Dr Mark Beech Our Ref: C1002428/spec/Imk 48 Goscote Road Pelsall Walsall West Midlands WS3 4LE Date: 3 August 2010 Dear Dr Beech “Thank you for your further correspondence concerning the above referenced unpaid fare notice. Tam sorry that you are unhappy with the reply to your oriainal appeal. it is regrettable that with a high volume of correspondence received daily into this office a letter reply system is, Used where at all possible. However, please Le assured thal all appeals are Unurvuyhily read and considered an their ownmertts. ‘This appeals office has been asked by the Irain Company that in the event of an appeal against an Unpaid Notice to investigate the circumstances, in accordance with the conditions uf issue, on Ur beh According to the National Rall Conditions of Carriage it is the passenger's responsibilty to ensure they are in possession of a valid ticket for thelr entire journey before Joining the train (where the facility for ticket purchase exists at the station of arigin). A cony of the National Rail Conditions of Carriage may be obtained direct from the Train Company, or downloaded from the National Rail website at Nationalrail,co.uk. Unfortunately, this office Is unable to consider the complaint outlined in your appeal with regard ta your railrard heing defaced and confiscated. We have no authorisation to Investigate your claims and therefore our original decision stands. However, we are unable to deal with your Unpaid Fare appeal on behalf of Cross Country, we strongly Suggest that you write Lo ther auvisiny Ual your appeal wes unsuccessful arid request that they now look at the circumstances that led to the issue of the notice. In the meantime, the amount of £45.00 needs to be paid in full to avoid any administration charges being applied. Please ensure payment is made no later than 17 August 2010. am sorry that this is not the outcome you would have wished for. I rearet that T am however, unable to assist you further on this occasion. Yours sinceraly Senior Appeals Assessor TAS PO Rox 212 Petersfield U3? 98