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WINTER PROJECT ON
CONSUMER AWARNESS
ON
A
WINTER PROJECT
ON
CONSUMER AWARNESS ON
TATA SKY
SUBMITED TO
S.P.B. COLLEGE OF BUSINESS ADMINISTRATION
UDHNA
SURAT
AFFILITED TO
VEER NARMAD SOUTH GUJARAT UNIVERSITY, SURAT
PREPARED BY
PATEL RAVI H.
(MARKETING)
ROLL NO:-22
GUIDED BY
MR. HORMAZ PATEL
ACKNOWLEDGEMENT
In the realization of one’s goal man is not an independent identity. It is
the collective efforts of the people from different circle. Keeping this in mind, I would
like to take this opportunity to show my appreciation to all those who have
contributed in one-way or other, small or big.
I would like to thanks Mr. Hormaz Patel for his in stinted support,
fruitful discussions, unfailing and tireless efforts, valuable and productive guidance
and showing his keen interest in accomplishing my research work successfully.
DECLARATION
I, Ravi Patel here by declare that the present project entitled
“Consumer Awareness on TATA SKY” work is a result of my own work
and my indebtedness to other work/publication, if any, have been duly
acknowledged.
Date:
Date: - (Signature
(Signature))
Place:
Place: - Surat (Udhna) Ravi patel
(Roll no: 22)
EXECUTIVE SUMMARY
This project i.e. “Consumer Awareness on TATA SKY” is purely focused on how
tough awareness is going in the current market. Nowadays, more and more companies
are coming up with their new DTH services to entertain the people in their life.
The introduction of the industry includes some vital detail about the history of DTH
service. Soon after the beginning of the DTH service, in the opening only DD direct
plus and Dish TV was successively doing their business but at the moment TATA
SKY is also second-hand as DTH services.
The introduction of the company includes the details of the TATA SKY, its
milestones, its new schemes and services etc…..
The objective of the project report is to conduct a survey to find out the awareness of
the consumer or people towards Tata Sky.
I used the simple random sampling research design for the project as I tried to know
the awareness of consumers while using the DTH service as their entertainment. I
have collected primary data by filling questionnaire which have analyzed; tabulated
and meaningful conclusion are drawn out of it.
The sample size used for conducting the field survey was 100 respondents. I will try
my best in preparing this project report, still there may be some obstacles that comes
in the way and stop me to 100% accurate result.
Analysis and findings includes tables and graphs which were followed by meaningful
interpretation.
INDEX
II DECLARATION ii
IV INDEX iv
1 Industry Profile 1
2 Company profile 11
3 Theoretical Concept 28
6 Recommendation 66
7 Bibliography 69
8 Annexure 71
INDEX
INDEX
EXECUTIVE SUMMARY
DECLARATION
ACKNOWLEDGEMENT
CHAPTER 3: ANALYSIS…………………………………………………………….
PRIMARY ANALYSIS
RESEARCH METHODOLOGY
BIBLIOGRAPHY
ANNEXCURE
CHAPTER: 1
INDUSTRY PROFILE
DTH Industry
The Surat People’s Co-Operative Bank College of Business Administration
Consumer awareness on TATA SKY
Introduction
With the Indian economy booming at a GDP growth rate of 8.7%, there is sense of
growth prevailing everywhere. The average Indians disposable income and
purchasing power has risen to never before levels. The Indian Entertainment & Media
industry is also not far behind. It is currently estimated at a worth of Rs. 450 billion
with a CAGR of 18% over next 5 years. Terms which were alien to Indians like DTH,
Digital Cable, and IPTV are suddenly finding presence of country’s journals.
India would overtake Japan as Asia’s largest DTH by next year and be Asia’s leading
cable market by 2010 and the most-profitable Pay-TV market by 2015. This growth
presents a lot of interesting scenarios.
So what is this DTH all about? How, if at all, does it help the customer? Is it good?
Let's show some detail for DTH service.
What is DTH?
DTH does away with the need for the local cable operator and puts the broadcaster
directly in touch with the consumer. Only cable operators can receive satellite
programmes and they then distribute them to individual homes.
DTH services were first proposed in India in 1996. But they did not pass approval
because there were concerns over national security and a cultural invasion. In 1997,
the government even imposed a ban when the Rupert Murdoch-owned Indian Sky
Broadcasting (ISkyB) was about to launch its DTH services in India.
Finally in 2000, DTH was allowed. The new policy requires all operators to set up
earth stations in India within 12 months of getting a license. DTH licenses in India
will cost $2.14 million and will be valid for 10 years. The companies offering DTH
service will have to have an Indian chief and foreign equity has been capped at 49 per
cent. There is no limit on the number of companies that can apply for the DTH
license.
The way DTH reaches a consumer's home is different from the way cable TV does. In
DTH, TV channels would be transmitted from the satellite to a small dish antenna
mounted on the window or rooftop of the subscriber's home. So the broadcaster
directly connects to the user. The middlemen like local cable operators are not there in
the picture.
DTH can also reach the remotest of areas since it does away with the intermediate
step of a cable operator and the wires (cables) that come from the cable operator to
your house. As we explained above, in DTH signals directly come from the satellite to
your DTH dish.
Doordarshan plans to launch its DTH telecast from April 1. The government has said
it will provide 10,000 dishes free across eight states for increased community viewing
of the DTH service. The government is estimated to be investing over Rs 300 crore
(Rs 3 billion) in this DTH venture.
There are four serious contenders for DTH services in India: Doordarshan, Star, Zee,
and Data Access.
Yes. DTH offers better quality picture than cable TV. This is because cable TV in
India is analog. Despite digital transmission and reception, the cable transmission is
still analog. DTH offers stereophonic sound effects. It can also reach remote areas
where terrestrial transmission and cable TV have failed to penetrate. Apart from
enhanced picture quality, DTH has also allows for interactive TV services such as
movie-on-demand, Internet access, video conferencing and e-mail. But the thing that
DTH has going for it is that the powerful broadcasting companies like Star, Zee, etc
are pushing for it.
In DTH, the payments will be made directly by the subscriber to the satellite company
offering the service.
Consider the cable operators pyramid. Right at the top is the broadcaster. Next comes
the Multi Service Cable Operator (MSOs) like Siticable, In Cable, etc. Below them
are the Access Cable Operators (ACOs) or your local cable guy who actually lays the
wires to your house.
The local cable operators or the ACOs then allegedly under-report the number of
subscribers they have bagged because they have to pay the MSOs something like Rs
30-45 per household. Showing a lesser number of households benefits ACOs.
With no way to actually cross check, the MSOs and the broadcasters lose a lot.
Broadcasters do not earn much in subscription fees and are mostly dependent on
advertisement revenue to cover their costs, which is not sustainable and does not offer
high growth in revenues for broadcasters.
The way out of this is to use a set-top box so that it will be clear how many
households are actually using cable or going for DTH where broadcasters directly
connect to consumers and can actually grow revenues with a growth in the subscriber
base.
Today, broadcasters believe that the market is ripe for DTH. The prices of the dish
and the set-top box have come down significantly. Overall investments required in
putting up a DTH infrastructure has dropped and customers are also reaping the
benefits of more attractive tariffs.
The major thing that DTH operators are betting on is that the service is coming at a
time when the government is pushing for CAS (conditional access system), which
will make cable television more expensive, narrowing the tariff gap between DTH
and cable.
A set-top box is a must for DTH. Earlier, when CAS made set-top box mandatory for
households, the costs between DTH and cable would not have been too wide.
But CAS on the backburner now -- which means no set-top box (a must for DTH), the
price gap between DTH and cable, will be wide.
In Oct 2002, Siticable, which is owned by Zee, said that the cost of the installation
equipment, which includes the receiver dish and the set-top box, would be priced at
around Rs 3,900. Siticable is looking to rope in 1 million subscribers in 15 months.
Other estimates say that digital cable set-top box may cost Rs 4,000, a DTH decoder
dish is unlikely to cost less than Rs 7,000.
Some reports say that an entry level DTH STB will cost about Rs 7,000 (including
taxes and installation cost at consumers end). A more advanced STB with value added
features like PVR (Personal Video Recorder), PSTN connectivity, Gamming console,
channel management system, etc. may cost as much as Rs 15,000.
So, what's the buzz? Will DTH finally be the one that rules?
The cable system is well entrenched in India and is showing quite rapid growth. If
DTH had come to India in 1996-97 (like Star had originally attempted), then it could
have made a significant breakthrough.
Europe is an example of this. DTH developed there before cable and now controls
nearly 80 per cent of the total satellite television subscriber base. But in US, cable
rules because it came before DTH.
DTH will definitely cut into the existing cable user base. It will make the local cable
operator less important and take business away from him. It will give consumers
greater choice.
But it is likely to be an up market premium product and most middle class households
will stick to cable.
Current Players
The current players in DTH industry are
A recent survey done using the Television Audience Measurement (TAM) puts
DD-Direct+ with 4.5 million homes at top with Dish TV having 2.1 million homes
and Tata Sky capturing 1 million home.
13%
28%
59%
The following companies have either the license/letter of intent or applied for the
license to operate DTH services.
CHAPTER: 2
COMPANY PROFILE
TATA SKY
Introduction
Tata Sky
Type Joint venture between Tata Group (80% stake) and
STAR TV (20% stake)
Founded 2004
Headquarters Kirloskar Business Park, Bangalore, India
Profile
Tata Sky was incorporated in 2004 but 'Tata Sky was launched' in 8th August, 2006. It
currently offers close to 110 channels and some interactive ones.
The company uses the Sky brand owned by BSkyB. The Sky brand, owned by the
UK-based British Sky Broadcasting Group, has more than 20 years of experience in
satellite broadcasting, and is well known for its innovative products and services.
With this service, Tata Sky has joined a select international group of DTH businesses
that operate in areas as far away as the UK and Italy in Europe, and Mexico and
Brazil in Latin America.
A world where the mere push of a button gives you courtside seats at the Wimbledon
or balcony seats to the latest blockbuster movie.
Imagine a world where audio CDs will be outdated, and DVD libraries, frankly,
unnecessary.
In this world, wires will be redundant and handheld gaming consoles a thing of the
past. Information will travel through space, and the mighty remote will give you
access to your personal choice of channels.
This is the future. This is DTH from TATA and STAR. The next wave of technology
that will revolutionize home entertainment in India. This is Tata Sky.
Vision
Tata Sky plans to launch its DTH service with top-of-the-line infrastructure and
revolutionize Indian entertainment through its superior DVD quality picture and CD
quality sound. The service envisions to:
Area of business
Tata Sky offers viewers a variety of popular channels in categories ranging from
entertainment, sports, movies and music to news and documentaries in DVD-quality
picture and CD-quality sound. The service further aims to empower television viewers
with choice, control and convenience through a wide range of programming and
interactive features, thus becoming a one-stop shop for all the television entertainment
needs of customers.
With state-of-the-art digital infrastructure and partners that include global leaders in
digital technology, Tata Sky provides for hardware installation at subscribers' homes,
as well as after-sales service through an extensive customer service network that
provides complete customer care. Tata Sky also retails its hardware and prepaid
recharge vouchers through popular consumer electronic stores to facilitate consumer
access.
Business partners
Tata Sky has invested in state-of-the-art digital infrastructure and has partnered with
global leaders in digital technology.
Indian Space Research Organization: The Company has on lease all 12 KU-Band
transponders on ISRO's Indian satellite, INSAT 4A, and the most advanced and high-
powered KU-Band communication satellite in the region. The satellite enables Tata
Sky to offer superior picture and sound quality with a wider range of channels.
NDS: Tata Sky has partnered with NDS, a provider of technology solutions for pay
television. The NDS Video Guard conditional access solution provides superior
broadcast security, and enables Tata Sky to offer multiple programming and pricing
packages.
Siebel: Tata Sky has partnered with Siebel, leaders in Customer Relationship
Management (CRM) software, to support operations through call centres and field
service operations, customer order management and product configuration.
Comverse: COM verse’s Kenan FX billing software supports billing for all
residential, institutional and commercial customers. The software has been enhanced
specifically for Tata Sky to support a new industry pre-paid billing service that allows
customers 'to pay as you go'.
SAP: SAP's Enterprise Resource Planning (ERP) application suite supports the
company's materials management, sales and distribution, finance and control, and
human resources requirements.
Entertainment
Tata Sky offers subscribers popular channels such as STAR group channels, Sony,
Discovery, Disney, MTV, NDTV, ESPN STAR Sports, National Geographic,
Eenadu, TV Today, Asianet and many more.
The service provides viewers with DVD-quality picture and CD-quality sound,
enhancing their viewing experience.
Features like Active STAR News, Active Newsroom and Active Khabar allow
viewing multiple channels on a single screen. For kids there is a special Active Wiz
kids learning service. With parental control functions it's also easy to lock channels
with special PIN numbers.
Tata Sky has set up a pan-India distribution network of popular consumer electronic
stores and mobile phone outlets that retail its hardware and prepaid recharge
vouchers. The company has also tied up with LG, ITC International Business Division
and Indian Oil Corporation to support its distribution network.
Achievement
World & STAR One (Coffee with Karan Contest) and STAR Gold (Tata Sky
Pure Gold Krrish Contest & Tata Sky Pure Gold Don Contest)
Milestone
2005
• TATA - STAR DTH venture signs lease agreement with ISRO (Indian space
research organization)
• TATA - STAR DTH Venture Receives Ministry's Clearance
2006
• Tata Sky selects NDS systems to create India's most advanced digital and
interactive DTH service
• Tata Sky launches ACTVE WIZKIDS - a unique edutainment service
• Tata Sky launches pay-per-view service - SHOWCASE
• Tata Sky Launches ACTVE SPORTS on ESPN STAR Sports
• Television finally becomes interactive with Tata Sky
• Tata Sky Satellite Television Service Launches Across the Country
• Tata Sky partners with Humax for set-top boxes
• Tata Sky selects Sun Microsystems to build state-of-the-art direct-to-home (DTH)
television service in India
• Tata Sky selects Maxus as its media buying partner
• Tata Sky partners with Thomson for set-top boxes
• Zee-Turner channels now on Tata Sky
2007
• Tata Sky introduces three new interactive services: Active Darsan, Active Learning
and Active Stories
• Tata Sky expands offering to 140 channels
• Tata Sky crosses 1 million marks in record time
Interactive services
A quiz based educational service covering Maths, GK and Science for children in the
age group of 7-11 years. The content for this service is provided by 24x7guru.com.
Find out what each day has in store for you with daily predictions from Bejan
Daruwalla’s Ganesha Speaks.
HOME
If you cannot decide which serial or movie to watch,
switch to ‘home’
Online Payment
Pay online for your monthly subscription through your credit card/net banking
account.
• Login to the My Tata Sky section and click on the Account Recharge option
(available only to registered users of My Tata Sky)
Recharge Voucher
• Purchase a recharge voucher of the desired denomination from nearest Tata Sky
dealer then;
• Scratch the security foil on the reverse of the voucher to reveal the unique 16-digit
recharge PIN
• Login to the My Tata Sky section, click on the Account Recharge option and enter
your 16-digit PIN to recharge your account (available only to registered users of
My Tata Sky)
OR
• Send RC <16-digit recharge PIN> to 56633 from your Registered Mobile Number
(RMN). To register your mobile number, send RMN <space> <your 10-digit
subscriber ID> to 56633 from your mobile phone.
OR
• Call the Tata Sky helpline to enter your 16-digit PIN through the IVR
Tata Sky recharge vouchers are available at all and outlets. They are
Contact
Tata Sky help lines:
From MTNL / BSNL lines: +1 (860) 425 6633
From other lines:
Western India: +91 (20) 6600 6633
Northern India: +91 (172) 6600 6633
Southern and Eastern India: +91 (40) 6600 6633
CHAPTER: 3
ANALYSIS
OBJECTIVES OF THE PROJECT
It is obvious that every task has some objectives. My objectives behind
working on this project are:
-*) the main objective of this project is making the consumer aware of His/Her
rights.
RESEARCH METHODOLOGY
Descriptive research study is undertaken when the researcher wants to know the
characteristics of certain groups; gender; education level; income; occupation
etc.
Causal Research Design:
Causal research is undertaking when the researcher want to study the cause and
effect relationships between two or more variables. It accomplishes this goal
through laboratory and field experiments.
The choice of the source of data should be according to the objective and
suitability to the information required. There can be two main classifications of data
sources.
Primary data
Secondary data
Primary data means the data, which is collected by the research for the first time;
in this project I am using this method by conducting a field survey.
The secondary data is collected from article from the internet site. The detail
regarding secondary data is mentioning in the bibliography.
Observation Method
Survey Method
To collect information through the survey method, I had to select the tool
through which I would gather information one chouse the questionnaire.
I am using survey method as the data collection form. The data were collected
through survey method by personal interview.
♦ PERSONAL SURVEY
I am using this survey because of its suitability to my project, personal survey is
suitable to my research and I will get an opportunity to meet consumer face to face.
Types of question:
I have used open-ended, Rating, Dichotomous (yes/no), Single choice, Scaling
and multiple choice question in questionnaire.
Phrasing question:
I have used simple language while formulation questionnaire so that the
respondents do not confused.
Order of question:
The simple questions were put in the starting to make the respondent familiar
with the subject and to gain his interest to fill up the questionnaire.
Layout of questionnaire:
I have prepared the questionnaire which can be read and interpreted easily. The
questionnaire as prepared using the front “Times New Roman” with front size “12”
with 1.5 line spacing.
5. SAMPLE DESIGN
Looking at the vast geographic area of the Surat city, I have selected the simple
random sampling method for conducting survey. (convince method to access easily.)
The sampling method that I will be choosing is the probability. The sample size for
the survey is 100.
Interviewing
Supervision of field work
Interviewing:-
Edition
The first task in data processing is edition. It is the process by which the data are
prepared for subsequent code after review of questionnaire with the object.
Coding
It is the process of classifying the answer to question into meaningful categories.
The symbol used to indicate these categories are code which is systematic.
Tabulation
Tabulation comprises of sorting of the data into different categories and counting
the number of cases that belong to easy categories. I have used different types of
tabulation and frequency distributions and different types of graphs for analyzing
the data collected for and used for the percentage method and CHI square test for
findings.
I have used charts and tables are prepared using different colors and texture so that
the finding & analysis can be interpreted with less effort. The typical content of the
research report are formulated in a standard format which is as follow:-
Executive summary
Introduction of company and industry
Objective of the project
Research methodology
Limitation of the project
Analysis
Findings of research
Conclusion
Bibliography
Annexure
As the area of this project is very wide, two months were very less time period.
As again the allocation was less, I was able to interact to very less people and
could analyze only 100 questionnaires which were very less to know about people
awareness in the current market of DTH service.
5. ANALYSIS OF DATA
The analysis is required to come on any conclusion. This
analysis is made from the data collected from the Questionnaire, which is filling up by
various consumers who are aware and not aware about TATA SKY.
Yes 95 95%
No 05 05%
100
80
60
YES
40 NO
20
0
RESPONDENT
So from this survey I have found that 95% of people are watching TV and just
5% of people are not watching TV.
Regularly 45 100%
Rarely 21 -
Once in week 21
Twice in week 13
50
40
30 Respondant
20
10
0
Regularly Rarely Once in Twice in
week week
Programme RESPONDENT
Sports
News
Geographic
Regional
Serial
Songs
Movies
Histories
100
80
60
%TAGE
40
20
0
Regula on Idea Relian Tata BSNL
z
85 17 10 11 1 10
OPERATOR
So from this survey 50% of the total users of Surat city are using
Vodafone while only 50% of customers are using other operator service. There 49 are
using Vodafone, Airtel (17), Idea (10), Reliance (11), Tata Indicom (1), and BSNL
(10). So we can say that in Surat city majority of people are using Vodafone.
There is very less demand for Tata Indicom, to maintain there customers.
90
80 Dish T.V
70
60 Door Darsan
50
Cable connection
40
30
Internet
20
10 Any other
0
respondant
Advertisement 71
Hoardings 12
Newspaper 02
Mouth Publicity 15
80
70
60
50
40 RESPONDENT
30
20
10
0
Add
Hoardings
Newspaper
Publicity
Thus by these analysis of Vodafone, I have found that 71% of
people know about the Vodafone company through an Advertisement, and 12% by
Hoarding or Banner. There 15% of people is having awareness by Mouth publicity or
communicating with other people.
Q-5.First thing which come in your mind when you hear about Vodafone?
About asking this question I got the different types of suggestions, and
above that suggestion I have made the research through Pie chart, suggestions
like.
1. Best mobile service
2. Advertisement of Puppy
3. Best Coverage
4. Hutch – Vodafone deal
5. Some prefer Vodafone as best Brand
Yes 49 50%
No 49 50%
50
40
30
20 RESPONDEN
10
0
YES NO
RESPONDENT 49 49
By this analysis I have found that in Surat there 50% of people are
using Vodafone service and 50% of people are using other operating service Like
Airtel, Idea, BSNL, Tata Indicom, Reliance.
So through this survey it is easily to compare Vodafone with other
operating service. There Vodafone is quite popular in Gujarat because of its service
and especially in there network pr coverage area.
Q-7.If yes, then for what period you have used the Vodafone service?
About asking this question I got the result as follow.
PERIOD RESPONDENT
40
30
20
10 Responde
0
Less 1mth- Up to Above
than 6mth year year
Respondent 0 4 16 38
As per these analysis one think which is clear about Vodafone that there out
49 customer 27 customers are using these service from more than year or we can say
3-4 years, and 22 customers are using Vodafone service up to year, thus the Vodafone
has maintain there good service against the customers, that’s why the customers
prefer this Brand.
80
60
40
% OF USER
20
0
Post-
Pre-paid
paid
% OF USER 80 20
During the survey I found that majority of users were youngsters. And they are
using Vodafone because of friends as free SMS scheme is provided by Vodafone. So
majority customers are using Vodafone.
Among these customers 80% of the users are using pre-paid services. The
main reason behind this is pre-paid is easily removable and low usage. While another
reason I was found that post paid customers are those who have their own business or
doing jobs in big companies.
50
40
30
20
% OF USER
10
0
Company Exclusive Vendor
shop dealers shop
% OF USER 50 25 25
As people are more trusted towards company shop so they would like to get
connection from company shop. And survey also tells that 50% connection was taken
from the company shop while 25% of connections were taken from exclusive dealers.
Some people are taking connection from retailers or Vendor shops; they
believe that from retailers they will get selected numbers. Also I have seen in too
many cases that they were got the selected numbers from the retailers which were not
found in the company shop.
Q-10.How long did it take for your card to get activated and function?
About asking this question I got the results as follows
80
60
40
% OF USER
20
0
02- 06- 12- Above Not
06Hrs 12Hrs 24Hrs 24 sure
% OF USER 74 19 4 0 3
PERCENTAGE OF USERS
PARAMETERS Very Good Average Poor Very
Good Poor
Coverage 98 02
Customer Services 90 08 02
Brand Image 90 10
120
100
80
60
40
20
0
Very Good Average Poor Very
Good Poor
Coverage
60
50
40
30
20
10
0
Very Good Average Poor Very
Good Poor
Value Added service
100
90
80
70
60
50
40
30
20
10
0
Very Good Average Poor Very
Good Poor
Customers service
100
90
80
70
60
50
40
30
20
10
0
Very Good Average Poor Very
Good Poor
Brand image
70
60
50
40
30
20
10
0
Very Good Average Poor Very
Good Poor
Tariffs & Schemes
SMS 45
Reduce Call charge 42
High Talk Time 11
STD skim 02
50
40
30
20
% OF USER
10
0
Reduce High STD
SMS
Call Talk skim
% OF USER 45 42 11 2
Q-13.Why
This question is used for those who doesn’t know about the Vodafone
company or its service, I have found that out of 100 respondent 49 respondent
are using Vodafone service, 49 respondent are using other operating service
but they are aware about Vodafone, and 2 respondent are not using mobile or
mobile service then also they are aware about the Vodafone company and
Vodafone service. There it is clear that Vodafone is having 100% of Brand
Awareness in the market through advertisement, mouth publicity etc.
So there is no question of unawareness of Vodafone.
Q-14.What’s the reasons for which you are not using Vodafone operating
service?
Poor Service 02
Expensive Service 58
Poor Network 00
Better Service Provide by
Other Operator 40
60
50
40
30
20 % OF USER
10
0
Poor Better
Poor ser Exp ser
Network Ser
% OF USER 2 58 0 40
Thus by this survey or research I have found some negative
points of Vodafone that its service is little bit expensive then other operating service
in surat. There here another drawback is that company’s like Airtel, Reliance and
BSNL is also providing good service in the market, so 40% of customers are grab by
other operating service.
So comparative analysis is easily find in these research.
Bibliography
http://www.hathway.com/dctv/setbox.htm
http://www.tatasky.com/corporate_info.htm
http://www.sciencenews.org/articles/20070915/bob9.asp
en.wikipedia.org/wiki/Tata_Sky
www.altavista.com
www.dth.co.in
www.rediff.com/money/2004/mar/23spec.htm
Yahoo Google
www.tata.com/tata_sky/index.htm
www.ciol.com/content/news/2006/106080809.asp
www.mouthshut.com/product-reviews/Tata_Sky_TV-925065500.html
www.saveondish.com/
www.efytimes.com/efytimes/fullnews.asp?edid=18742
https://selfcare.tatasky.com/portal
www.planetenjoy.com/technology/ 800_tata-sky-satellite-television-dth
Annexure
B.B.A. program, I hereby request you to fill up this questionnaire that will give me required
information for the project. I assure you that all the information is purely used for an
academic purpose, and will be kept completely confidential.
Questionnaire
Name : ____________________________________________
Address : ____________________________________________
____________________________________________
Contact No. : _____________ Age : - _____
Yes No
If yes then continue
If No go to: Q. 5
Regularly Rarely
Once in week Twice in week
Yes No
If yes then continue
If No go to: Q. 14
Q-9 Since how long you have been using tata sky?
Q-10 Rate the following attributes for Tata sky provider? ( 1-Best; 5-Worst )
Connection 1 2 3 4 5
Better service
Good quality
Good signals
Q- 11 Was
Price
there
Schemes
another
Additional channels
service
that you were using before tata sky?
Yes No
If yes then continue
If No go to: Q. 15
Q.13 Rate the reason for not to use tata sky as entertainment? (1-Best; 5-Worst)
1) Don’t want to change with regular service
2) Poor service
3) High price
4) Low signals
5) Additional facility provided by other operator
6) High rent per month
Q.14 If you will get chance to adopt tata sky in future will you use it?
Yes No
Thank you
The Surat People’s Co-Operative Bank College of Business Administration
Consumer awareness on TATA SKY