/ / crosscountry gy 21 July 2010 Customer Relations ‘CrossCountry Dr Mark W Beech Canon House 48 Goscote Road 18 The Priory ‘Guepnevay Walsall 84 6BS West Midlands WS3 4LE ‘Tel : 08447 369 123 Fax. 0121 200 6005, Ref: XC-0100709-BFJ Dear Dr Beech ‘Thank you for your patience and understanding while we conducted our investigation relating to your journey on the 6 July. ‘We have had a full report from the train manager. While | appreciate that you felt that the situation was not handled in @ positive way we believe the train manager was correct to confiscate your raileard We cannot consider this to be a valid raileard as your railcard appears not to be signed, nor are there any printed details clearly visible on the railcard, The train manager was also correct to ask you pay for another ticket, however as you were unable to do this, an unpaid tares notice was issued. | have enclosed a copy of your railcard which you can forward to IRCAS. Please note that we are unable to offer any further assistance with regards to your unpaid fares notice, this should be addressed with IRCAS Who are the independent arbitrators Thank you once again for taking the time to get in touch, Yours sincerely Rekha Chohan ‘Customer Relations Consultant