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We are conducting a research to know the general perception and attitude of customer towards the
usage pattern of credit cards. The information will be a valuable input for the research and we
assure you that the information will be kept confidential. We hope that you will co-ordinate with us
and give quite a few minutes from your precious time and give the genuine answer.


 

 


  







 
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u.m ›o you have ownership of credit card?

(a)m Yes (b) No

2.m You hold credit card of which bank?

(a)m H›
Bank (b) SBI (c) Others

3.m How many credit cards do you have?

(a)m One (b) Two (c) Three and above
 .m Reason for having more than one card?
(a)m To minimise the amount, I want to bear.
(b)mOne came automatically with my bank account.
(c)m They offer different thing i.e. extended warranty, other gives royalty cards.
(d)mOne is for every day spending and other is for exceptional spending.
(e)m One is for personal spending and other is for joint use with the partner.
(f)m Others.

5.m Have you faced any problem in purchasing credit card?

(a)m Yes (b) No

If yes«..then which problem you faced-

____________________________________________________________________________
____________________________________________________________________________
________________________________________________.

6.m What triggered you to purchase credit card?

(a)m Marketing skills of salesman.
(b)mYou travel frequently.
(c)m ree credit card.
(d)mAdditional concession on payment through credit cards.
(e)m Reference groups.
(f)m Others.

7.m What is the main purpose of using credit cards?

(a)m Withdrawal of money.
(b)mHotels and travelling.
(c)m Ticket booking.
(d)mOnline payment.
(e)m Retail store.
(f)m Others.

8.m How frequently do you use credit card in a week?

(a)m Once
(b)mTwice
(c)m Thrice
(d)mMore than three.

9.m What is your payment behaviour?

(a)m Always pay in full.
(b)mTend to roll into next month.
(c)m Others.
u.mHave you faced any problem in using credit cards?
(a)Yes (b) No

If yes ««.then which problem-

___________________________________________________________________________
___________________________________________________________________________
_______________________________________________________.

uu.mAre you satisfied with your credit card services?

(a)Yes (b) No

If No««..why?-
___________________________________________________________________________
___________________________________________________________________________
_________________________________ ________________________.

u2.mAny suggestions

___________________________________________________________________________
___________________________________________________________________________
_______________________________________________________.

Thank you for your cooperation for devoting your valuable time and sharing the
valuable information with us which will help to complete the project
successfully.
Place«««««««

›ate««««««««..

Signature of the respondent