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  • Introduction To BC

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    okaligatla
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    Business Communication Present Follow The Rules Be on time Switch Off Or Turn On to Silent Ask Questions Ice Breakers Transition in business Yesteryear Selling customer Acquisition Transaction Focus Profit on Each Sale Sales Data Low competition customer used to come to us Now customer Support customer Retention Relationship Focus Profit on customer Lifetime Value customer Database high Competition Effective Communication Employers Expectations Organizing ideas and information logically and completely Communicating effectively with people from diverse backgrounds Using Communication Technologies effectively and efficiently.

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    1. Introduction to BC

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    Business Communication Present Follow The Rules Be on time Switch Off Or Turn On to Silent Ask Questions Ice Breakers Transition in business Yesteryear Selling customer Acquisition Transaction Focus Profit on Each Sale Sales Data Low competition customer used to come to us Now customer Support customer Retention Relationship Focus Profit on customer Lifetime Value customer Database high Competition Effective Communication Employers Expectations Organizing ideas and information logically and completely Communicating effectively with people from diverse backgrounds Using Communication Technologies effectively and efficiently.

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    Attribution Non-Commercial (BY-NC)
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    1 views14 pages

    Introduction To BC

    Uploaded by

    okaligatla
    Business Communication Present Follow The Rules Be on time Switch Off Or Turn On to Silent Ask Questions Ice Breakers Transition in business Yesteryear Selling customer Acquisition Transaction Focus Profit on Each Sale Sales Data Low competition customer used to come to us Now customer Support customer Retention Relationship Focus Profit on customer Lifetime Value customer Database high Competition Effective Communication Employers Expectations Organizing ideas and information logically and completely Communicating effectively with people from diverse backgrounds Using Communication Technologies effectively and efficiently.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 14

    Business Communication

    Present
    Follow The Rules
    Be on time
    Switch Off Or
    Turn On to
    Silent
    Ask Questions
    Ice Breakers
    Transition in Business

    Yester Years Now


    Selling Customer Support

    Customer Acquisition Customer Retention

    Relationship Focus
    Transaction Focus
    Profit on Customer Lifetime Value
    Profit on Each Sale
    Customer Database
    Sales Data
    High Competition
    Low Competition
    We are trying to reach the customer
    Customer used to come to us fast, first and flawlessly
    Today’s Dynamic Workplace
    Stability
    •

    Lifetime Employment
    •

    Growth of Small Business


    •

    Increase in Independent Contractors


    •

    Changing view of Job Hopping


    •

    Effective Communication
    •
    Employers Expectations
    • Organizing ideas and information logically & completely

    • Expressing ideas & information coherently & persuasively

    • Listening to others effectively

    • Communicating effectively with people from diverse backgrounds

    • Using Communication Technologies effectively and efficiently

    • Following accepted standards of grammar, spelling & other aspects of high quality writing & speaking

    • Communicating in a manner that reflects contemporary expectations of Business Etiquette


    Modules:
    Skill sets required by an Executive today:
    • Communication
    • Listening
    • Attitude Awareness
    • Interpersonal
    • Effective Interviews and Group Discussions
    • Handling new channels of Communication
    • Assertive Communication
    • Sensitization of other Cultures
    • Transactions
    • Action Plan
    Hopes and Expectations

     Things we would take away from the Programme

     Things we would contribute to the Programme


    Conscious Competence Learning Model

    Continuous
    Practice
    Unconscious
    Competence

    Practice
    Learn &
    Conscious
    Competence
    Awareness

    Conscious
    Incompetence

    Unconscious
    Incompetence
    End of Day 1

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