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Q.2 Since how long you are using this brand? (plz circle one)
Q.3 How would you rate the quality of this oil? ( plz circle one)
Excellent
Good
Average
Poor
Very poor
Q.4 How did you come to know about the brand you selected?
Advertisement
Shop
Mechanic
Friend
Other (Please .Specify)
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
Q.6 How do you rate your brand of lubricant?
Excellent Good Average Poor Very poor
Availability
Price
Efficiency
Quality
Yes No
Yes No
Yes No
Yes No
Yes No
Q.13 Do you purchase oil from same shop/petrol pump where you get it changed?
Yes No
Q.14 Please specify if there is any one of these reasons which can appeal you to shift your loyalty towards other brand?
Low Price___
More Mileage run___
Extra Discount/Gift ____
None _____
Q.15 Would you like to recommend your brand of lubricant to others?
Always
Often
Sometimes
Rarely
Never
Q.16 Will you prefer to use some other brand of lubricant? If yes then on what basis?
Quality
Availability
Price
Efficiency
Q.17 If your desired brand of lubricating oil is not available at a particular outlet than: (Circle one)