Professional Documents
Culture Documents
S.NO CONTENTS
CHAPTER-I INTRODUCTION
CHAPTER-VII
SUGGESTIONS & RECOMMENDITIONS
APPENDICES
a) Charts
b) Questionnaire
c) Forms & Formats
d) Bibliography
CHAPTER – I
INTRODUCTION
INTRODUCTION:
DEFINITION:
The concept of Workers Participation in Management
crystallizes the concept of Industrial Democracy, and indicates an attempt on
the part of an employer to build his employees into a team which work
towards the realization of a common objective.
According to DAVIS, “It is a mental and emotional involvement of a person
in a group of situations which encourages him to contribute to goals and share
responsibilities in them”
Within orbit of this definition, a continuum, of men
management relationship can be conceived:
Workers’ controls →Joint management →Joint consultations
Workers Place Consultations →Management Supremacy
“Workers Participation in Management decisions is a resounding
phase, bridging the past and future. It echoes the millennial vision of
nineteenth century thinkers while heralding the evolution of new forms of
industrial organization twentieth century pressures. The word ‘Workers
participation’ is plentifully supplied with ideas, instructions and opinions.
Functions of JMCs:
i. To be consulted on matters like standing orders,
retrenchment, rationalization, closure, reduction of
operations etc..
ii. To receive information, to discuss and offer suggestions.
iii. To shoulder administrative responsibilities like
maintaining welfare measures, safety measure, training
schemes, working hours, payment of rewards.
.
OBJECTIVES OF THE STUDY
in participative management.
NEED FOR THE STUDY
Workers participation in management decisions is an important to both
organization and workers.
It will be helpful to the organization to motivate the workers to get
good suggestions and profitable productivity.
To create a feeling to workers that they are not only worker they
also partner to develop the organization.
To need of this study on workers participation in management
decisions is to know the type of participation schemes followed by
the unions and management.
This study provides suggestions and benefits to organization as
well as workers.
This study is therefore taken up to know the various workers
participation in the management decisions in Andhra Pradesh
State road Transport Corporation.
SCOPE OF THE STUDY:
The forms of workers Participation in Management
vary from industry to industry and from country to country. The
important forms are: Lobour-Management Consultations and Co-
operation, Joint consultation and Model of Participation (U.k.), Union
Management of Co-operation(U.S.A), Codetermination scheme(West
Germany),
Forms of Workers Participation in Management are:
i. Works Committee:
ii. Joint Management Councils:
iii. Joint councils:
iv. Shop Councils:
v. Unit Councils:
Objectives:
The objectives of Joint Management Councils are as follows:
i. To increase the association of employees and employers
thereby promoting cordial industrial relations;
ii. To improve the operational efficiency of the worker;
iii. To provide welfare facilities to them;
iv. To educate workers so that they are well equipped to
participate in these schemes; and
v. To satisfy the psychological needs of worker.
a) a must for the success of the programme. The shorter is the time
for communication, the greater is the probability of correct
interpretation.
Exploratory research:
Exploratory research is a type of research conducted
because a problem has not been clearly defined. Exploratory research helps
determine the best research design, data collection method and selection of
subjects. Given its fundamental nature, exploratory research often concludes
that a perceived problem does not actually exist.
Descriptive research:
Descriptive research, also known as statistical research, describes data and
characteristics about the population or phenomenon being studied. Descriptive
research answers the questions who, what, where, when and how.
Although the data description is factual, accurate and systematic, the research
cannot describe what caused a situation. Thus, descriptive research cannot be
used to create a causal relationship, where one variable affects another. In
other words, descriptive research can be said to have a low requirement for
internal validity.
.
SOURCES OF DATA COLLECTION
• Primary Data:
The Primary data was collected by administrating a
questionnaire and obtaining the feedback. It was administrated on a random
sample of employees chosen, which consisted the staff from different
departments and different levels. The questionnaire consisted of 20 questions,
which stressed upon the different factors to understand the extent of
orientation of workers participation in the management decisions in the
organization.
The questions asked were of multiple choices in
nature. A three points rating scale was used for the responses of where a
responded needed to indicate his/her attitude by the selecting a position in the
continuum consisting the 3 points in the rating scale.
Secondary data:
The information relevant to the topic was collected from
the various secondary sources like
SAMPLE DESIGN:
The study conducted is basically descriptive in nature.
SAMPLE PLAN:
• Sapling Technique:
Random sampling technique is used in this study.
• Sample Size:
The sample consist of 50 employees of the Andhra
Pradesh Road Transport Corporation, belonging to various departments and
levels at the Bus Bhavan, Hyderabad and Chirala Bus Depot.
STATISTICAL TOOLS:
CHAPTER – III
MISSION:
Efficient, economic, coordinated& adequate passenger road transport services.
Corporate Philosophy
• To provide safe, clean, comfortable, punctual and courteous
commuter service at an economics fare.
• To provide employee satisfaction in financial and humanistic
terms.
• To strive towards financial self-reliance in regard to performance
and growth.
• To attain a position of reputation and respect in the society.
Principles of Operation:
• To provide efficient, effective, ethical management of the business.
• To assist the State administration in attaining good governance.
• To treat the customer, i.e. passenger, as a central concern of the
Corporation’s business and provide the best possible services.
• To explore and exploit technological, financial and managerial
opportunities and render the business cost effective all at times.
• To regularly and constantly improve the capabilities of employees for
higher productivity.
• To focus on service conditions and welfare of the employees and their
families consistent with their worth to the corporation.
• To fulfill its obligations to the state and central governments by the
optimizing return on investment.
• To emphasize environmental and community concerns in the form of
the reducing air and noise pollution.
• To consciously conform to the policy guidelines of the State in its
business operations.
• To reach a position of pre-eminence in the bus transport business.
SOCIAL OBLIGATIONS:
Bus Travel Concession: APSRTC has been extending concession to
through out the times, some buses involved in some accidents. The
rate of accidents is lowest among similar State Transport
Undertakings (STU) in the country, which is a testimony for high
levels of safety.
Accident Compensation: The Corporation has been paying
ACHIEVEMENTS:
The government of Andhra Pradesh presented May Day awards for the
year 1993 to APSRTC for the best management and out standing
contributions towards harmonious industrial relations and labor welfare.
The government of Andhra Pradesh presented May Day award for the
year 1995 to APSRTC for the efficient management and good Industrial
relations and labor welfare.
The government of Andhra Pradesh presented May Day award for the
conferred Best Managers of the year award for the year 2009.
CHAPTER-IV
BRIEFING ABOUT WORKERS PARTICIPATION IN
MANAGEMENT DECISIONS IN APSRTC:
WORKS COMMITTEES
ADVISORY COUNCILS
GOVERNMENT ORDERS
2. ADVISORY COUNCILS:
Advisory Councils are primary form by following APSRTC
under the “Workers Participation in Management Decisions”. APSRTC
Management taking suggestion from the workers by conducting councils with
the workers participating.
implemented;
(v) The economic for introduction of single Crew schedules and TIMs are
not being explained properly.
Therefore, the following instructions are
issued to make the Depot Advisory Councils broad based and make them
functions effectively to make the employees/unions partners in the working of
the Depot, thereby in the progress of the organization.
i) From now on, the Depot Advisory Council shall consist op SIX
iv) There should be free-flow of information across the table in the Depot
Advisory Council Meetings. Encouragement should be given for
valid and concrete suggestions which will contribute to the
improvement of the Depot.
REGIONAL ADVISORY COUNCILS:
The Vice Chairman and Managing Director shall take further action
accordingly.
(BY ORDRE AND IN THE NAME OF THE GOVERNOR OF ANDHRA
PRADESH).
In the above G.O. of Andhra Pradesh, those are appointed as
Board of Directors they are Union members in the APSRTC in recognized
Union (APSRTC National Mazdoor Union). So with this G.O. we conclude
that, workers of APSRTC, they are participating and playing major role as
Board of Directors in APSRTC.
CIRCULAR No.PD-29/2009,DT.08.05.2008
Unions Notices:
Mass Meetings (Gate Meetings):
Joint Meetings:
Meetings at Depot Level:
Meetings at Production Unit Level:
Meetings at Regional Level:
Meetings at Zonal Level:
Meetings at Corporate Office Level With EDs:
Meetings at Vice-Chairman& Managing Director Level:
Union Representatives Calling on Departmental Officers:
Nomination To the Committees:
Relief To Office Bearers of the Union:
Depot Secretary:
Regional Secretary:
Adjustments of Duties of Depot Secretary:
II. FACILITATES EXTENDED TO THE APSRTC EMPLOYEES’
UNION RECOGNISED UNDER CLAUSE (6) OF CODE OF
DISCIPLINE:
YES, 100%
Interpretation:
All(100%) are the respondents expressed that Participative Management is
practice in their organization.
Conclusion:
In APSRTC workers have an idea upon “Workers Participation in
Management Decisions”.
2. In what form workers participation is going on?
approach to DM
24%
meetings
76%
Interpretation:
76% of the respondents expressed that they have to follow Meetings to
participate in management decisions.
24% of them said that they are like to participate as Direct approachment with
the Depot manager.
Conclusion:
Most of the respondents are satisfy to participate in Meetings to give
suggestions to management
Interpretation:
48% of respondents suggested Good relations between management and
workers is a pre-requisite to participative management.
32% of respondents are prefer to suggest that Knowledge on WPMD.
20% of respondents prefer to Effective Trade Unions.
no response no
14% 20%
yes
66%
Interpretation:
66% of the respondents suggested a Web-site or Mail ID to send their
suggestions to Management.
20% of the respondents don’t want any web-sites.
14% of respondents not responded to this.
Conclusion:
Most of the respondents wants to expressed their suggestions to the directly
management through the Web-sites.
NO RESPONSE
NO
12%
6%
YES
82%
Interpretation:
82% of the respondents expressed that Participative management if helpful
motivate the worker.
12% of them not responded for it.
06% of them not agree to that, Participative Management is not helpful to
them.
Conclusion: Most of the respondents are expressed that and strongly tells that
Participative Management is motivating them.
6. Would you suggest AWARDS for good participation!
The response obtained were as follows:
TABLE No. 6
Option No . of Respondents % of Reponses
Yes we suggest 40 80
No response 10 20
no response
20%
yes we suggest
80%
Interpretation:
80% of the respondents are suggested to announce Awards to the good
Participator.
20% of the respondents are not responded for this.
Conclusion: Most of the respondents are suggest to announce Awards to the
good Participator.
yes
96%
Interpretation:
96%of the respondents are agreed that they are motivated in front of their
families.
04% of the respondents are its not preferable.
Conclusion :
The considerable respondents are motivated in front of their families, by
getting appreciations from the management.
Interpretation:
62% of the respondents are agreed that the management has considering their
suggestion in Performance appraisal system.
38%of respondents are not agreed.
Conclusion:
Majority of the respondents are fine to the management has considering their
suggestion in their Performance appraisal, but some are not satisfied with that.
yes
96%
Interpretation:
96% of the respondents are wants Trade Unions.
Only 04% of the respondents are not accepted Trade Unions.
Conclusion:
Majority of the workers are very interested to maintain Trade Unions in their
Organization.
Interpretation:
All(100%) are the respondents are members in the different trade unions.
Conclusion:
Here I had concluded that, every employee wants to a member of a trade
union.
11. Are the Trade Unions influencing the Management Decisions to favour of
workers ?
The response obtained were as follows:
TABLE NO.11
Option No . of Respondents % of Reponses
YES 27 54
NO 8 16
DEPEND UPON 15 30
SITUATIONS
depend on
situations
30% yes
no 54%
16%
Interpretation:
54% of the respondents are says that yes, Unions are favour to them.
16% of the respondents are says that no, Unions are not favour to them.
30% of the respondents are concluded that , Unions are favorable to them will
be depended upon situations.
Conclusion:
Many respondents are agree to that Un ions are favorable to them, but
near to that it will be next to Unions are following the situations.
Interpretation: 68% of the respondents are said that the Trade Unions are
solving their grievance.
20% of them responded to Trade Unions are not solving their grievance.
12% of the respondents are says that the Trade Unions help to them will be
depended upon the strength of the problem.
Conclusion:
Most of the workers are fine with the Unions help to solve their problems.
Less of respondents are not satisfied with their Unions.
TABLE NO.13
Option No . of Respondents % of Reponses
YES 14 28
NO 05 10
SOME TIMES 31 62
yes
28%
some times
62% no
10%
Interpretation:
28% of the respondents are said that the Trade Unions are have discussions
with Government.
10% of respondents are says no interactions have Unions with the
Government.
62%of the respondents are told the unions are some times will discuss with
the Government.
Conclusion:
More of them are know that the some times only Trade Unions are have
interactions with Government. That had in critical situations only.
14. DO you favor strikes for redressed of your grievance?
yes
44%
no
46%
Interpretation:
44% of the responded workers are favour to do strikes
46% of them not favour to do strikes.
10% of the respondents are not have interest to respond to this.
Conclusion:
Here the respondents are equally have same opinions on strikes. Mostly
concluded that the workers are interested to do strikes only after failing the
their discussions with the management, so they are not preferable for un
necessary strikes.
sometimes
66%
Interpretation:
12% of they are not participated in any strikes.
14% of them only once participated in strikes.
66% of the respondents are some times participated.
08% of them are always participated in strikes.
Conclusion:
Most of the respondents are some times only participated in strikes. Here we
concluded that RTC workers are wants mostly problems are will be solved
through discussions only.
yes
90%
Interpretation:
90% of the respondents are believes Participative Management.
06% of them not believes participative Management.
04% of the workers are said the its not always will useful.
Conclusion:
yes
88%
Interpretation:
88% of the respondents are thinking that the Participative management is
more getting and implementing grievance resolved their work.
12% of them are not accepting it.
Conclusion:
Majority respondents are feels that the “Workers Participation in Management
Decisions” is a asset to them for getting more and implementing their
grievance resolved.
18. How are the relations between management & Trade Unions in
APSRTC?
Interpretation:
62% of the responded are feels that management relations are fine with the
Trade Unions.
14% of them are feels that very bad relationship have the management and
Unions.
24% of them are said that relations will be improved.
Conclusion:
Presently management and Unions relations are fine now and it will
improvable .
yes
90%
Interpretation:
90% of the responded are agree to have “Workers Participation in
Management Decisions” topic is will be in a topic of the Training Syllabus’
06% of them not interested that in training .
04% of them are not responded for it.
Conclusions:
Most of the respondents are wants get the training on “Workers Participation
in Management Decisions” topic to learn more on about this.
20. For the improvement of Economic conditions of APSRTC whether the
workers suggestions are to be valued or not?
The response obtained were as follows:
TABLE NO.20
Option No . of Respondents % of Reponses
YES, Valued 14 28
NO 21 42
DEPEND UPON 15 30
SUGGESTIONS
depend on yes, valued
suggestions 28%
30%
no
42%
Interpretation:
28% of the respondents are feels that the management is giving value to their
Economical suggestions for development of RTC .
42% of the respondents are feels that management is not considering their
Economical suggestions for development of RTC .
30% of the respondents are said that their suggestion will be valued when
the suggestions are implacable.
Conclusions:
Workers fees that management is not considering their
suggestions in economical way, but some other feels that the management will
follow our suggestion when the suggestions are applicable.
CHAPTER-VI
FINDINGS & CONCLUSIONS
FINDINGS:
After a brief study on “Workers Participation in Management Decisions” in
APSRTC, for a period of two months , it is clear that the workers were
satisfactory. Majority of the workers are satisfied with their opinions and
feedback obtained through the questionnaire and from the interpretation made
the quality of suggestions to gather from the workers through the Workers
to motivate their workers and cerate more value to the workers for getting
profitable productivity with them, and also try to increase participation for
CONCLUSIONS:
best participants.
Good appreciations to the eligible candidates in front of their
families may motivate them thus enhancing their abilities.
Majority of the workers are very interested in maintaining trade
unions in their organizations.
Many respondents agreed that unions are favorable to them.
Most of the workers are delighted by their unions in solving their
problems.
Workers believe that trade unions rarely approach Government
CHAPTER- VII
SUGGESTIONS & FINAL RECOMMENDATIONS
SUGGESTIONS:
RECOMMENDATIONS:
Recommendations for the Success of Workers Participation in
Management:
The following are the prerequisites for the successful functioning
of the schemes of workers participation in management decision making.
Managements, trade unions and the workers should be concerned with these
prerequisites:
• There should be mutual trust, faith among all the parties
concerned.
• There should be progressive management in the enterprise and
should recognize its obligations and responsibilities towards
workers and trade unions.
• There should be strong, democratic and representative union
which should represent the cause of workers without neglecting
the management’s interest.
• There should be closely and mutually formulated, objective for
participation by trade unions and management.
• All parties concerned to participative management should feel
that they should participate at all level.
• There should be effective communication between workers and
management and effective consultation of the workers by the
management.
• Both the parties should develop a favorable attitude towards the
schemes of participative management.
• Management and Government should provide training to all the
parties concerned to prepare them for participative
management.
QUESTIONNAIRE
a) YES b) NO c) NO RESPOND
a) NO b) YES c) NO RESPOND
a) YES b) NO c) NO RESPOND
a) YES b) NO c) NO RESPOND
a) YES b) NO
11. Are the Trade Unions in APSRTC are influencing the management
Decisions to favour of workers?
a) YES b) NO c) NO RESPOND
18. How are the relations between management & Trade Unions in
APSRTC?
BIBLIOGRAPHY
P. SUBBA RAO.
o APSRTC MANUAL.
o APSRTC MAGJINES.
WEBSITES:
o WWW.apsrtc.com
o WWW.google .com