[
JCTFYCTG
8GTKHKECDNGSWGRGTOKVCFGVGEVCTEW¶PFQ[FÎPFGHCNNC
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%WCPFQ UG JC EWNOKPCFQ NC KPUVCNCEKÎP [ EQPHKIWTCEKÎP FGN UKUVGOC

QRGTCVKXQ .KPWZCRNKECEKQPGU RCTCUGTXKFQTGUFGEQOWPKECEKQPGUDCUGFG
FCVQU [ JGTTCOKGPVCU FG IGUVKÎP GU PGEGUCTKQ GHGEVWCT NCU RTWGDCU FG
KPUVCNCEKÎP[EQPHKIWTCEKÎP
5KUVGOC QRGTCVKXQ %WCPFQ UG EWNOKPC GN RTQEGUQ FG KPUVCNCEKÎP [

EQPHKIWTCEKÎP FGN UKUVGOC QRGTCVKXQ .KPWZ GN UKUVGOC CWVQO¶VKECOGPVG
RTQEGFGCTGKPKEKCNK\CTGNUKUVGOCKPUVCNCFQ2CTCGNNQGNUKUVGOCRKFGSWG
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R /CPWCNFG+ORTGU
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HKPKVQUGKPHKPKVQU
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x VGZKPHQ GU WP LWGIQ FG WVKNGTÈCU SWG IGPGTC OCPWCNGU KORTGUQU CTEJKXQU GP #5%++
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FQEWOGPVQU+PHQ GPNÈPGC
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PQTOCNOGPVGJCEKCWPUJGNNCNWUWCTKQUKUVGOC[VKGORQTGCNWVKNK\CFQ
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GNNQUWPCBEQPHKCP\C NKOKVCFC
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EQOQNQUFKURQUKVKXQUGPRTQE
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