PRESENTED BY:

DEEPIKA AMESAR
Flow of the Presentation
 About Punjab National Bank
o Established in 1895 at Lahore, undivided India
o Nationalized in July 1969
o Largest branch network in India
o Continuously maintained leadership position

PNB’s Network
Circle Offices 65
Metropolitan Branches 816
Urban Branches 1100
Semi – Urban Branches 1043
Rural Branches 1992
Overseas Branches 5
What is STRESS?
Stress is a condition or a
feeling experienced
when a person perceives
that “demands exceed
the personal and social
resources the individual
is able to mobilize.”
Negative symptoms of Stress
 Stressors at Work

• Work overload & time deadlines

• Role conflict & ambiguity

• Difference between personal & company values & ethical

practices

• Lack of control over environment

 Stressors at Work
• Stress at different levels of hierarchy

• Change of any type

• Frustration

• Unstable Political or Economic climate

• Organizational conflict
 Stress Vulnerability
• Stress Threshold
• Perceived Control

Type A people Type B people

– striving for – easy-going
achievement – less frantic
– impatient – less hostile
– use abrupt speech – less likely to attempt to do
or gestures two things at once
– excess drive
– need to control
environment
How to identify a Stressed
employee
 Need for Stress Management in
the Banking Sector
• Radical Policy changes

• Technological advancement

• Entry of new players

• Downsizing of workforce
 Research Findings
• 70% in the circle office & 73% in the branches suffer from low
to moderate level of stress

• Social support is enjoyed by majority of the employees

• Employees are not satisfied with their compensation

structure

• 31% & 55% of the employees at the circle office & the
branches respectively feel overworked at times
 Research Findings
• 30% & 23% of the employees at the circle office & the
branches respectively are ready to take additional
responsibilities on a regular basis

• Neglect for personal needs by most of the employees is seen

at both the workplaces

• 39% & 64% of the circle office & branch employees

respectively suffer from 1 or more stress related disorders
Personal observations & employee
suggestions
 Suggestions for Stress
Management
• A Fun Officer

• Dance workshops

• Laughter sessions

• Stress management workshops & seminars

• Games for Stress relief

Stress Management on an
Individual level